{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,13]],"date-time":"2026-04-13T16:28:59Z","timestamp":1776097739103,"version":"3.50.1"},"reference-count":16,"publisher":"Emerald","issue":"1","license":[{"start":{"date-parts":[[2012,3,2]],"date-time":"2012-03-02T00:00:00Z","timestamp":1330646400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2012,3,2]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>This article aims to present a comprehensive evaluation of user satisfaction and usability concerns related to five of the leading eBook readers including: the Amazon Kindle; the Apple iPad MB292LL\/A; Barnes &amp; Noble's Nook BNRV100; Borders' kobo reader N647\u2010BUS\u2010S; and the Sony Digital Reader PRs\u2010950.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>This study is based on a survey of 81 information studies graduate students, who responded about their ownership of specific readers, their likes and dislikes as well as perceived issues. Additionally, interested respondents were asked to volunteer for an ethnographic journaling study which allowed eight prospective users to live with each of the five eBook readers for a weekend or longer.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>The authors found that the Kindle is the most popular, but regardless of reader the respondents disliked the poor navigation and inability to loan titles in their collection. In addition, the respondents also liked the portability of the readers as well as the ability to have multiple books on a single reader. However, they also identified a major issue: notably, the licensing of titles versus outright ownership. In contrast to some other published reports, the respondents did not value non\u2010Roman script support or color display.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>One of the first comprehensive surveys to analyze the top five eBook readers for user satisfaction and to identify usability concerns.<\/jats:p><\/jats:sec>","DOI":"10.1108\/07378831211213283","type":"journal-article","created":{"date-parts":[[2012,3,5]],"date-time":"2012-03-05T14:38:36Z","timestamp":1330958316000},"page":"170-185","source":"Crossref","is-referenced-by-count":33,"title":["eBook readers: user satisfaction and usability issues"],"prefix":"10.1108","volume":"30","author":[{"suffix":"Jr","given":"John V.","family":"Richardson","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Khalid","family":"Mahmood","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2022021620434293300_b1","unstructured":"Allmang, N.A. and Bruss, S.M. (2010), \u201cWhat customers want from Kindle books\u201d, Online, Vol. 34 No. 1, pp. 36\u20109."},{"key":"key2022021620434293300_b2","unstructured":"Behler, A. (2009), \u201cE\u2010readers in action: an academic library teams with Sony to assess the technology\u201d, American Libraries, Vol. 40 No. 10, pp. 56\u20109."},{"key":"key2022021620434293300_b3","unstructured":"Bosman, J. (2010), \u201cChristmas gifts may help e\u2010books take root\u201d, New York Times, p. A1, December 24."},{"key":"key2022021620434293300_b4","doi-asserted-by":"crossref","unstructured":"Clark, D.T., Goodwin, S.P., Samuelson, T. and Coker, C. (2008), \u201cA qualitative assessment of the Kindle e\u2010book reader: results from initial focus groups\u201d, Performance Measurement and Metrics, Vol. 9 No. 2, pp. 118\u201029.","DOI":"10.1108\/14678040810906826"},{"key":"key2022021620434293300_b5","unstructured":"Herther, N.K. (2009), \u201cKindle DX: Amazon's latest eBook reader\u201d, Information Today, Vol. 26 No. 9, pp. 26\u20107."},{"key":"key2022021620434293300_b6","unstructured":"Johnson, L., Levine, A., Smith, R. and Stone, S. (2010), The 2010 Horizon Report, The New Media Consortium, Austin, TX."},{"key":"key2022021620434293300_b7","unstructured":"Kiriakova, M., Okamoto, K.S., Zubarev, M. and Gross, G. (2010), \u201cAiming at a moving target: pilot testing eBook readers in an urban academic library\u201d, Computers in Libraries, Vol. 30 No. 2, pp. 20\u20104."},{"key":"key2022021620434293300_b8","doi-asserted-by":"crossref","unstructured":"Malama, C., Landoni, M. and Wilson, R. (2005), \u201cWhat readers want: a study of e\u2010fiction usability\u201d, D\u2010Lib Magazine, Vol. 11 No. 5, available at: www.dlib.org\/dlib\/may05\/wilson\/05wilson.html (accessed 19 October 2011).","DOI":"10.1045\/may2005-wilson"},{"key":"key2022021620434293300_b9","unstructured":"Marmarelli, T. and Ringle, M. (2010), \u201cThe Reed College Kindle study\u201d, available at: web.reed.edu\/cis\/about\/kindle_pilot\/Reed_Kindle_report.pdf (accessed 19 October 2011)."},{"key":"key2022021620434293300_b10","unstructured":"Mentch, M. (2010), \u201cAmazon Kindle DX pilot results\u201d, available at: www.case.edu\/its\/itac\/content\/assessment\/images\/kindle%20pilot%20white%20paper.pdf (accessed 19 October 2011)."},{"key":"key2022021620434293300_b11","unstructured":"Moore, L.M. (2009), \u201cAt your leisure: assessing ebook reader functionality and interactivity\u201d, MS thesis, University College London, London, available at: www.uclic.ucl.ac.uk\/distinction\u2010projects\/2009\u2010Moore.pdf (accessed 19 October 2011)."},{"key":"key2022021620434293300_b12","doi-asserted-by":"crossref","unstructured":"Pattuelli, M.C. and Rabina, D. (2010), \u201cForms, effects, function: LIS students' attitudes towards portable e\u2010book readers\u201d, Aslib Proceedings, Vol. 62 No. 3, pp. 228\u201044.","DOI":"10.1108\/00012531011046880"},{"key":"key2022021620434293300_b13","unstructured":"Pettegree, A. (2010), The Book in the Renaissance, Yale University Press, New Haven, CT."},{"key":"key2022021620434293300_b14","unstructured":"Princeton University (2010), \u201cThe e\u2010reader pilot at Princeton\u201d, available at: www.princeton.edu\/ereaderpilot\/eReaderFinalReportLong.pdf (accessed 19 October 2011)."},{"key":"key2022021620434293300_b15","unstructured":"Richardson, J.V. (2011), \u201cThe digital table: a radical proposal for inclusivity\u201d, Pakistan Journal of Library and Information Science, Vol. 12, pp. 1\u20102."},{"key":"key2022021620434293300_b16","doi-asserted-by":"crossref","unstructured":"Rodzvilla, J. 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