{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,11,19]],"date-time":"2025-11-19T19:24:09Z","timestamp":1763580249286,"version":"3.41.2"},"reference-count":44,"publisher":"Emerald","issue":"2","license":[{"start":{"date-parts":[[2001,6,1]],"date-time":"2001-06-01T00:00:00Z","timestamp":991353600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2001,6,1]]},"abstract":"<jats:p>Information and communication technologies (ICTs) are reshaping many industries, often by reshaping how information is shared. However, while the effects and uses of ICT are often associated with organizations (and industries), their use occurs at the individual level. To explore the relationships between individual uses of ICT and changes to organization and industry structures, we examined the residential real estate industry. As agents, buyers and sellers increase their uses of ICT, they also change how they approach their daily work. The increasing uses of ICT are simultaneously altering industry structures by subverting some of the realtors\u2019 control over information while also reinforcing the existing contract\u2010based structures. This structurational perspective and our findings help to explain why information intermediaries persist when technology\u2010based perspectives would suggest their disappearance.<\/jats:p>","DOI":"10.1108\/09593840110695749","type":"journal-article","created":{"date-parts":[[2007,4,13]],"date-time":"2007-04-13T09:56:10Z","timestamp":1176458170000},"page":"163-183","source":"Crossref","is-referenced-by-count":39,"title":["Investigating the interplay between structure and information and communications technology in the real estate industry"],"prefix":"10.1108","volume":"14","author":[{"given":"Kevin","family":"Crowston","sequence":"first","affiliation":[]},{"given":"Steve","family":"Sawyer","sequence":"additional","affiliation":[]},{"given":"Rolf","family":"Wigand","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2022021019443843400_b1","doi-asserted-by":"crossref","unstructured":"Abbott, A. (1995), \u201cSequence analysis: new methods for old ideas\u201d, Annual Review of Sociology, Vol. 21, pp. 91\u2010113.","DOI":"10.1146\/annurev.so.21.080195.000521"},{"key":"key2022021019443843400_b2","doi-asserted-by":"crossref","unstructured":"Baen, J. and Guttery, R. (1997), \u201cThe coming downsizing of real estate: implications of technology\u201d, Journal of Real Estate Portfolio Management, Vol. 3 No. 1, pp. 1\u201018.","DOI":"10.1080\/10835547.1997.12089535"},{"key":"key2022021019443843400_b3","doi-asserted-by":"crossref","unstructured":"Barley, S.R. (1986), \u201cTechnology as an occasion for structuring: evidence from the observation of CT scanners and the social order of radiology departments\u201d, Administrative Sciences Quarterly, Vol. 31, pp. 78\u2010109.","DOI":"10.2307\/2392767"},{"key":"key2022021019443843400_b4","unstructured":"Benjamin, R. and Wigand, R. (1995), \u201cElectronic markets and virtual value chains on the information superhighway\u201d, Sloan Management Review, Winter, pp. 62\u201072."},{"key":"key2022021019443843400_b5","unstructured":"Buxmann, P. and Gebauer, J. (1998), \u201cInternet\u2010based intermediaries \u2013 the case of the real estate market\u2019\u2019, Proceedings of the Sixth European Conference on Information Systems."},{"key":"key2022021019443843400_b6","doi-asserted-by":"crossref","unstructured":"Cassell, P. (1993), The Giddens Reader, Stanford University Press, Stanford, CA.","DOI":"10.1007\/978-1-349-22890-4"},{"key":"key2022021019443843400_b7","unstructured":"Crowston, K. (2000), \u201cProcesses as theory in information systems research\u201d, in Baskerville, R., Stage, J. and DeGross, J.I. (Eds), Proceedings of the IFIP TC8 WG8.2 International Working Conference on the Social and Organizational Perspective on Research and Practice in Information Technology, Kluwer Academic, Arlborg, Denmark, 9\u201011 June, pp. 149\u201064."},{"key":"key2022021019443843400_b8","doi-asserted-by":"crossref","unstructured":"Crowston, K. and Wigand, R. (1999), \u201cReal estate war in cyberspace: an emerging electronic market?\u201d, International Journal of Electronic Markets, Vol. 9 Nos. 1\u20102, pp. 1\u20108.","DOI":"10.1080\/101967899359229"},{"key":"key2022021019443843400_b9","doi-asserted-by":"crossref","unstructured":"Crowston, K., Malone, T.W. and Lin, F. (1987), \u201cCognitive science and organizational design:  a case study of computer conferencing\u201d, Human Computer Interaction, Vol. 3, pp. 59\u201085.","DOI":"10.1207\/s15327051hci0301_4"},{"key":"key2022021019443843400_b10","doi-asserted-by":"crossref","unstructured":"DeSanctis, G. and Poole, M.S. (1994), \u201cCapturing the complexity in advanced technology use: adaptive structuration theory\u201d, Organization Science, Vol. 5 No. 2, pp. 121\u201047.","DOI":"10.1287\/orsc.5.2.121"},{"key":"key2022021019443843400_b11","doi-asserted-by":"crossref","unstructured":"Dess, G.G. and Beard, D.W. (1984), \u201cDimensions of organizational task environments\u201d, Administrative Science Quarterly, Vol. 29, pp. 52\u201073.","DOI":"10.2307\/2393080"},{"key":"key2022021019443843400_b12","unstructured":"Giddens, A. (1984), The Constitution of Society: Outline of the Theory of Structuration, University of California, Berkeley, CA."},{"key":"key2022021019443843400_b13","doi-asserted-by":"crossref","unstructured":"Granovetter, M. (1973), \u201cThe strength of weak ties\u201d, American Journal of Sociology, Vol. 78 No. 6, pp. 1361\u201081.","DOI":"10.1086\/225469"},{"key":"key2022021019443843400_b14","unstructured":"Granovetter, M. (1982), \u201cThe strength of weak ties:  a network theory revisited\u201d, in Lin, N. and Marsden, P.V. (Eds.), Social Structure and Network Analysis, Sage, Beverly Hills, CA, pp. 105\u201030."},{"key":"key2022021019443843400_b15","doi-asserted-by":"crossref","unstructured":"Granovetter, M. (1985), \u201cEconomic action and social structure: the problem of embeddedness\u201d, American Journal of Sociology, Vol. 91 No. 3, pp. 481\u2010510.","DOI":"10.1086\/228311"},{"key":"key2022021019443843400_b16","doi-asserted-by":"crossref","unstructured":"Gregory, D. (1989), \u201cPresences and absences: time\u2010space relations and structuration theory\u201d, Social Theory of Modern Societies: Anthony Giddens and his Critics, Cambridge University Press, Cambridge, MA.","DOI":"10.1017\/CBO9780511557699.010"},{"key":"key2022021019443843400_b17","doi-asserted-by":"crossref","unstructured":"Hansen, M. (1999), \u201cThe search\u2010transfer problem: the role of weak ties in sharing knowledge across subunits\u201d, Administrative Science Quarterly, Vol. 44, pp. 82\u2010111.","DOI":"10.2307\/2667032"},{"key":"key2022021019443843400_b18","unstructured":"Jackson, B. (1987), Fieldwork, University of Illinois Press, Urbana, IL."},{"key":"key2022021019443843400_b19","doi-asserted-by":"crossref","unstructured":"Kelley, M. (1990), \u201cNew process technology, job design, and work organization: a contingency model\u201d, American Sociological Review, Vol. 55, pp. 191\u2010208.","DOI":"10.2307\/2095626"},{"key":"key2022021019443843400_b20","unstructured":"Kilminster, R. (1991), \u201cStructuration theory as world\u2010view\u201d, in Bryant, C. and Jary, D. (Eds), Giddens\u2019 Theory of Structuration, Routledge, London."},{"key":"key2022021019443843400_b21","doi-asserted-by":"crossref","unstructured":"Kraut, R., Dumais, S. and Koch, S. (1989), \u201cComputerization, productivity, and the quality of work\u2010life\u201d Communications of the ACM, Vol. 32 No. 2, pp. 220\u20108.","DOI":"10.1145\/63342.63347"},{"key":"key2022021019443843400_b22","unstructured":"Lamb, R. (1997), \u201cInterorganizational relationships and information services: how technical and institutional environments influence data gathering practices\u201d, unpublished doctoral thesis, University of California, Irvine."},{"key":"key2022021019443843400_b23","unstructured":"Lewis, I. and Talalayevsky, A. (1997), \u201cTravel agents: threatened intermediaries?\u201d, Transportation Journal, Vol. 36 No. 3, pp. 26\u201030."},{"key":"key2022021019443843400_b24","unstructured":"Lewis, I., Semeijn, J. and Talalayevsky, A. (1998), \u201cThe impact of information technology on travel agents\u201d, Transportation Journal, Vol. 37 No. 4, pp. 20\u20105."},{"key":"key2022021019443843400_b25","unstructured":"Malone, T.W. and Laubacher, R.J. (1998), \u201cThe dawn of the e\u2010lance economy\u201d, Harvard Business Review, Vol. 76 No. 5, pp. 144\u201052."},{"key":"key2022021019443843400_b26","doi-asserted-by":"crossref","unstructured":"Markus, M.L. and Robey, D. (1988), \u201cInformation technology and organizational change:  causal structure in theory and research\u201d, Management Science, Vol. 34 No. 5, pp. 583\u201098.","DOI":"10.1287\/mnsc.34.5.583"},{"key":"key2022021019443843400_b27","doi-asserted-by":"crossref","unstructured":"Miles, M. (1979), \u201cQualitative data as an attractive nuisance: the problem of analysis\u201d, Administrative Science Quarterly, Vol. 24, pp. 590\u2010600.","DOI":"10.2307\/2392365"},{"key":"key2022021019443843400_b28","unstructured":"Miles, M.B. and Huberman, A.M. (1994), Qualitative Data Analysis: An Expanded Sourcebook, 2nd ed., Sage Publications, Thousand Oaks, CA."},{"key":"key2022021019443843400_b29","unstructured":"National Association of Realtors (1999), Data Bank, Washington, DC, Author. Retrieved 16 September 1999 from the World Wide Web: http:\/\/nar.realtor.com\/reseach\/home.htm."},{"key":"key2022021019443843400_b30","doi-asserted-by":"crossref","unstructured":"Newman, M. and Robey, D. (1992), \u201cA social process model of user\u2010analyst relationships\u201d, MIS Quarterly, Vol. 16 No. 2, pp. 249\u201066.","DOI":"10.2307\/249578"},{"key":"key2022021019443843400_b31","unstructured":"Nohria, N. and Eccles, R.G. (Eds) (1992), Networks and Organizations: Structure, Form, and Action, Harvard Business School, Boston, MA."},{"key":"key2022021019443843400_b32","doi-asserted-by":"crossref","unstructured":"Orlikowski, W. (1992), \u201cThe duality of technology: rethinking the concept of technology in organizations\u201d, Organization Science, Vol. 3 No. 3, pp. 398\u2010427.","DOI":"10.1287\/orsc.3.3.398"},{"key":"key2022021019443843400_b33","doi-asserted-by":"crossref","unstructured":"Orlikowski, W. (1993a), \u201cCase tools as organizational change: investigating incremental and radical changes in systems development\u201d, MIS Quarterly, Vol. 20 No. 3, pp. 309\u201040.","DOI":"10.2307\/249774"},{"key":"key2022021019443843400_b34","doi-asserted-by":"crossref","unstructured":"Orlikowski, W.J. (1993b), \u201cLearning from notes: organizational issues in groupware implementation\u201d, The Information Society, Vol. 9, pp. 237\u201050.","DOI":"10.1080\/01972243.1993.9960143"},{"key":"key2022021019443843400_b35","doi-asserted-by":"crossref","unstructured":"Orlikowski, W. and Robey, D. (1991), \u201cInformation technology and the structuring of organizations\u201d, Information Systems Research, Vol. 2 No. 2, pp. 143\u201069.","DOI":"10.1287\/isre.2.2.143"},{"key":"key2022021019443843400_b36","unstructured":"Quinn, J. (1992), Intelligent Enterprise, Free Press, New York, NY."},{"key":"key2022021019443843400_b37","doi-asserted-by":"crossref","unstructured":"Sarason, Y. (1995), \u201cA model of organizational transformation: the incorporation of organizational identity into a structuration theory framework\u201d, Academy of Management Journal, Best Papers Proceedings, pp. 47\u201051.","DOI":"10.5465\/ambpp.1995.17536267"},{"key":"key2022021019443843400_b38","doi-asserted-by":"crossref","unstructured":"Sawyer, S., Farber, J. and Spillers, R. (1997), \u201cSupporting the social processes of software development teams\u201d, Information Technology and People, Vol. 10 No. 7, pp. 46\u201062.","DOI":"10.1108\/09593849710166156"},{"key":"key2022021019443843400_b39","doi-asserted-by":"crossref","unstructured":"Stein, E.W. and Vandenbosch, B. (1996), \u201cOrganizational learning during advanced system development: opportunities and obstacles\u201d, Journal of Management Information Systems, Vol. 13 No. 2, p. 115.","DOI":"10.1080\/07421222.1996.11518125"},{"key":"key2022021019443843400_b40","unstructured":"Stinchcombe, A.L. (1990), Information and Organizations, University of California Press, Berkeley, CA."},{"key":"key2022021019443843400_b41","unstructured":"Tucillo, J. (1997), \u201cTechnology and the housing markets\u201d, Business Economics, Vol. 32 No. 3, pp. 17\u201020."},{"key":"key2022021019443843400_b42","unstructured":"Walsham, G. (1993), Interpreting Information Systems in Organizations, John Wiley & Sons, Chichester."},{"key":"key2022021019443843400_b43","doi-asserted-by":"crossref","unstructured":"Wigand, R. (1997), \u201cElectronic commerce: definition, theory and context\u201d, The Information Society, Vol. 13 No. 3, pp. 1\u201016.","DOI":"10.1080\/019722497129241"},{"key":"key2022021019443843400_b44","unstructured":"Wigand, R.T., Picot, A. and Reichwald, R. (1997), Information, Organization and Management: Expanding Markets and Corporate Boundaries, John Wiley & Sons, Chichester."}],"container-title":["Information Technology &amp; People"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/09593840110695749","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/09593840110695749\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/09593840110695749\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,25]],"date-time":"2025-07-25T00:36:34Z","timestamp":1753403794000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/itp\/article\/14\/2\/163-183\/178221"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2001,6,1]]},"references-count":44,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2001,6,1]]}},"alternative-id":["10.1108\/09593840110695749"],"URL":"https:\/\/doi.org\/10.1108\/09593840110695749","relation":{},"ISSN":["0959-3845"],"issn-type":[{"type":"print","value":"0959-3845"}],"subject":[],"published":{"date-parts":[[2001,6,1]]}}}