{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,13]],"date-time":"2026-02-13T09:32:08Z","timestamp":1770975128245,"version":"3.50.1"},"reference-count":57,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2003,9,1]],"date-time":"2003-09-01T00:00:00Z","timestamp":1062374400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2003,9,1]]},"abstract":"<jats:p>Knowledge management systems and related initiatives have become a popular focus in many firms, yet many knowledge management systems initiatives fail to achieve their goals. Focuses on systems that are implemented to achieve deliberate performance improvement objectives in organizations, rather than to support discretionary communication. Employs constructs from system dynamics \u2013 a discipline that recognizes that the relationships between complex organizing technologies and human behavior are dynamic, evolving, and interconnected. Drawing from recent studies employing system dynamics, proposes a framework to analyze the implementation challenges posed by knowledge management systems adopted as part of a deliberate performance improvement program. Illustrates the framework with a case study of an initiative within a university \u201chelp desk\u201d department where conflicting incentives hindered employees\u2019 efforts to leverage the systems. The framework underscores the complex and interdependent effects triggered by managers\u2019 actions and cognitions, in conjunction with users\u2019 actions and cognitions. Offers insights for practitioners and researchers to recognize the downward spiral that can occur when conflicting incentives thwart the behavioral changes required for performance improvement initiatives to succeed.<\/jats:p>","DOI":"10.1108\/09593840310489412","type":"journal-article","created":{"date-parts":[[2003,9,16]],"date-time":"2003-09-16T16:21:13Z","timestamp":1063729273000},"page":"326-352","source":"Crossref","is-referenced-by-count":26,"title":["The challenge of knowledge management systems"],"prefix":"10.1108","volume":"16","author":[{"given":"Michael J.","family":"Gallivan","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Jim","family":"Eynon","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Arun","family":"Rai","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2022013119501227700_b1","doi-asserted-by":"crossref","unstructured":"Abdel\u2010Hamid, T.K. 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