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Choice of engagement model (e.g. captive operation or arms\u2010length contracting) is an important success factor. Advantages of captive centers arise from higher levels of relationship quality, trust and collaboration effectiveness.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Research limitations\/implications<\/jats:title><jats:p>This paper focuses on two global companies in two industry sectors (airlines and telecommunications), and both have adopted one particular BPO model (i.e. captive operation).<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>The paper contributes to scarce literature on offshore captive BPO operations, the most common but also least researched engagement model. The findings have practical implications for managers designing offshore BPO strategy.<\/jats:p><\/jats:sec>","DOI":"10.1108\/09593840910981419","type":"journal-article","created":{"date-parts":[[2009,10,5]],"date-time":"2009-10-05T10:57:48Z","timestamp":1254740268000},"page":"201-222","source":"Crossref","is-referenced-by-count":13,"title":["Offshore BPO at large captive operations in India"],"prefix":"10.1108","volume":"22","author":[{"given":"Kevan","family":"Penter","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Graham","family":"Pervan","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"John","family":"Wreford","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2022013019541926200_b1","unstructured":"Alborz, S., Seddon, P. and Scheepers, R. 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