{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,14]],"date-time":"2026-04-14T04:55:01Z","timestamp":1776142501369,"version":"3.50.1"},"reference-count":46,"publisher":"Emerald","issue":"1","license":[{"start":{"date-parts":[[2010,3,2]],"date-time":"2010-03-02T00:00:00Z","timestamp":1267488000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2010,3,2]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>This paper aims to focus on the relationships between the levels of knowledge and the type of knowledge transfer approaches, and the relationships between the types of knowledge and the knowledge transfer approaches which were adopted in a study of knowledge transfer from a US\u2010based technical support center to an offshore support center in China.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>The research was conducted as an interpretive case study. Three techniques (i.e. document review, participant observation, and semi\u2010structured interviews) were employed for data collection in the field.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>The findings indicate that the lower the level of recipient absorptive and retentive capacity, the more difficulty the recipient will have in acquiring tacit and complex types of knowledge, and the more formal structured knowledge transfer approach the recipient will need to adopt. The results identify that \u201cstructured transfer stages\u201d was used by novices to transfer embrained and encoded knowledge, while \u201cunstructured copy\u201d was widely adopted by advanced beginners to transfer encoded and embodied knowledge, \u201cunstructured adaptation\u201d was mainly utilized by those at the competence level to transfer embodied and embedded knowledge, and \u201cunstructured fusion\u201d was preferred by recipients at the proficiency level to transfer embodied and embedded knowledge as well.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p>The findings contribute to an understanding of the knowledge transfer processes required when US\u2010based firms outsource business processes to offshore countries with significantly different cultural contexts. The findings also reflect the testing of possible analytical structures for understanding the processes of knowledge transfer, and the mechanisms for knowledge transfer in a cross\u2010cultural business context.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>The paper provides new insights into the knowledge transfer process for different levels of knowledge acquisition in a cross\u2010cultural business context.<\/jats:p><\/jats:sec>","DOI":"10.1108\/09593841011022546","type":"journal-article","created":{"date-parts":[[2010,2,20]],"date-time":"2010-02-20T07:04:15Z","timestamp":1266649455000},"page":"54-79","source":"Crossref","is-referenced-by-count":47,"title":["Knowledge transfer processes for different experience levels of knowledge recipients at an offshore technical support center"],"prefix":"10.1108","volume":"23","author":[{"given":"Jihong","family":"Chen","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Robert J.","family":"McQueen","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2022020320401364500_b1","doi-asserted-by":"crossref","unstructured":"Alavi, M. and Leidner, D.E. 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