{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,8,2]],"date-time":"2025-08-02T18:08:53Z","timestamp":1754158133134,"version":"3.41.2"},"reference-count":19,"publisher":"Emerald","issue":"1","license":[{"start":{"date-parts":[[1995,3,1]],"date-time":"1995-03-01T00:00:00Z","timestamp":794016000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[1995,3,1]]},"abstract":"<jats:p>Begins by defining the quality of a software system in terms of its\nfitness for use, and goes on to outline the idea of dynamic quality\nmanagement (DQM), which is based on a quality triangle. Describes a\nstrategy of achieving software quality by using the software\u2010technical\ndimension and the organizational dimension. To take both dimensions into\naccount, DQM suggests three dimensional links \u2013 quality\nprinciples, action programmes and measurement schemata. Demonstrates\nthese ideas using a case study of a Swiss bank, and presents selected\nfindings of the study.<\/jats:p>","DOI":"10.1108\/09593849510086715","type":"journal-article","created":{"date-parts":[[2004,5,12]],"date-time":"2004-05-12T09:35:47Z","timestamp":1084354547000},"page":"35-53","source":"Crossref","is-referenced-by-count":2,"title":["Quality management in action"],"prefix":"10.1108","volume":"8","author":[{"given":"Hubert F.","family":"Hofmann","sequence":"first","affiliation":[]},{"given":"Johannes","family":"Geiger","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2022020520114378100_b1","doi-asserted-by":"crossref","unstructured":"Bowen, T.P., Tsai, J.T. and Wigle, G.B. (1985), Specification of Software Quality\nAttributes \u2013 Software Quality Evaluation Guidebook, AD\u2010A153\u2010900, Vol. I, II, III, Air Force Systems\nCommand, Rome Air Development Centre.","DOI":"10.21236\/ADA153989"},{"key":"key2022020520114378100_b2","unstructured":"Crosby, P.B. (1979), Quality Is\nFree, New American Library, New York, NY."},{"key":"key2022020520114378100_b3","unstructured":"Deming, W.E. (1988), Out of the\nCrisis, MIT Press, Cambridge, MA."},{"key":"key2022020520114378100_b4","doi-asserted-by":"crossref","unstructured":"Dromey, R.G. and McGettrick, A.D. (\n1992), \u201cOn specifying software quality\n\u201d, Software Quality Journal, Vol. 2, pp.\n45\u201074.","DOI":"10.1007\/BF01720169"},{"key":"key2022020520114378100_b5","unstructured":"French, W.L. and Bell, C.H. (1984), Organization Development, Prentice\u2010Hall,\nEnglewood Cliffs, NJ."},{"key":"key2022020520114378100_b6","unstructured":"Gause, D.C. and Weinberg, G.M. (1991), Exploring Requirements: Quality before Design,\nDorset House, New York, NY."},{"key":"key2022020520114378100_b7","unstructured":"Hammer, M. and Champy, J. (1992), Reengineering the Corporation, Harper Business, New York, NY."},{"key":"key2022020520114378100_b8","unstructured":"Hofmann, H.F. (1993), \u201cRequirements engineering: a survey of methods and tools\u201d,TR 93.05\n, Department of Computer Science, University\nof Zurich, Zurich."},{"key":"key2022020520114378100_b9","doi-asserted-by":"crossref","unstructured":"Hofmann, H.F. and Holbein, R. (1994), \u201cReaching out for quality: considering security\nrequirements in the design of information systems\u201d, 6th\nConference on Advanced Information Systems Engineering, Springer, Utrecht, Berlin.","DOI":"10.1007\/3-540-58113-8_165"},{"key":"key2022020520114378100_b10","unstructured":"Ishikawa, K. (1976), Guide to\nQuality Control, Asian Productivity Organization, Tokyo."},{"key":"key2022020520114378100_b11","unstructured":"International Organization for Standardization\n(1993), Quality Management and Quality Assurance Standards\n\u2013 Part 3: Guidelines for the Application of ISO 9001 to the\nDevelopment, Supply and Maintenance of Software, (ISO\n9000\u20103: 1991 (E)), International Organization for\nStandardization, Berlin."},{"key":"key2022020520114378100_b12","unstructured":"Jackson, M.A. (1983), System\nDevelopment, Academic Press."},{"key":"key2022020520114378100_b13","unstructured":"Juran, J.M. (1974), Quality\nControl Handbook, McGraw\u2010Hill, New York, NY."},{"key":"key2022020520114378100_b14","unstructured":"Kano, N., Seraku, N., Takahashi, S. et al. (1984), \u201cAttractive quality\nand must be quality\u201d, Quality, Vol. 14\nNo. 2, pp. 39\u201048."},{"key":"key2022020520114378100_b15","unstructured":"Kirsch, W., Esser, W.M. and Gabele, E. (1978), Reorganisations\u2010theoretische\nPerspektive des geplanten organisatorischen Wandels, DeGruyter, Munich."},{"key":"key2022020520114378100_b16","unstructured":"Lewin, K. (1951), Field, Theory\nand Social Science, Harper, New York, NY."},{"key":"key2022020520114378100_b17","unstructured":"McFarlan, F.W., NcKenney, J.L. and\nPyburn, P. (1983), \u201cThe information\narchipelago \u2013 plotting a course\u201d, Harvard\nBusiness Review, Vol. 83 No. 1, pp. 145\u201056."},{"key":"key2022020520114378100_b18","doi-asserted-by":"crossref","unstructured":"Sippel, E.W. (1989), \u201cChange and continuity in financial services\u201d, California Management Review, Vol. 31 No. 3\n, pp. 51\u201074.","DOI":"10.2307\/41166570"},{"key":"key2022020520114378100_b19","doi-asserted-by":"crossref","unstructured":"Wise, J.A., Hopkin, V.D. and\nStager, P. (Eds) (1993), Verification and\nValidation of Complex Systems: Human Factors Issues, Springer, Berlin.","DOI":"10.1007\/978-3-662-02933-6"}],"container-title":["Information Technology &amp; People"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/09593849510086715","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/09593849510086715\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/09593849510086715\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,25]],"date-time":"2025-07-25T00:37:19Z","timestamp":1753403839000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/itp\/article\/8\/1\/35-53\/176474"}},"subtitle":["a Swiss case study"],"short-title":[],"issued":{"date-parts":[[1995,3,1]]},"references-count":19,"journal-issue":{"issue":"1","published-print":{"date-parts":[[1995,3,1]]}},"alternative-id":["10.1108\/09593849510086715"],"URL":"https:\/\/doi.org\/10.1108\/09593849510086715","relation":{},"ISSN":["0959-3845"],"issn-type":[{"type":"print","value":"0959-3845"}],"subject":[],"published":{"date-parts":[[1995,3,1]]}}}