{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,6]],"date-time":"2026-01-06T05:28:14Z","timestamp":1767677294202,"version":"3.41.2"},"reference-count":46,"publisher":"Emerald","issue":"4","license":[{"start":{"date-parts":[[1995,12,1]],"date-time":"1995-12-01T00:00:00Z","timestamp":817776000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[1995,12,1]]},"abstract":"<jats:p>Much of the evaluative research on groupware in organizations so\nfar has been preoccupied with the role of groupware as a new interaction\nmedium to replace or extend face\u2010to\u2010face communication in groups. It has\nfocused on gains and losses from a group interaction point of view,\ntypically disregarding the impact of other functions such as group\naccess, and contribution to information concerning the organization.\nAttempts to bridge this gap with an action research into the effects of\nthe introduction of an asynchronous groupware system to support business\nprocess improvement groups in a service company based in Brazil. The\nresearch suggests that improvements in business redesign efficiency and\neffectiveness can be attained not only from asynchronous groupware\nsupport to group communication, but also from public sharing of\nhistorical information about previous business process improvement\nefforts, and by providing a repository of information about business\nprocesses which could be candidates for improvement. Concludes with the\nproposal of an explanatory model, describing the relationship between\nthe introduction of technology, its integration with a business process\nimprovement meta\u2010process, and its effects on the efficiency and\neffectiveness of that meta\u2010process.<\/jats:p>","DOI":"10.1108\/09593849510105038","type":"journal-article","created":{"date-parts":[[2004,5,12]],"date-time":"2004-05-12T09:35:47Z","timestamp":1084354547000},"page":"19-34","source":"Crossref","is-referenced-by-count":12,"title":["Integrating groupware technology into a business process\nimprovement framework"],"prefix":"10.1108","volume":"8","author":[{"given":"Nereu F.","family":"Kock","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Robert J.","family":"McQueen","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"doi-asserted-by":"crossref","unstructured":"Brothers, L., Hollan, J., Nielsen, S., Stornetta, S., Abney, G., Furnas, G. and Littman, M. (1992), \u201cSupporting informal communication via ephemeral interest groups\n\u201d, in Turner, J. and Kraut, R. (Eds),\nProceedings of CSCW \u203292 Conference, ACM Press,\nNew York, NY, pp. 84\u201090.","key":"key2022021719453428500_b1","DOI":"10.1145\/143457.143465"},{"doi-asserted-by":"crossref","unstructured":"Candlin, D.B. and Wright, S. (1991), \u201cManaging the introduction of expert systems\n\u201d, International Journal of Operations & Production\nManagement, Vol. 12 No. 1, pp. 46\u201059.","key":"key2022021719453428500_b2","DOI":"10.1108\/EUM0000000001295"},{"unstructured":"Checkland, P. (1991), \u201cFrom\nframework through experience to learning: the essential nature of action\nresearch\u201d, in Nissen, H., Klein, H.K. and Hirschheim, R. (Eds), Information Systems\nResearch: Contemporary Approaches and Emergent Traditions, North\u2010Holland, New York, NY, pp. 397\u2010403.","key":"key2022021719453428500_b3"},{"unstructured":"Chidambaram, L. and Kautz, J.A. (1993), \u201cDefining common ground: managing diversity\nthrough electronic meeting systems\u201d, Proceedings of the\n14th International Conference on Information Systems, pp. 1\u201011.","key":"key2022021719453428500_b4"},{"doi-asserted-by":"crossref","unstructured":"Clement, A. (1994), \u201cComputing at work: empowering action by low\u2010level users\u201d,\nCommunications of ACM, Vol. 37 No. 1,\npp. 53\u201063.","key":"key2022021719453428500_b5","DOI":"10.1145\/175222.175226"},{"unstructured":"Coleman, D. (Ed.) (1992), Proceedings of Groupware \u203292, Morgan Kaufmann, San\nMateo, CA.","key":"key2022021719453428500_b6"},{"doi-asserted-by":"crossref","unstructured":"Damanpour, F. (1988), \u201cInnovation type, radicalness, and the adoption process\u201d,\nCommunications Research, Vol. 15, pp. 545\u201067.","key":"key2022021719453428500_b7","DOI":"10.1177\/009365088015005003"},{"unstructured":"Davenport, T.H. (1993), Process\nInnovation, Harvard Business Press, Boston, MA.","key":"key2022021719453428500_b8"},{"unstructured":"Deming, W.E. (1986), Out of the\nCrisis, MIT, Center for Advanced Engineering Study,\nCambridge, MA.","key":"key2022021719453428500_b9"},{"doi-asserted-by":"crossref","unstructured":"Dennis, A.R., Hayes, G.S. and Daniels, R.M. Jr (1994), \u201cRe\u2010engineering\nbusiness process modeling\u201d, Proceedings of 27th Hawaii\nInternational Conference on System Sciences, pp. 244\u201053.","key":"key2022021719453428500_b10","DOI":"10.1109\/HICSS.1994.323490"},{"doi-asserted-by":"crossref","unstructured":"Dennis, A.R., Daniels, R.M. Jr, Hayes, G. and Nunamaker, J.F. Jr (1993), \u201c\nMethodology\u2010driven use of automated support in business process\nre\u2010engineering\u201d, Journal of Management Information\nSystems, Vol. 10 No. 3, pp. 117\u201038.","key":"key2022021719453428500_b11","DOI":"10.1080\/07421222.1993.11518013"},{"doi-asserted-by":"crossref","unstructured":"Dewar, R.D. and Dutton, J.E. (1986), \u201cThe adoption of radical and incremental\ninnovations: an empirical analysis\u201d, Management Science, Vol. 32, pp. 1422\u201033.","key":"key2022021719453428500_b12","DOI":"10.1287\/mnsc.32.11.1422"},{"doi-asserted-by":"crossref","unstructured":"Elden, M. and Chisholm, R.F. (1993), \u201cEmerging varieties of action research\n\u201d, Human Relations, Vol. 46 No. 2, pp. 121\u201041.","key":"key2022021719453428500_b13","DOI":"10.1177\/001872679304600201"},{"doi-asserted-by":"crossref","unstructured":"Ellis, C.A., Gibbs, S.J. and Rein, G.L. 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(1986), The Goal: A Process of Ongoing Improvement, North River, New York, NY.","key":"key2022021719453428500_b18"},{"unstructured":"Goldratt, E.M. and Fox, R.E. (1986), The Race, North River, New York,\nNY.","key":"key2022021719453428500_b19"},{"doi-asserted-by":"crossref","unstructured":"Hammer, M. and Champy, J. (1993), Reengineering the Corporation, Harper Business, New York, NY.","key":"key2022021719453428500_b20","DOI":"10.1016\/S0007-6813(05)80064-3"},{"unstructured":"Hart, B.L.J. (1964), Dynamic\nSystems Design, Business Publications, London\n.","key":"key2022021719453428500_b21"},{"unstructured":"Johansen, R. (1988), Groupware:\nComputer Support for Business Teams, Free Press, New York, NY.","key":"key2022021719453428500_b22"},{"unstructured":"King, N. (1990), \u201cInnovation at work: the research literature\u201d, in West, M.A. and Farr, J.L. 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(1993), \u201cGroupware: experience in New Zealand\u201d, Proceedings of\nthe 13th New Zealand Computer Society Conference, New Zealand\nComputer Society, Auckland, pp. 10\u201020.","key":"key2022021719453428500_b27"},{"unstructured":"Napier, R.W. and Gershenfeld, M.K. (\n1993), Groups: Theory and Experience, Houghton\nMifflin, Boston, MA.","key":"key2022021719453428500_b28"},{"doi-asserted-by":"crossref","unstructured":"Nunamaker, J.F., Dennis, A.R., Valacich, J.S., Vogel, D.R. and George, J.F. (\n1991), \u201cElectronic meeting systems to support group\nwork\u201d, Communications of ACM, Vol. 34\nNo. 7, pp. 40\u201061.","key":"key2022021719453428500_b29","DOI":"10.1145\/105783.105793"},{"doi-asserted-by":"crossref","unstructured":"Orlikowski, W.J. (1992), \u201cLearning from notes: organizational issues in groupware implementation\u201d, Proceedings of the 1992 ACM Conference on\nComputer\u2010supported Cooperative Work, pp. 362\u20109.","key":"key2022021719453428500_b30","DOI":"10.1145\/143457.143549"},{"unstructured":"PC Week (1991), \u201cSpecial\nreport on groupware\u201d, PC Week, 14 October.","key":"key2022021719453428500_b31"},{"unstructured":"Pietro, C. (1992), \u201cGroupware meetings that work\u201d, Proceedings of Groupware\n\u203292 Conference, Morgan Kaufmann, San Mateo, CA, pp. 50\u20108.","key":"key2022021719453428500_b32"},{"doi-asserted-by":"crossref","unstructured":"Rein, G.L., Holsapple, C.L. and Whinston, A.B. (1993), \u201cComputer support of\norganization design and learning\u201d, Journal of\nOrganizational Computing, Vol. 3 No. 1, pp.\n87\u2010120.","key":"key2022021719453428500_b33","DOI":"10.1080\/10919399309540196"},{"unstructured":"Rosenfeld, R. and Servo, J.C. (1990), \u201cFacilitating innovation in large organizations\u201d, in West, M.A.and Farr, J.L.\n(Eds), Innovation and Creativity at Work, John Wiley\n& Sons, New York, NY, pp. 251\u201063.","key":"key2022021719453428500_b34"},{"unstructured":"Semler, R. (1989), \u201cManaging without managers\u201d, Harvard Business Review, September\u2010October, pp. 76\u201084.","key":"key2022021719453428500_b35"},{"unstructured":"Semler, R. (1993), Maverick,\nArrow, London.","key":"key2022021719453428500_b36"},{"unstructured":"Senge, P.M. (1990), The Fifth\nDiscipline, Doubleday, New York, NY.","key":"key2022021719453428500_b37"},{"unstructured":"Serida\u2010Nishimura, J.F. (1994), \u201c\nAn organizational culture perspective for the study of group\nsupport systems\u201d, Proceedings of the 15th International\nConference on Information Systems, pp. 201\u201011.","key":"key2022021719453428500_b38"},{"doi-asserted-by":"crossref","unstructured":"Sheffield, J. and Gallupe, B. (1993), \u201cUsing electronic meeting technology to support\neconomic policy development in New Zealand: short term results\n\u201d, Journal of Management Information Systems, Vol.\n10 No. 3, pp. 97\u2010116.","key":"key2022021719453428500_b39","DOI":"10.1080\/07421222.1993.11518012"},{"unstructured":"Soles, S. (1994), \u201cWork\nreengineering and workflows: comparative methods\u201d, in White, E. and Fischer, L. (Eds), The Workflow\nParadigm, Future Strategies, Alameda, CA, pp.\n70\u2010104.","key":"key2022021719453428500_b40"},{"doi-asserted-by":"crossref","unstructured":"Sommer, R. (1994), \u201cServing\ntwo masters\u201d, The Journal of Consumer Affairs,\nVol. 28 No. 1, pp. 170\u201087.","key":"key2022021719453428500_b41","DOI":"10.1111\/j.1745-6606.1994.tb00821.x"},{"unstructured":"Sproull, L. and Kiesler, S. (1991), \u201cComputers, networks and work\u201d, Scientific American, September, pp. 84\u201091\n.","key":"key2022021719453428500_b42"},{"unstructured":"Tapscott, D. and Carston, A. (1993), Paradigm Shift, McGraw\u2010Hill, New\nYork, NY.","key":"key2022021719453428500_b43"},{"unstructured":"Walton, M. (1989), The Deming\nManagement Method, Mercury, London.","key":"key2022021719453428500_b44"},{"unstructured":"Wilson, P. (1991), Computer\nSupported Cooperative Work, Intellect, Oxford\n.","key":"key2022021719453428500_b45"},{"unstructured":"Yin, R.K. (1989), \u201cResearch\ndesign issues in using the case study method to study management\ninformation systems\u201d, in Cash, J.I. and Lawrence, P.R. (Eds), The Information Systems Research\nChallenge: Qualitative Research Methods, Harvard Business\nSchool, Boston, MA, pp. 1\u20106.","key":"key2022021719453428500_b46"}],"container-title":["Information Technology &amp; People"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/09593849510105038","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/09593849510105038\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/09593849510105038\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,25]],"date-time":"2025-07-25T00:37:20Z","timestamp":1753403840000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/itp\/article\/8\/4\/19-34\/182806"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[1995,12,1]]},"references-count":46,"journal-issue":{"issue":"4","published-print":{"date-parts":[[1995,12,1]]}},"alternative-id":["10.1108\/09593849510105038"],"URL":"https:\/\/doi.org\/10.1108\/09593849510105038","relation":{},"ISSN":["0959-3845"],"issn-type":[{"type":"print","value":"0959-3845"}],"subject":[],"published":{"date-parts":[[1995,12,1]]}}}