{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,4]],"date-time":"2026-06-04T22:14:44Z","timestamp":1780611284531,"version":"3.54.1"},"reference-count":19,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[1999,9,1]],"date-time":"1999-09-01T00:00:00Z","timestamp":936144000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[1999,9,1]]},"abstract":"<jats:p>This paper considers the problems of evaluating the benefits of an investment in information technology and systems against a background of institutional change. It is based on a case study in the National Health Service and follows the progress of a project to introduce benefits realisation in NHS Trusts. The case illustrates the importance of personal, hands\u2010on attention to benefits management and calls attention to the different contingencies faced by managers in attempting to introduce evaluation or benefits realisation schemes. It concludes that, where managers face \u201ccertain\u201d contingencies, formative evaluation will be beneficial, but where the contingencies are uncertain, structural changes in the organisation may be more effective in achieving benefits. The paper ends with a plea for evaluation activities to be re\u2010integrated into their organisational context.<\/jats:p>","DOI":"10.1108\/09593849910278196","type":"journal-article","created":{"date-parts":[[2002,7,28]],"date-time":"2002-07-28T18:52:06Z","timestamp":1027882326000},"page":"238-252","source":"Crossref","is-referenced-by-count":27,"title":["The moving staircase \u2013 Problems of appraisal and evaluation in a turbulent environment"],"prefix":"10.1108","volume":"12","author":[{"given":"Barbara","family":"Farbey","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Frank","family":"Land","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"David","family":"Targett","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","reference":[{"key":"key2022031220024171700_b1","doi-asserted-by":"crossref","unstructured":"Benyon\u2010Davies, P. (1995), \u201cInformation systems Failure: the London Ambulance Service\u2019s computer aided despatch project\u201d, European Journal of Information Systems, Vol. 4, pp. 171\u201087.","DOI":"10.1057\/ejis.1995.20"},{"key":"key2022031220024171700_b2","unstructured":"CCTA (Central Computer and Telecommunications Agency) (1989), Information Systems Guide B4: Appraising Investment in Information Systems."},{"key":"key2022031220024171700_b3","unstructured":"Ciborra, C. (1994), \u201cThe grassroots of IT and strategy\u201d, in Ciborra, C. and Jelassi, T. (Eds) Strategic Information Systems: A European Perspective, John Wiley and Sons, Chichester."},{"key":"key2022031220024171700_b4","unstructured":"Dent, J. and Ezzamel, M. (1987), \u201cOrganisational control and management accounting\u201d, in Ezzamel, M. and Hart, H. Advanced Management Accounting: An Organisational Emphasis, Chap. 4, Cassell, London."},{"key":"key2022031220024171700_b5","unstructured":"Farbey, B., Land, F.F. and Targett, D. (1993), How to Evaluate Your I\/T Investment: A Study of Methods and Practice, Butterworth Heinemann, Oxford."},{"key":"key2022031220024171700_b6","unstructured":"Information Management Group (undated), Business Case: Model Outline. Substantial IM&T Investments: Getting them Approved and Managing their Implementation, NHS Management Executive, London."},{"key":"key2022031220024171700_b7","unstructured":"Information Management Group (1993), Investment Appraisal Guidelines, NHS Management Executive, April."},{"key":"key2022031220024171700_b8","doi-asserted-by":"crossref","unstructured":"Kaplan, B. (1997), \u201cAddressing organisational issues into the evaluation of medical systems\u201d, JAMIA, Vol. 4, pp. 94\u2010101 (and other works by the same author).","DOI":"10.1136\/jamia.1997.0040094"},{"key":"key2022031220024171700_b9","unstructured":"Leyton, R. (1995), \u201cInvestment appraisal: the key issue for IT? in Farbey, B., Land, F.F.and Targett, D. (Eds), Hard Money, Soft Outcomes, Alfred Waller Ltd, in association with Unicom, Henley on Thames."},{"key":"key2022031220024171700_b10","doi-asserted-by":"crossref","unstructured":"Louw, G. (1995), \u201cReducing the need for computer\u2010based information systems in healthcare through the use of self\u2010contained organisational units\u201d in Orlikowski, W.J., Walsham, G., Jones, M.R. and de Gross, J.I. (Eds), Information Technology and Changes in Organisational Work, Chapman and Hall, London.","DOI":"10.1007\/978-0-387-34872-8_4"},{"key":"key2022031220024171700_b11","unstructured":"OASIG (1996), The Performance of Information Technology and the Role of Human and Organisational Factors, Chris Clegg, University of Sheffield, Sheffield."},{"key":"key2022031220024171700_b12","unstructured":"Project Manager (1994), Getting the Benefits: Guidance Notes and Other Useful Information for Those Who Want a Pay\u2010back from their Investment in Information Management and Technology, All Wales Benefits Realisation Project, Welsh Office, NHS Wales, September."},{"key":"key2022031220024171700_b13","doi-asserted-by":"crossref","unstructured":"Symons, V. (1990), \u201cEvaluation of information systems: IS development in the processing company\u201d, Journal of Information Technology, Vol. 5, pp. 194\u2010204.","DOI":"10.1177\/026839629000500404"},{"key":"key2022031220024171700_b14","unstructured":"Ward, J., Taylor, P. and Bond. P. (1995), \u2018Identification, realisation and measurement of IS\/IT benefits: an empirical study of current practice\u201d, in Brown, A. and Remenyi, D. (Eds)Proceedings of the Second European Conference on Information Technology Investment Evaluation, Henley Management College, Henley on Thames."},{"key":"key2022031220024171700_b15","doi-asserted-by":"crossref","unstructured":"Ward, J., Taylor, P. and Bond, P. (1996), \u201cEvaluation and realisation of IS\/IT benefits: an empirical study of current practice\u201d, European Journal of Information Systems, Vol. 4, pp.214\u201025.","DOI":"10.1057\/ejis.1996.3"},{"key":"key2022031220024171700_b16","unstructured":"Information Management Group (1993), Investment Appraisal and Benefits Realisation for IM&T: Vol. iii, Small Projects Guidance, NHS Management Executive, April."},{"key":"key2022031220024171700_b17","unstructured":"Information Management Group, (undated), Business Case: Model Outline. Substantial IM&T Investments: Getting Them Approved and Managing their implementation, NHS Management Executive."},{"key":"key2022031220024171700_b18","unstructured":"NHS Management Executive, (1993), \u201cApproving IM&T investments \u2013 further guidance\u201d, letter from John Shaw, 21 March."},{"key":"key2022031220024171700_b19","unstructured":"Project Manager, Project Initiation Document (Draft), November, 1992 to November 1994, All Wales Benefits Realisation Project, Welsh Office, NHS Wales."}],"container-title":["Information Technology &amp; People"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/09593849910278196","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/09593849910278196\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/09593849910278196\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,25]],"date-time":"2025-07-25T00:37:31Z","timestamp":1753403851000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/itp\/article\/12\/3\/238-252\/174753"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[1999,9,1]]},"references-count":19,"journal-issue":{"issue":"3","published-print":{"date-parts":[[1999,9,1]]}},"alternative-id":["10.1108\/09593849910278196"],"URL":"https:\/\/doi.org\/10.1108\/09593849910278196","relation":{},"ISSN":["0959-3845"],"issn-type":[{"value":"0959-3845","type":"print"}],"subject":[],"published":{"date-parts":[[1999,9,1]]}}}