{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,9,23]],"date-time":"2025-09-23T14:06:40Z","timestamp":1758636400541,"version":"3.41.2"},"reference-count":18,"publisher":"Emerald","issue":"4","license":[{"start":{"date-parts":[[2001,10,1]],"date-time":"2001-10-01T00:00:00Z","timestamp":1001894400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2001,10,1]]},"abstract":"<jats:p>Governments are employing modern information and communication technologies to serve society better. Raising the effectiveness and quality of government services is not only a matter of new technologies; it also involves clear vision and objectives as well as a sound business strategy. Information systems need to support internal work within a government\u2019s boundaries, serve customers through digital interfaces and leverage digital relationships among social partners. To implement such systems, preparatory work is required in both organization and technology. A new public information management philosophy underlies this significant revamping of the value propositions made to customers. The ongoing enrichment of the Greek Ministry\u2019s of Finance e\u2010services follows an ICDT\u2010like business logic. A key factor of all these advances is the re\u2010orientation of information systems for customer\u2010centric service.<\/jats:p>","DOI":"10.1108\/09685220110400327","type":"journal-article","created":{"date-parts":[[2002,11,18]],"date-time":"2002-11-18T16:40:30Z","timestamp":1037637630000},"page":"146-153","source":"Crossref","is-referenced-by-count":46,"title":["Revisiting public information management for effective e\u2010government services"],"prefix":"10.1108","volume":"9","author":[{"given":"D.","family":"Stamoulis","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"D.","family":"Gouscos","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"P.","family":"Georgiadis","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"D.","family":"Martakos","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2022021820271650900_B1","doi-asserted-by":"crossref","unstructured":"Angehrn, A. (1997), \u201cDesigning mature Internet business strategies: the ICDT model\u201d, European Management Journal, Vol. 15 No. 4, August, pp. 361\u20108.","DOI":"10.1016\/S0263-2373(97)00016-9"},{"key":"key2022021820271650900_B2","unstructured":"Barrett, N. (1997), The State of the Cybernation, Kogan Page, New York, NY."},{"key":"key2022021820271650900_B3","unstructured":"Bellamy, C. and Taylor, J.A. (1998), Governing in the Information Age, Open University Press, Buckingham."},{"key":"key2022021820271650900_B4","doi-asserted-by":"crossref","unstructured":"Cornford, T. and Smithson, S. (1996), Project Research in Information Systems, Macmillan Press, New York, NY.","DOI":"10.1007\/978-1-349-13863-0"},{"key":"key2022021820271650900_B5","doi-asserted-by":"crossref","unstructured":"Friedland, L. (1996), \u201cE\u2010democracy and the new citizenship\u201d, Media Culture and Society, Vol. 18 No. 2, pp. 185\u2010212.","DOI":"10.1177\/016344396018002002"},{"key":"key2022021820271650900_B6","doi-asserted-by":"crossref","unstructured":"Gates, W.H. (1999), Business @ the Speed of Thought. Warner Books, New York, NY.","DOI":"10.1111\/1467-8616.00097"},{"key":"key2022021820271650900_B7","unstructured":"Greek Prime Minister\u2019s Office (1999), Greece in the Information Society: Strategy and Actions, February, available http:\/\/www.primeminister.gr."},{"key":"key2022021820271650900_B8","unstructured":"Grossman, L. (1995), The Electronic Republic: Reshaping Democracy in the Information Age, Viking, New York, NY."},{"key":"key2022021820271650900_B9","unstructured":"Hague, B.H. and Loader, B.D. (1999), Digital Democracy. Discourse and Decision Making in the Information Age, Routledge, London and New York, NY."},{"key":"key2022021820271650900_B10","unstructured":"Kent, O. (n.d.), 20 Lessons Learned About E\u2010Government in Canada, available http:\/\/www.pwcglobal.com."},{"key":"key2022021820271650900_B11","unstructured":"Morin, T., Devansky, K., Little, G. and Petrun, C. (1999), Information Leadership \u2013 A Government Executive\u2019s Guide. Price Waterhouse Coopers Publications."},{"key":"key2022021820271650900_B12","unstructured":"Parliamentary Office of Science and Technology (POST) (1998), UK, \u201cElectronic Government \u2013 Information Technologies and the citizen\u201d, report, February, p. 3, available http:\/\/www.parliament.uk."},{"key":"key2022021820271650900_B13","unstructured":"Schedler, K. and Proeller, I. (2000), New Public Management, Haupt, Bern."},{"key":"key2022021820271650900_B14","unstructured":"Schoeniger, E. (2000a), \u201cRetooling government for the Internet economy\u201d, Unisys Exec, September\u2010October, pp. 15\u201023."},{"key":"key2022021820271650900_B15","unstructured":"Schoeniger, E. (2000b), \u201cThe future of electronic government\u201d, Unisys Exec, September\u2010October, pp. 8\u201014."},{"key":"key2022021820271650900_B16","unstructured":"Snellen, I.T.M. and Van de Donk, W.B.H.J. (Eds) (1998), Public Administration in the Information Age, A handbook. IOSPress, Amsterdam, 1998."},{"key":"key2022021820271650900_B17","unstructured":"Stamoulis, D. and Georgiadis, P. (2000), \u201cVision, roles and steps for governments in transition to the digital age\u201d, Proceedings of the IEEE DEXA 2000 Conference, 1st International Workshop on Electronic Government, London, September."},{"key":"key2022021820271650900_B18","doi-asserted-by":"crossref","unstructured":"Zwass, V. (1998) \u201cStructure and macro\u2010level impacts of electronic commerce: from technological infrastructure to electronic marketplaces\u201d, in Kendall, K.E. (Ed.), Emerging Information Technologies, Sage Publications, Thousand Oaks, CA.","DOI":"10.4135\/9781483345505.n12"}],"container-title":["Information Management &amp; Computer Security"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/09685220110400327","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/09685220110400327\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/09685220110400327\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,25]],"date-time":"2025-07-25T00:08:36Z","timestamp":1753402116000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/ics\/article\/9\/4\/146-153\/182260"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2001,10,1]]},"references-count":18,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2001,10,1]]}},"alternative-id":["10.1108\/09685220110400327"],"URL":"https:\/\/doi.org\/10.1108\/09685220110400327","relation":{},"ISSN":["0968-5227"],"issn-type":[{"type":"print","value":"0968-5227"}],"subject":[],"published":{"date-parts":[[2001,10,1]]}}}