{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,8,2]],"date-time":"2025-08-02T18:01:13Z","timestamp":1754157673108,"version":"3.41.2"},"reference-count":25,"publisher":"Emerald","issue":"2","license":[{"start":{"date-parts":[[2003,5,1]],"date-time":"2003-05-01T00:00:00Z","timestamp":1051747200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2003,5,1]]},"abstract":"<jats:p>The great promise of software\u2010as\u2010a\u2010service lies in its ability to deliver at a much lower cost and at much greater speed. In the future, software will be delivered in such a way that business customers can pick and choose entire applications or parts of them, paying on a per\u2010use or subscription basis. To fulfill this need, a new type of business enterprise has arisen, application service providers (ASPs). This paper identifies various success factors, or best practices selection guidelines, potential ASP customers\/users should consider when choosing an ASP. These success factors were developed \u2013 using experiences of successful ASPs presented in groups based on their underlying business models \u2013 from customer requirements, a major driver in the ASP market.<\/jats:p>","DOI":"10.1108\/09685220310468628","type":"journal-article","created":{"date-parts":[[2003,4,25]],"date-time":"2003-04-25T19:59:38Z","timestamp":1051300778000},"page":"67-73","source":"Crossref","is-referenced-by-count":2,"title":["How to choose an ASP: selection guidelines"],"prefix":"10.1108","volume":"11","author":[{"given":"Luisa","family":"Focacci","sequence":"first","affiliation":[]},{"given":"Robert J.","family":"Mockler","sequence":"additional","affiliation":[]},{"given":"Marc E.","family":"Gartenfeld","sequence":"additional","affiliation":[]},{"given":"Dorothy G.","family":"Dologite","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2021010610162881300_B1","unstructured":"Anthes, G.H. (2000), \u201cAvoiding ASP angst\u201d, Computerworld, October 16, available at: proquest.umi.com (accessed 4 November)."},{"key":"key2021010610162881300_B2","unstructured":"ASPNews (2001a), \u201cASP directory \u2013 ASP types\u201d, available at: www.aspnews.com\/directory\/article\/0,,4231_384921,00.html (accessed 31 July)."},{"key":"key2021010610162881300_B3","unstructured":"ASPStreet (2001b), \u201cASP directory\u201d, available at: www.aspstreet.com (accessed 2 August)."},{"key":"key2021010610162881300_B4","unstructured":"Borck, J.R. (2001), \u201cSelecting a good ASP is daunting, but if you find the right factors, the benefits are great\u201d, InfoWorld, 19 March, available at: www.Web.lexis\u2010nexis.com\/universe (accessed 26 April)."},{"key":"key2021010610162881300_B5","unstructured":"Boyd, J. (2001), \u201cNot dead yet \u2013 think ASPs make no sense? Think again\u201d, Internet Week, 16 April, p. 48."},{"key":"key2021010610162881300_B6","unstructured":"CIO.com (2000), \u201cThe value of opting for an ASP\u201d, 1 October, available at: www.cio.com\/sponsors\/1000_asp\/index.html (accessed 15 March 2001)."},{"key":"key2021010610162881300_B7","unstructured":"Citrix (2001), \u201cMoving at the speed of business with ASP\u201d, Confex ASA Customer Profile, available at: www.citrix.com (accessed 21 June)."},{"key":"key2021010610162881300_B8","unstructured":"Corio (2001), \u201cProducts\u201d, available at: www.corio.com (accessed July 27)."},{"key":"key2021010610162881300_B9","unstructured":"Drummond, M. (2002), \u201cThe end of software as we know it\u201d, Fortune.CNET Tech Review, Winter, pp. 52\u201066."},{"key":"key2021010610162881300_B10","unstructured":"Exult (2001), \u201cProducts and services\u201d, available at: www.exult.net (accessed 5 August)."},{"key":"key2021010610162881300_B11","unstructured":"Flanagan, E.B. (2000), \u201cToday\u2019s ASP: who are you\u201d, VARBusiness, 18 September, available at: www.Web.lexis\u2010nexis.com\/universe (accessed 2 May 2001)."},{"key":"key2021010610162881300_B12","unstructured":"Focacci, L. (2001), \u201cApplication service providers (ASPs): from hype to business sense, and into the future. A Contingency Approach\u201d, Master\u2019s thesis, St John\u2019s University, Graduate School."},{"key":"key2021010610162881300_B13","unstructured":"Gillan, C. et al. (1999), \u201cThe ASPs\u2019 impact on the IT industry: an IDC\u2010Wide opinion\u201d, International Data Corporation (IDC), September, available at: www.idc.com\/store\/free\/PDFs\/20323.pdf (accessed 11 November 2000)."},{"key":"key2021010610162881300_B14","unstructured":"Hunter, P. (2001), \u201cCan enterprise IT departments learn from ASPs?\u201d, ASP Network World, 23 August, available at: www.aspworldnet.com\/Tmpl\/print.asp?CID=9&AID=7592&Tcode=FT (accessed 25 September)."},{"key":"key2021010610162881300_B15","unstructured":"Jamcracker (2001), Success Story, B2B Works, Inc."},{"key":"key2021010610162881300_B16","unstructured":"Mears, J. (2001), \u201cASPs get back to basics; trim staff to cut costs\u201d, Network World, 22 January, available at: http:\/\/Web.lexis\u2010nexis.com\/universe (accessed 8 May)."},{"key":"key2021010610162881300_B17","unstructured":"Mizoras, A. (2001), \u201cASPs are getting down to eBusiness\u201d, International Data Corporation, June, available at: http:\/\/a740.g.akamainet\/7\/740\/1780\/3193ae6857263\/www.corio.com\/pdfs\/IDC_whitepercentpaper_Jun01.pdf (accessed 23 July)."},{"key":"key2021010610162881300_B18","unstructured":"Portera (2001), \u201cSolutions\u201d, available at: www.portera.com (accessed 29 August)."},{"key":"key2021010610162881300_B19","unstructured":"PR Newswire (2001), \u201cFullscope redefines ASP market with niche offering for engineering services\u201d, 7 May, available at: www.Web.lexis\u2010nexis.com\/universe (accessed 14 June)."},{"key":"key2021010610162881300_B20","unstructured":"Stanco, T. (2000), \u201cApplication service providers\u201d, Boardwatch Magazine, October, available at: www.Web.lexis\u2010nexis.com\/universe (accessed 28 February 2001)."},{"key":"key2021010610162881300_B21","unstructured":"Sun Microsystems (2001), \u201cSunTone program\u201d, available at: www.suntone\/org\/sp\/suntone\/resources (accessed 25 September)."},{"key":"key2021010610162881300_B22","unstructured":"TeleComputing (2001), \u201cProducts\u201d, available at: www.TeleComputing.net (accessed 26 July)."},{"key":"key2021010610162881300_B23","unstructured":"VAR Business (2001), \u201cReshaping IT\u201d, VAR Business, January 22, available at: www.Web.lexis\u2010nexis.com\/universe (accessed 24 April)."},{"key":"key2021010610162881300_B24","unstructured":"Wainewright, P. (2001), \u201cIndustry basics: application service providers\u201d, ASPNews.com, 18 May."},{"key":"key2021010610162881300_B25","unstructured":"Wohl, A. 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