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This study seeks to investigate the differences between instant messaging and e\u2010mail.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>A survey was given to 545 college students.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>Instant messaging is perceived as offering many advantages over e\u2010mail including conveying emotions, building relationships and ease of use (EU). Users are more likely to use symbols with their instant messages to help communicate. College students find both technologies to be easy to use, but show a preference for the EU of instant messaging. However, despite its perceived functional benefits, instant messaging is only the favored form of communication for personal and social relationships.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>This paper builds on existing research by discussing information richness, EU, the use of emotions, multimedia, playfulness, flow, cognitive fit theory, bounded rationality, perceived commitment, and user satisfaction in the course of the study.<\/jats:p><\/jats:sec>","DOI":"10.1108\/09685220710738750","type":"journal-article","created":{"date-parts":[[2007,3,9]],"date-time":"2007-03-09T03:29:41Z","timestamp":1173410981000},"page":"5-22","source":"Crossref","is-referenced-by-count":28,"title":["The selection of instant messaging or e\u2010mail"],"prefix":"10.1108","volume":"15","author":[{"given":"Sean","family":"Lancaster","sequence":"first","affiliation":[]},{"given":"David C.","family":"Yen","sequence":"additional","affiliation":[]},{"given":"Albert H.","family":"Huang","sequence":"additional","affiliation":[]},{"given":"Shin\u2010Yuan","family":"Hung","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2022032020291823000_b67","doi-asserted-by":"crossref","unstructured":"Baroudi, J.J. and Orlikowski, W.J. 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