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Availability of a common standard for managing IT services makes the transition of IT service management from the client organization to an MSP or from an MSP to another MSP less painful and helps to reduce or eliminate service disruptions.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p>The ultimate objective of this paper is to offer MSPs as well as internal IT organizations a comprehensive discussion on the IT standards that are applicable for managed IT services.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>It is believed that this paper will help both MSPs as well as the internal IT organizations to understand the importance of having a common standard for managing IT services.<\/jats:p><\/jats:sec>","DOI":"10.1108\/09685220810908778","type":"journal-article","created":{"date-parts":[[2008,10,25]],"date-time":"2008-10-25T07:02:33Z","timestamp":1224918153000},"page":"336-359","source":"Crossref","is-referenced-by-count":27,"title":["Managed IT services: the role of IT standards"],"prefix":"10.1108","volume":"16","author":[{"given":"Narayanan","family":"Kumbakara","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2022031720445822400_b1","unstructured":"Bellur, U. 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