{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,15]],"date-time":"2026-05-15T03:04:37Z","timestamp":1778814277695,"version":"3.51.4"},"reference-count":45,"publisher":"Emerald","issue":"5","license":[{"start":{"date-parts":[[2002,12,1]],"date-time":"2002-12-01T00:00:00Z","timestamp":1038700800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2002,12,1]]},"abstract":"<jats:p>Estimates of online sales by product categories reveal that certain types of products fare better than others. A few conceptual papers have offered frameworks to assess the compatibility of a product to online marketing and sales. These frameworks that are based on product characteristics could help explain the differences in the asymmetrical success of online retailing. This paper reports the results of an empirical study that investigated differences between Internet shopping intentions for products categorized by cost and tangibility. Analyses of data, collected through a mail survey from over 750 respondents, show that intentions to shop using the Internet differ by tangibility of product. Reasons for this discrepancy are provided through an examination of salient and normative beliefs, along with implications for online merchants.<\/jats:p>","DOI":"10.1108\/10662240210447164","type":"journal-article","created":{"date-parts":[[2002,11,13]],"date-time":"2002-11-13T19:42:19Z","timestamp":1037216539000},"page":"411-426","source":"Crossref","is-referenced-by-count":76,"title":["Product characteristics and Internet shopping intentions"],"prefix":"10.1108","volume":"12","author":[{"given":"Leo R.","family":"Vijayasarathy","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2022031820153484100_B1","unstructured":"Ajzen, I. and Fishbein, M. (1980), Understanding Attitudes and Predicting Social Behavior, Prentice\u2010Hall, Englewood Cliffs, NJ."},{"key":"key2022031820153484100_B2","doi-asserted-by":"crossref","unstructured":"Alba, J., Lynch, J., Weitz, B., Janiszewski, C., Lutz, R., Sawyer, A. and Wood, S. (1997), \u201cInteractive home shopping: consumer, retailer, and manufacturer incentives to participate in electronic marketplaces\u201d, Journal of Marketing, Vol. 61, July, pp. 38\u201053.","DOI":"10.1177\/002224299706100303"},{"key":"key2022031820153484100_B3","doi-asserted-by":"crossref","unstructured":"Bagozzi, R.P., Baumgartner, H. and Yi, Y. (1992), \u201cState versus action orientation and the theory of reasoned action: an application to coupon usage\u201d, Journal of Consumer Research, Vol. 18, March, pp. 505\u201018.","DOI":"10.1086\/209277"},{"key":"key2022031820153484100_B4","unstructured":"Benjamin, R. and Wigand, R. (1995), \u201cElectronic markets and virtual value chains on the information superhighway\u201d, Sloan Management Review, Vol. 36 No. 2, pp. 62\u201072."},{"key":"key2022031820153484100_B5","doi-asserted-by":"crossref","unstructured":"Bhatnagar, A., Misra, S. and Raghav Rao, H. (2000), \u201cOn risk, convenience, and Internet shopping behavior\u201d, Communications of the ACM, Vol. 43 No. 11, pp. 98\u2010105.","DOI":"10.1145\/353360.353371"},{"key":"key2022031820153484100_B6","doi-asserted-by":"crossref","unstructured":"Bhattacherjee, A. (2000), \u201cAcceptance of e\u2010commerce services: The case of electronic brokerages\u201d, IEEE Transactions on Systems, Man, and Cybernetics, Vol. 30 No. 4, pp. 411\u201020.","DOI":"10.1109\/3468.852435"},{"key":"key2022031820153484100_B7","unstructured":"Darden, W.R. (1979), \u201cA patronage model of consumer behavior\u201d, in Stampfl, R. and Hirschman, E.C. (Eds), Competitive Structure in Retail Markets: The Department Store Perspective, American Marketing Association, Chicago, IL, pp. 43\u201052."},{"key":"key2022031820153484100_B8","doi-asserted-by":"crossref","unstructured":"Darden, W.R. and Dorsch, M.J. (1990), \u201cAn action strategy approach to examining shopping\u201d, Journal of Business Research, Vol. 21, November, pp. 289\u2010308.","DOI":"10.1016\/0148-2963(90)90034-B"},{"key":"key2022031820153484100_B9","unstructured":"De Figueiredo, J.M. (2000), \u201cFinding sustainable profitability in electronic commerce\u201d, Sloan Management Review, Vol. 41 No. 4, pp. 41\u201052."},{"key":"key2022031820153484100_B10","doi-asserted-by":"crossref","unstructured":"Evans, K.R., Christiansen, T. and Gill, J.D. (1996), \u201cThe impact of social influence and role expectations on shopping center patronage intentions\u201d, Journal of the Academy of Marketing Science, Vol. 24 No. 3, pp. 208\u201018.","DOI":"10.1177\/0092070396243002"},{"key":"key2022031820153484100_B11","unstructured":"Fishbein, M. and Ajzen, I. (1975), Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research, Addison\u2010Wesley, Reading, MA."},{"key":"key2022031820153484100_B12","doi-asserted-by":"crossref","unstructured":"Fulk, J., Steinfeld, C.W., Schmitz, J. and Power, G.J. (1987), \u201cA social information processing model of media use in organizations\u201d, Communications Research, Vol. 14, pp. 520\u201052.","DOI":"10.1177\/009365087014005005"},{"key":"key2022031820153484100_B13","doi-asserted-by":"crossref","unstructured":"George, R.J. (1987), \u201cIn\u2010home electronic shopping: disappointing past, uncertain future\u201d, The Journal of Consumer Marketing, Vol. 4 No. 4, pp. 47\u201056.","DOI":"10.1108\/eb008210"},{"key":"key2022031820153484100_B14","doi-asserted-by":"crossref","unstructured":"Hoffman, D.L. and Novak, T.P. (1996), \u201cMarketing in the hypermedia computer\u2010mediated environments: conceptual foundations\u201d, Journal of Marketing, Vol. 60 No. 3, pp. 50\u201068.","DOI":"10.1177\/002224299606000304"},{"key":"key2022031820153484100_B15","doi-asserted-by":"crossref","unstructured":"Hoffman, D.L., Novak, T.P. and Chatterjee, P. (1996), \u201cCommercial scenarios for the Web: opportunities and challenges\u201d, Journal of Computer Mediated Communications, Vol. 1 No. 3 available at: www. ascuse.org\/jcmc\/vol1\/issue3\/hoffman.html","DOI":"10.1111\/j.1083-6101.1995.tb00165.x"},{"key":"key2022031820153484100_B16","doi-asserted-by":"crossref","unstructured":"Hollander, S.C. (1960), \u201cThe wheel of retailing\u201d, Journal of Marketing, Vol. 25, July, pp. 37\u201042.","DOI":"10.1177\/002224296002500106"},{"key":"key2022031820153484100_B17","doi-asserted-by":"crossref","unstructured":"Jahng, J., Jain, H. and Ramamurthy, K. (2000), \u201cEffective design of electronic commerce environments: a proposed theory of congruence and an illustration\u201d, IEEE Transactions on Systems, Man, and Cybernetics, Vol. 30 No. 4, pp. 456\u2010471.","DOI":"10.1109\/3468.852439"},{"key":"key2022031820153484100_B18","doi-asserted-by":"crossref","unstructured":"Jarvenpaa, S.L. and Todd, P.A. (1996\u20101997), \u201cConsumer reactions to electronic shopping on the World Wide Web\u201d, International Journal of Electronic Commerce, Vol. 1 No. 2, pp. 59\u201088.","DOI":"10.1080\/10864415.1996.11518283"},{"key":"key2022031820153484100_B19","unstructured":"Jarvenpaa, S.L. and Todd, P.A. (1997), \u201cIs there a future for retailing on the Internet?\u201d, in Peterson, R.A. (Ed.), Electronic Marketing and the Consumer, Sage Publications, Thousand Oaks, CA, pp. 139\u201054."},{"key":"key2022031820153484100_B20","doi-asserted-by":"crossref","unstructured":"Jones, J.M. and Vijayasarathy, L.R. (1998), \u201cInternet consumer catalog shopping: findings from an exploratory study and directions for future research\u201d, Journal of Internet Research, Vol. 8 No. 4, pp. 322\u201030.","DOI":"10.1108\/10662249810231069"},{"key":"key2022031820153484100_B21","unstructured":"Kotler, P. (2000), Marketing Management, Prentice\u2010Hall, Englewood Cliffs, NJ."},{"key":"key2022031820153484100_B22","unstructured":"Krantz, M. (1998), \u201cClick till you drop\u201d, Time, 20 July, pp. 34\u201041."},{"key":"key2022031820153484100_B23","doi-asserted-by":"crossref","unstructured":"Kraut, R., Kiesler, S., Boneva, B., Cummings, J., Helgeson, V. and Crawford, A. (2002), \u201cInternet paradox revisited\u201d, Journal of Social Issues, Vol. 58 No. 1, pp. 49\u201074.","DOI":"10.1111\/1540-4560.00248"},{"key":"key2022031820153484100_B24","doi-asserted-by":"crossref","unstructured":"Li, Z.G. and Gery, N. (2000), \u201cE\u2010tailing \u2013 for all products?\u201d, Business Horizons, Vol. 43 No. 6, pp. 49\u201054.","DOI":"10.1016\/S0007-6813(00)80022-1"},{"key":"key2022031820153484100_B25","doi-asserted-by":"crossref","unstructured":"Liang, T.P. and Huang, J.S. (1998), \u201cAn empirical study of consumer acceptance of products in electronic markets: a transactional costs model\u201d, Decision Support Systems, Vol. 24 No. 1, pp. 29\u201043.","DOI":"10.1016\/S0167-9236(98)00061-X"},{"key":"key2022031820153484100_B26","doi-asserted-by":"crossref","unstructured":"Limayem, M., Khalifa, M. and Frini, A. (2000), \u201cWhat makes consumers buy from the Internet? A longitudinal study of online shopping\u201d, IEEE Transactions on Systems, Man, and Cybernetics, Vol. 30 No. 4, pp. 421\u201032.","DOI":"10.1109\/3468.852436"},{"key":"key2022031820153484100_B27","doi-asserted-by":"crossref","unstructured":"Malone, T.W., Yates, J. and Benjamin, R.I. (1987), \u201cElectronic markets and electronic hierarchies\u201d, Communications of the ACM, Vol. 30 No. 6, pp. 484\u201097.","DOI":"10.1145\/214762.214766"},{"key":"key2022031820153484100_B28","unstructured":"Mardesich, J. (1999), \u201cThe Web is no shopper\u2019s paradise\u201d, Fortune, Vol. 140 No. 9, pp. 188\u201098."},{"key":"key2022031820153484100_B29","doi-asserted-by":"crossref","unstructured":"Morrison, P.D. and Roberts, J.H. (1998), \u201cMatching electronic distribution channels to product characteristics: the role of congruence in consideration set formation\u201d, Journal of Business Research, Vol. 41, pp. 223\u20109.","DOI":"10.1016\/S0148-2963(97)00065-9"},{"key":"key2022031820153484100_B30","doi-asserted-by":"crossref","unstructured":"Palmer, J.W. (1997), \u201cElectronic commerce in retailing: differences across retail formats\u201d, The Information Society, Vol. 13, pp. 75\u201091.","DOI":"10.1080\/019722497129296"},{"key":"key2022031820153484100_B31","doi-asserted-by":"crossref","unstructured":"Peterson, R.A., Balasubramanian, S. and Bronnenberg, B.J. (1997), \u201cExploring the implications of the Internet for consumer marketing\u201d, Journal of the Academy of Marketing Science, Vol. 25 No. 4, pp. 329\u201046.","DOI":"10.1177\/0092070397254005"},{"key":"key2022031820153484100_B32","doi-asserted-by":"crossref","unstructured":"Phau, I. and Poon, S.M. (2000), \u201cFactors influencing the types of products and services purchased over the Internet\u201d, Journal of Internet Research, Vol. 10 No. 2, pp. 102\u201013.","DOI":"10.1108\/10662240010322894"},{"key":"key2022031820153484100_B33","unstructured":"Reilly, W.J. (1929), Methods for the Study of Retail Relationships, Bureau of Business Research, University of Texas Press, Austin, TX."},{"key":"key2022031820153484100_B34","doi-asserted-by":"crossref","unstructured":"Rosen, K.T. and Howard, A.L. (2000), \u201cE\u2010retail: gold rush or fool\u2019s gold?\u201d, California Management Review, Vol. 42 No. 3, pp. 72\u2010100.","DOI":"10.2307\/41166043"},{"key":"key2022031820153484100_B35","doi-asserted-by":"crossref","unstructured":"Schloerb, D.W. (1995), \u201cA quantitative measure of telepresence\u201d, Presence, Vol. 4 No. 1, pp. 64\u201080.","DOI":"10.1162\/pres.1995.4.1.64"},{"key":"key2022031820153484100_B36","doi-asserted-by":"crossref","unstructured":"Settle, R.B., Alreck, P.L. and McCorkle, D.E. (1994), \u201cConsumer perceptions of mail\/phone order shopping media\u201d, Journal of Direct Marketing, Vol. 8 No. 3, pp. 30\u201045.","DOI":"10.1002\/dir.4000080306"},{"key":"key2022031820153484100_B37","unstructured":"Sheth, J.N. (1983), \u201cAn integrative theory of patronage preference and behavior\u201d, in Darden, W.R. and Lusch, R.F. (Eds), Patronage Behavior and Retail Management, North\u2010Holland, New York, NY, pp. 9\u201028."},{"key":"key2022031820153484100_B38","doi-asserted-by":"crossref","unstructured":"Shim, S. and Drake, M.F. (1990), \u201cConsumer intention to utilize electronic shopping\u201d, Journal of Direct Marketing, Vol. 4 No. 3, pp. 22\u201033.","DOI":"10.1002\/dir.4000040305"},{"key":"key2022031820153484100_B39","unstructured":"Short, J., Williams, E. and Christie, B. (1976), The Social Psychology of Telecommunications, Wiley, London."},{"key":"key2022031820153484100_B40","doi-asserted-by":"crossref","unstructured":"Spiller, P. and Lohse, G.L. (1997\u20101998), \u201cA classification of Internet retail stores\u201d, International Journal of Electronic Commerce, Vol. 2 No. 2, pp. 29\u201056.","DOI":"10.1080\/10864415.1997.11518307"},{"key":"key2022031820153484100_B41","doi-asserted-by":"crossref","unstructured":"Steuer, J. (1992), \u201cDefining virtual reality: dimensions of determining telepresence\u201d, Journal of Communications, Vol. 42 No. 4, pp. 73\u201093.","DOI":"10.1111\/j.1460-2466.1992.tb00812.x"},{"key":"key2022031820153484100_B42","doi-asserted-by":"crossref","unstructured":"Trevino, L.K., Lengel, R.H. and Deft, R.L. (1987), \u201cMedia symbolism, media richness, and media choice in organizations: a symbolic interactionist perspective\u201d, Communications Research, Vol. 14 No. 5, pp. 553\u201074.","DOI":"10.1177\/009365087014005006"},{"key":"key2022031820153484100_B43","doi-asserted-by":"crossref","unstructured":"Vijayasarathy, L.R. and Jones, J.M. (2000a), \u201cPrint and Internet catalog shopping: assessing attitudes and intentions\u201d, Journal of Internet Research, Vol. 10 No. 3, pp. 191\u2010202.","DOI":"10.1108\/10662240010331948"},{"key":"key2022031820153484100_B44","doi-asserted-by":"crossref","unstructured":"Vijayasarathy, L.R. and Jones, J.M. (2000b), \u201cIntentions to shop using Internet catalogues: exploring the effects of product types, shopping orientations, and attitudes toward computers\u201d, Electronic Markets, Vol. 10 No. 1, pp. 29\u201038.","DOI":"10.1080\/10196780050033953"},{"key":"key2022031820153484100_B45","unstructured":"Williamson, O.E. (1975), Markets and Hierarchies, Free Press, New York, NY."}],"container-title":["Internet Research"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/10662240210447164","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/10662240210447164\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/10662240210447164\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T23:39:52Z","timestamp":1753400392000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/intr\/article\/12\/5\/411-426\/187203"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2002,12,1]]},"references-count":45,"journal-issue":{"issue":"5","published-print":{"date-parts":[[2002,12,1]]}},"alternative-id":["10.1108\/10662240210447164"],"URL":"https:\/\/doi.org\/10.1108\/10662240210447164","relation":{},"ISSN":["1066-2243"],"issn-type":[{"value":"1066-2243","type":"print"}],"subject":[],"published":{"date-parts":[[2002,12,1]]}}}