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Based on the dimensions measured by each approach the paper classifies the approaches and concludes on the basic factors needed for the development of a complete quality model of e\u2010government services.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>Based on the classification of literature approaches, the paper provides information about the main components of a quality model that may be used for the continuous monitoring and measuring of public e\u2010services' quality. The classification forms the basis for answering questions that must be addressed by the quality model, such as: What to assess?; Who will perform the assessment? and How the assessment will be done?<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p>This model can be used by the management of public organizations in order to measure and monitor the quality of e\u2010services delivered to citizens.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>The results of the work presented in this paper form the basis for the development of a quality model for e\u2010government services.<\/jats:p><\/jats:sec>","DOI":"10.1108\/10662240710828058","type":"journal-article","created":{"date-parts":[[2007,8,18]],"date-time":"2007-08-18T07:01:21Z","timestamp":1187420481000},"page":"378-401","source":"Crossref","is-referenced-by-count":83,"title":["Classification and synthesis of quality approaches in e\u2010government services"],"prefix":"10.1108","volume":"17","author":[{"given":"Christos","family":"Halaris","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Babis","family":"Magoutas","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Xenia","family":"Papadomichelaki","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Gregoris","family":"Mentzas","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2022021119425105000_b1","doi-asserted-by":"crossref","unstructured":"Aladwani, A.M. and Palviab, P.C. 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