{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,20]],"date-time":"2026-05-20T06:15:12Z","timestamp":1779257712656,"version":"3.51.4"},"reference-count":75,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2011,1,28]],"date-time":"2011-01-28T00:00:00Z","timestamp":1296172800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2011,1,28]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>The purpose of this paper is to examine the virtual store layout's perceived ease of use effects on consumer behaviour and the perceived differences of two layout patterns most commonly used in air travel web sites (i.e. grid and freeform layout).<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>Data were collected through a laboratory experiment from a total of 241 students at a business school. Structural equation modeling (SEM) was used to evaluate the research model and test the research<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>Results confirm and extend available knowledge regarding virtual store layout effects on shopper responses. However, findings imply that layout pattern affects perceived pleasure and not ease of use in the investigated sector. Additionally, the study confirms the moderating role of atmospheric responsiveness.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p>Managers should consider and apply the optimal level of ease of use at their web stores' virtual layout to facilitate and yet engage consumers during their online trip.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>In the context of e\u2010tailing, past research examined store layout effects on consumer behaviour mostly through a Technology Acceptance Model (TAM) approach. Elaborating on these research insights, the present research attempt employs an environmental psychology approach measuring the effects of perceived layout on consumer behaviour in the online travel industry through the S\u2010O\u2010R paradigm perspective.<\/jats:p><\/jats:sec>","DOI":"10.1108\/10662241111139336","type":"journal-article","created":{"date-parts":[[2011,7,25]],"date-time":"2011-07-25T11:50:28Z","timestamp":1311594628000},"page":"326-346","source":"Crossref","is-referenced-by-count":83,"title":["Virtual store layout effects on consumer behaviour"],"prefix":"10.1108","volume":"21","author":[{"given":"Emmanouela E.","family":"Manganari","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"George J.","family":"Siomkos","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Irini D.","family":"Rigopoulou","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Adam P.","family":"Vrechopoulos","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2022021919454398800_b1","doi-asserted-by":"crossref","unstructured":"Bagozzi, R.P. and Yi, Y. (1988), \u201cOn the evaluation of structural equation models\u201d, Journal of the Academy of Marketing Science, Vol. 16 No. 1, pp. 74\u201094.","DOI":"10.1007\/BF02723327"},{"key":"key2022021919454398800_b2","doi-asserted-by":"crossref","unstructured":"Baron, R.M. and Kenny, D.A. (1986), \u201cThe moderator\u2010mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations\u201d, Journal of Personality and Social Psychology, Vol. 51 No. 6, pp. 1173\u201082.","DOI":"10.1037\/0022-3514.51.6.1173"},{"key":"key2022021919454398800_b3","doi-asserted-by":"crossref","unstructured":"Breugelmans, E., Campo, K. and Gijsbrechts, E. (2007), \u201cShelf sequence and proximity effects on online grocery choices\u201d, Marketing Letters, Vol. 18 Nos 1\/2, pp. 117\u201033.","DOI":"10.1007\/s11002-006-9002-x"},{"key":"key2022021919454398800_b4","doi-asserted-by":"crossref","unstructured":"Burke, R.R. (2002), \u201cTechnology and the customer interface: what consumers want in the physical and the virtual store\u201d, Journal of the Academy of Marketing Science, Vol. 30 No. 4, pp. 411\u201032.","DOI":"10.1177\/009207002236914"},{"key":"key2022021919454398800_b5","unstructured":"Byrne, B.M. (1998), Structural Equation Modelling with AMOS: Basic Concepts, Application and Programming, Lawrence Erlbaum Associates, Mahwah, NJ."},{"key":"key2022021919454398800_b6","doi-asserted-by":"crossref","unstructured":"Castaneda, A.J., Firas, D.M. and Rodriguez, M.A. (2009), \u201cAntecedents of internet acceptance and use as an information source by tourists\u201d, Online Information Review, Vol. 33 No. 3, pp. 548\u201067.","DOI":"10.1108\/14684520910969952"},{"key":"key2022021919454398800_b7","doi-asserted-by":"crossref","unstructured":"Chang, H.H. and Chen, S.W. (2008), \u201cThe impact of online store environment cues on purchase intention: trust and perceived risk as a mediator\u201d, Online Information Review, Vol. 32 No. 6, pp. 818\u201041.","DOI":"10.1108\/14684520810923953"},{"key":"key2022021919454398800_b8","doi-asserted-by":"crossref","unstructured":"Chattopadhyay, A. and Basu, K. (1990), \u201cHumor in advertising: the moderating role of prior brand evaluation\u201d, Journal of Marketing Research, Vol. 27 No. 4, pp. 466\u201076.","DOI":"10.1177\/002224379002700408"},{"key":"key2022021919454398800_b9","doi-asserted-by":"crossref","unstructured":"Childers, T.L., Carr, C.L., Peck, J. and Carson, S. (2001), \u201cHedonic and utilitarian motivations for online retail shopping behavior\u201d, Journal of Retailing, Vol. 77 No. 4, pp. 511\u201036.","DOI":"10.1016\/S0022-4359(01)00056-2"},{"key":"key2022021919454398800_b10","unstructured":"Chin, W.W. (1998), \u201cIssues and opinion on structural equation modelling\u201d, MIS Quarterly, Vol. 22 No. 1, pp. 7\u201016."},{"key":"key2022021919454398800_b11","doi-asserted-by":"crossref","unstructured":"Cho, H. and Fiorito, S. (2009), \u201cAcceptance of online customization for apparel shopping\u201d, International Journal of Retail & Distribution Management, Vol. 37 No. 5, pp. 389\u2010407.","DOI":"10.1108\/09590550910954892"},{"key":"key2022021919454398800_b12","doi-asserted-by":"crossref","unstructured":"Chu, C\u2010W. and Lu, H\u2010P. (2007), \u201cFactors influencing online music purchase intention in Taiwan: an empirical study based on the value\u2010intention framework\u201d, Internet Research, Vol. 17 No. 2, pp. 139\u201055.","DOI":"10.1108\/10662240710737004"},{"key":"key2022021919454398800_b13","doi-asserted-by":"crossref","unstructured":"Cronbach, L.J. (1951), \u201cCoefficient alpha and the internal structure of tests\u201d, Psychometrika, Vol. 16 No. 3, pp. 297\u2010334.","DOI":"10.1007\/BF02310555"},{"key":"key2022021919454398800_b14","unstructured":"Csikszentmihalyi, M. (1997), Finding Flow: The Psychology of Engagement with Everyday life, Basic Books, New York, NY."},{"key":"key2022021919454398800_b15","doi-asserted-by":"crossref","unstructured":"Davis, F.D. (1989), \u201cPerceived usefulness, perceived ease of use and user acceptance of information technology\u201d, MIS Quarterly, Vol. 13 No. 2, pp. 319\u201039.","DOI":"10.2307\/249008"},{"key":"key2022021919454398800_b16","doi-asserted-by":"crossref","unstructured":"Davis, F.D. (1993), \u201cUser acceptance of information technology: system characteristics, user perceptions and behavioral impacts\u201d, International Journal of Man\u2010Machine Studies, Vol. 38 No. 3, pp. 475\u201087.","DOI":"10.1006\/imms.1993.1022"},{"key":"key2022021919454398800_b17","doi-asserted-by":"crossref","unstructured":"Davis, L., Wang, S. and Lindridge, A. (2008), \u201cCulture influences on emotional responses to online store atmospheric cues\u201d, Journal of Business Research, Vol. 61 No. 8, pp. 806\u201012.","DOI":"10.1016\/j.jbusres.2007.08.005"},{"key":"key2022021919454398800_b19","doi-asserted-by":"crossref","unstructured":"De Wulf, K., Schillewaert, N., Muylle, S. and Rangarajan, D. (2006), \u201cThe role of pleasure in web site success\u201d, Information and Management, Vol. 43 No. 4, pp. 434\u201046.","DOI":"10.1016\/j.im.2005.10.005"},{"key":"key2022021919454398800_b18","doi-asserted-by":"crossref","unstructured":"Delgado\u2010Ballester, E. and Hern\u00e1ndez\u2010Espallardo, M. (2008), \u201cBuilding online brands through brand alliances in internet\u201d, European Journal of Marketing, Vol. 42 Nos 9\/10, pp. 954\u201076.","DOI":"10.1108\/03090560810891091"},{"key":"key2022021919454398800_b20","unstructured":"Dix, A., Finlay, J., Abowd, G. and Beale, R. (1998), Human Computer Interaction, 2nd ed., Prentice\u2010Hall Europe, London."},{"key":"key2022021919454398800_b21","unstructured":"Donovan, R.J. and Rossiter, J.R. (1982), \u201cStore atmosphere: an environmental psychology approach\u201d, Journal of Retailing, Vol. 58 No. 1, pp. 34\u201057."},{"key":"key2022021919454398800_b22","unstructured":"Eroglu, S.A., Machleit, K.A. and Davis, L. (2000), \u201cOnline retail atmospherics: empirical test of a cue typology\u201d, in Evans, J.R. and Berman, B. (Eds), Retailing 2000: Launching the New Millennium. Proceedings of the 6th Triennial National Retailing Conference, Academy of Marketing Science and the American Collegiate Retailing Association, Vol. 2000, pp. 144\u201050."},{"key":"key2022021919454398800_b23","doi-asserted-by":"crossref","unstructured":"Eroglu, S.A., Machleit, K.A. and Davis, L.M. (2001), \u201cAtmospheric qualities of online retailing: a conceptual model and implication\u201d, Journal of Business Research, Vol. 54 No. 2, pp. 177\u201084.","DOI":"10.1016\/S0148-2963(99)00087-9"},{"key":"key2022021919454398800_b24","doi-asserted-by":"crossref","unstructured":"Eroglu, S.A., Machleit, K.A. and Davis, L.M. (2003), \u201cEmpirical testing of a model of online store atmospherics and shopper responses\u201d, Psychology and Marketing, Vol. 20 No. 2, pp. 139\u201050.","DOI":"10.1002\/mar.10064"},{"key":"key2022021919454398800_b25","doi-asserted-by":"crossref","unstructured":"Fiore, A.M. (2002), \u201cEffects of experiential pleasure from a catalogue environment on approach responses toward fashion apparel\u201d, Journal of Fashion Marketing and Management, Vol. 6 No. 2, pp. 122\u201033.","DOI":"10.1108\/13612020210429467"},{"key":"key2022021919454398800_b26","doi-asserted-by":"crossref","unstructured":"Fiore, A., Jin, H. and Kim, J. (2005), \u201cFor fun and profit: hedonic value from image interactivity and responses toward an online store\u201d, Psychology and Marketing, Vol. 22 No. 8, pp. 669\u201094.","DOI":"10.1002\/mar.20079"},{"key":"key2022021919454398800_b27","doi-asserted-by":"crossref","unstructured":"Fiore, S.G. and Kelly, S. (2007), \u201cSurveying the use of sound in online store: practices, possibilities and pitfalls for user experience\u201d, International Journal of Retail & Distribution Management, Vol. 35 No. 7, pp. 600\u201011.","DOI":"10.1108\/09590550710755967"},{"key":"key2022021919454398800_b28","doi-asserted-by":"crossref","unstructured":"Flavi\u00e1n, C., Gurrea, R. and Or\u00fas, C. (2009), \u201cThe effect of product presentation mode on the perceived content and continent quality of web sites\u201d, Online Information Review, Vol. 33 No. 6, pp. 1103\u201028.","DOI":"10.1108\/14684520911011034"},{"key":"key2022021919454398800_b29","doi-asserted-by":"crossref","unstructured":"Fornell, C. and Larcker, D.F. (1981), \u201cEvaluating structural equation models with unobservable variables and measurement error\u201d, Journal of Marketing Research, Vol. 18 No. 1, pp. 33\u201050.","DOI":"10.1177\/002224378101800104"},{"key":"key2022021919454398800_b30","doi-asserted-by":"crossref","unstructured":"Fortin, D.R. and Dholakia, R.R. (2005), \u201cInteractivity and vividness effects on social presence and involvement with a web\u2010based advertisement\u201d, Journal of Business Research, Vol. 58 No. 3, pp. 387\u201096.","DOI":"10.1016\/S0148-2963(03)00106-1"},{"key":"key2022021919454398800_b31","doi-asserted-by":"crossref","unstructured":"Gefen, D., Karahanna, E. and Straub, D.W. (2003), \u201cTrust and TAM in online shopping: an integrated model\u201d, MIS Quarterly, Vol. 27 No. 1, pp. 51\u201090.","DOI":"10.2307\/30036519"},{"key":"key2022021919454398800_b32","unstructured":"Ghosh, A. (1994), Retail Management, The Dryden Press, Philadelphia, PA."},{"key":"key2022021919454398800_b33","doi-asserted-by":"crossref","unstructured":"Gorn, G.J., Chattopadhyay, A., Sengupta, J. and Tripathi, S. (2004), \u201cWaiting for the web: how screen color affects time perception\u201d, Journal of Marketing Research, Vol. 42 No. 2, pp. 215\u201025.","DOI":"10.1509\/jmkr.41.2.215.28668"},{"key":"key2022021919454398800_b34","doi-asserted-by":"crossref","unstructured":"Griffith, D.A. (2005), \u201cAn examination of the influences of store layout in online retailing\u201d, Journal of Business Research, Vol. 58 No. 10, pp. 1391\u20106.","DOI":"10.1016\/j.jbusres.2002.08.001"},{"key":"key2022021919454398800_b35","doi-asserted-by":"crossref","unstructured":"Grossbart, S.L., Hampton, R., Rammohan, B. and Lapidus, R.S. (1990), \u201cEnvironmental dispositions and customer response to store atmospherics\u201d, Journal of Business Research, Vol. 21 No. 3, pp. 225\u201041.","DOI":"10.1016\/0148-2963(90)90030-H"},{"key":"key2022021919454398800_b36","doi-asserted-by":"crossref","unstructured":"Grossbart, S.L., Mittelstaedt, R.A., Curtis, W.W. and Rogers, R.D. (1975), \u201cEnvironmental sensitivity and shopping behaviour\u201d, Journal of Business Research, Vol. 3 No. 4, pp. 281\u201094.","DOI":"10.1016\/0148-2963(75)90010-7"},{"key":"key2022021919454398800_b37","unstructured":"Hair, J.F., Anderson, R.E., Tatham, R.L. and Black, W.C. (1998), Multivariate Data Analysis, Prentice\u2010Hall, Englewood Cliffs, NJ."},{"key":"key2022021919454398800_b38","doi-asserted-by":"crossref","unstructured":"Huang, E. (2008), \u201cUse and gratification in e\u2010consumers\u201d, Internet Research, Vol. 18 No. 4, pp. 405\u201026.","DOI":"10.1108\/10662240810897817"},{"key":"key2022021919454398800_b39","doi-asserted-by":"crossref","unstructured":"Huang, M. (2003), \u201cModeling virtual exploratory and shopping dynamics: an environmental psychology approach\u201d, Information and Management, Vol. 41 No. 1, pp. 39\u201047.","DOI":"10.1016\/S0378-7206(03)00024-7"},{"key":"key2022021919454398800_b40","doi-asserted-by":"crossref","unstructured":"Jang, S. and Namkung, Y. (2009), \u201cPerceived quality, emotions, and behavioral intentions: application of an extended Mehrabian\u2010Russell model to restaurants\u201d, Journal of Business Research, Vol. 62 No. 4, pp. 451\u201060.","DOI":"10.1016\/j.jbusres.2008.01.038"},{"key":"key2022021919454398800_b41","doi-asserted-by":"crossref","unstructured":"Jeong, S.W., Fiore, A.M., Niehm, L.S. and Lorenz, F.O. (2009), \u201cThe role of experiential value in online shopping: the impacts of product presentation on consumer response towards as apparel web site\u201d, Internet Research, Vol. 19 No. 1, pp. 105\u201024.","DOI":"10.1108\/10662240910927858"},{"key":"key2022021919454398800_b42","unstructured":"J\u00f6reskog, K.G. and S\u00f6rbom, D. (1993), Lisrel 8: A Guide to the Program and Applications, SPSS, Inc, Chicago, IL."},{"key":"key2022021919454398800_b43","doi-asserted-by":"crossref","unstructured":"J\u00f6reskog, K.G. and S\u00f6rbom, D. (2003), LISREL 8.5: User's Guide, SPSS Statistical Software, Los Angeles, CA.","DOI":"10.1002\/0471667196.ess1481"},{"key":"key2022021919454398800_b44","doi-asserted-by":"crossref","unstructured":"Kahn, B.E. and Isen, A.M. (1993), \u201cThe influence of positive affect on variety seeking among safe, enjoyable products\u201d, Journal of Consumer Research, Vol. 20 No. 2, pp. 257\u201070.","DOI":"10.1086\/209347"},{"key":"key2022021919454398800_b45","doi-asserted-by":"crossref","unstructured":"Kim, H. and Lennon, S.J. (2010), \u201cE\u2010atmosphere, emotional, cognitive, and behavioural responses\u201d, Journal of Fashion Marketing and Management, Vol. 14 No. 3, pp. 412\u201028.","DOI":"10.1108\/13612021011061861"},{"key":"key2022021919454398800_b46","doi-asserted-by":"crossref","unstructured":"Kim, J\u2010H., Kim, M. and Lennon, S.J. (2009), \u201cEffects of web site atmospherics on consumer responses: music and product presentation\u201d, Direct Marketing: An International Journal, Vol. 3 No. 1, pp. 4\u201019.","DOI":"10.1108\/17505930910945705"},{"key":"key2022021919454398800_b47","doi-asserted-by":"crossref","unstructured":"Koo, D.\u2010M. and Ju, S.\u2010H. (2010), \u201cThe interactional effects of atmospherics and perceptual curiosity on emotions and online shopping intention\u201d, Computers in Human Behavior, Vol. 26 No. 3, pp. 377\u201088.","DOI":"10.1016\/j.chb.2009.11.009"},{"key":"key2022021919454398800_b48","unstructured":"Krasonikolakis, I. and Vrechopoulos, A. (2009), \u201cSetting the research agenda for store atmosphere studies in virtual reality retailing: an interdisciplinary approach\u201d, paper presented at Mediterranean Conference on Information Systems, Athens."},{"key":"key2022021919454398800_b49","unstructured":"Levy, M. and Weitz, B. (2008), Retailing Management, McGraw\u2010Hill, New York, NY."},{"key":"key2022021919454398800_b54","unstructured":"McKechnie, G.E. (1974), Manual for the Environmental Response Inventory, Consulting Psychologists Press, Palo Alto, CA."},{"key":"key2022021919454398800_b55","doi-asserted-by":"crossref","unstructured":"McKnight, D.H., Choudhury, V. and Kacmar, C. (2002), \u201cThe impact of initial consumer trust on intentions to transact with a web site: a trust building model\u201d, Journal of Strategic Information Systems, Vol. 11 Nos 3\/4, pp. 297\u2010323.","DOI":"10.1016\/S0963-8687(02)00020-3"},{"key":"key2022021919454398800_b50","doi-asserted-by":"crossref","unstructured":"Manganari, E.E., Siomkos, G. and Vrechopoulos, A. (2009), \u201cStore atmosphere in web retailing\u201d, European Journal of Marketing, Vol. 43 Nos 9\/10, pp. 1140\u201053.","DOI":"10.1108\/03090560910976401"},{"key":"key2022021919454398800_b51","doi-asserted-by":"crossref","unstructured":"Martin, B.A.S., Sherrard, M.J. and Wentzel, D. (2005), \u201cThe role of sensation seeking and need for cognition on web\u2010site evaluations: a resource matching perspective\u201d, Psychology & Marketing, Vol. 22 No. 2, pp. 109\u201026.","DOI":"10.1002\/mar.20050"},{"key":"key2022021919454398800_b52","doi-asserted-by":"crossref","unstructured":"Mart\u00ednez\u2010L\u00f3pez, F.J., Luna, P. and Mart\u00ednez, F.J. (2005), \u201cOnline shopping, the standard learning hierarchy, and consumers' internet expertise: an American\u2010Spanish comparison\u201d, Internet Research, Vol. 15 No. 3, pp. 312\u201034.","DOI":"10.1108\/10662240510602717"},{"key":"key2022021919454398800_b53","doi-asserted-by":"crossref","unstructured":"Massara, F. and Pelloso, G. (2006), \u201cInvestigating the consumer\u2010environment interaction through image modelling technologies\u201d, International Review of Retail, Distribution & Consumer Research, Vol. 16 No. 5, pp. 519\u201031.","DOI":"10.1080\/09593960600980212"},{"key":"key2022021919454398800_b56","unstructured":"Mehrabian, A. and Russell, J. (1974), An Approach to Environmental Psychology, MIT Press, Cambridge, MA."},{"key":"key2022021919454398800_b57","doi-asserted-by":"crossref","unstructured":"Meli\u00e1n\u2010Alzola, L. and Padr\u00f3n\u2010Robaina, V. (2006), \u201cTangibility as a quality factor in electronic commerce B2C\u201d, Managing Service Quality, Vol. 16 No. 3, pp. 320\u201038.","DOI":"10.1108\/09604520610663525"},{"key":"key2022021919454398800_b58","doi-asserted-by":"crossref","unstructured":"Menon, S. and Kahn, B. (2002), \u201cCross\u2010category effects of induced arousal and pleasure on the internet shopping experience\u201d, Journal of Retailing, Vol. 78 No. 1, pp. 31\u201040.","DOI":"10.1016\/S0022-4359(01)00064-1"},{"key":"key2022021919454398800_b59","doi-asserted-by":"crossref","unstructured":"Montoya\u2010Weiss, M.M., Voss, G.B. and Grewal, D. (2003), \u201cDeterminants of online channel use and overall satisfaction with a relational, multichannel service provider\u201d, Journal of the Academy of Marketing Science, Vol. 31 No. 4, pp. 448\u201058.","DOI":"10.1177\/0092070303254408"},{"key":"key2022021919454398800_b60","doi-asserted-by":"crossref","unstructured":"Morrison, A.M., Taylor, S.J. and Douglas, A. (2004), \u201cWeb site evaluation in tourism and hospitality: the art is not yet stated\u201d, Journal of Travel and Tourism Marketing, Vol. 17 Nos 2\/3, pp. 233\u201051.","DOI":"10.1300\/J073v17n02_18"},{"key":"key2022021919454398800_b61","doi-asserted-by":"crossref","unstructured":"Mummalaneni, V. (2005), \u201cAn empirical investigation of web site characteristics, consumer emotional states and online shopping behaviors\u201d, Journal of Business Research, Vol. 58 No. 4, pp. 526\u201032.","DOI":"10.1016\/S0148-2963(03)00143-7"},{"key":"key2022021919454398800_b62","doi-asserted-by":"crossref","unstructured":"Muylle, S., Moanaert, R. and Despontin, M. (2004), \u201cThe conceptualization and empirical validation of web site user satisfaction\u201d, Information and Management, Vol. 41 No. 5, pp. 543\u201060.","DOI":"10.1016\/S0378-7206(03)00089-2"},{"key":"key2022021919454398800_b63","unstructured":"Nath, C.K. (2009), \u201cBehaviour of customers in retail store environment \u2013 an empirical study\u201d, The XIMB Journal of Management, Vol. 6 No. 2, pp. 63\u201074."},{"key":"key2022021919454398800_b64","unstructured":"Nunnally, J.C. (1978), Psychometric Theory, McGraw\u2010Hill, New York, NY."},{"key":"key2022021919454398800_b65","doi-asserted-by":"crossref","unstructured":"Pearson, J.M., Pearson, A. and Green, D. (2007), \u201cDetermining the importance of key criteria in web usability\u201d, Management Research News, Vol. 30 No. 11, pp. 816\u201028.","DOI":"10.1108\/01409170710832250"},{"key":"key2022021919454398800_b66","unstructured":"Pine, B.J. III and Gilmore, J.H. (1998), \u201cWelcome to the experience economy\u201d, Harvard Business Review, Vol. 76 No. 4, pp. 97\u2010105."},{"key":"key2022021919454398800_b67","unstructured":"Pratt, J.A., Mills, R.J. and Kim, Y. (2004), \u201cThe effects of navigational orientation and user experience on user task efficiency and frustration levels\u201d, Journal of Computer Information Systems, Vol. 44 No. 4, pp. 93\u2010100."},{"key":"key2022021919454398800_b68","doi-asserted-by":"crossref","unstructured":"Roy, M.C., Dewit, O. and Aubert, B.A. (2001), \u201cThe impact of interface usability on trust in web retailers\u201d, Internet Research: Electronic Networking Applications and Policy, Vol. 11 No. 5, pp. 388\u201098.","DOI":"10.1108\/10662240110410165"},{"key":"key2022021919454398800_b69","doi-asserted-by":"crossref","unstructured":"Russell, J.A. and Pratt, G. (1980), \u201cA description of the affective quality attributed to environments\u201d, Journal of Personality and Social Psychology, Vol. 38 No. 2, pp. 311\u201022.","DOI":"10.1037\/0022-3514.38.2.311"},{"key":"key2022021919454398800_b70","doi-asserted-by":"crossref","unstructured":"Srisuwan, P. and Barnes, S.J. (2008), \u201cPredicting online channel use for an online and print magazine: a case study\u201d, Internet Research, Vol. 18 No. 3, pp. 266\u201085.","DOI":"10.1108\/10662240810883317"},{"key":"key2022021919454398800_b71","doi-asserted-by":"crossref","unstructured":"Venkatesh, V. and Davis, F.D. (2000), \u201cA theoretical extension of the technology acceptance model: four longitudinal field studies\u201d, Management Science, Vol. 46 No. 2, pp. 186\u2010204.","DOI":"10.1287\/mnsc.46.2.186.11926"},{"key":"key2022021919454398800_b72","doi-asserted-by":"crossref","unstructured":"Vrechopoulos, A.P., O'Keefe, R.M., Doukidis, G.I. and Siomkos, G.J. (2004), \u201cVirtual store layout: an experiment comparison in the context of grocery retail\u201d, Journal of Retailing, Vol. 80 No. 1, pp. 13\u201022.","DOI":"10.1016\/j.jretai.2004.01.006"},{"key":"key2022021919454398800_b73","doi-asserted-by":"crossref","unstructured":"Wang, Y.J., Hernandez, M. and Minor, M.S. (2010), \u201cWeb aesthetics effects on perceived online service quality and satisfaction in an e\u2010tail environment: the moderating role of purchase task\u201d, Journal of Business Research, Vol. 63 Nos 9\/10, pp. 935\u201042.","DOI":"10.1016\/j.jbusres.2009.01.016"},{"key":"key2022021919454398800_b74","doi-asserted-by":"crossref","unstructured":"Wu, C., Cheng, F. and Yen, D.C. (2008), \u201cThe atmospheric factors of online storefront environment design: an empirical experiment in Taiwan\u201d, Information Management, Vol. 45 No. 7, pp. 493\u20108.","DOI":"10.1016\/j.im.2008.07.004"},{"key":"key2022021919454398800_b75","doi-asserted-by":"crossref","unstructured":"Zviran, M., Glezer, C. and Avni, I. (2006), \u201cUser satisfaction from commercial web sites: the effect of design and use\u201d, Information and Management, Vol. 43 No. 2, pp. 157\u201078.","DOI":"10.1016\/j.im.2005.04.002"}],"container-title":["Internet Research"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/10662241111139336","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/10662241111139336\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/10662241111139336\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T23:40:30Z","timestamp":1753400430000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/intr\/article\/21\/3\/326-346\/174794"}},"subtitle":["Applying an environmental psychology approach in the online travel industry"],"short-title":[],"issued":{"date-parts":[[2011,1,28]]},"references-count":75,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2011,1,28]]}},"alternative-id":["10.1108\/10662241111139336"],"URL":"https:\/\/doi.org\/10.1108\/10662241111139336","relation":{},"ISSN":["1066-2243"],"issn-type":[{"value":"1066-2243","type":"print"}],"subject":[],"published":{"date-parts":[[2011,1,28]]}}}