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One of these assumptions is that of common meaning or shared semantics. Assuming shared semantics in electronic communications can lead to a breakdown in communication, and the very managerial improvements that e\u2010mail is intended to foster can be negated by the resultant lack of understanding. In this paper how shared semantics are created, maintained, and used to enhance e\u2010mail communications is discussed. A framework for determining shared semantics based on organizational and personal user profiles is presented. How shared semantics are used by the HyperMail system to help link OM content to e\u2010mail messages is illustrated.<\/jats:p>","DOI":"10.1108\/10662249810241293","type":"journal-article","created":{"date-parts":[[2002,7,27]],"date-time":"2002-07-27T02:08:10Z","timestamp":1027735690000},"page":"434-441","source":"Crossref","is-referenced-by-count":7,"title":["Shared semantics and the use of organizational memories for e\u2010mail communications"],"prefix":"10.1108","volume":"8","author":[{"given":"David G.","family":"Schwartz","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2022020919520394900_b1","unstructured":"Abecker, A., Bernardi, A., Hinkelman, K., Kuhn, O. and Sintek, M. 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