{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,12,29]],"date-time":"2025-12-29T18:44:47Z","timestamp":1767033887114,"version":"3.41.2"},"reference-count":8,"publisher":"Emerald","issue":"5","license":[{"start":{"date-parts":[[1999,12,1]],"date-time":"1999-12-01T00:00:00Z","timestamp":944006400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[1999,12,1]]},"abstract":"<jats:p>Although benchmarking has touched many areas of an organization, including information systems, very few examples are available on how this powerful methodology can be used to specifically address one of the fastest growing elements within information systems \u2013 the World Wide Web. This paper presents a case study on how benchmarking was used to determine how one organization\u2019s Web site compared to Web sites of related schools and professional organizations. The results of the benchmarking study provided a measure of how our Web site compares to the sites of related organizations, ideas on how we may further enhance our site, and also a way to regularly evaluate our site.<\/jats:p>","DOI":"10.1108\/10662249910297787","type":"journal-article","created":{"date-parts":[[2002,7,27]],"date-time":"2002-07-27T02:08:10Z","timestamp":1027735690000},"page":"383-392","source":"Crossref","is-referenced-by-count":64,"title":["Benchmarking: a tool for Web site evaluation and improvement"],"prefix":"10.1108","volume":"9","author":[{"given":"Kelsey L.","family":"Johnson","sequence":"first","affiliation":[]},{"given":"Mark M.","family":"Misic","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2022020920270305000_B1","unstructured":"Abramson, A. (1998), \u201cMonitoring and evaluating use of the World Wide Web in an academic library: an exploratory study\u201d, Journal of the American Society for Information Science, Vol. 35, pp. 315\u201026."},{"key":"key2022020920270305000_B2","unstructured":"Burch, J. (1999), \u201cStrategically evaluating your Web site\u201d, Healthcare Executive, Vol. 14, pp. 53\u20104."},{"key":"key2022020920270305000_B3","unstructured":"Camp, R.C. (1989), Benchmarking: The Search for Industry Best Practices that Lead to Superior Performance, ASQC Quality Press, Milwaukee, WI."},{"key":"key2022020920270305000_B4","unstructured":"Cox, A. and Thompson, I. (1998), \u201cOn the appropriateness of benchmarking\u201d, Journal of General Management, Vol. 23, pp. 1\u201020."},{"key":"key2022020920270305000_B5","unstructured":"Elmuti, D. (1998), \u201cThe perceived impact of the benchmarking process on organizational effectiveness\u201d, Production & Inventory Management Journal, Vol. 39, pp. 6\u201011."},{"key":"key2022020920270305000_B6","doi-asserted-by":"crossref","unstructured":"Evans, J. and King, V. (1999), \u201cBusiness\u2010to\u2010business marketing and the World Wide Web: planning, managing and assessing Web sites\u201d, Industrial Marketing Management, Vol. 28, pp. 343\u201058.","DOI":"10.1016\/S0019-8501(98)00013-3"},{"key":"key2022020920270305000_B7","unstructured":"Ligos, M. (1998), \u201cGetting real world results in cyberspace: can you measure the effects of a Web site?\u201d, Sales and Marketing Management, Vol. 150, p. 71."},{"key":"key2022020920270305000_B8","unstructured":"Murray, M. (1997), \u201cEvaluating Web impact  \u2013  the death of the highway metaphor\u201d, Direct Marketing, Vol. 59, pp. 36\u20109."}],"container-title":["Internet Research"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/10662249910297787\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/10662249910297787\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T23:41:02Z","timestamp":1753400462000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/intr\/article\/9\/5\/383-392\/178004"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[1999,12,1]]},"references-count":8,"journal-issue":{"issue":"5","published-print":{"date-parts":[[1999,12,1]]}},"alternative-id":["10.1108\/10662249910297787"],"URL":"https:\/\/doi.org\/10.1108\/10662249910297787","relation":{},"ISSN":["1066-2243"],"issn-type":[{"type":"print","value":"1066-2243"}],"subject":[],"published":{"date-parts":[[1999,12,1]]}}}