{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,8,2]],"date-time":"2025-08-02T18:05:41Z","timestamp":1754157941160,"version":"3.41.2"},"reference-count":57,"publisher":"Emerald","issue":"1","license":[{"start":{"date-parts":[[2011,3,23]],"date-time":"2011-03-23T00:00:00Z","timestamp":1300838400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2011,3,23]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>The aim of this study is to evaluate effectiveness of several end\u2010user training methods during the deployment of a new information system in an Israeli financial institution.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>Four training methods, namely, frontal (lectures), simulator (e\u2010learning), mentor (personal guidance), and hybrid (mix of the three aforementioned methods) were all compared in terms of the number of referrals to an online helpdesk following training sessions.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>A pair\u2010wise analysis to pinpoint the source of the differences between the various training methods indicates that all training methods are significantly different except for frontal and simulator and therefore an organization considering these two methods can select them indifferently. A combination of mentor and simulator was found to be significantly inferior to the frontal and simulator hybrid method.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Research limitations\/implications<\/jats:title><jats:p>The main limitation of the study is that evaluation was based on data associated with a specific organization, and thus external validity to other industries or countries is somewhat limited. Among other limitations are cross\u2010organizational differences in terms of: difficulty of calls, individual experience in the IS\/IT area, and prior exposure to similar technologies.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p>Although this research does not recommend a specific training method, our findings suggest that deploying a new software system is a matter that requires early assessment by the organization and that the best results are obtained by employing the hybrid training approach.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>The use of the number of referrals to an online helpdesk is a novel metric for measuring training effectiveness. The study also investigates the decline of the number of referrals over time.<\/jats:p><\/jats:sec>","DOI":"10.1108\/13287261111118331","type":"journal-article","created":{"date-parts":[[2011,3,26]],"date-time":"2011-03-26T08:00:27Z","timestamp":1301126427000},"page":"25-42","source":"Crossref","is-referenced-by-count":6,"title":["A comparative analysis of end\u2010user training methods"],"prefix":"10.1108","volume":"13","author":[{"given":"Neomi","family":"Kaplan\u2010Mor","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Chanan","family":"Glezer","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Moshe","family":"Zviran","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2022012420164390800_b1","unstructured":"Ahituv, N., Neumann, S. and Riley, H.M. 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