{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,6]],"date-time":"2026-01-06T01:55:28Z","timestamp":1767664528114,"version":"3.41.2"},"reference-count":20,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2011,8,16]],"date-time":"2011-08-16T00:00:00Z","timestamp":1313452800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2011,8,16]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>The purpose of this paper is to investigate the implementation process of an open source (OS) enterprise management system in the South African Public Sector. Change management was observed in relation to challenges and opportunities in the alignment of the internal organisational changes to the imperatives of the national free and OS software policy.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>An interpretive case study, using interviews, observation and document review was used.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>Alignment of the organisational environment, change management strategies and technology is required to address many of the \u201ccommon\u201d change management challenges. However, information and communication technology policies are formed and adopted in a highly complex environment and have embedded property and power relations which impact the nature and direction of their implementation. In this case one of the main challenges arose from the alignment of internal organisational change to a national policy which did not seem to have the full support of the agency which was tasked with implementing it.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>Many of the challenges faced by the public sector department are commonly described in change management literature, such as inadequate consideration for the social context in which the change was to take place. What emerges from this paper is a caution that there is not a sole voice within government and in a multi\u2010levelled and multi\u2010sectoral institution there exist many different rationalities. The internal alignment of the divergent voices within government would be a prerequisite for the organisational environment, change management strategies and technology to be aligned.<\/jats:p><\/jats:sec>","DOI":"10.1108\/13287261111164862","type":"journal-article","created":{"date-parts":[[2011,8,20]],"date-time":"2011-08-20T07:04:52Z","timestamp":1313823892000},"page":"286-302","source":"Crossref","is-referenced-by-count":2,"title":["Implementing open source software to conform to national policy"],"prefix":"10.1108","volume":"13","author":[{"given":"Lizette","family":"Weilbach","sequence":"first","affiliation":[]},{"given":"Elaine","family":"Byrne","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2022012420373849100_b1","doi-asserted-by":"crossref","unstructured":"Barrett, M. and Walsham, G. (1995), \u201cManaging IT for business innovation: issues of culture, learning and leadership in a Jamaican Insurance Company\u201d, Journal of Global Information Management, Vol. 3, pp. 25\u201033.","DOI":"10.4018\/jgim.1995070103"},{"key":"key2022012420373849100_b2","unstructured":"Burnes, B. (1996), Managing Change: A Strategic Approach to Organisational Dynamics, Financial Times Pitman, London."},{"key":"key2022012420373849100_b3","unstructured":"Byrne, E. and Jolliffe, B. (2007), \u201cFree and open source software \u2013 development as freedom?\u201d, paper presented at the 9th International Conference on Social Implications of Computers in Developing Countries, S\u00e3o Paulo."},{"key":"key2022012420373849100_b4","unstructured":"Castells, M. (2000a), The Power of Identity: The Information Age: Economy, Society and Culture, Blackwell, Malden, MA."},{"key":"key2022012420373849100_b5","unstructured":"Castells, M. (2000b), The Information Age: Economy, Society and Culture: The Network Society, Blackwell, Oxford."},{"key":"key2022012420373849100_b6","unstructured":"DPSA (2006), \u201cPolicy on free\/open source software use for the South African Government\u201d, available at: http:\/\/doc.gov.za\/index.php?option=com_docman&task=doc_view&gid=49 (accessed 30 October 2008)."},{"key":"key2022012420373849100_b7","unstructured":"DST (2006), \u201cSpeech by the Director\u2010General of the Department of Science and Technology (DST)\u201d, Dr Phil Mjwara, at the Software Freedom Day, DST offices, available at: www.info.gov.za\/speeches\/2006\/06101115151001.htm (accessed 27 February 2009)."},{"key":"key2022012420373849100_b8","unstructured":"Du Plooy, N.F. (1998), \u201cAn analysis of the human environment for the adoption and use of information technology\u201d, Department of Informatics, University of Pretoria, Pretoria."},{"key":"key2022012420373849100_b9","unstructured":"GITOC (2003), \u201cUsing open source software in the South African Government \u2013 a proposed strategy by the GITOC\u201d, available at: www.oss.gov.za\/docs\/OSS_Strategy_v3.pdf (accessed 29 October 2008)."},{"key":"key2022012420373849100_b11","unstructured":"Levin, A., Ackermann, K. and Neville, M. (2005), Go Open Source Task Team Conference Report, available at: http:\/\/radian.co.za\/fossconference\/GOSS_TTC_final1p14.pdf (accessed 14 July 2006)."},{"key":"key2022012420373849100_b10","unstructured":"Levin, A., Ackermann, K., Dingley, R., James, T., Kgapola, M., Miller, J., Modipa, K.I., Neville, M. and Rakoma, K. (2004), \u201cOpen source software and the information society: policy and strategy recommendations to the Presidential National Commission of the Republic of South Africa\u201d, available at: www.pnc.gov.za\/\/images\/stories\/Reports\/OSS_Report.pdf (accessed 7 July 2006)."},{"key":"key2022012420373849100_b12","doi-asserted-by":"crossref","unstructured":"Macredie, R.D., Sandom, C. and Paul, R. (1998), \u201cModelling for change: an information systems perspective on change management models\u201d, in Macredie, R., Paul, R., Anketell, D., Lehaney, B. and Warwick, S. (Eds), Modelling for Added Value, Springer, London.","DOI":"10.1007\/978-1-4471-0601-2"},{"key":"key2022012420373849100_b13","unstructured":"NACI (2002), \u201cOpen software and open standards in South Africa \u2013 a critical issue for addressing the digital divide\u201d, available at: www.naci.org.za\/pdfs\/oss_v_1_0.pdf (accessed 14 July 2006)."},{"key":"key2022012420373849100_b14","unstructured":"Orlikowski, W. and Hofman, D. (1997), \u201cAn improvisational model for change management: the case of groupware technologies\u201d, Sloan Management Review, Vol. 38, pp. 11\u201021."},{"key":"key2022012420373849100_b15","unstructured":"Otter, A. (2002), \u201cGovernment advisory body recommends open source\u201d, available at: www.itweb.co.za\/sections\/computing\/2002\/0209091122.asp?A=ITG&S=ITinGovernment&O=E (accessed 30 October 2008)."},{"key":"key2022012420373849100_b16","unstructured":"Van tonder, C. (2004), Organisational Change. Theory and Practice, Van Schaik, Pretoria."},{"key":"key2022012420373849100_b17","unstructured":"Walsham, G. (1993), Interpreting Information Systems in Organisations, Wiley, London."},{"key":"key2022012420373849100_b18","doi-asserted-by":"crossref","unstructured":"Walsham, G. (1995), \u201cInterpretive case studies in IS research: nature and method\u201d, European Journal of Information Systems, Vol. 4, pp. 74\u201081.","DOI":"10.1057\/ejis.1995.9"},{"key":"key2022012420373849100_b19","doi-asserted-by":"crossref","unstructured":"Weilbach, L. and Byrne, E. (2010), \u201cA human environmentalist approach to diffusion in ICT policies: a case study of the FOSS policy of the South African Government\u201d, Information, Communication & Ethics in Society, Vol. 8, pp. 108\u201023.","DOI":"10.1108\/14779961011024837"},{"key":"key2022012420373849100_b20","unstructured":"Wong, K. (2004), Free\/Open Source Software \u2013 Government Policy, Elsevier, New Delhi."}],"container-title":["Journal of Systems and Information Technology"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/13287261111164862","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/13287261111164862\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/13287261111164862\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,25]],"date-time":"2025-07-25T00:24:22Z","timestamp":1753403062000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/jsit\/article\/13\/3\/286-302\/252081"}},"subtitle":[],"editor":[{"given":"Michael","family":"Kyobe","sequence":"first","affiliation":[]}],"short-title":[],"issued":{"date-parts":[[2011,8,16]]},"references-count":20,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2011,8,16]]}},"alternative-id":["10.1108\/13287261111164862"],"URL":"https:\/\/doi.org\/10.1108\/13287261111164862","relation":{},"ISSN":["1328-7265"],"issn-type":[{"type":"print","value":"1328-7265"}],"subject":[],"published":{"date-parts":[[2011,8,16]]}}}