{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,10]],"date-time":"2025-10-10T18:27:47Z","timestamp":1760120867429,"version":"3.41.2"},"reference-count":19,"publisher":"Emerald","issue":"4","license":[{"start":{"date-parts":[[2000,12,1]],"date-time":"2000-12-01T00:00:00Z","timestamp":975628800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2000,12,1]]},"abstract":"<jats:p>Any organisation, even a newly formed one, will have its own repertoire of practices and routines that reflect the purpose of the organisation and the prior experience of the people in it. This leads to the notion of a \u201ccorporate memory\u201d. This paper presents a systems\u2010engineering style of characterisation comprised eight sub\u2010processes linked by knowledge and\/or data flows that result in day\u2010to\u2010day actions within the organisation. The nature of flows between the sub\u2010processes is examined, considering the types of knowledge involved, and factors that may facilitate or inhibit the flow of knowledge. The model has proven useful in understanding what drives the organisation, and in developing a form of diagnostic tool to study how to better share knowledge within the organisation.<\/jats:p>","DOI":"10.1108\/13673270010379867","type":"journal-article","created":{"date-parts":[[2002,7,27]],"date-time":"2002-07-27T02:08:10Z","timestamp":1027735690000},"page":"311-319","source":"Crossref","is-referenced-by-count":22,"title":["A characterisation of corporate memory as a knowledge system"],"prefix":"10.1108","volume":"4","author":[{"given":"Ronald C.","family":"Beckett","sequence":"first","affiliation":[]}],"member":"140","reference":[{"key":"key2022013120110094400_B1","unstructured":"AI Intelligence (1997a), \u201cProduct knowledge sharing \u2013 building a corporate memory\u201d, AI Watch, AI Intelligence, Oxford, July."},{"key":"key2022013120110094400_B2","unstructured":"AI Intelligence (1997b), \u201cNew Dutch Institute spans business and information technology\u201d, AI Watch, AI Intelligence, Oxford July."},{"key":"key2022013120110094400_B3","unstructured":"AI Intelligence (1998), \u201cKnowledge management reference model effort\u201d, AI Watch, AI Intelligence, Oxford, June, pp. 13\u201018."},{"key":"key2022013120110094400_B4","unstructured":"Allee, V. (1997), \u201cKnowledge management: a life of its own\u201d, HR Monthly, May."},{"key":"key2022013120110094400_B5","unstructured":"Berreby, D. (1996), \u201cFinding the knowledge needle in the data haystack\u201d, Strategy and Business, Booz\u2010Allen and Hamilton, New York, NY, No. 5, pp. 84\u201092."},{"key":"key2022013120110094400_B6","unstructured":"Bushell, S. (1999), \u201cStoring the mind, minding the store\u201d, CIO, July, pp. 74\u201080."},{"key":"key2022013120110094400_B7","unstructured":"Davenport, T.H. (1996), \u201cSome principles of knowledge management\u201d, Strategy and Business, Booz\u2010Allen and Hamilton, New York, NY, No. 2, pp. 34\u201040."},{"key":"key2022013120110094400_B8","unstructured":"Davenport, T.H. (1997), \u201cKnown evils some pitfalls in knowledge management\u201d, CIO, July."},{"key":"key2022013120110094400_B9","doi-asserted-by":"crossref","unstructured":"Demarest, M. (1997), \u201cUnderstanding knowledge management\u201d, Long Range Planning, Vol. 30 No. 3, pp. 374\u201084.","DOI":"10.1016\/S0024-6301(97)90250-8"},{"key":"key2022013120110094400_B10","unstructured":"Dunphy, D., Turner, D. and Crawford, M. (1996), \u201cOrganisational learning as the creation of corporate competencies\u201d, CCC Paper 060, The Centre for Corporate Change, Australian Graduate School of Management, University of New South Wales."},{"key":"key2022013120110094400_B11","doi-asserted-by":"crossref","unstructured":"Huber, C. (1991), \u201cOrganisational learning: the contributing processes and literature\u201d, Organization Science, Vol. 2, pp. 88\u2010115.","DOI":"10.1287\/orsc.2.1.88"},{"key":"key2022013120110094400_B12","unstructured":"Jarvis, P. (1987), Adult Learning in the Social Context, Croon Helm, New York, NY."},{"key":"key2022013120110094400_B13","unstructured":"Lucier, C.E. and Torsilieri, J.D. (1997), \u201cWhy knowledge management programs fail: a CEO\u2019s guide to managed learning\u201d, Strategy and Business, Booz\u2010Allen and Hamilton, New York, NY, No. 9, pp. 14\u201028."},{"key":"key2022013120110094400_B14","doi-asserted-by":"crossref","unstructured":"Malerba, F. (1992), \u201cLearning by firms and incremental change\u201d, Economic Journal, Vol. 102 No. 413, July, pp. 845\u201059.","DOI":"10.2307\/2234581"},{"key":"key2022013120110094400_B15","doi-asserted-by":"crossref","unstructured":"Nonaka, I. and Takeuchi, H. (1995), The Knowledge Creating Company, Oxford University Press, Oxford.","DOI":"10.1093\/oso\/9780195092691.001.0001"},{"key":"key2022013120110094400_B16","doi-asserted-by":"crossref","unstructured":"O\u2019Dell, C. and Grayson, C.J. Jr (1998), If Only We Knew What We Know The Transfer of Internal Knowledge and Best Practice, The Free Press, New York, NY.","DOI":"10.2307\/41165948"},{"key":"key2022013120110094400_B17","unstructured":"Phillips Fox (1998), \u201cLeading the way in knowledge management\u201d, Phillips Fox house magazine briefings, No. 59, December, pp. 1 and 10."},{"key":"key2022013120110094400_B18","doi-asserted-by":"crossref","unstructured":"Szulanski, G. (1996), \u201cExploring internal stickiness: impediments to the transfer of best practice within the firm\u201d, Strategic Management Journal, Vol. 17, winter special issue, pp. 27\u201043.","DOI":"10.1002\/smj.4250171105"},{"key":"key2022013120110094400_B19","unstructured":"Whyte, A. 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