{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,18]],"date-time":"2026-03-18T01:30:56Z","timestamp":1773797456427,"version":"3.50.1"},"reference-count":52,"publisher":"Emerald","issue":"1","license":[{"start":{"date-parts":[[2001,3,1]],"date-time":"2001-03-01T00:00:00Z","timestamp":983404800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2001,3,1]]},"abstract":"<jats:p>Knowledge differs markedly from information and data. At rock bottom, knowledge is socially constructed in discourse communities. Because knowledge is not synonymous with information, IT cannot deliver knowledge management. 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