{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,13]],"date-time":"2026-02-13T08:07:33Z","timestamp":1770970053087,"version":"3.50.1"},"reference-count":6,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2002,8,1]],"date-time":"2002-08-01T00:00:00Z","timestamp":1028160000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2002,8,1]]},"abstract":"<jats:p>In today\u2019s fast changing and non\u2010linear business environment the only way to gain competitive advantage is by managing intellectual capital, which is more commonly known as knowledge management (KM). There are basically three broad objectives of KM: leveraging the organisation\u2019s knowledge; creating new knowledge or promoting innovation; and increasing collaboration and hence enhancing the skill level of employees. The most common KM programme involves development of a knowledge repository, and forming and nurturing of the communities of practice. These two, jointly, address all the three objectives of KM. Many organisations are embracing KM but few of them are able to implement it successfully to see the benefits. Implementation of KM is a strategic process and needs careful target setting and review. Organisations, which use balanced scorecard for strategy deployment, can effectively implement KM in their organisation by developing and deploying a KM index.<\/jats:p>","DOI":"10.1108\/13673270210434340","type":"journal-article","created":{"date-parts":[[2002,10,1]],"date-time":"2002-10-01T14:12:04Z","timestamp":1033481524000},"page":"240-249","source":"Crossref","is-referenced-by-count":112,"title":["Implementing KM \u2013 a balanced score card approach"],"prefix":"10.1108","volume":"6","author":[{"given":"Ravi","family":"Arora","sequence":"first","affiliation":[]}],"member":"140","reference":[{"key":"key2022013120270537900_B1","unstructured":"Leonard\u2010Barton, D. (1995), Wellsprings of Knowledge, Harvard Business School Press, Boston, MA."},{"key":"key2022013120270537900_B2","unstructured":"Kaplan, R.S. and Norton, D.P. (1992), \u201cBalanced scorecard\u2010measures that drive performance\u201d, Harvard Business Review, January\u2010February,  pp. 71\u20109."},{"key":"key2022013120270537900_B3","unstructured":"Wenger, E.C. and Snyder, W.M. (2000), \u201cCommunities of practice: the organisational frontier\u201d, Harvard Business Review, January\u2010February, pp. 139\u201045."},{"key":"key2022013120270537900_B4","unstructured":"Garvin, D.A. (1993), \u201cBuilding a learning organisation\u201d, Harvard Business Review, July\u2010August, pp. 78\u201091."},{"key":"key2022013120270537900_B5","unstructured":"McDermott, R. (1999), \u201cLearning across teams: the role of communities of practice in team organisations\u201d, Knowledge Management Review, May\/June."},{"key":"key2022013120270537900_B6","doi-asserted-by":"crossref","unstructured":"Roos, J., Roos, G., Edvinsson, L. and Dragonetti, N.C. (1997), Intellectual Capital, Navigating in the New Business Landscape, Macmillan, London","DOI":"10.1007\/978-1-349-14494-5"}],"container-title":["Journal of Knowledge Management"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/13673270210434340","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/13673270210434340\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/13673270210434340\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,25]],"date-time":"2025-07-25T00:10:21Z","timestamp":1753402221000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/jkm\/article\/6\/3\/240-249\/272522"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2002,8,1]]},"references-count":6,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2002,8,1]]}},"alternative-id":["10.1108\/13673270210434340"],"URL":"https:\/\/doi.org\/10.1108\/13673270210434340","relation":{},"ISSN":["1367-3270"],"issn-type":[{"value":"1367-3270","type":"print"}],"subject":[],"published":{"date-parts":[[2002,8,1]]}}}