{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,19]],"date-time":"2026-02-19T05:28:32Z","timestamp":1771478912874,"version":"3.50.1"},"reference-count":43,"publisher":"Emerald","issue":"2","license":[{"start":{"date-parts":[[2004,4,1]],"date-time":"2004-04-01T00:00:00Z","timestamp":1080777600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2004,4,1]]},"abstract":"<jats:p>The field of knowledge management (KM) is highly estimated in research and practice but at the same time relatively diffuse and scattered into diverging concepts, perspectives and disciplines. On that background, it was the aim of this delphi study to give more structure to the field of KM and to get an outlook on worthwhile developments for the next ten years. International experts of KM from natural\/technical and social\/business sciences as well as practicians of KM with a similar background were asked some basic questions onto the future of KM in two rounds. According to the experts, the future of knowledge management lies in a better integration into the common business processes, a concentration on the human\u2010organization\u2010interface and a better match of IT\u2010aspects to human factors whereas IT\u2010aspects rank low on this agenda. There are no broadly agreed theoretical approaches though something can be gained from the related organizational learning field; in general much more interdisciplinary and empirical research is needed. There are also almost no broadly agreed practical approaches besides communities of practice.<\/jats:p>","DOI":"10.1108\/13673270410529082","type":"journal-article","created":{"date-parts":[[2004,5,1]],"date-time":"2004-05-01T00:20:20Z","timestamp":1083370820000},"page":"19-35","source":"Crossref","is-referenced-by-count":98,"title":["The future of knowledge management: an international delphi study"],"prefix":"10.1108","volume":"8","author":[{"given":"Wolfgang","family":"Scholl","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Christine","family":"K\u00f6nig","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Bertolt","family":"Meyer","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Peter","family":"Heisig","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2021010620053029900_b1","doi-asserted-by":"crossref","unstructured":"Abecker, A., Hinkelmann, K., Maus, H. and M\u00fcller, H.J. (Eds) (2002), Gesch\u00e4ftsprozessorientiertes Wissensmanagement. Effektive Wissensnutzung bei der Planung und Umsetzung von Gesch\u00e4ftsprozessen, Springer, Berlin.","DOI":"10.1007\/978-3-642-55921-1"},{"key":"key2021010620053029900_b2","doi-asserted-by":"crossref","unstructured":"Bach, V., Vogler, P. and \u00d6sterle, H. (Eds) (1999), Business Knowledge Management. Praxiserfahrungen mit Intranet\u2010basierten L\u00f6sungen, Springer, Berlin.","DOI":"10.1007\/978-3-642-60057-9"},{"key":"key2021010620053029900_b3","unstructured":"Blackler, F. (1995), \u201cKnowledge, knowledge work and organizations: an overview and interpretation\u201d, Organization Studies, Vol. 16, pp. 1021\u201046."},{"key":"key2021010620053029900_b4","unstructured":"Borga, F., Lettieri, E. and Savoldelli, A. (2002), \u201cLa gestione della conoscenza nelle organizzazioni non\u2010profit: risultati da una analisi esplorativa\u201d, in Proccedings of the XIII. Riunione Scientifica della Associazione italiana Ingegneria Gestionale \u201cImpresa e competizione Knowledge\u2010based\u201d, Lecce 7\u20108 November 2002."},{"key":"key2021010620053029900_b5","unstructured":"Brauner, E. (2002), \u201cTransactive knowledge systems in groups and organizations\u201d, unpublished habilitation, Humboldt\u2010University, Berlin."},{"key":"key2021010620053029900_b6","unstructured":"BSI (2001), Publicly available specifications (PAS) 2001: Knowledge Management: A Guide to Good Practice, British Standards Institution, London."},{"key":"key2021010620053029900_b7","unstructured":"Hearn, P. et al. (2002), \u201cCEN\/ISSS Knowledge Management Workshop Business Plan\u201d, version 2.1, 2002\u201006\u201025, Information Society Standardization System, available at: (CEN\/ISSS) www.cenorm.be\/isss\/Workshop\/km\/KM\u2010BP\u2010final.doc."},{"key":"key2021010620053029900_b8","unstructured":"Collins, H. (1993), \u201cThe structure of knowledge\u201d, Social Research, Vol. 60, pp. 95\u2010116."},{"key":"key2021010620053029900_b9","unstructured":"Davenport, T.H. and V\u00f6lpel, S.C. (2001), \u201cThe rise of knowledge towards attention management\u201d, Journal of Knowledge Management, Vol. 5, pp. 212\u201021."},{"key":"key2021010620053029900_b10","unstructured":"Denison, D.R. (1990), Corporate Culture and Organizational Effectiveness, Wiley, New York, NY."},{"key":"key2021010620053029900_b11","unstructured":"Despres, C. and Chauvel, D. (2002), \u201cA review of survey research in knowledge management: 1997\u20102001\u201d, Journal of Knowledge Management, Vol. 6, pp. 207\u201023."},{"key":"key2021010620053029900_b12","unstructured":"Despres, C. and Chauvel, D. (Eds) (2000), \u201cA thematic analysis of the thinking in knowledge management\u201d, Knowledge Horizons. The Present and the Promise of Knowledge Management, Butterworth\u2010Heinemann, Boston, MA, pp. 55\u201086."},{"key":"key2021010620053029900_b13","unstructured":"El Sawy, O.A. and Josefek, R.A. (2003), \u201cBusiness process as nexus of knowledge\u201d, in Holsapple, C.W. (Ed.), Handbook of Knowledge Management, Vol. 1, Springer, Berlin, pp. 425\u201038."},{"key":"key2021010620053029900_b14","unstructured":"Gebert, D., Boerner, S. and Lanwehr, R. (2001), \u201cInnovationsf\u00f6rderliche \u00f6ffnungsprozesse: je mehr, desto besser? Die linearit\u00e4tsannahme auf dem pr\u00fcfstand\u201d, Die Betriebswirtschaft, Vol. 62, pp. 204\u201022."},{"key":"key2021010620053029900_b15","doi-asserted-by":"crossref","unstructured":"Grant, R.M. (2000), \u201cShifts in the world economy: the drivers of knowledge management\u201d, in Despres, C. and Chauvel, D. (Eds), Knowledge Horizons. The Present and the Promise of Knowledge Management, Butterworth\u2010Heinemann, Boston, MA, pp. 27\u201053.","DOI":"10.1016\/B978-0-7506-7247-4.50005-7"},{"key":"key2021010620053029900_b16","unstructured":"Gronau, N. (2003), Sprache zur Modellierung wissensintensiver Gesch\u00e4ftsprozesse, Industrie Management, H. 3, p. 9\u201013"},{"key":"key2021010620053029900_b17","unstructured":"Heisig, P. (2000), \u201cBenchmarking knowledge management und wissensorientierte gestaltung von gesch\u00e4ftsprozessen\u201d, in B\u00fchner, R. (Ed.), Loseblattwerk Organisation, Landsberg\/Lech, p. 38."},{"key":"key2021010620053029900_b18","unstructured":"Heisig, P. (2001), \u201cBusiness process oriented knowledge management\u201d, in Mertins, K., Heisig, P. and Vorbeck, J. (Eds), Knowledge Management. Best Practices in Europe, Springer, Berlin, pp. 13\u201036."},{"key":"key2021010620053029900_b19","unstructured":"Heisig, P. (2002), \u201cFramework on knowledge management\u201d, working paper for the CEN\/ISSS workshop European Guide to Good Practice in Knowledge Management, BrusselsM."},{"key":"key2021010620053029900_b20","unstructured":"Heisig, P. and Vorbeck, J. (2001), \u201cBenchmarking survey results\u201d, in Mertins, K., Heisig, P. and Vorbeck, J. (Eds), Knowledge Management. Best Practices in Europe, Springer, Berlin, pp. 97\u2010123."},{"key":"key2021010620053029900_b21","unstructured":"Krogh, G.v. and Venzin, M. (1995), \u201cAnhaltende wettbewerbsvorteile durch knowledge management\u201d, Die Unternehmung, Vol. 49, pp. 417\u201036."},{"key":"key2021010620053029900_b22","unstructured":"Langen, M. and Ehms, K. (2000), \u201cKMMM\u00ae \u2013 eine methodik zur einsch\u00e4tzung und entwicklung des reifegrades im wissensmanagement\u201d, Proceedings of the \u201cKnow Tech 2000 \u2013 Knowledge Engineering, Management, Consulting & Training\u201d Conference, 5\u20108 September 2000, Leipzig, Germany."},{"key":"key2021010620053029900_b23","unstructured":"Linstone, H.A. and Turoff, M. (Eds) (1975), The Delphi Method. Techniques and Applications, Addison\u2010Wesley, Reading, MA."},{"key":"key2021010620053029900_b24","unstructured":"Lueg, C. (2002), \u201cKnowledge management and information technology: relationship and perspectives\u201d, The European Online Magazine for the IT Professional, Vol. 3 No. 1, pp. 4\u20107, available at: www.upgrade\u2010cepis.org\/issues\/2002\/1\/upgrade\u2010vIII\u20101.html"},{"key":"key2021010620053029900_b25","doi-asserted-by":"crossref","unstructured":"Mertins, K., Heisig, P. and Vorbeck, J. (Eds) (2001), Knowledge Management. Best Practices in Europe, Springer, Berlin.","DOI":"10.1007\/978-3-662-04466-7"},{"key":"key2021010620053029900_b26","unstructured":"Mertins, K., Heisig, P. and Finke, I. (2001), \u201cWissensmanagement\u2010audit: benchmarks f\u00fcr den umgang mit wissen\u201d, in Schwuchow, K. and Gutmann, J. (Eds), Jahrbuch Personalentwicklung und Weiterbildung, Luchterhand Verlag, Neuwied, pp. 157\u201062."},{"key":"key2021010620053029900_b27","doi-asserted-by":"crossref","unstructured":"Moreland, R.L. (1999), \u201cTransactive memory: learning who knows what in work groups and organizations\u201d, in Thompson, L.L., Levine, J.M. and Messick, D.M. (Eds), Shared Cognition in Organizations. The Management of Knowledge, Erlbaum, Mahwah pp. 3\u201031.","DOI":"10.4324\/9781410603227-1"},{"key":"key2021010620053029900_b28","unstructured":"Murry, J.W. and Hammons, J.O. (1995), \u201cDelphi: a versatile methodology for conducting qualitative research\u201d, The Review of Higher Education, Vol. 18 No. 4, pp. 423\u201036."},{"key":"key2021010620053029900_b29","doi-asserted-by":"crossref","unstructured":"Nonaka, I. and Takeuchi, H. (1995), The Knowledge\u2010Creating Company, Oxford University Press, New York, NY.","DOI":"10.1093\/oso\/9780195092691.001.0001"},{"key":"key2021010620053029900_b30","doi-asserted-by":"crossref","unstructured":"Probst, G.J.B., Raub, S. and Romhardt, K. (1997), Wissen Managen, Gabler, Wiesbaden.","DOI":"10.1007\/978-3-322-94483-2"},{"key":"key2021010620053029900_b31","unstructured":"Prusak, L. (2002), \u201cThe death and transfiguration of knowledge management\u201d, presentation given at the First International Conference on the Future of Knowledge Management, 8\u201010 March 2002, Berlin."},{"key":"key2021010620053029900_b32","unstructured":"Reimer, U., Abecker, A., Staab, St. and Stumme, G. (Hrsg.) (2003), WM2003: Professionelles Wissensmanagement \u2013 Erfahrungen und Visionen. Beitr\u00e4ge der 2. Konferenz, 2\u20104 April 2003, Luzern, Gesellschaft f\u00fcr Informatik."},{"key":"key2021010620053029900_b33","unstructured":"Remus, U. (2002): \u201cIntegrierte prozess\u2010 und kommunikationsmodellierung zur verbesserung von wissensintensiven gesch\u00e4ftsprozessen\u201d, in Abecker et al. (Eds), Gesch\u00e4ftsprozessorientiertes Wissensmanagement. Effektive Wissensnutzung bei der Planung und Umsetzung von Gesch\u00e4ftsprozessen, Springer, Berlin, pp. 91\u2010122."},{"key":"key2021010620053029900_b34","unstructured":"Richey, J.S., Mar, B.W. and Horner, R.R. (1985), \u201cThe delphi technique in environmental assessment\u201d, Journal of Environmental Management, Vol. 21, pp. 135\u201059."},{"key":"key2021010620053029900_b35","unstructured":"Sch\u00f6n, St. and Gunther, H. (2002), \u201cKECnetworking: knowledge communities f\u00fcr die halbleiter\u2010fertigung von infineon\u201d, in Bellmann, M., Krcmar, H. and Sommerlatte, T. (Hrsg.), Praxishandbuch Wissensmanagement. Strategien \u2010 Methoden \u2010 Fallbeispiele. D\u00fcsseldorf: Symposium Verlag 2002, pp. 161\u201076."},{"key":"key2021010620053029900_b36","unstructured":"Scholl, W. (1999), \u201cRestrictive control and information pathologies in organizations\u201d, Journal of Social Issues, Vol. 55, pp. 101\u201018."},{"key":"key2021010620053029900_b37","unstructured":"Schrey\u00f6gg, G. (Ed.) (2001), Wissen in Unternehmen: Konzepte, Ma\u00dfnahmen, Methoden, Erich Schmidt, Berlin."},{"key":"key2021010620053029900_b38","doi-asserted-by":"crossref","unstructured":"Snowden, D. (2002), \u201cComplex acts of knowing \u2013 paradox and descriptive self\u2010awareness\u201d, IBM Global Services, July, available at: www\u20101.ibm.com\/services\/files\/complex.pdf.","DOI":"10.1108\/13673270210424639"},{"key":"key2021010620053029900_b39","unstructured":"Spath, D., M\u00fcller, M. and R\u00fcger, M. (2003), \u201cCommunities of practice als keimzelle f\u00fcr wissensmanagement\u201d, Industrie Management, 2003, H. 3, p. 14\u201017."},{"key":"key2021010620053029900_b40","unstructured":"Weber, F., Wunram, M., Kemp, J., Pudlatz, M. and Bredehorst, B. (2002), \u201cTowards common approaches and standards for knowledge management in Europe\u201d, Proceedings of UNICOM Seminar \u201cTowards Common Approaches & Standards in KM\u201d, 27 February 2002, London."},{"key":"key2021010620053029900_b41","unstructured":"Weggeman, M. (1998), Kenntnismanagement. Inrichtig en besturing van kennisintensieve organisaties. Scriptum, Schiedom (German: Wissensmanagement \u2010 Der richtige Umgang mit der wichtigsten Ressource des Unternehmens.) MITP\u2010Verlag, Bonn."},{"key":"key2021010620053029900_b42","unstructured":"Wiig, K.M. (1995), Knowledge Management Methods. Practical Approaches to Managing Knowledge. Vol. 3., Schema Press, Arlington, VA."},{"key":"key2021010620053029900_b43","unstructured":"Wilensky, H. (1967), Organizational Intelligence, Free Press, New York, NY."}],"container-title":["Journal of Knowledge Management"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/13673270410529082","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/13673270410529082\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/13673270410529082\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,25]],"date-time":"2025-07-25T00:10:38Z","timestamp":1753402238000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/jkm\/article\/8\/2\/19-35\/261304"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2004,4,1]]},"references-count":43,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2004,4,1]]}},"alternative-id":["10.1108\/13673270410529082"],"URL":"https:\/\/doi.org\/10.1108\/13673270410529082","relation":{},"ISSN":["1367-3270"],"issn-type":[{"value":"1367-3270","type":"print"}],"subject":[],"published":{"date-parts":[[2004,4,1]]}}}