{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,19]],"date-time":"2026-03-19T01:35:27Z","timestamp":1773884127849,"version":"3.50.1"},"reference-count":70,"publisher":"Emerald","issue":"6","license":[{"start":{"date-parts":[[2004,12,1]],"date-time":"2004-12-01T00:00:00Z","timestamp":1101859200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2004,12,1]]},"abstract":"<jats:p>The purpose of this exploratory case study is to determine how an enterprise can identify and measure a key resource capability (critical knowledge area) to enhance competitive advantage, in the context of the emerging field of knowledge management. On the basis of the literature on resource capabilities and strategic management, the term critical knowledge area has been formulated as a label for a key resource capability.<\/jats:p>","DOI":"10.1108\/13673270410567684","type":"journal-article","created":{"date-parts":[[2004,11,8]],"date-time":"2004-11-08T18:45:40Z","timestamp":1099939540000},"page":"131-150","source":"Crossref","is-referenced-by-count":31,"title":["Identifying key knowledge area in the professional services industry: a case study"],"prefix":"10.1108","volume":"8","author":[{"given":"Gabriel","family":"Cepeda Carri\u00f3n","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Jos\u00e9","family":"Luis Gal\u00e1n Gonz\u00e1lez","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Antonio","family":"Leal","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2021010503274058400_b1","unstructured":"Armstrong, J. (1992), \u201cKnowledge\u2010based systems for users\u201d, Information Systems Management, pp. 28\u201037."},{"key":"key2021010503274058400_b2","unstructured":"Blanton, J.E. et al. (1992), \u201cToward a better understanding of the information technology organization: a comparative case study\u201d, MIS Quarterly, pp. 531\u201050."},{"key":"key2021010503274058400_b3","unstructured":"Bohn, R. (1994), \u201cMeasuring and managing technological knowledge\u201d, Sloan Management Review, Vol. 36 No. 1, pp. 61\u201072."},{"key":"key2021010503274058400_b4","unstructured":"Bonache, J. (1998), \u201cEl estudio de casos como estrategia de construcci\u00f3n te\u00f3rica: caracter\u00edsticas, cr\u00edticas y defensas\u201d, Cuadernos de Econom\u00eda y Direcci\u00f3n de la Empresa, Vol. 1, pp. 123\u201040."},{"key":"key2021010503274058400_b5","unstructured":"Bonora, E. and Revang, O. (1993), \u201cA framework for analysing the storage and protection of knowledge in organizations: strategic implications and structural arrangements\u201d, in Implementing Strategic Processes: Change, Learning and Cooperation, Blackwell, Cambridge, pp. 190\u2010212."},{"key":"key2021010503274058400_b6","doi-asserted-by":"crossref","unstructured":"Brown, S.L. and Eisenhardt, K.M. (1998), Competing on the Edge: Strategy as Structured Chaos, Harvard Business School Press, MA.","DOI":"10.1016\/S0024-6301(98)00092-2"},{"key":"key2021010503274058400_b7","unstructured":"Coyne, K.P. (1986), \u201cSustainable competitive advantage \u2013 what it is and what it isn\u2019t\u201d, Business Horizons, pp. 54\u201061."},{"key":"key2021010503274058400_b8","unstructured":"Davenport, T. and Klahr, P. (1998), \u201cManaging customer support knowledge\u201d, California Management Review, Vol. 40 No. 3 pp. 195\u2010208."},{"key":"key2021010503274058400_b9","unstructured":"Davenport, T. and Prusak, L. (1998), Working Knowledge: How Organizations Manage Ehat They Know, Harvard Business School Press, Boston, MA."},{"key":"key2021010503274058400_b10","unstructured":"Davenport, T., DeLong, D. and Beers, M. (1998), \u201cSuccessful knowledge management processes\u201d, Sloan Management Review, Vol. 39 No. 2 pp. 43\u201057."},{"key":"key2021010503274058400_b11","unstructured":"Davenport, T., Jarvenpaa, S. and Beers, M. (1996), \u201cImproving knowledge work processes\u201d, Sloan Management Review, Vol. 37 No. 4 pp. 53\u201065."},{"key":"key2021010503274058400_b12","unstructured":"Davis, S. and Botkin, J. (1994), \u201cThe coming of knowledge\u2010based business\u201d, Harvard Business Review, September\u2010October, pp. 165\u201070."},{"key":"key2021010503274058400_b13","unstructured":"Drucker, P.F. (1994), Post\u2010Capitalist Society, Harper Business, New York, NY."},{"key":"key2021010503274058400_b14","unstructured":"Edvinsson, L. and Malone, M.S. (1997), Intellectual Capital: Realizing Your Company\u2019s True Value by Finding its Hidden Roots, Harper Collins, New York, NY."},{"key":"key2021010503274058400_b15","unstructured":"Glazer, R. (1991), \u201cMarketing in information intensive environment: strategic importance of knowledge as an asset\u201d, Journal of Marketing, Vol. 55 No. 1 pp. 1\u201019."},{"key":"key2021010503274058400_b16","unstructured":"Gopal, C. and Gagnon, J. (1995), \u201cKnowledge, information, learning and the IS manager\u201d, Computerworld Leadership Series, Vol. 1 No. 5 pp. 1\u20107."},{"key":"key2021010503274058400_b17","unstructured":"Hall, R. (1992), \u201cStrategic analysis and intangible resources\u201d, Strategic Management Journal, Vol. 13, pp. 135\u201044."},{"key":"key2021010503274058400_b18","unstructured":"Hall, R. (1993), \u201cA framework linking intangible resources and capabilities to sustainable competitive advantage\u201d, Strategic Management Journal, Vol. 14, pp. 607\u201018."},{"key":"key2021010503274058400_b19","unstructured":"Hamel, G. and Prahalad, C.K. (1994), Competing for the Future, Harvard Business School Press, Boston, MA."},{"key":"key2021010503274058400_b20","unstructured":"Hamel, G. (1996), \u201cKey note speech\u201d, Strategic Management Society Conference, Phoenix Arizona. University of Arizona Tech."},{"key":"key2021010503274058400_b21","unstructured":"Hedberg, S. (1993), \u201cNew knowledge tools\u201d, Byte, pp. 106\u201011."},{"key":"key2021010503274058400_b22","unstructured":"Hedlund, G. (1994), \u201cA model of knowledge management and the n\u2010form corporation\u201d, Strategic Management Journal, Vol. 15, Special issue, pp. 73\u201090."},{"key":"key2021010503274058400_b23","unstructured":"Herschel, R.T. and Nemati, H.R. (2000), \u201cChief knowledge officer: critical success factors for knowledge management\u201d, Information Strategy, Vol. 16 No. 4 pp. 37\u201045."},{"key":"key2021010503274058400_b24","unstructured":"Kamoche, K. (1986), \u201cStrategic human resource management within a resource\u2010capability view of the firm\u201d, Journal of Management Studies, Vol. 33, pp. 213\u201033."},{"key":"key2021010503274058400_b25","unstructured":"Katz, D. and Festinger, L. (1953), Research Methods in the Behavioral Sciences, Holt, Rinehart & Winston, New York, NY."},{"key":"key2021010503274058400_b26","unstructured":"Kerlinger, F.N. (1986), Foundations of Behavioral Research, 3rd ed., Harcourt Brace, Orlando, FL."},{"key":"key2021010503274058400_b27","unstructured":"Klein, D. and Prusak, L. (1994), \u201cCharacterizing intellectual capital\u201d, CBI working paper, , Ernst & Young LLP, Boston, MA."},{"key":"key2021010503274058400_b28","unstructured":"Leonard\u2010Barton, D. (1992), \u201cCore capabilities and core rigidities: a paradox in managing new product development\u201d, Strategic Management Journal, Vol. 13, Special issue, pp. 111\u201026."},{"key":"key2021010503274058400_b29","unstructured":"Leonard\u2010Barton, D. (1992), \u201cThe factory as a learning laboratory\u201d, Sloan Management Review, Fall, pp. 23\u201038."},{"key":"key2021010503274058400_b30","unstructured":"Leonard\u2010Barton, D. (1995), Wellsprings of Knowledge: Building and Sustaining the Source of Innovation, Harvard Business School Press, Boston, MA."},{"key":"key2021010503274058400_b31","unstructured":"Long, R.J., Convey, J.J. and Chwalek, A.R. (1985), Completing Dissertations in the Behavioral Sciences and Education: A Systematic Guide for Graduate Students, Jossey\u2010Bass, San Francisco, CA."},{"key":"key2021010503274058400_b32","unstructured":"Mahoney, J.T. (1995), \u201cThe management of resources and the resource of management\u201d, Journal of Business Research, Vol. 33, pp. 91\u2010101."},{"key":"key2021010503274058400_b33","unstructured":"Mann, M., Rudman, R.L., Jenkes, T.A. and McNurlin, B.C. (1991), \u201cLeveraging knowledge in the electric utility industry\u201d, MIS Quarterly, September, pp. 403\u201021."},{"key":"key2021010503274058400_b34","unstructured":"Marshall, C. (1987), Report to the Vanderbilt Policy Education Committee, Vanderbilt University, Nashville, TN."},{"key":"key2021010503274058400_b35","unstructured":"Mashall, C. (1985), \u201cAppropriate criteria of trustworthiness and goodness for qualitative research on education organizations\u201d, Quality on Quantity, Vol. 19, pp. 353\u201073."},{"key":"key2021010503274058400_b36","unstructured":"Merriam, S.B. (1988), Case Study Research in Education: A Qualitative Approach, Jossey\u2010Bass, San Francisco, CA."},{"key":"key2021010503274058400_b37","unstructured":"Miles, M.B. and Huberman, A.M. (1994), Qualitative Data Analysis, 2nd ed., Sage, Thousand Oaks, CA."},{"key":"key2021010503274058400_b38","unstructured":"Muzumdar, M. (1998), \u201cOrganizational knowledge management frameworks and a case study\u201d, UMI dissertation, Kent State University."},{"key":"key2021010503274058400_b39","unstructured":"Nonaka, I. (1991), \u201cThe knowledge creating company\u201d, Harvard Business Review, November\u2010December, pp. 96\u2010104."},{"key":"key2021010503274058400_b40","doi-asserted-by":"crossref","unstructured":"Nonaka, I. and Takeuchi, H. (1995), The Knowledge Creating Company: How Japanese Companies Create the Dynamics of Innovation, Oxford University Press, New York, NY.","DOI":"10.1016\/0024-6301(96)81509-3"},{"key":"key2021010503274058400_b41","unstructured":"Olson, M. (1981), \u201cUser involvement and decentralization of the development function: a comparison of two case studies\u201d, Systems, Objetives, Solutions, Vol. 1 No. 2, pp. 59\u201069."},{"key":"key2021010503274058400_b42","unstructured":"Orlikowski, W.J., Markus, M.L. and Lee, A.S. (1991), \u201cA workshop on two techniques for qualitative data analysis: analytic induction and hermeneutics\u201d, Proceedings of the 12th International Conference on Information Systems, pp. 390\u201091."},{"key":"key2021010503274058400_b43","unstructured":"Penrose, E.T. (1959), The Theory of the Growth of the Firm, Blackwell, Oxford."},{"key":"key2021010503274058400_b44","unstructured":"Peters, T. (1992), Liberation Management: Necessary Disorganization for the Nanosecond Nineties, Ballantine Books, New York, NY."},{"key":"key2021010503274058400_b45","unstructured":"Porter, M. (1980), Competitive strategy, Free Press, New York, NY."},{"key":"key2021010503274058400_b46","doi-asserted-by":"crossref","unstructured":"Quinn, J.B. (1992), Intelligent Enterprise: A Knowledge and Service Based Paradigm for Industry, Maxwell Macmillian, New York, NY.","DOI":"10.5465\/ame.1992.4274474"},{"key":"key2021010503274058400_b47","unstructured":"Quinn, J.B., Anderson P. and Finkelstein, S. (1996), \u201cManaging professional intellect: making the most of the best\u201d, Harvard Business Review, March\u2010April, pp. 71\u201080."},{"key":"key2021010503274058400_b48","unstructured":"Robey, D. (1981), \u201cComputer information systems and organization structure\u201d, Communications of the ACM, Vol. 24 No. 10 pp. 679\u201087."},{"key":"key2021010503274058400_b49","unstructured":"Robey, D. (1983), \u201cInformation systems and organizational change\u201d, Systems, Objectives, Solutions, Vol. 3, No. 3 pp. 145\u201054."},{"key":"key2021010503274058400_b50","unstructured":"Robson, C. (1993), Real World Research, Blackwell, Oxford."},{"key":"key2021010503274058400_b51","unstructured":"Rockart, J.F., Earl, M.J. and Roos, J.W. (1996), \u201cEight imperatives for the New IT organization\u201d, Sloan Management Review, Fall."},{"key":"key2021010503274058400_b52","unstructured":"Roos, G. and Roos, J. (1997), \u201cMeasuring your company\u2019s intellectual performance\u201d, Long Range Planning, Vol. 30, pp. 413\u201026."},{"key":"key2021010503274058400_b53","unstructured":"Sadler, P. (1988), Managerial Leadership in the Post\u2010Industrial Society, Gower, Aldershot."},{"key":"key2021010503274058400_b54","unstructured":"Snow, C.C. and Thomas, J.B. (1994), \u201cField research methods in strategic management: contributions to theory building and testing\u201d, Journal of Management Studies, Vol. 31 No. 4 pp. 457\u201080."},{"key":"key2021010503274058400_b55","unstructured":"Sproull, N.L. (1995), Handbook of Research Methods: A Guide for Practitioners and Students in the Social Sciences, 2nd ed., Scarecrow Press, Mentuchen, NJ."},{"key":"key2021010503274058400_b56","unstructured":"Stake, R.E. (1981), Case Study Methodology: An Epistemological Advocacy, Minnesota Research and Evaluation Center, Minneapolis, MN."},{"key":"key2021010503274058400_b57","unstructured":"Starbuck, W.H. (1990), \u201cKnowledge\u2010intensive firms: learning to survive in strange environments\u201d, in Lindamark, L. (Ed.), Kunskap som kritisk resurs, en artikel sampling om Kunskapsforetag, Umea University, Handelshigskolan I Umea, pp. 10\u201020."},{"key":"key2021010503274058400_b58","unstructured":"Stewart, T.A. (1994), \u201cYour company\u2019s most valuable asset: intellectual capital\u201d, Fortune, October, No. 3, pp. 68\u201074."},{"key":"key2021010503274058400_b59","unstructured":"Stewart, T.A. (1997), Intellectual Capital, Bantam Doubleday Dell, New York, NY."},{"key":"key2021010503274058400_b60","unstructured":"Strapko, W. (1990), \u201cKnowledge management: a fit with expert tools\u201d, Software, pp. 63\u20106."},{"key":"key2021010503274058400_b61","unstructured":"Sullivan, P.H. (1998), Profiting from Intellectual Capital: Extracting Value from Innovation, John Wiley, New York, NY."},{"key":"key2021010503274058400_b62","unstructured":"Sveiby, K.E. (1990), \u201cKunnskapsforetaget och arsredovisninguen\u201d, in Lindmark, L. (Ed.), Kunskap som kritish resurs, en artikel samling om Kunskapsforetag, Umea University, Handelshigskolan I Umea, pp. 210\u201039."},{"key":"key2021010503274058400_b63","unstructured":"Sveiby, K.E. (1997), The New Organizational Wealth: Managing and Measuring Knowledge\u2010Based Assets, Berrett\u2010Koehler, San Francisco, CA."},{"key":"key2021010503274058400_b64","unstructured":"Sveiby, K.E. and Risling, A. (1987), Kunnskapsbedriften\u2010arhundrets storste lederut fordring?, Liber Forlag, Oslo."},{"key":"key2021010503274058400_b65","unstructured":"Thompsen, J.A. (1999), \u201cA case study of identifying and measuring critical knowledge areas as key resources\u2010capabilities of an enterprise\u201d, UMI dissertation, Walden University."},{"key":"key2021010503274058400_b66","doi-asserted-by":"crossref","unstructured":"Thompsen, J., Ibarra, R. and Center, J. (1997), \u201cExtending critical knowledge areas: learn, innovate, propagate\u201d, in Kocaoglu, D.F. and Anderson, T.R. (Eds), Innovation in Technology Management: The Key to Global Leadership, Portland International Press, p. 737.","DOI":"10.1109\/PICMET.1997.653608"},{"key":"key2021010503274058400_b67","unstructured":"Toffler, A. (1990), Powershift: Knowledge, Wealth and Violence at the Edge of the 21st Century, Bantam Books, New York, NY."},{"key":"key2021010503274058400_b68","unstructured":"Venkatraman, N. (1994), \u201cIT\u2010enabled business transformation: from business process redesign to business scope redefinition\u201d, Sloan Management Review, Winter."},{"key":"key2021010503274058400_b69","unstructured":"Winslow, C.D. and Bramer, W.L. (1994), Future Work: Putting Knowledge to Work in the Knowledge Economy\u201d, The Free Press, New York, NY."},{"key":"key2021010503274058400_b70","unstructured":"Yin, R.K. (1994), Case Study Research: Design and Methods, 2nd ed., Sage, Thousand Oaks, CA."}],"container-title":["Journal of Knowledge Management"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/13673270410567684","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/13673270410567684\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/13673270410567684\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,25]],"date-time":"2025-07-25T00:10:47Z","timestamp":1753402247000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/jkm\/article\/8\/6\/131-150\/267676"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2004,12,1]]},"references-count":70,"journal-issue":{"issue":"6","published-print":{"date-parts":[[2004,12,1]]}},"alternative-id":["10.1108\/13673270410567684"],"URL":"https:\/\/doi.org\/10.1108\/13673270410567684","relation":{},"ISSN":["1367-3270"],"issn-type":[{"value":"1367-3270","type":"print"}],"subject":[],"published":{"date-parts":[[2004,12,1]]}}}