{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,8,2]],"date-time":"2025-08-02T18:00:59Z","timestamp":1754157659094,"version":"3.41.2"},"reference-count":13,"publisher":"Emerald","issue":"2","license":[{"start":{"date-parts":[[2007,4,10]],"date-time":"2007-04-10T00:00:00Z","timestamp":1176163200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2007,4,10]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p><jats:italic>The purpose of the article is to identify and define an internal communications plan that may assist in the successful deployment of a knowledge management system.<\/jats:italic><\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p><jats:italic>This article focuses on communications strategies that may be adopted by organizations deploying knowledge management systems where resistance to the implementation of such systems may exist. Such resistance may be a result of issues such as trust, organizational culture and misunderstandings as to the nature of knowledge management and knowledge management systems. An internal communications plan is proposed with a focus on knowledge management systems which details target audiences, timing strategies and suggests possible media solutions including traditional collaterals and conversational support technologies to facilitate improved deployments of such systems.<\/jats:italic><\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p><jats:italic>The article proposes a framework of communications methodologies, timings and target audiences to be considered during the deployment, pilot and pre\u2010pilot phases of a KM system implementation. It concludes by discussing the opportunities to use conversational technologies in deploying KM systems to knowledge workers.<\/jats:italic><\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p><jats:italic>The deployment issues raised in this article are expected to be of value to KM system developers, project managers, systems analysts, business executives and academic researchers.<\/jats:italic><\/jats:p><\/jats:sec>","DOI":"10.1108\/13673270710738951","type":"journal-article","created":{"date-parts":[[2007,3,30]],"date-time":"2007-03-30T04:55:36Z","timestamp":1175230536000},"page":"102-108","source":"Crossref","is-referenced-by-count":7,"title":["Creating and executing an internal communications plan for knowledge management systems deployments"],"prefix":"10.1108","volume":"11","author":[{"given":"Kevin J.","family":"O'Sullivan","sequence":"first","affiliation":[]}],"member":"140","reference":[{"key":"key2022012920175477700_b1","doi-asserted-by":"crossref","unstructured":"Alavi, M. and Leider, D. 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