{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,15]],"date-time":"2026-05-15T23:20:58Z","timestamp":1778887258700,"version":"3.51.4"},"reference-count":27,"publisher":"Emerald","issue":"4","license":[{"start":{"date-parts":[[2007,7,24]],"date-time":"2007-07-24T00:00:00Z","timestamp":1185235200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2007,7,24]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p><jats:italic>The purpose of this article is to explore the potential of visualization for corporate knowledge management.<\/jats:italic><\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p><jats:italic>The employed methodology consists of a taxonomy of visualization formats that are embedded in a conceptual framework to guide the application of visualization in knowledge management according to the type of knowledge that is visualized, the knowledge management objective, the target group, and the application situation. This conceptual framework is illustrated through real\u2010life examples.<\/jats:italic><\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p><jats:italic>The findings show that there is much room for knowledge management applications based on visualization beyond the mere referencing of experts or documents through knowledge maps.<\/jats:italic><\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Research limitations\/implications<\/jats:title><jats:p><jats:italic>The research implications thus consist of experimenting actively with new forms of visual knowledge representation and evaluating their benefits or potential drawbacks rigorously.<\/jats:italic><\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p><jats:italic>The authors encourage managers to look beyond simple diagrammatic representations of knowledge and explore alternative visual languages, such as visual metaphors or graphic narratives.<\/jats:italic><\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p><jats:italic>This paper consists of two elements: first, the systematic, descriptive and prescriptive approach towards visualization in knowledge management, and second the innovative examples of how to harness the power of visualization in knowledge management.<\/jats:italic><\/jats:p><\/jats:sec>","DOI":"10.1108\/13673270710762756","type":"journal-article","created":{"date-parts":[[2007,7,21]],"date-time":"2007-07-21T07:02:23Z","timestamp":1185001343000},"page":"112-122","source":"Crossref","is-referenced-by-count":161,"title":["Visual representations in knowledge management: framework and cases"],"prefix":"10.1108","volume":"11","author":[{"given":"Martin J.","family":"Eppler","sequence":"first","affiliation":[]},{"given":"Remo A.","family":"Burkhard","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2022012719553666700_b1","unstructured":"\u00c2hlberg, M. (2004), \u201cVarieties of concept mapping. Concept maps: theory, methodology, technology\u201d, Proceedings of the 1st International Conference on Concept Mapping, Universidad P\u00fablica de Navarra, Pamplona, Spain."},{"key":"key2022012719553666700_b2","doi-asserted-by":"crossref","unstructured":"Alavi, M. and Leidner, D. (2001), \u201cKnowledge management and knowledge management systems: conceptual foundations and research issues\u201d, MIS Quarterly, Vol. 25 No. 1, pp. 107\u201036.","DOI":"10.2307\/3250961"},{"key":"key2022012719553666700_b3","doi-asserted-by":"crossref","unstructured":"B\u00f6rner, K. and Chen, C. (2002), \u201cVisual interfaces to digital libraries: motivation, utilization, and socio\u2010technical challenges\u201d, Lecture Notes in Computer Science, 2539, Springer Verlag, New York, NY, pp. 1\u201012.","DOI":"10.1007\/3-540-36222-3_1"},{"key":"key2022012719553666700_b4","unstructured":"Burkhard, R. and Meier, M. (2005), \u201cTube map visualization: evaluation of a novel knowledge visualization application for the transfer of knowledge in long\u2010term projects\u201d, Journal of Universal Computer Science, Vol. 11 No. 4, pp. 473\u201094."},{"key":"key2022012719553666700_b5","unstructured":"Burkhard, R., Meier, M., Rodgers, P., Smis, M. and Stott, J. (2005), \u201cKnowledge visualization: a comparative study between project tube maps and Gantt charts\u201d, I\u2010Know '05, Graz, Austria, pp. 388\u201095."},{"key":"key2022012719553666700_b7","doi-asserted-by":"crossref","unstructured":"Ca\u00f1as, A.J., Carff, R., Hill, G., Carvalho, M., Arguedas, M., Eskridge, T.C., Lott, J. and Carvajal, R. (2005), \u201cConcept maps: integrating knowledge and information visualization\u201d, in Tergan, S.\u2010O. and Keller, T. (Eds), Knowledge and Information Visualization, Springer\u2010Verlag, Berlin, pp. 205\u201019.","DOI":"10.1007\/11510154_11"},{"key":"key2022012719553666700_b8","doi-asserted-by":"crossref","unstructured":"Chen, C. (1998), \u201cBridging the gap: the use of pathfinder networks in visual navigation\u201d, Journal of Visual Languages and Computing, Vol. 9 No. 3, pp. 267\u201086.","DOI":"10.1006\/jvlc.1998.0083"},{"key":"key2022012719553666700_b9","unstructured":"Chen, C. (2000), \u201cDomain visualization for digital libraries\u201d, International Conference on Information Visualisation (IV2000), London, 19\u201021 July, pp. 261\u20107."},{"key":"key2022012719553666700_b10","doi-asserted-by":"crossref","unstructured":"Chen, C. (2003), Mapping Scientific Frontiers: The Quest for Knowledge Visualization, Springer, London.","DOI":"10.1007\/978-1-4471-0051-5"},{"key":"key2022012719553666700_b11","unstructured":"El Sawy, O.A., Eriksson, I., Carlsson, S. and Raven, A. (1997), \u201cUnderstanding the nature of shared knowledge creation spaces around business processes: an international investigation\u201d, Carnegie Bosch Institute Conference on Knowledge in International Corporations, Rome, Italy."},{"key":"key2022012719553666700_b12","doi-asserted-by":"crossref","unstructured":"Eppler, M.J. (2002), \u201cMaking knowledge visible through knowledge maps: concepts, elements, cases\u201d, in Holsapple, C.W. (Ed.), Handbook on Knowledge Management, Vol. 1, Springer, Berlin, pp. 189\u2010206.","DOI":"10.1007\/978-3-540-24746-3_10"},{"key":"key2022012719553666700_b14","doi-asserted-by":"crossref","unstructured":"Fox, E.A., North, C., Wang, J., Abhishek, A., Anil, B. and Supriya, A. (2002), \u201cEnhancing the ENVISION interface for digital libraries\u201d, 2nd ACM\/IEEE\u2010CS Joint Conference on Digital libraries, ACM Press, Portland, OR, 14\u201018 June, pp. 275\u20106.","DOI":"10.1145\/544220.544366"},{"key":"key2022012719553666700_b13","doi-asserted-by":"crossref","unstructured":"Fox, E.A., Hix, D., Nowell, L.T., Brueni, D.J., Wake, W.C., Heath, L.S. and Rao, D. (1993), \u201cUsers, user interfaces, and objects: envision, a digital library\u201d, Journal of the American Society for Information Science, Vol. 44 No. 8, pp. 480\u201091.","DOI":"10.1002\/(SICI)1097-4571(199309)44:8<480::AID-ASI7>3.0.CO;2-B"},{"key":"key2022012719553666700_b15","unstructured":"Horn, R.E. (1998), Visual Language: Global Communication for the 21st Century, MacroVU Press, Bainbridge Island, WA."},{"key":"key2022012719553666700_b16","unstructured":"Loebbert, M. (2003), Storymanagement, Klett\u2010Cotta, Stuttgart."},{"key":"key2022012719553666700_b17","unstructured":"Lynch, K. (1960), The Image of the City, MIT Press, Cambridge, MA."},{"key":"key2022012719553666700_b18","doi-asserted-by":"crossref","unstructured":"Nowell, L.T., France, R.K., Hix, D., Heath, L.S. and Fox, E.A. (1996), \u201cVisualizing search results: some alternatives to query\u2010document similarity\u201d, 19th Annual international ACM SIGIR Conference on Research and Development in Information Retrieval (SIGIR96), Zurich, Switzerland, 18\u201022 August, pp. 67\u201075.","DOI":"10.1145\/243199.243214"},{"key":"key2022012719553666700_b19","unstructured":"Polanyi, M. (1958), Personal Knowledge: Towards a Post\u2010critical Philosophy, Routledge, London."},{"key":"key2022012719553666700_b20","unstructured":"Sparrow, J. (1998), Knowledge in Organizations: Access to Thinking at Work, Sage Publications, Thousand Oaks, CA."},{"key":"key2022012719553666700_b21","unstructured":"Stott, J.M., Rodgers, P., Burkhard, R., Meier, M. and Smis, M.T.J. (2005), \u201cAutomatic layout of project plans using a metro map metaphor\u201d, paper presented at 9th International Conference on Information Visualization (IV05), London."},{"key":"key2022012719553666700_b22","doi-asserted-by":"crossref","unstructured":"Tergan, S.\u2010O. (2005), \u201cDigital concept maps for managing knowledge and information\u201d, in Tergan, S.\u2010O. and Keller, T. (Eds), Knowledge and Information Visualization, Springer\u2010Verlag, Berlin, pp. 185\u2010204.","DOI":"10.1007\/11510154_10"},{"key":"key2022012719553666700_b23","unstructured":"Toulmin, S.E. (1958), The Uses of Argument, Cambridge University Press, Cambridge."},{"key":"key2022012719553666700_b24","unstructured":"Vail, E.F. (1999), \u201cMapping organizational knowledge: bridging the business\u2010IT communication gap\u201d, Knowledge Management Review, No. 8, pp. 10\u201015."},{"key":"key2022012719553666700_b25","unstructured":"Vance, D.A. and Eynon, J. (1998), \u201cOn the requirements of knowledge transfer using information systems: a schema whereby such transfer is enhanced\u201d, 4th AIS Americas Conference on Information Systems, Baltimore, MD, pp. 632\u20104."},{"key":"key2022012719553666700_b26","doi-asserted-by":"crossref","unstructured":"Vande Moere, A., Mieusset, K.H. and Gross, M. (2004), \u201cVisualizing abstract information using motion properties of data\u2010driven particles\u201d, paper presented at Conference on Visualization and Data Analysis 2004, IS&T\/SPIE Symposium on Electronic Imaging 2004, San Jose, CA.","DOI":"10.1117\/12.539238"},{"key":"key2022012719553666700_b27","doi-asserted-by":"crossref","unstructured":"Weiss\u2010Lijn, M., McDonnell, J.T. and James, L. (2001), \u201cVisualising document content with metadata to facilitate goal\u2010directed search\u201d, 5th International Conference on Information Visualization (IV01), London, 25\u201027 July, pp. 71\u20106.","DOI":"10.1109\/IV.2001.942041"},{"key":"key2022012719553666700_b28","doi-asserted-by":"crossref","unstructured":"Worren, N.A., Moore, K. and Elliott, R. (2002), \u201cWhen theories become tools: toward a framework for pragmatic validity\u201d, Human Relations, Vol. 55 No. 10, pp. 1227\u201050.","DOI":"10.1177\/a028082"}],"container-title":["Journal of Knowledge Management"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/13673270710762756","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/13673270710762756\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/13673270710762756\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,25]],"date-time":"2025-07-25T00:11:18Z","timestamp":1753402278000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/jkm\/article\/11\/4\/112-122\/257235"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2007,7,24]]},"references-count":27,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2007,7,24]]}},"alternative-id":["10.1108\/13673270710762756"],"URL":"https:\/\/doi.org\/10.1108\/13673270710762756","relation":{},"ISSN":["1367-3270"],"issn-type":[{"value":"1367-3270","type":"print"}],"subject":[],"published":{"date-parts":[[2007,7,24]]}}}