{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,8,2]],"date-time":"2025-08-02T18:01:32Z","timestamp":1754157692040,"version":"3.41.2"},"reference-count":23,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2008,5,30]],"date-time":"2008-05-30T00:00:00Z","timestamp":1212105600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2008,5,30]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p><jats:italic>The purpose of this paper is to provide practitioners of management a sense of how a major grocery retail business may flourish on the internet, but by employing a more brick\u2010and\u2010mortar approach, through the extensive use of a knowledge\u2010management system, namely KnowAsis\u2122.<\/jats:italic><\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p><jats:italic>The paper is a review of the applied literature on practices and actual examples of companies' practices through personal interviews and basic empirical analysis of managers located in Pittsburgh, PA.<\/jats:italic><\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p><jats:italic>Giant Eagle's new knowledge\u2010based system utilizes interactive capabilities and attempts to standardize valuable knowledge in a properly stored format in order to made available to those employees that ot would benefit the most. Among other benefits of its knowledge\u2010management system, data mining and support for the front\u2010end personnel could be especially enumerated. It is recommended that the company should pay closer attention to the scalability of the system and the technologies involved, since it would be the key of successful future development. The primary feature is that the posted content is essentially owned and managed by the particular business area and reviewed on a periodic basis; thus the shared information through the various departments and knowledge shared is not permanent.<\/jats:italic><\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p><jats:italic>By investing heavily in its knowledge\u2010management portal, Giant Eagle, a major grocery retailer in the US marketplace, is looking at improved financial competitiveness, efficiency of operation, and increased market share. The management at GE is hoping that by leveraging its digital\u2010sharing system to promote the sharing of important ideas, best business practices, and lessons learned; the entire organization will become transformed by a new culture of knowledge sharing.<\/jats:italic><\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p><jats:italic>The paper highlights the retail grocery industry is under immense pressure by external and internal stakeholders to remain competitive in a high volume transactional environment by sharing best business practices, policies, and procedures. Today, many of the most dramatic and potentially powerful uses of Internet\u2010based technology involve networks that connect the people in a company, allowing them to share, manage and create data readily accessible by everyone in the company.<\/jats:italic><\/jats:p><\/jats:sec>","DOI":"10.1108\/13673270810875903","type":"journal-article","created":{"date-parts":[[2008,5,24]],"date-time":"2008-05-24T07:11:08Z","timestamp":1211613068000},"page":"114-126","source":"Crossref","is-referenced-by-count":17,"title":["Modernizing retail grocery business via knowledge management\u2010based systems"],"prefix":"10.1108","volume":"12","author":[{"given":"Alan D.","family":"Smith","sequence":"first","affiliation":[]}],"member":"140","reference":[{"key":"key2022030919512269500_b1","unstructured":"Awad, E.M. (2004), Electronic Commerce, From Vision to Fulfillment, 2nd ed., Pearson, Prentice\u2010Hall, Englewood Cliffs, NJ."},{"key":"key2022030919512269500_b2","doi-asserted-by":"crossref","unstructured":"Baker, S. and Baker, K. (1999), \u201cThe best little warehouse in business\u201d, The Journal of Business Strategy, Vol. 20 2, March\/April, pp. 32\u20107.","DOI":"10.1108\/eb039993"},{"key":"key2022030919512269500_b3","unstructured":"Bensaou, M. and Earl, M. (1998), \u201cThe right mind\u2010set for managing information technology\u201d, Harvard Business Review, Vol. 76 5, September\/October, pp. 119\u201028."},{"key":"key2022030919512269500_b4","doi-asserted-by":"crossref","unstructured":"Finch, B.J. (1999), \u201cInternet discussions as a source for consumer product involvement and quality information: an exploratory study\u201d, Journal of Operations Management, No. 17, pp. 535\u201056.","DOI":"10.1016\/S0272-6963(99)00005-4"},{"key":"key2022030919512269500_b5","doi-asserted-by":"crossref","unstructured":"Michalisin, M.D., Smith, R.F. and Kline, D.M. (1997), \u201cIn search of strategic assets\u201d, The International Journal of Organizational Analysis, Vol. 5 No. 4, pp. 360\u201087.","DOI":"10.1108\/eb028874"},{"key":"key2022030919512269500_b6","doi-asserted-by":"crossref","unstructured":"Michalisin, M.D., Kline, D.M. and Smith, R.F. (2000), \u201cIntangible strategic assets and firm performance: a multi\u2010industry study of the resource\u2010based view\u201d, Journal of Business Strategy, Vol. 17 No. 2, pp. 91\u2010117.","DOI":"10.54155\/jbs.17.2.91-117"},{"key":"key2022030919512269500_b7","doi-asserted-by":"crossref","unstructured":"Porter, M.E. (1991), \u201cTowards a dynamic theory of strategy\u201d, Strategic Management Journal, Vol. 12, pp. 95\u2010117.","DOI":"10.1002\/smj.4250121008"},{"key":"key2022030919512269500_b8","unstructured":"Porter, M.E. (1996), \u201cWhat is strategy?\u201d, Harvard Business Review, Vol. 74 6, November\/December, pp. 61\u201078."},{"key":"key2022030919512269500_b9","unstructured":"Porter, M.E. (1998), \u201cClusters and the new economics of competition\u201d, Harvard Business Review, Vol. 76 No. 6, pp. 77\u201090."},{"key":"key2022030919512269500_b10","unstructured":"Porter, M.E. (2001), \u201cStrategy and the internet\u201d, Harvard Business Review, Vol. 79 No. 3, pp. 62\u201078."},{"key":"key2022030919512269500_b11","doi-asserted-by":"crossref","unstructured":"Smith, A.D. (2003a), \u201cResidential internet\u2010based marketing service applications: rediscovering broadband potentials\u201d, Services Marketing Quarterly, Vol. 24 No. 3, pp. 63\u201082.","DOI":"10.1300\/J396v24n03_05"},{"key":"key2022030919512269500_b12","doi-asserted-by":"crossref","unstructured":"Smith, A.D. (2003b), \u201cExploring potential strategic impacts of XML\u2010related technologies\u201d, Services Marketing Quarterly, Vol. 11 Nos 2\/3, pp. 92\u2010100.","DOI":"10.1108\/09685220310468673"},{"key":"key2022030919512269500_b13","doi-asserted-by":"crossref","unstructured":"Smith, A.D. (2004a), \u201cInformation exchanges associated with internet travel marketplaces\u201d, Online Information Review, Vol. 28 No. 4, pp. 292\u2010300.","DOI":"10.1108\/14684520410553787"},{"key":"key2022030919512269500_b14","doi-asserted-by":"crossref","unstructured":"Smith, A.D. (2004b), \u201cE\u2010traveling via information technology: an inspection of possible trends\u201d, Services Marketing Quarterly, Vol. 25 No. 4, pp. 71\u201094.","DOI":"10.1300\/J396v25n04_05"},{"key":"key2022030919512269500_b15","doi-asserted-by":"crossref","unstructured":"Smith, A.D. (2005), \u201cExploring the inherent benefits of RFID and automated self\u2010serve checkouts in a B2C environment\u201d, International Journal of Business Information Systems, Vol. 1 Nos 1\/2, pp. 149\u201083.","DOI":"10.1504\/IJBIS.2005.007405"},{"key":"key2022030919512269500_b16","doi-asserted-by":"crossref","unstructured":"Smith, A.D. (2006a), \u201cTechnology advancements for service marketing and quality improvement: multi\u2010firm case study\u201d, Services Marketing Quarterly, Vol. 27 No. 4, pp. 99\u2010113.","DOI":"10.1300\/J396v27n04_06"},{"key":"key2022030919512269500_b17","doi-asserted-by":"crossref","unstructured":"Smith, A.D. 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