{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,31]],"date-time":"2025-10-31T07:12:59Z","timestamp":1761894779959,"version":"3.41.2"},"reference-count":58,"publisher":"Emerald","issue":"6","license":[{"start":{"date-parts":[[2008,10,24]],"date-time":"2008-10-24T00:00:00Z","timestamp":1224806400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2008,10,24]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p><jats:italic>Web services promise a step change in business\u2010to\u2010business application models and practices. But how do we measure web services' performance? Because web services are so new, and implementations so few, the purpose of this paper is to take internet performance as a proxy for web services performance.<\/jats:italic><\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p><jats:italic>The authors surveyed 106 e\u2010business SMEs to identify key drivers for internet performance, and then predicted web services performance.<\/jats:italic><\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p><jats:italic>Surprisingly, it was found that while business resources and IT resources positively impact internet performance, dynamic capabilities do not. Also, there appear to be significant firm size effects.<\/jats:italic><\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p><jats:italic>The implications of these findings for the strategic management of web services are discussed, and in particular, managers' need to balance resources and capabilities in volatile business environments.<\/jats:italic><\/jats:p><\/jats:sec>","DOI":"10.1108\/13673270810913676","type":"journal-article","created":{"date-parts":[[2008,10,11]],"date-time":"2008-10-11T07:09:48Z","timestamp":1223708988000},"page":"137-155","source":"Crossref","is-referenced-by-count":8,"title":["Predicting web services performance from internet performance: an empirical study of resources and capabilities in e\u2010business SMEs"],"prefix":"10.1108","volume":"12","author":[{"given":"Brian R.","family":"Webb","sequence":"first","affiliation":[]},{"given":"Frank","family":"Schlemmer","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2022031819544338600_b1","doi-asserted-by":"crossref","unstructured":"Anderson, D., Howell\u2010Barber, H., Hill, J., Nasir, J., Lawler, J. and Zheng, L. 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