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Stepwise regression and correlation analyses were used to test causal relationships within the KM Balanced Scorecard.<\/jats:italic><\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p><jats:italic>The most important predictors for financial performance (fee income) are the value perception of KM, quality of counsel and legal opinions, ease of use of know\u2010how systems, quality of service from the KM team, usage of news and current affairs, personal know\u2010how exchange with peers, lawyer commitment and KM staffing.<\/jats:italic><\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Research limitations<\/jats:title><jats:p><jats:italic>This research was limited to one law firm and used the existing KM Balanced Scorecard for analysis. The results may therefore have limited generalisability to other organisations.<\/jats:italic><\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p><jats:italic>The results have been used within the case study organisation to improve KM services and to improve the ability to measure the impact and return on investment for KM activities.<\/jats:italic><\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p><jats:italic>This research provides empirical evidence for the positive impact of KM on fee income within a law firm.<\/jats:italic><\/jats:p><\/jats:sec>","DOI":"10.1108\/13673270910931161","type":"journal-article","created":{"date-parts":[[2009,2,14]],"date-time":"2009-02-14T07:48:04Z","timestamp":1234597684000},"page":"56-68","source":"Crossref","is-referenced-by-count":6,"title":["Knowledge pays: evidence from a law firm"],"prefix":"10.1108","volume":"13","author":[{"given":"Ingo","family":"Forstenlechner","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Fiona","family":"Lettice","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Mike","family":"Bourne","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2022020520380985300_b1","doi-asserted-by":"crossref","unstructured":"Alvesson, M. 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