{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,7]],"date-time":"2026-04-07T00:37:57Z","timestamp":1775522277547,"version":"3.50.1"},"reference-count":28,"publisher":"Emerald","issue":"2","license":[{"start":{"date-parts":[[2011,4,5]],"date-time":"2011-04-05T00:00:00Z","timestamp":1301961600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2011,4,5]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p><jats:italic>Knowledge management (KM) needs a systematic approach to develop capabilities which accelerate the evolution of knowledge into a key organizational resource. This paper aims to address this issue.<\/jats:italic><\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p><jats:italic>This paper reports the empirical findings of a case study offering insights into the infrastructure and process capabilities required to provide knowledge support for organizational routines and activities.<\/jats:italic><\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p><jats:italic>It also presents a four\u2010stage framework that helps to make sense of the development of capabilities during the implementation of KM initiatives.<\/jats:italic><\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p><jats:italic>The research moves KM capability development from being a mere concept to being a clearly articulated set of stages, which underpin organizational growth.<\/jats:italic><\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p><jats:italic>As above, the research moves KM capability development from being a mere concept to being a clearly articulated set of stages, which underpin organizational growth.<\/jats:italic><\/jats:p><\/jats:sec>","DOI":"10.1108\/13673271111119718","type":"journal-article","created":{"date-parts":[[2011,3,26]],"date-time":"2011-03-26T08:10:37Z","timestamp":1301127037000},"page":"313-328","source":"Crossref","is-referenced-by-count":83,"title":["Developing knowledge management capabilities: a structured approach"],"prefix":"10.1108","volume":"15","author":[{"given":"Birinder","family":"Singh Sandhawalia","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Darren","family":"Dalcher","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2022020620501810900_b1","doi-asserted-by":"crossref","unstructured":"Alavi, M. and Leidner, D.E. (2001), \u201cKnowledge management and knowledge management systems: conceptual foundations and research issues\u201d, MIS Quarterly, Vol. 25 No. 1, pp. 107\u201036.","DOI":"10.2307\/3250961"},{"key":"key2022020620501810900_b2","doi-asserted-by":"crossref","unstructured":"Allee, V. (1997), \u201c12 principles of knowledge management\u201d, Training and Development, Vol. 51 No. 11, pp. 71\u20104.","DOI":"10.1016\/B978-0-7506-9842-9.50009-X"},{"key":"key2022020620501810900_b3","doi-asserted-by":"crossref","unstructured":"Baskerville, R. and Pries\u2010Heje, J. (1999), \u201cKnowledge capability and maturity in software management\u201d, The DATA BASE for Advances in Information Systems, Vol. 30 No. 2.","DOI":"10.1145\/383371.383374"},{"key":"key2022020620501810900_b4","doi-asserted-by":"crossref","unstructured":"Benner, M.J. and Tushman, M.L. (2003), \u201cExploitation, exploration, and process management: the productivity dilemma revisited\u201d, Academy of Management Review, Vol. 28 No. 2, pp. 238\u201056.","DOI":"10.5465\/amr.2003.9416096"},{"key":"key2022020620501810900_b5","unstructured":"D'Aveni, R.A. (1994), Hypercompetition \u2013 Managing the Dynamics of Strategic Marketing, The Free Press, New York, NY."},{"key":"key2022020620501810900_b28","doi-asserted-by":"crossref","unstructured":"Eskerod, R.K. and Skriver, H.J. (2007), \u201cOrganisational culture restraining in\u2010house knowledge transfer between project managers \u2013 a case study\u201d, Project Management Journal, Vol. 38 No. 1, pp. 110\u201022.","DOI":"10.1177\/875697280703800111"},{"key":"key2022020620501810900_b6","doi-asserted-by":"crossref","unstructured":"Gold, A.H., Malhotra, A. and Segars, A.H. (2001), \u201cKnowledge management: an organizational capabilities perspective\u201d, Journal of Management Information Systems, Vol. 18 No. 1, pp. 185\u2010214.","DOI":"10.1080\/07421222.2001.11045669"},{"key":"key2022020620501810900_b7","doi-asserted-by":"crossref","unstructured":"Grant, R. (1996), \u201cToward a knowledge\u2010based theory of the firm\u201d, Strategic Management Journal, Vol. 17, Winter, special issue, pp. 109\u201022.","DOI":"10.1002\/smj.4250171110"},{"key":"key2022020620501810900_b8","unstructured":"Hayashi, A.M. (2004), \u201cBuilding better teams\u201d, MIT Sloan Management Review, Vol. 45 No. 2, p. 5."},{"key":"key2022020620501810900_b9","doi-asserted-by":"crossref","unstructured":"Henderson, R. and Cockburn, I. (1994), \u201cMeasuring competence? Exploring firm effects in pharmaceutical research\u201d, Strategic Management Journal, Vol. 15 No. 8, pp. 63\u201084.","DOI":"10.1002\/smj.4250150906"},{"key":"key2022020620501810900_b10","unstructured":"Ivers, J. (1998), \u201cBringing out brilliance: enabling knowledge creation in the notes\/domino environment\u201d, Enterprise Solutions, Vol. 10, November\/December, pp. 24\u20107."},{"key":"key2022020620501810900_b11","unstructured":"Khalifa, M. and Liu, V. (2003), \u201cDeterminants of successful knowledge management programs\u201d, Electronic Journal on Knowledge Management, Vol. 1 No. 2, pp. 103\u201012."},{"key":"key2022020620501810900_b12","unstructured":"Kulkarni, U. and St Louis, R. (2003), \u201cOrganizational self\u2010assessment and knowledge management maturity\u201d, Proceedings of Americas Conference on Information Systems."},{"key":"key2022020620501810900_b13","doi-asserted-by":"crossref","unstructured":"Leonard\u2010Barton, D. (1992), \u201cCore capabilities and core rigidities\u201d, Strategic Management Journal, Vol. 13, Summer, pp. 111\u201026.","DOI":"10.1002\/smj.4250131009"},{"key":"key2022020620501810900_b14","unstructured":"Leonard\u2010Barton, D. (1995), Wellsprings of Knowledge: Building and Sustaining the Source of Innovation, Harvard Business School Press, Boston, MA."},{"key":"key2022020620501810900_b15","unstructured":"Lynd, R.S. and Lynd, H.M. (1957), Middletown: A Study of Modern American Culture, Harcourt Brace, New York, NY."},{"key":"key2022020620501810900_b16","unstructured":"Miles, M.B. and Huberman, A.M. (1994), Qualitative Data Analysis: An Expanded Sourcebook, Sage Publications, London."},{"key":"key2022020620501810900_b17","unstructured":"Nelkin, D. (1973), Methadone Maintenance: A Technological Fix, George Braziller, New York, NY."},{"key":"key2022020620501810900_b18","doi-asserted-by":"crossref","unstructured":"Nielsen, A.P. (2006), \u201cUnderstanding dynamic capabilities through knowledge management\u201d, Journal of Knowledge Management, Vol. 10 No. 4, pp. 59\u201071.","DOI":"10.1108\/13673270610679363"},{"key":"key2022020620501810900_b19","doi-asserted-by":"crossref","unstructured":"O'Dell, C. and Grayson, C. (1998), \u201cIf only we knew what we know: identification and transfer of internal best practices\u201d, California Management Review, Vol. 40 No. 3, pp. 154\u201074.","DOI":"10.2307\/41165948"},{"key":"key2022020620501810900_b20","doi-asserted-by":"crossref","unstructured":"Skyrme, D. and Amidon, D. (1998), \u201cNew measures of success\u201d, Journal of Business Strategy, Vol. 19 No. 1, pp. 20\u20104.","DOI":"10.1108\/eb039905"},{"key":"key2022020620501810900_b21","doi-asserted-by":"crossref","unstructured":"Spender, J. (1996), \u201cMaking knowledge the basis of a dynamic theory of the firm\u201d, Strategic Management Journal, Vol. 17, Winter, special issue, pp. 45\u201062.","DOI":"10.1002\/smj.4250171106"},{"key":"key2022020620501810900_b23","doi-asserted-by":"crossref","unstructured":"Teece, D. (1998), \u201cCapturing value from knowledge assets: the new economy, markets for know\u2010how and intangible assets\u201d, California Management Review, Vol. 40 No. 3, pp. 55\u201079.","DOI":"10.2307\/41165943"},{"key":"key2022020620501810900_b22","doi-asserted-by":"crossref","unstructured":"Teece, D., Pisano, G. and Shuen, A. (1997), \u201cDynamic capabilities and strategic management\u201d, Strategic Management Journal, Vol. 18 No. 7, pp. 509\u201033.","DOI":"10.1002\/(SICI)1097-0266(199708)18:7<509::AID-SMJ882>3.0.CO;2-Z"},{"key":"key2022020620501810900_b24","doi-asserted-by":"crossref","unstructured":"Wheeler, B.C. (2002), \u201cNEBIC: a dynamic capabilities theory for assessing net\u2010enablement\u201d, Information Systems Research, Vol. 13 No. 2, pp. 125\u201046.","DOI":"10.1287\/isre.13.2.125.89"},{"key":"key2022020620501810900_b25","unstructured":"Yin, R.K. (2003), Case Study Research: Design and Methods, Sage Publications, Beverly Hills, CA."},{"key":"key2022020620501810900_b27","unstructured":"Yin, R.K. (2004), The Case Study Anthology, Sage Publications, Beverly Hills, CA."},{"key":"key2022020620501810900_b26","doi-asserted-by":"crossref","unstructured":"Zahara, S.A., Nielsen, A.P. and Bogner, W.C. (1999), \u201cCorporate entrepreneurship, knowledge, and competence development\u201d, Entrepreneurship Theory and Practice, Vol. 23 No. 3, pp. 169\u201089.","DOI":"10.1177\/104225879902300310"}],"container-title":["Journal of Knowledge Management"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/13673271111119718","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/13673271111119718\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/13673271111119718\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,25]],"date-time":"2025-07-25T00:11:52Z","timestamp":1753402312000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/jkm\/article\/15\/2\/313-328\/258712"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2011,4,5]]},"references-count":28,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2011,4,5]]}},"alternative-id":["10.1108\/13673271111119718"],"URL":"https:\/\/doi.org\/10.1108\/13673271111119718","relation":{},"ISSN":["1367-3270"],"issn-type":[{"value":"1367-3270","type":"print"}],"subject":[],"published":{"date-parts":[[2011,4,5]]}}}