{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,14]],"date-time":"2026-05-14T16:55:49Z","timestamp":1778777749637,"version":"3.51.4"},"reference-count":83,"publisher":"Emerald","issue":"4","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2012,7,13]]},"abstract":"<jats:sec>\n                    <jats:title>Purpose<\/jats:title>\n                    <jats:p>While nowadays an extensive literature promoting knowledge management (KM) exists, there is a worrying shortage of empirical studies demonstrating an actual connection between KM activities and organizational outcomes. To bridge this gap, this paper aims to examine the link between KM practices, firm competitiveness and economic performance.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Design\/methodology\/approach<\/jats:title>\n                    <jats:p>This paper proposes a framework of KM practices consisting of human resource management (HRM) and information communication technology (ICT). These both are hypothesized to impact competitiveness and economic performance of the firm. Hypotheses are then tested with structural equation modeling by using a survey dataset of 234 companies.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Findings<\/jats:title>\n                    <jats:p>The results show that HRM and ICT practices for managing knowledge are quite strongly correlated and have a statistically significant influence on both financial performance and competitiveness of the firm. The findings also indicate that ICT practices improve financial performance only when they are coupled with HRM practices.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Research limitations\/implications<\/jats:title>\n                    <jats:p>The data are limited to companies from Finland, Russia and China.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Practical implications<\/jats:title>\n                    <jats:p>The paper contributes to managerial practice by pointing out the importance of utilizing a combination of both social and technical means for KM and illustrating that they do matter for the company bottom line.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Originality\/value<\/jats:title>\n                    <jats:p>This paper contributes to the literature on knowledge-based organizing by empirically analyzing the performance impact of various areas of KM. It thereby tests the proposition put forth in many previous theoretical and case-based studies that KM promotes high organizational performance. It also addresses the interaction of social and technical KM practices in producing organizational outcomes.<\/jats:p>\n                  <\/jats:sec>","DOI":"10.1108\/13673271211246185","type":"journal-article","created":{"date-parts":[[2012,7,7]],"date-time":"2012-07-07T07:08:18Z","timestamp":1341644898000},"page":"617-636","source":"Crossref","is-referenced-by-count":363,"title":["Does knowledge management really matter? Linking knowledge management practices, competitiveness and economic performance"],"prefix":"10.1108","volume":"16","author":[{"given":"Tatiana","family":"Andreeva","sequence":"additional","affiliation":[]},{"given":"Aino","family":"Kianto","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"issue":"2","key":"2026042008275267200_b1","doi-asserted-by":"crossref","first-page":"142","DOI":"10.1108\/13673270310477342","article-title":"Knowledge management systems and developing sustainable competitive advantage","volume":"7","author":"Adams","year":"2003","journal-title":"Journal of Knowledge Management"},{"issue":"1","key":"2026042008275267200_b2","doi-asserted-by":"crossref","first-page":"107","DOI":"10.2307\/3250961","article-title":"Review: knowledge management and knowledge management systems: conceptual foundations and research issues","volume":"25","author":"Alavi","year":"2001","journal-title":"MIS Quarterly"},{"issue":"3","key":"2026042008275267200_b3","doi-asserted-by":"crossref","first-page":"411","DOI":"10.1037\/0033-2909.103.3.411","article-title":"Structural equation modeling in practice: a review and recommended two-step approach","volume":"103","author":"Anderson","year":"1988","journal-title":"Psychological Bulletin"},{"issue":"6","key":"2026042008275267200_b4","doi-asserted-by":"crossref","first-page":"1016","DOI":"10.1108\/13673271111179343","article-title":"Knowledge processes, knowledge-intensity and innovation: a moderated mediation analysis","volume":"15","author":"Andreeva","year":"2011","journal-title":"Journal of Knowledge Management"},{"issue":"1","key":"2026042008275267200_b5","doi-asserted-by":"crossref","first-page":"74","DOI":"10.1007\/BF02723327","article-title":"On the evaluation of structural equation models","volume":"16","author":"Bagozzi","year":"1988","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"1","key":"2026042008275267200_b6","doi-asserted-by":"crossref","first-page":"99","DOI":"10.1177\/014920639101700108","article-title":"Firm resources and sustained competitive advantage","volume":"17","author":"Barney","year":"1991","journal-title":"Journal of Management"},{"issue":"1","key":"2026042008275267200_b7","doi-asserted-by":"crossref","first-page":"3","DOI":"10.1287\/isre.6.1.3","article-title":"Information technologies and business value: an analytic and empirical investigation","volume":"6","author":"Barua","year":"1995","journal-title":"Information Systems Research"},{"key":"2026042008275267200_b8","doi-asserted-by":"crossref","unstructured":"Bentler, P.M.\n           (1980), \u201cMultivariate analysis with latent variables: causal modeling\u201d, in Rozenweig, M.R. and Porter, L.W. (Eds), Annual Review of Psychology, Vol. 31, Annual Reviews, Palo Alto, CA, pp. 419-56.","DOI":"10.1146\/annurev.ps.31.020180.002223"},{"issue":"2","key":"2026042008275267200_b9","doi-asserted-by":"crossref","first-page":"181","DOI":"10.1207\/S15327906Mb340203","article-title":"Structural equation modeling with small samples: test statistics","volume":"34","author":"Bentler","year":"1999","journal-title":"Multivariate Behavioral Research"},{"issue":"1","key":"2026042008275267200_b10","doi-asserted-by":"crossref","first-page":"68","DOI":"10.1108\/13673270110384419","article-title":"Knowledge management in organizations: examining the interaction between technologies, techniques, and people","volume":"5","author":"Bhatt","year":"2001","journal-title":"Journal of Knowledge Management"},{"issue":"3","key":"2026042008275267200_b11","doi-asserted-by":"crossref","first-page":"201","DOI":"10.1002\/job.4030160303","article-title":"Critical comments on applying covariance structure modelling","volume":"16","author":"Brannick","year":"1995","journal-title":"Journal of Organizational Behavior"},{"issue":"3","key":"2026042008275267200_b12","doi-asserted-by":"crossref","first-page":"185","DOI":"10.1177\/135910457000100301","article-title":"Back translation for cross-cultural research","volume":"1","author":"Brislin","year":"1970","journal-title":"Journal of Cross Cultural Psychology"},{"issue":"4","key":"2026042008275267200_b13","doi-asserted-by":"crossref","first-page":"541","DOI":"10.1287\/mnsc.42.4.541","article-title":"Paradox lost? Firm-level evidence on the returns to information systems spending","volume":"42","author":"Brynjolfsson","year":"1996","journal-title":"Management Science"},{"issue":"2","key":"2026042008275267200_b14","doi-asserted-by":"crossref","first-page":"87","DOI":"10.1108\/13673270010372242","article-title":"How does knowledge management influence innovation and competitiveness?","volume":"4","author":"Carneiro","year":"2000","journal-title":"Journal of Knowledge Management"},{"issue":"3","key":"2026042008275267200_b15","doi-asserted-by":"crossref","first-page":"129","DOI":"10.1002\/kpm.252","article-title":"Continuous innovation, performance and knowledge management: an introduction","volume":"13","author":"Chapman","year":"2006","journal-title":"Knowledge and Process Management"},{"issue":"3","key":"2026042008275267200_b16","doi-asserted-by":"crossref","first-page":"459","DOI":"10.1016\/j.eswa.2004.05.008","article-title":"A resource-based perspective on knowledge management capability and competitive advantage: an empirical investigation","volume":"27","author":"Chuang","year":"2004","journal-title":"Expert Systems with Applications"},{"issue":"3","key":"2026042008275267200_b17","doi-asserted-by":"crossref","first-page":"101","DOI":"10.1108\/13673270510602809","article-title":"Knowledge management, innovation and firm performance","volume":"9","author":"Darroch","year":"2005","journal-title":"Journal of Knowledge Management"},{"issue":"3\/4","key":"2026042008275267200_b18","doi-asserted-by":"crossref","first-page":"572","DOI":"10.1108\/03090560310459096","article-title":"Beyond market orientation. Knowledge management and the innovativeness of New Zealand firms","volume":"37","author":"Darroch","year":"2003","journal-title":"European Journal of Marketing"},{"key":"2026042008275267200_b19","unstructured":"Davenport, T.\n           and Prusak, L. (1998), Working Knowledge: How Organizations Manage What They Know, Harvard Business School Press, Boston, MA."},{"issue":"2","key":"2026042008275267200_b20","first-page":"43","article-title":"Successful knowledge management projects","volume":"39","author":"Davenport","year":"1998","journal-title":"Sloan Management Review"},{"issue":"1","key":"2026042008275267200_b21","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1145\/641865.641866","article-title":"Information technology and economic performance: a critical review of the empirical evidence","volume":"35","author":"Dedrick","year":"2003","journal-title":"ACM Computing Surveys"},{"issue":"3","key":"2026042008275267200_b22","doi-asserted-by":"crossref","first-page":"374","DOI":"10.1016\/S0024-6301(97)90250-8","article-title":"Understanding knowledge management","volume":"30","author":"Demarest","year":"1997","journal-title":"Long Range Planning"},{"issue":"1","key":"2026042008275267200_b23","doi-asserted-by":"crossref","first-page":"23","DOI":"10.1177\/002224299305700102","article-title":"Corporate culture, customer orientation, and innovativeness in Japanese firms: a quadrad analysis","volume":"57","author":"Deshpande","year":"1993","journal-title":"Journal of Marketing"},{"issue":"3","key":"2026042008275267200_b24","doi-asserted-by":"crossref","first-page":"265","DOI":"10.1002\/smj.4250050306","article-title":"Measuring organizational performance in the absence of objective measures: the case of the privately-held firm and conglomerate business unit","volume":"5","author":"Dess","year":"1984","journal-title":"Strategic Management Journal"},{"issue":"3","key":"2026042008275267200_b25","doi-asserted-by":"crossref","first-page":"273","DOI":"10.1287\/mnsc.49.3.273.12736","article-title":"Performance impacts of information technology: is actual usage the missing link?","volume":"49","author":"Devaraj","year":"2003","journal-title":"Management Science"},{"issue":"3","key":"2026042008275267200_b26","doi-asserted-by":"crossref","first-page":"427","DOI":"10.1016\/S0024-6301(97)90262-4","article-title":"From knowledge to action: the impact of benchmarking on organizational performance","volume":"30","author":"Drew","year":"1997","journal-title":"Long Range Planning"},{"key":"2026042008275267200_b27","unstructured":"Edvinsson, L.\n           and Malone, M. (1997), Intellectual Capital: Realising Your Company's True Value by Finding Its Hidden Brainpower, Harper Collins, New York, NY."},{"issue":"1","key":"2026042008275267200_b28","doi-asserted-by":"crossref","first-page":"56","DOI":"10.1080\/10705519909540119","article-title":"Effects of sample size, estimation methods, and model specification on structural equation","volume":"6","author":"Fan","year":"1999","journal-title":"Structural Equation Modeling"},{"issue":"5","key":"2026042008275267200_b29","doi-asserted-by":"crossref","first-page":"727","DOI":"10.1002\/tie.20118","article-title":"How similar is the world in the internet era? A comparison of e-business in China, Russia, and Sweden","volume":"48","author":"Fey","year":"2006","journal-title":"Thunderbird International Business Review"},{"issue":"1","key":"2026042008275267200_b30","doi-asserted-by":"crossref","first-page":"79","DOI":"10.1016\/j.orgdyn.2003.11.006","article-title":"Does one shoe fit everyone? A comparison of human resource management in China, Russia, and Finland","volume":"33","author":"Fey","year":"2004","journal-title":"Organization Dynamics"},{"key":"2026042008275267200_b31","unstructured":"Foot, M.\n           and Hook, C. (2008), Introducing Human Resource Management, 5th ed., Financial Times\/Prentice Hall, Harlow."},{"issue":"1","key":"2026042008275267200_b32","doi-asserted-by":"crossref","first-page":"39","DOI":"10.1177\/002224378101800104","article-title":"Evaluating structural equation models with unobservable variables and measurement error","volume":"18","author":"Fornell","year":"1981","journal-title":"Journal of Marketing Research"},{"issue":"1","key":"2026042008275267200_b33","doi-asserted-by":"crossref","first-page":"29","DOI":"10.1177\/1350508407071859","article-title":"The emerging knowledge governance approach: challenges and characteristics","volume":"14","author":"Foss","year":"2007","journal-title":"Organization"},{"key":"2026042008275267200_b34","doi-asserted-by":"crossref","unstructured":"Foss, N.\n           and Michailova, S. (eds.\u2008) (2009), Knowledge Governance: Processes and Perspectives, Oxford University Press, Oxford.","DOI":"10.1093\/acprof:oso\/9780199235926.001.0001"},{"key":"2026042008275267200_b35","doi-asserted-by":"crossref","unstructured":"Foss, N.\n           and Minbaeva, D. (2009), \u201cGoverning knowledge: the strategic human resource management dimension\u201d, SWG working papers, 3\/2009, Copenhagen Business School, Copenhagen.","DOI":"10.2139\/ssrn.1354029"},{"issue":"3","key":"2026042008275267200_b36","doi-asserted-by":"crossref","first-page":"455","DOI":"10.1111\/j.1467-6486.2009.00870.x","article-title":"Governing knowledge sharing in organizations: levels of analysis, governance mechanisms and research directions","volume":"47","author":"Foss","year":"2010","journal-title":"Journal of Management Studies"},{"issue":"5","key":"2026042008275267200_b37","doi-asserted-by":"crossref","first-page":"402","DOI":"10.1108\/17410380410540390","article-title":"Exploring the relationship between knowledge management practices and innovation performance","volume":"15","author":"Gloet","year":"2004","journal-title":"Journal of Manufacturing Technology Management"},{"issue":"1","key":"2026042008275267200_b38","doi-asserted-by":"crossref","first-page":"185","DOI":"10.1080\/07421222.2001.11045669","article-title":"Knowledge management: an organizational capabilities perspective","volume":"18","author":"Gold","year":"2001","journal-title":"Journal of Management Information Systems"},{"issue":"3\/4","key":"2026042008275267200_b39","doi-asserted-by":"crossref","first-page":"381","DOI":"10.1023\/A:1014055213456","article-title":"Neither hierarchy nor identity: knowledge-governance mechanisms and the theory of the firm","volume":"5","author":"Grandori","year":"2001","journal-title":"Journal of Management and Governance"},{"issue":"Winter","key":"2026042008275267200_b40","doi-asserted-by":"crossref","first-page":"109","DOI":"10.1002\/smj.4250171110","article-title":"Toward a knowledge-based theory of the firm","volume":"17","author":"Grant","year":"1996","journal-title":"Strategic Management Journal"},{"issue":"Winter","key":"2026042008275267200_b41","first-page":"3","article-title":"Knowledge and the firm: an overview","volume":"17","author":"Grant","year":"1996","journal-title":"Strategic Management Journal"},{"issue":"5","key":"2026042008275267200_b43","doi-asserted-by":"crossref","first-page":"399","DOI":"10.1002\/smj.4250100502","article-title":"Determinants of firm performance: the relative importance of economic and organizational factors","volume":"10","author":"Hansen","year":"1989","journal-title":"Strategic Management Journal"},{"issue":"2","key":"2026042008275267200_b42","first-page":"106","article-title":"What's your strategy for managing knowledge?","volume":"77","author":"Hansen","year":"1999","journal-title":"Harvard Business Review"},{"issue":"3","key":"2026042008275267200_b44","doi-asserted-by":"crossref","first-page":"243","DOI":"10.1016\/S0019-8501(99)00063-2","article-title":"Cross-national industrial mail surveys: why do response rates differ between countries?","volume":"29","author":"Harzing","year":"2000","journal-title":"Industrial Marketing Management"},{"key":"2026042008275267200_b45","unstructured":"Hasanali, F.\n           (2002), \u201cCritical success factors of knowledge management\u201d, available at: http:\/\/polaris.umuc.edu\/mts\/TMAN\/TMAN_636\/articles\/csfs.pdf (accessed 27 March 2012)."},{"issue":"2","key":"2026042008275267200_b46","doi-asserted-by":"crossref","first-page":"182","DOI":"10.1108\/01425450310456479","article-title":"Linking human resource management and knowledge management view commitment: a review and research agenda","volume":"25","author":"Hislop","year":"2003","journal-title":"Employee Relations"},{"issue":"6","key":"2026042008275267200_b47","doi-asserted-by":"crossref","first-page":"667","DOI":"10.1002\/(SICI)1099-1379(199711)18:6<667::AID-JOB874>3.0.CO;2-T","article-title":"Exploratory and confirmatory factor analysis: guidelines, issues, and alternatives","volume":"18","author":"Hurley","year":"1997","journal-title":"Journal of Organizational Behavior"},{"issue":"1","key":"2026042008275267200_b48","doi-asserted-by":"crossref","first-page":"60","DOI":"10.1016\/S0090-2616(02)00072-4","article-title":"Diagnosing and fighting knowledge-sharing hostility","volume":"31","author":"Husted","year":"2002","journal-title":"Organizational Dynamics"},{"issue":"1\/2","key":"2026042008275267200_b49","doi-asserted-by":"crossref","first-page":"110","DOI":"10.1504\/IJTM.2011.041682","article-title":"The influence of knowledge management on continuous innovation","volume":"55","author":"Kianto","year":"2011","journal-title":"International Journal of Technology Management"},{"issue":"4","key":"2026042008275267200_b50","doi-asserted-by":"crossref","first-page":"421","DOI":"10.1016\/j.jwb.2008.11.006","article-title":"Exploring knowledge management to organizational performance outcomes in a transitional economy","volume":"44","author":"Kiessling","year":"2009","journal-title":"Journal of World Business"},{"issue":"3","key":"2026042008275267200_b51","doi-asserted-by":"crossref","first-page":"383","DOI":"10.1287\/orsc.3.3.383","article-title":"Knowledge of the firm, combinative capabilities, and the replication of technology","volume":"3","author":"Kogut","year":"1992","journal-title":"Organization Science"},{"issue":"2","key":"2026042008275267200_b52","doi-asserted-by":"crossref","first-page":"127","DOI":"10.1287\/isre.14.2.127.16019","article-title":"Measuring information technology payoff: a meta-analysis of structural variables in firm-level empirical research","volume":"14","author":"Kohli","year":"2003","journal-title":"Information Systems Research"},{"issue":"3","key":"2026042008275267200_b53","doi-asserted-by":"crossref","first-page":"1","DOI":"10.4102\/sajim.v9i3.34","article-title":"Guidelines for assessing the knowledge management maturity of organizations","volume":"9","author":"Kruger","year":"2007","journal-title":"South African Journal of Information Management"},{"key":"2026042008275267200_b54","unstructured":"Kulkarni, U.\n           and St Louis, R. (2003), \u201cOrganizational self assessment of knowledge management maturity\u201d, Proceedings of 9th Americas Conference on Information Systems (AMCIS), August 4-6, Tampa, USA."},{"issue":"3","key":"2026042008275267200_b55","doi-asserted-by":"crossref","first-page":"309","DOI":"10.2753\/MIS0742-1222230311","article-title":"A knowledge management success model: theoretical development and empirical validation","volume":"23","author":"Kulkarni","year":"2007","journal-title":"Journal of Management Information Systems"},{"issue":"1","key":"2026042008275267200_b56","doi-asserted-by":"crossref","first-page":"179","DOI":"10.1080\/07421222.2003.11045756","article-title":"Knowledge management enablers, processes, and organizational performance: an integrative view and empirical examination","volume":"20","author":"Lee","year":"2003","journal-title":"Journal of Management Information Systems"},{"issue":"3","key":"2026042008275267200_b57","doi-asserted-by":"crossref","first-page":"143","DOI":"10.1108\/13673270610670911","article-title":"The effect of knowledge management practices on firm performance","volume":"10","author":"Marqu\u00e9s","year":"2006","journal-title":"Journal of Knowledge Management"},{"issue":"3","key":"2026042008275267200_b58","doi-asserted-by":"crossref","first-page":"224","DOI":"10.1108\/13673270010350020","article-title":"A resource-based view of organizational knowledge management systems","volume":"4","author":"Meso","year":"2000","journal-title":"Journal of Knowledge Management"},{"issue":"2","key":"2026042008275267200_b59","doi-asserted-by":"crossref","first-page":"134","DOI":"10.1016\/S0090-2616(02)00097-9","article-title":"Designing the knowledge enterprise: beyond programs and tools","volume":"31","author":"Mohrman","year":"2002","journal-title":"Organizational Dynamics"},{"key":"2026042008275267200_b60","doi-asserted-by":"crossref","unstructured":"Nonaka, I.\n           and Takeuchi, H. (1995), The Knowledge-creating Company, Oxford University Press, New York, NY.","DOI":"10.1093\/oso\/9780195092691.001.0001"},{"issue":"4","key":"2026042008275267200_b61","doi-asserted-by":"crossref","first-page":"70","DOI":"10.1108\/13673270510610341","article-title":"Knowledge management effectiveness factors: the role of HRM","volume":"9","author":"Oltra","year":"2005","journal-title":"Journal of Knowledge Management"},{"issue":"1","key":"2026042008275267200_b62","doi-asserted-by":"crossref","first-page":"55","DOI":"10.1108\/EUM0000000004607","article-title":"A socio-technical view of knowledge-sharing at Buckman Laboratories","volume":"2","author":"Pan","year":"1998","journal-title":"Journal of Knowledge Management"},{"key":"2026042008275267200_b63","unstructured":"Penrose, E.\n           (1959), The Theory of the Growth of the Firm, Oxford University Press, Oxford."},{"issue":"1","key":"2026042008275267200_b64","first-page":"163","article-title":"Estimating latent variable interactions and quadratics: the state of this art","volume":"22","author":"Ping","year":"1996","journal-title":"Journal of Management"},{"issue":"13","key":"2026042008275267200_b65","doi-asserted-by":"crossref","first-page":"2452","DOI":"10.1080\/09585192.2010.516596","article-title":"Managing knowledge through human resource practices: empirical examination on the Spanish automotive industry","volume":"21","author":"Prieto-Pastor","year":"2010","journal-title":"The International Journal of Human Resource Management"},{"issue":"3","key":"2026042008275267200_b66","doi-asserted-by":"crossref","first-page":"718","DOI":"10.1177\/0149206308330560","article-title":"Measuring organizational performance: towards methodological best practice","volume":"35","author":"Richard","year":"2009","journal-title":"Journal of Management"},{"issue":"5","key":"2026042008275267200_b67","doi-asserted-by":"crossref","first-page":"501","DOI":"10.1108\/01437720310491053","article-title":"Knowledge management, HRM and the innovation process","volume":"24","author":"Scarbrough","year":"2003","journal-title":"International Journal of Manpower"},{"issue":"4","key":"2026042008275267200_b68","first-page":"397","article-title":"An assessment of the use of structural equation modeling in strategic management research","volume":"25","author":"Shool","year":"2004","journal-title":"Strategic Management Journal"},{"issue":"3","key":"2026042008275267200_b69","doi-asserted-by":"crossref","first-page":"597","DOI":"10.1057\/palgrave.jibs.8490188","article-title":"Measurement issues in cross-national research","volume":"26","author":"Singh","year":"1995","journal-title":"Journal of International Business Studies"},{"issue":"6","key":"2026042008275267200_b70","doi-asserted-by":"crossref","first-page":"110","DOI":"10.1108\/13673270610709251","article-title":"Survey of knowledge management practices in Indian manufacturing industries","volume":"10","author":"Singh","year":"2006","journal-title":"Journal of Knowledge Management"},{"issue":"1","key":"2026042008275267200_b71","doi-asserted-by":"crossref","first-page":"63","DOI":"10.1108\/09534819610156813","article-title":"Organizational knowledge, learning and memory: three concepts in search of a theory","volume":"9","author":"Spender","year":"1996","journal-title":"Journal of Organizational Change"},{"key":"2026042008275267200_b72","unstructured":"Statistics Canada\n           (2001), \u201cKnowledge management in practice in Canada\u201d, Science, Innovation and Electronic Information Division, Statistics Canada, available at: www.statcan.gc.ca\/pub\/88f0006x\/88f0006x2003007-eng.pdf (accessed 27 March 2012)."},{"issue":"1","key":"2026042008275267200_b73","doi-asserted-by":"crossref","first-page":"45","DOI":"10.4102\/sajbm.v39i1.555","article-title":"Towards the development of a knowledge management practices survey for application in knowledge intensive organisations","volume":"39","author":"Steyn","year":"2008","journal-title":"South African Journal of Business Management"},{"key":"2026042008275267200_b74","unstructured":"Storey, J.\n           (2005), \u201cHuman resource policies for knowledge work\u201d, in Ray, T., Quintas, P. and Little, S. (Eds), Managing Knowledge: An Essential Reader, Sage, London."},{"issue":"3","key":"2026042008275267200_b75","doi-asserted-by":"crossref","first-page":"197","DOI":"10.1108\/01437720710755209","article-title":"Connecting human resources management and knowledge management","volume":"28","author":"Svetlik","year":"2007","journal-title":"International Journal of Manpower"},{"issue":"Winter","key":"2026042008275267200_b76","doi-asserted-by":"crossref","first-page":"27","DOI":"10.1002\/smj.4250171105","article-title":"Exploring internal stickiness: impediments to the transfer of best practice within the firm","volume":"17","author":"Szulanski","year":"1996","journal-title":"Strategic Management Journal"},{"issue":"2","key":"2026042008275267200_b77","doi-asserted-by":"crossref","first-page":"311","DOI":"10.2307\/25148681","article-title":"Information technology relatedness, knowledge management capability, and performance of multibusiness firms","volume":"29","author":"Tanriverdi","year":"2005","journal-title":"MIS Quarterly"},{"issue":"3","key":"2026042008275267200_b78","doi-asserted-by":"crossref","first-page":"133","DOI":"10.2307\/41165947","article-title":"Care in knowledge creation","volume":"40","author":"Von Krogh","year":"1998","journal-title":"California Management Review"},{"issue":"3","key":"2026042008275267200_b79","doi-asserted-by":"crossref","first-page":"261","DOI":"10.1108\/02635570510590101","article-title":"Critical success factors for implementing knowledge management in small and medium enterprises","volume":"105","author":"Wong","year":"2005","journal-title":"Industrial Management & Data Systems"},{"issue":"5","key":"2026042008275267200_b80","doi-asserted-by":"crossref","first-page":"457","DOI":"10.1108\/13673270210450414","article-title":"Managing human resources toward achieving knowledge management","volume":"6","author":"Yahya","year":"2002","journal-title":"Journal of Knowledge Management"},{"issue":"6","key":"2026042008275267200_b81","doi-asserted-by":"crossref","first-page":"392","DOI":"10.1108\/13673270910997088","article-title":"Knowledge management and organizational performance: an exploratory survey","volume":"13","author":"Zack","year":"2009","journal-title":"Journal of Knowledge Management"},{"issue":"6","key":"2026042008275267200_b82","doi-asserted-by":"crossref","first-page":"54","DOI":"10.1108\/13673270710832163","article-title":"Performance of knowledge management practices: a causal analysis","volume":"11","author":"Zaim","year":"2007","journal-title":"Journal of Knowledge Management"},{"key":"2026042008275267200_b83","unstructured":"Zuboff, S.\n           (1988), In the Age of the Smart Machine: The Future of Work and Power, Basic Books, New York, NY."}],"container-title":["Journal of Knowledge Management"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/13673271211246185","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/13673271211246185\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/jkm\/article\/16\/4\/617\/260293\/Does-knowledge-management-really-matter-Linking","content-type":"application\/pdf","content-version":"vor","intended-application":"syndication"},{"URL":"https:\/\/www.emerald.com\/jkm\/article\/16\/4\/617\/260293\/Does-knowledge-management-really-matter-Linking","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,4,20]],"date-time":"2026-04-20T12:28:13Z","timestamp":1776688093000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.emerald.com\/jkm\/article\/16\/4\/617\/260293\/Does-knowledge-management-really-matter-Linking"}},"subtitle":[],"editor":[{"given":"Giovanni","family":"Schiuma","sequence":"first","affiliation":[]}],"short-title":[],"issued":{"date-parts":[[2012,7,13]]},"references-count":83,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2012,7,13]]}},"URL":"https:\/\/doi.org\/10.1108\/13673271211246185","relation":{},"ISSN":["1367-3270","1758-7484"],"issn-type":[{"value":"1367-3270","type":"print"},{"value":"1758-7484","type":"electronic"}],"subject":[],"published":{"date-parts":[[2012,7,13]]}}}