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The authors wish to understand which communication system and which information about others' knowledge should be provided to get to a better diffusion of knowledge.<\/jats:italic><\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p><jats:italic>Agent\u2010based models and social network analysis are used and many simulations are run, in which communication mode and information about others' knowledge are varied.<\/jats:italic><\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p><jats:italic>Results emphasize the part played by newcomers in the process of direct knowledge transfer. They constitute additional sources of knowledge and act as intermediaries. Results also show that in a process of indirect transfer of knowledge, they have only little influence on the process of individual learning. These results enable the authors to formulate some recommendations to facilitate knowledge transfer within a knowledge intensive community. Non\u2010hierarchical structures of communication should be preferred and the participation of newcomers in the activities of the community fully encouraged.<\/jats:italic><\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p><jats:italic>This paper combines agent\u2010based modelling and social networks analysis to investigate the field of knowledge transfer and enables the identification of the key elements in the process of knowledge diffusion within a community of practice. It thus provides some solution to eventual congestion problems in the access to the knowledge held within the community.<\/jats:italic><\/jats:p><\/jats:sec>","DOI":"10.1108\/13673271311300741","type":"journal-article","created":{"date-parts":[[2013,2,11]],"date-time":"2013-02-11T12:36:21Z","timestamp":1360586181000},"page":"47-68","source":"Crossref","is-referenced-by-count":27,"title":["Structuring knowledge transfer from experts to newcomers"],"prefix":"10.1108","volume":"17","author":[{"given":"Widad","family":"Guechtouli","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Juliette","family":"Rouchier","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Magali","family":"Orillard","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2022020720123885800_b1","doi-asserted-by":"crossref","unstructured":"Ancori, B., Bureth, A. and Cohendet, P. 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