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Data collection techniques included interviews, informal conversations and on\u2010site observations, and data were interpreted using content analysis.<\/jats:italic><\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p><jats:italic>The results indicated that sharing of tacit knowledge is facilitated by an engaging environment. An engaging environment is supported by shared language and knowledge, which are developed through intense communication and a strong sense of collegiality and a social climate that is dominated by openness and trust. Other factors that contribute to the creation of an engaging environment include managerial efforts to provide appropriate work conditions and to communicate company goals, and HRM practices such as the provision of formal training, on\u2010the\u2010job training and incentives.<\/jats:italic><\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p><jats:italic>This paper clarifies the scope of managerial actions that impact knowledge creation and sharing among blue\u2010collar workers.<\/jats:italic><\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p><jats:italic>Despite the acknowledgement of the importance of blue\u2010collar workers' knowledge, both the knowledge management and operations management literatures have devoted limited attention to it. Studies related to knowledge management in unstructured working environments are also not abundant.<\/jats:italic><\/jats:p><\/jats:sec>","DOI":"10.1108\/13673271311315222","type":"journal-article","created":{"date-parts":[[2013,3,20]],"date-time":"2013-03-20T13:18:06Z","timestamp":1363785486000},"page":"290-306","source":"Crossref","is-referenced-by-count":73,"title":["Engaging environments: tacit knowledge sharing on the shop floor"],"prefix":"10.1108","volume":"17","author":[{"given":"Davi","family":"Nakano","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"suffix":"Jr","given":"Jorge","family":"Muniz","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"suffix":"Jr","given":"Edgard","family":"Dias Batista","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2022031819590008800_b1","doi-asserted-by":"crossref","unstructured":"Alvesson, M. 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