{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,15]],"date-time":"2025-10-15T17:13:55Z","timestamp":1760548435382,"version":"3.41.2"},"reference-count":39,"publisher":"Emerald","issue":"1","license":[{"start":{"date-parts":[[2001,3,1]],"date-time":"2001-03-01T00:00:00Z","timestamp":983404800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2001,3,1]]},"abstract":"<jats:p>This article presents the design and application of a Modified Sociotechnical Systems (MoSTS) methodology for holistic analysis of complex technical processes. Successes and failures of process redesign initiatives have demonstrated the strong influence of human elements on outcomes. (Sociotechnical Systems) STS provides a foundation for structured analysis and redesign of complex processes which emphasizes human aspects in process redesign. The MoSTS methodology is developed from STS research and practice and applied to analyze a complex technical process in the research and development sector. MoSTS is shown to be an effective methodology to facilitate analysis for process redesign, particularly where human influences may have a significant impact on success. The article concludes with limitations and implications for process analysis based on the MoSTS methodology application.<\/jats:p>","DOI":"10.1108\/14637150110383926","type":"journal-article","created":{"date-parts":[[2007,4,13]],"date-time":"2007-04-13T10:07:24Z","timestamp":1176458844000},"page":"33-50","source":"Crossref","is-referenced-by-count":22,"title":["A methodology for analysis of complex sociotechnical processes"],"prefix":"10.1108","volume":"7","author":[{"given":"Charles B.","family":"Keating","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Abel A.","family":"Fernandez","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Derya A.","family":"Jacobs","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Paul","family":"Kauffmann","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2022022020190365400_b1","doi-asserted-by":"crossref","unstructured":"Adler, N. and Docherty, P. (1998), \u201cBringing business into sociotechnical theory and practice\u201d, Human Relations, Vol. 51 No. 3, pp. 319\u201045.","DOI":"10.1177\/001872679805100306"},{"key":"key2022022020190365400_b2","doi-asserted-by":"crossref","unstructured":"Ahmed, P.K. and Simintiras, A.C. (1996), \u201cConceptualizing business process reengineering\u201d, Business Process Reengineering and Management Journal, Vol. 2 No. 2, pp. 73\u201092.","DOI":"10.1108\/14637159610123614"},{"key":"key2022022020190365400_b3","doi-asserted-by":"crossref","unstructured":"Al\u2010Mashari, M. and Zairi, M. (1999), \u201cBPR implementation process: an analysis of key success and failure factors\u201d, Business Process Management Journal, Vol. 1 No. 5, pp. 87\u2010112.","DOI":"10.1108\/14637159910249108"},{"key":"key2022022020190365400_b4","unstructured":"Bolman, L.G. and Deal, T.E. (1997), Reframing Organizations, 2nd ed., Jossey\u2010Bass, San Francisco, CA."},{"key":"key2022022020190365400_b5","unstructured":"Burke, G. and Peppard, J. (1995), Eds, Examining Business Process Re\u2010engineering: Current Perspectives and Research Directions, Kogan Page, London."},{"key":"key2022022020190365400_b6","doi-asserted-by":"crossref","unstructured":"Cherns, A. (1976), \u201cThe principles of sociotechnical design\u201d, Human Relations, Vol. 29 No. 8, pp.783\u201092.","DOI":"10.1177\/001872677602900806"},{"key":"key2022022020190365400_b7","doi-asserted-by":"crossref","unstructured":"Cherns, A. (1987), \u201cThe principles of sociotechnical design revisited\u201d, Human Relations, Vol. 40 No. 3, pp. 153\u201061.","DOI":"10.1177\/001872678704000303"},{"key":"key2022022020190365400_b8","doi-asserted-by":"crossref","unstructured":"Cheyunski, F. and Millard, J. (1998), \u201cAccelerated business transformation and the role of theorganization architect\u201d, The Journal of Applied Behavioral Science, Vol. 34 No. 3, pp.268\u201085.","DOI":"10.1177\/0021886398343003"},{"key":"key2022022020190365400_b9","doi-asserted-by":"crossref","unstructured":"Chisholm, R.F. and Ziegenfuss, J.T. (1986), \u201cA review of applications of the sociotechnical systems approach to healthcare organizations\u201d, Journal of Applied Behavioral Science, Vol.22 No. 3, pp. 315\u201027.","DOI":"10.1177\/002188638602200310"},{"key":"key2022022020190365400_b10","doi-asserted-by":"crossref","unstructured":"Choi, C.F. and Chan, S.L. (1997), \u201cBusiness process reengineering: Evocation, elucidation and exploration\u201d, Business Process Management Journal, Vol. 3 No. 1, pp. 39\u201063.","DOI":"10.1108\/14637159710161576"},{"key":"key2022022020190365400_b11","unstructured":"Davenport, T.H. (1992), Process Innovation: Re\u2010engineering Work through Information Technology, Harvard Business School, Watertown, MA."},{"key":"key2022022020190365400_b12","unstructured":"Eijnatten, F.M. (1998), \u201cDevelopments in socio\u2010technical systems design (STSD)\u201d, in Drenth, P.J. and H. Thierry, H., (Eds.), Handbook of Work and Organizational Psychology, Vol. 4, 2nded., Psychology Press, Hove."},{"key":"key2022022020190365400_b13","doi-asserted-by":"crossref","unstructured":"Evans, G.N, Mason\u2010Jones, R. and Towill, D.R. (1999), \u201cThe scope paradigm of business process re\u2010engineering\u201d, Business Process Management Journal, Vol. 5 No. 2, pp. 121\u201035.","DOI":"10.1108\/14637159910269683"},{"key":"key2022022020190365400_b14","unstructured":"Flood, R.L. and Jackson, M.C. (1991), Creative Problem Solving, Wiley, Chichester."},{"key":"key2022022020190365400_b15","doi-asserted-by":"crossref","unstructured":"Fox, W.M. (1995), \u201cSociotechnical system principles and guidelines: past and present\u201d, Journal of Applied Behavioral Science, Vol. 31 No. 1, pp. 95\u2010105.","DOI":"10.1177\/0021886395311009"},{"key":"key2022022020190365400_b16","unstructured":"Geisler, E. (1997), Managing in the Aftermath of Radical Corporate Change, Quorum, Westport, CT"},{"key":"key2022022020190365400_b17","unstructured":"Hammer, M. and Champy, J. (1993), Reengineering the Corporation, HarperCollins, New York, NY."},{"key":"key2022022020190365400_b18","unstructured":"Hanna, D.P. (1988), Designing Organizations for High Performance, Addison\u2010Wesley, Reading, MA."},{"key":"key2022022020190365400_b19","doi-asserted-by":"crossref","unstructured":"Happ, M.B. (1993), \u201cSociotechnical systems theory: analysis and application of nursing administration\u201d, Journal of Nursing Administration, Vol. 23 No. 6, pp. 1\u201047.","DOI":"10.1097\/00005110-199306000-00011"},{"key":"key2022022020190365400_b20","doi-asserted-by":"crossref","unstructured":"Jackson, M.C. (1991), Systems Methodology for the Management Sciences, Plenum, New York, NY.","DOI":"10.1007\/978-1-4899-2632-6"},{"key":"key2022022020190365400_b21","unstructured":"Jacobson, I., Ericsson, M. and Jacobson, A. (1995), The Object Advantage: Business Process Re\u2010engineering with Object Technology, Addison\u2010Wesley, Reading, MA."},{"key":"key2022022020190365400_b22","doi-asserted-by":"crossref","unstructured":"Jaffe, D.T. and Scott, C.D. (1998), \u201cReengineering in practice\u201d, Journal of Applied Behavioral Science, Vol. 34 No. 3, pp. 250\u201067.","DOI":"10.1177\/0021886398343002"},{"key":"key2022022020190365400_b23","unstructured":"Kaufman, R. (1992), \u201cWhy operations\u2019 improvement programs fail\u201d."},{"key":"key2022022020190365400_b24","doi-asserted-by":"crossref","unstructured":"Knights, D and McCabe, D. (1998), \u201cWhen \u2018life is but a dream\u2019: obliterating politics through business process reengineering?\u201d, Human Relations, Vol. 51 No. 6, pp. 761\u201098","DOI":"10.1177\/001872679805100604"},{"key":"key2022022020190365400_b25","doi-asserted-by":"crossref","unstructured":"Levine, L. and Mohr, B.J. (1998), \u201cWhole system design\u201d, Journal of Applied Behavioral Science, Vol. 34 No. 3, pp. 305\u201026.","DOI":"10.1177\/0021886398343005"},{"key":"key2022022020190365400_b26","doi-asserted-by":"crossref","unstructured":"Loh, M (1997), Re\u2010engineering at Work, 2nd ed, Gower, Aldershot.","DOI":"10.1108\/ws.1998.47.3.104.1"},{"key":"key2022022020190365400_b27","doi-asserted-by":"crossref","unstructured":"McAdam, R. and Donhagy, J. (1999), \u201cBusiness process reengineering in the public sector: A study of staff perceptions and critical success factors\u201d, Business Process Management Journal, Vol. 5 No. 1, pp. 33\u201049","DOI":"10.1108\/14637159910249135"},{"key":"key2022022020190365400_b28","unstructured":"Managelli, J. (1994), The Reengineering Handbook, American Management Association, New York, NY."},{"key":"key2022022020190365400_b29","unstructured":"Mumford, E. (1995), \u201cCreative chaos or constructive change: business process re\u2010engineering versus socio\u2010technical design?\u201d, in Burke, G. and Peppard, J. (Eds), Examining Business Process Re\u2010engineering: Current Perspectives and Research Directions, Kogan Page, London, pp. 192\u2010216."},{"key":"key2022022020190365400_b30","doi-asserted-by":"crossref","unstructured":"Nadler, D.A. and Tushman, M.L. (1997), Competing by Design: The Power of Organizational Architecture, Oxford University Press, New York, NY.","DOI":"10.1093\/acprof:oso\/9780195099171.001.0001"},{"key":"key2022022020190365400_b31","unstructured":"Pasmore, W.A. and Sherwood, J.J. (Eds) (1988), Designing Effective Organizations: The Sociotechnical Systems Perspective, Wiley, New York, NY"},{"key":"key2022022020190365400_b32","doi-asserted-by":"crossref","unstructured":"Pava, C.H. (1986), \u201cRedesigning sociotechnical systems design: concepts and methods for the 1990\u2019s\u201d, The Journal of Applied Behavioral Science, Vol. 22 No. 3, pp. 201\u201022.","DOI":"10.1177\/002188638602200303"},{"key":"key2022022020190365400_b33","doi-asserted-by":"crossref","unstructured":"Shani, A.B. and Sena, J.A. (1994), \u201cInformation technology and the integration of change: sociotechnical system approach\u201d, Journal of Applied Behavioral Science, Vol. 30 No. 2, pp.247\u201070.","DOI":"10.1177\/0021886394302007"},{"key":"key2022022020190365400_b34","doi-asserted-by":"crossref","unstructured":"Shani, A.B., Grant, R.M., Krishnan, R. and Thompson, E. (1992), \u201cAdvanced manufacturing systems and organizational choice\u201d, California Management Review, Vol. 34 No. 4, pp.91\u2010111.","DOI":"10.2307\/41166705"},{"key":"key2022022020190365400_b35","doi-asserted-by":"crossref","unstructured":"Steininger, D. (1994), \u201cWhy quality initiatives are failing: the need to address the foundation of human motivation\u201d, Human Resource Management, Vol. 33 No. 4, pp. 601\u201016.","DOI":"10.1002\/hrm.3930330408"},{"key":"key2022022020190365400_b36","doi-asserted-by":"crossref","unstructured":"Taylor, J.C (1986), \u201cLong term sociotechnical systems change in a computer operations department\u201d, The Journal of Applied Behavioral Science, Vol. 22 No. 3, pp. 303\u201013.","DOI":"10.1177\/002188638602200309"},{"key":"key2022022020190365400_b37","unstructured":"Taylor, J.C. and Felten, D.F. (1993), Performance by design: Sociotechnical systems in North America, Prentice\u2010Hall, Englewood Cliffs, NJ."},{"key":"key2022022020190365400_b38","doi-asserted-by":"crossref","unstructured":"Trist, E.L. and Bamforth, K.W. (1951), \u201cSome social and psychological consequences of the longwall method of coal getting\u201d, Human Relations, Vol. 4, pp. 3\u201038.","DOI":"10.1177\/001872675100400101"},{"key":"key2022022020190365400_b39","doi-asserted-by":"crossref","unstructured":"Valiris, G. and Glykas, M. (1999), \u201cCritical review of existing BPR methodologies: the need for a holistic approach\u201d, Business Process Management Journal, Vol. 5 No. 2, pp. 65\u201086","DOI":"10.1108\/14637159910249117"}],"container-title":["Business Process Management Journal"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/14637150110383926","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/14637150110383926\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/14637150110383926\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,25]],"date-time":"2025-07-25T00:35:24Z","timestamp":1753403724000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/bpmj\/article\/7\/1\/33-50\/258466"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2001,3,1]]},"references-count":39,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2001,3,1]]}},"alternative-id":["10.1108\/14637150110383926"],"URL":"https:\/\/doi.org\/10.1108\/14637150110383926","relation":{},"ISSN":["1463-7154"],"issn-type":[{"type":"print","value":"1463-7154"}],"subject":[],"published":{"date-parts":[[2001,3,1]]}}}