{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,6]],"date-time":"2026-06-06T19:57:36Z","timestamp":1780775856776,"version":"3.54.1"},"reference-count":16,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2001,8,1]],"date-time":"2001-08-01T00:00:00Z","timestamp":996624000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2001,8,1]]},"abstract":"<jats:p>Enterprise resource planning (ERP) systems have emerged as the core of successful information management and the enterprise backbone of organizations. The difficulties of ERP implementations have been widely cited in the literature but research on the critical factors for initial and ongoing ERP implementation success is rare and fragmented. Through a comprehensive review of the literature, 11 factors were found to be critical to ERP implementation success \u2013 ERP teamwork and composition; change management program and culture; top management support; business plan and vision; business process reengineering with minimum customization; project management; monitoring and evaluation of performance; effective communication; software development, testing and troubleshooting; project champion; appropriate business and IT legacy systems. The classification of these factors into the respective phases (chartering, project, shakedown, onward and upward) in Markus and Tanis\u2019 ERP life cycle model is presented and the importance of each factor is discussed.<\/jats:p>","DOI":"10.1108\/14637150110392782","type":"journal-article","created":{"date-parts":[[2007,4,13]],"date-time":"2007-04-13T10:07:23Z","timestamp":1176458843000},"page":"285-296","source":"Crossref","is-referenced-by-count":638,"title":["Critical factors for successful implementation of enterprise systems"],"prefix":"10.1108","volume":"7","author":[{"given":"Fiona","family":"Fui\u2010Hoon Nah","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Janet","family":"Lee\u2010Shang Lau","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Jinghua","family":"Kuang","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","reference":[{"key":"key2022031419553006700_b1","doi-asserted-by":"crossref","unstructured":"Bingi, P., Sharma, M.K. and Godla, J. (1999), \u201cCritical issues affecting an ERP implementation\u201d, Information Systems Management, pp. 7\u201014.","DOI":"10.1201\/1078\/43197.16.3.19990601\/31310.2"},{"key":"key2022031419553006700_b2","unstructured":"Brown, C. and Vessey, I. (1999), \u201cERP implementation approaches: toward a contingency framework\u201d, Proceedings of the International Conference on Information Systems, pp. 411\u201016."},{"key":"key2022031419553006700_b3","unstructured":"Buckhout, S., Frey, E. and Nemec, J. Jr (1999), \u201cMaking ERP succeed: turning fear into promise,\u201d IEEE Engineering Management Review, pp. 116\u201023."},{"key":"key2022031419553006700_b4","unstructured":"Callaway, E. (2000), Enterprise Resource Planning \u2013 Integrating Application and Business Processes Across the Enterprise, Computer Technology Research Corporation, Charleston, SC."},{"key":"key2022031419553006700_b5","unstructured":"Davenport, T.H. (1998), \u201cPutting the enterprise into the enterprise system\u201d, Harvard Business Review, pp. 121\u201031."},{"key":"key2022031419553006700_b6","unstructured":"Falkowski, G., Pedigo, P., Smith, B. and Swanson, D. (1998), \u201cA recipe for ERP success\u201d, Beyond Computing, pp. 44\u20105."},{"key":"key2022031419553006700_b7","unstructured":"Holland, P., Light, B. and Gibson, N. (1999), \u201cA critical success factors model for enterprise resource planning implementation\u2019\u2019, Proceedings of the 7th European Conference on Information Systems, Vol 1, pp. 273\u201097."},{"key":"key2022031419553006700_b8","unstructured":"Markus, M.L. and Tanis, C. (2000), \u201cThe enterprise system experience \u2013 from adoption to success\u201d, in Zmud, R.W. (Ed.), Framing the Domains of IT Management: Projecting the Future Through the Past, Pinnaflex Educational Resources, Inc., Cincinnatti, OH, pp. 173\u2010207."},{"key":"key2022031419553006700_b9","doi-asserted-by":"crossref","unstructured":"Roberts, H.J. and Barrar, P.R.N. (1992), \u201cMRPII implementation: key factors for success\u201d, Computer Integrated Manufacturing Systems, Vol. 5 No. 1, pp. 31\u20108.","DOI":"10.1016\/0951-5240(92)90016-6"},{"key":"key2022031419553006700_b10","unstructured":"Rosario, J.G. (2000), \u201cOn the leading edge: critical success factors in ERP implementation projects\u201d, BusinessWorld, Philippines."},{"key":"key2022031419553006700_b11","doi-asserted-by":"crossref","unstructured":"Scheer, A. and Habermann, F. (2000), \u201cMaking ERP a success\u201d, Communications of the ACM, Vol. 43 No. 3, pp. 57\u201061.","DOI":"10.1145\/332051.332073"},{"key":"key2022031419553006700_b12","unstructured":"Somers, T.M., Nelson, K. and Ragowsky, A. (2000), \u201cEnterprise resource planning (ERP) for the next millenium: development of an integrative framework and implications for research\u201d, Proceedings of the Americas Conference on Information Systems (AMCIS), pp. 998\u20101004."},{"key":"key2022031419553006700_b13","unstructured":"Stefanou, C.J. (1999), \u201cSupply chain management (SCM) and organizational key factors for successful implementation of enterprise resource planning (ERP) systems\u201d, Proceedings of the Americas Conference on Information Systems (AMCIS), pp. 800."},{"key":"key2022031419553006700_b14","doi-asserted-by":"crossref","unstructured":"Sumner, M. (1999), \u201cCritical success factors in enterprise wide information management systems projects\u201d, Proceedings of the Americas Conference on Information Systems (AMCIS), pp. 232\u20104.","DOI":"10.1145\/299513.299722"},{"key":"key2022031419553006700_b15","doi-asserted-by":"crossref","unstructured":"Wang, B. and Nah, F. (2001), \u201cERP + e\u2010business = a new vision for enterprise system\u201d, in Dasgupta, S. (Ed.), Managing Internet and Intranet Technologies in Organizations: Challenges and Opportunities, Idea Group Publishing, Hershey, PA, pp. 147\u201064.","DOI":"10.4018\/978-1-878289-95-7.ch009"},{"key":"key2022031419553006700_b16","unstructured":"Wee, S. 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