{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,14]],"date-time":"2025-10-14T10:40:11Z","timestamp":1760438411633,"version":"3.41.2"},"reference-count":32,"publisher":"Emerald","issue":"2","license":[{"start":{"date-parts":[[2002,5,1]],"date-time":"2002-05-01T00:00:00Z","timestamp":1020211200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2002,5,1]]},"abstract":"<jats:p>The current information system use in quality management and ISO 9000 certification process is typically utilized in administration and documentation. The existing software do not satisfy the technical information needs for ISO 9000. There is a need for tools that can help management to decide on technical aspects such as proper corrective and preventive actions or design verification and validation activities. This paper analyzes the information requirements of ISO 9000 standards and identifies the areas where a decision support system can be used. Further, it proposes a conceptual framework for company\u2010wide information management, while it explains the modular approach to the system development by introducing and empirically testing the prototype model for a corrective and preventive actions module. The proposed system will provide the conceptual structure for a quality assurance information system within organizations.<\/jats:p>","DOI":"10.1108\/14637150210425126","type":"journal-article","created":{"date-parts":[[2002,7,28]],"date-time":"2002-07-28T18:57:17Z","timestamp":1027882637000},"page":"169-182","source":"Crossref","is-referenced-by-count":19,"title":["An integrated information system for quality management"],"prefix":"10.1108","volume":"8","author":[{"given":"Alireza","family":"Lari","sequence":"first","affiliation":[]}],"member":"140","reference":[{"key":"key2022032120412584000_b1","unstructured":"Badiru, A.B. (1995), Expert Systems Applications in Engineering and Manufacturing, Prentice\u2010Hall, Englewood Cliffs, NJ."},{"key":"key2022032120412584000_b2","unstructured":"Barnes, F.C. (1998), \u201cISO 9000 myth and reality\u201d, S.A.M. Advanced Management Journal, Vol. 63 No. 2, p. 23."},{"key":"key2022032120412584000_b3","unstructured":"Bravener, L.C. 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(1997), \u201cAd agency uses ISO certification to gain competitive edge\u201d, Marketing News, Vol. 31 No. 25, p. 2."},{"key":"key2022032120412584000_b9","unstructured":"Geisler, C.D. (1998), \u201cTraining: a strategic tool for ISO and QS\u20109000 implementation\u201d, IIE Solutions, Vol. 30 No. 4, pp. 24\u20107."},{"key":"key2022032120412584000_b10","unstructured":"Hill, S. (1995), \u201cData management tools make ISO easy\u201d, Manufacturing Systems, Vol. 13 No. 4, p. 26."},{"key":"key2022032120412584000_b11","unstructured":"Hoover, S. (1994), \u201cSoftware helps company improve customer service and achieve ISO 9000\u201d, IIE Solutions, Vol. 26 No. 4, p. 25."},{"key":"key2022032120412584000_b12","doi-asserted-by":"crossref","unstructured":"Hoover, S. (1998), \u201c1998 software selection guide\u201d, Quality, Vol. 37 No. 12, pp. 34\u201040.","DOI":"10.1108\/rr.1998.12.1.37.43"},{"key":"key2022032120412584000_b13","unstructured":"Jacob, R.M. (1997), \u201cImplementing formal design review\u201d, Industrial Quality Control, February, pp. 398\u2010404."},{"key":"key2022032120412584000_b14","doi-asserted-by":"crossref","unstructured":"Khan, M. and Hafiz, N. (1999), \u201cDevelopment of an expert system for implementation of ISO 9000 quality systems\u201d, Total Quality Management, Vol. 10 No. 1, p. 48.","DOI":"10.1080\/0954412998054"},{"key":"key2022032120412584000_b15","unstructured":"Lari, A. (1997), ISO 9000, Sayeh Nama Publishing Co., Iran."},{"key":"key2022032120412584000_b16","unstructured":"Lari, A. and Kaynama, S. (2001), \u201cInformation management of ISO 9001\u201d, Proceedings of Biennial International Conference of Eastern Academy of Management, San Jose, Costa Rica."},{"key":"key2022032120412584000_b17","unstructured":"Minner, J.F. (1997), \u201cThe quality pro is key in pursuit of ISO 14000\u201d, Quality, Vol. 36 No. 1, pp. 40\u20101."},{"key":"key2022032120412584000_b18","unstructured":"Parr, G. (1995), \u201cSoftware introductions \u2013 no classroom needed with these CDs\u201d, Quality, Vol. 34 No. 10, p. 48."},{"key":"key2022032120412584000_b19","unstructured":"Parr, G. (1997a), \u201cHelp rookies learn SPC with this CD\u201d, Quality, Vol. 36 No. 6, p. 73."},{"key":"key2022032120412584000_b20","unstructured":"Parr, G. (1997b), \u201c\u2018Add in\u2019 this SPC program\u201d, Quality, Vol. 35 No. 12, pp. 68\u20109."},{"key":"key2022032120412584000_b21","unstructured":"Parr, G. (1997c), \u201cTutorial reveals software\u2019s document\u2010control\u2010power\u201d, Quality, Vol. 34 No. 4, pp. 120\u20103."},{"key":"key2022032120412584000_b22","unstructured":"Parr, G. (1998a), \u201cISO charter simplifies ISO 9000 documentation\u201d, Quality, Vol. 37 No. 8, pp. 64\u20105."},{"key":"key2022032120412584000_b23","unstructured":"Parr, G. (1998b), \u201cShare production date on the Web with WebSPC\u201d, Quality, Vol. 37 No. 10, pp. 64\u20105."},{"key":"key2022032120412584000_b24","unstructured":"Plenert, G. (1992), \u201cWhat does a decision support system (DSS) do for manufacturing?\u201d, Production and Inventory Management Journal, Vol. 33 No. 1, First Quarter, p. 17."},{"key":"key2022032120412584000_b25","unstructured":"Quality (1995), \u201cQuality software solves problems\u201d, Quality, Vol. 34 No. 1, p. 10."},{"key":"key2022032120412584000_b26","doi-asserted-by":"crossref","unstructured":"Sarkar, A. (1998), \u201cImplementation of ISO 9000 in a textile mill\u201d, Total Quality Management, Vol. 9 No. 1, pp. 123\u201031.","DOI":"10.1080\/0954412989315"},{"key":"key2022032120412584000_b27","unstructured":"Saxena, K.B.C. (1992), \u201cDSS development methodologies: a comparative review\u201d, Proceedings of the Twenty\u2010fifth Annual Hawaii International Conference on System Sciences, IEEE Computer Society Press, Los Alamitos, CA."},{"key":"key2022032120412584000_b28","unstructured":"Scott\u2010Morton, M. and Keen, P. (1971), DSS: An Organizational Perspective, Addison\u2010Wesley, MA."},{"key":"key2022032120412584000_b29","unstructured":"Sprague, R. and Carlson, E. (1982), Building Effective DSS, Prentice\u2010Hall, Englewood Cliffs, NJ."},{"key":"key2022032120412584000_b30","unstructured":"Stavros, D.A. and French, M. (1998), \u201cISO = quality assurance\u201d, Industrial Distribution, Vol. 87 No. 1, pp. 72\u20103."},{"key":"key2022032120412584000_b31","unstructured":"Thondavadi, N.N. and Mascon, A.R. (1999), \u201cInformation management key to ISO 9001\u201d, Molding Systems, Vol. 56 No. 7, pp. 20\u20105."},{"key":"key2022032120412584000_b32","unstructured":"Zuckerman, A. 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