{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,14]],"date-time":"2026-02-14T04:15:39Z","timestamp":1771042539519,"version":"3.50.1"},"reference-count":6,"publisher":"Emerald","issue":"2","license":[{"start":{"date-parts":[[2005,4,1]],"date-time":"2005-04-01T00:00:00Z","timestamp":1112313600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2005,4,1]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>The purpose of the paper is to demonstrate that significant improvements through business process re\u2010engineering can still be achieved after the implementation of enterprise resource planning systems. While the business process re\u2010engineering benefits of enterprise resource planning systems have been widely published, the opportunities for process improvement after the installation of integrated systems have not been extensively explored.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>This paper results from a case study of the highly successful intervention in the purchasing and accounts payable functions of Mobil Oil Australia Limited undertaken well after the implementation one of the widely used off\u2010the\u2010shelf enterprise resource planning systems, SAP (Systems, Applications and Products in Data Processing).<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>Significant benefits were achieved in the purchasing and accounts payable functions of Mobil Oil Australia Limited, via a focus on best practice and radical process improvement. Invoices and invoice processing were largely eliminated. Cheque usage was reduced by 87 per cent and the staff paying accounts cut by almost 75 per cent.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>The case study demonstrates clearly to companies and practitioners that business process re\u2010engineering can achieve \u201cdramatic improvements in cost, quality, service and speed\u201d even after an enterprise resource planning solution has been implemented via a focus on best practice benchmarking and using best practice to provide a target for the change team. Companies can leverage existing, often substantial, investments in installed systems to further improve their processes and increase the return on those investments.<\/jats:p><\/jats:sec>","DOI":"10.1108\/14637150510591174","type":"journal-article","created":{"date-parts":[[2005,4,26]],"date-time":"2005-04-26T02:00:06Z","timestamp":1114480806000},"page":"185-197","source":"Crossref","is-referenced-by-count":13,"title":["Business process re\u2010engineering pays after enterprise resource planning"],"prefix":"10.1108","volume":"11","author":[{"given":"Ian","family":"Martin","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Yen","family":"Cheung","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2022031820222572300_b1","unstructured":"Deutsch, C. (1999), \u201cWorking wide of the mark\u201d, BRW, July 30, p. 48."},{"key":"key2022031820222572300_b2","unstructured":"James, D. and Wolf, M. (2000), \u201cPlanning: new life from an old system\u201d, BRW, Vol. 22 No. 17, pp. 88\u201091."},{"key":"key2022031820222572300_b3","doi-asserted-by":"crossref","unstructured":"Jarrar, Y. (2001), \u201cFuture trends in benchmarking for competitive advantage: a global survey\u201d, TQM Journal, Vol. 12 Nos. 7\/8.","DOI":"10.1080\/09544120100000014"},{"key":"key2022031820222572300_b4","unstructured":"Hammer, M. and Champy, J. (2001), Reengineering the Corporation: A Manifesto for Business Revolution, revised ed., Nicholas Brealey Publishing, London."},{"key":"key2022031820222572300_b5","unstructured":"Porter, M.E. and Miller, V.E. (1985), \u201cHow information gives you competitive advantage\u201d, Harvard Business Review, July\/August."},{"key":"key2022031820222572300_b6","unstructured":"Riley, J. (2003), \u201cERP payoffs prove elusive\u201d, Australian IT, February 4."}],"container-title":["Business Process Management Journal"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/14637150510591174","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/14637150510591174\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/14637150510591174\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,25]],"date-time":"2025-07-25T00:35:45Z","timestamp":1753403745000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/bpmj\/article\/11\/2\/185-197\/273063"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2005,4,1]]},"references-count":6,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2005,4,1]]}},"alternative-id":["10.1108\/14637150510591174"],"URL":"https:\/\/doi.org\/10.1108\/14637150510591174","relation":{},"ISSN":["1463-7154"],"issn-type":[{"value":"1463-7154","type":"print"}],"subject":[],"published":{"date-parts":[[2005,4,1]]}}}