{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,19]],"date-time":"2026-02-19T08:35:29Z","timestamp":1771490129463,"version":"3.50.1"},"reference-count":28,"publisher":"Emerald","issue":"2","license":[{"start":{"date-parts":[[2007,4,24]],"date-time":"2007-04-24T00:00:00Z","timestamp":1177372800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2007,4,24]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>This paper seeks to provide business process redesign (BPR) practitioners and academics with insight into the most popular heuristics to derive improved process designs.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>An online survey was carried out in the years 2003\u20102004 among a wide range of experienced BPR practitioners in the UK and The Netherlands.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>The survey indicates that this \u201ctop ten\u201d of best practices is indeed extensively used in practice. Moreover, indications for their business impact have been collected and classified.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Research limitations\/implications<\/jats:title><jats:p>The authors' estimations of best practices effectiveness differed from feedback obtained from respondents, possibly caused by the design of the survey instrument. This is food for further research.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p>The presented framework can be used by practitioners to keep the various aspects of a redesign in perspective. The presented list of BPR best practices is directly applicable to derive new process designs.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>This paper addresses the subject of process <jats:italic>redesign<\/jats:italic>, rather than the more popular subject of process <jats:italic>reengineering<\/jats:italic>. As such, it fills in part an existing gap in knowledge.<\/jats:p><\/jats:sec>","DOI":"10.1108\/14637150710740455","type":"journal-article","created":{"date-parts":[[2007,4,5]],"date-time":"2007-04-05T09:42:04Z","timestamp":1175766124000},"page":"193-213","source":"Crossref","is-referenced-by-count":108,"title":["Best practices in business process redesign: use and impact"],"prefix":"10.1108","volume":"13","author":[{"given":"S.","family":"Limam Mansar","sequence":"first","affiliation":[]},{"given":"H.A.","family":"Reijers","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2021010620062676100_b1","unstructured":"Alter, S. (1999), Information Systems: A Management Perspective, Addison Wesley, Amsterdam."},{"key":"key2021010620062676100_b2","unstructured":"Berio, G. and Vernadat, F. 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