{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,24]],"date-time":"2026-01-24T16:37:05Z","timestamp":1769272625616,"version":"3.49.0"},"reference-count":19,"publisher":"Emerald","issue":"1","license":[{"start":{"date-parts":[[2008,2,8]],"date-time":"2008-02-08T00:00:00Z","timestamp":1202428800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2008,2,8]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>This paper sets out to review the different types of outsourcing, its drivers and process, and to identify world\u2010class capabilities that host organisations can leverage.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>This paper is primarily based on a review of literature.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>Outsourcing helps the organisation to achieve higher levels of value creation for the final customer. Drivers of outsourcing emanate from organisational initiatives, improvement focus, financial and cost objectives, or growth objectives. A wide range of core and non\u2010core critical business processes are increasingly being outsourced covering a large spectrum of sectors and operations, enabling host organisations to gain access to world\u2010class capabilities.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>This paper identifies critical drivers of outsourcing and the process by reviewing available literature in this area. In doing this an attempt is made to find answers to some fundamental questions. What are the main types and drivers of outsourcing? What are the different phases in the process of outsourcing? This paper discusses in detail the significant drivers and process of outsourcing; and the world\u2010class capabilities accessible by the host organisation. Case studies are used to illustrate these aspects further.<\/jats:p><\/jats:sec>","DOI":"10.1108\/14637150810849382","type":"journal-article","created":{"date-parts":[[2008,2,9]],"date-time":"2008-02-09T07:04:51Z","timestamp":1202540691000},"page":"23-38","source":"Crossref","is-referenced-by-count":62,"title":["Business process outsourcing: an approach to gain access to world\u2010class capabilities"],"prefix":"10.1108","volume":"14","author":[{"given":"Bhimrao","family":"Ghodeswar","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Janardan","family":"Vaidyanathan","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2022012120442546000_b1","doi-asserted-by":"crossref","unstructured":"Aron, R., Clemons, E.K. and Reddi, S. (2005), \u201cJust right outsourcing: understanding and managing risk\u201d, Journal of Management Information Systems, Vol. 22 No. 2, pp. 37\u201055.","DOI":"10.1080\/07421222.2005.11045852"},{"key":"key2022012120442546000_b2","doi-asserted-by":"crossref","unstructured":"Bartell, S.M. (1998), \u201cInformation systems outsourcing: a literature review and agenda for future research\u201d, International Journal of Organizational Theory and Behavior, Vol. 1 No. 1, pp. 17\u201044.","DOI":"10.1108\/IJOTB-01-01-1998-B002"},{"key":"key2022012120442546000_b3","doi-asserted-by":"crossref","unstructured":"Bhattacharya, S., Behara, R.S. and Gundersen, D.E. (2003), \u201cBusiness risk perspectives on information systems outsourcing\u201d, International Journal of Accounting Information Systems, Vol. 4, pp. 75\u201093.","DOI":"10.1016\/S1467-0895(03)00004-6"},{"key":"key2022012120442546000_b4","unstructured":"Brown, D. and Wilson, S. (2005), The Black Book of Outsourcing \u2013 How to Manage the Changes, Challenges, and Opportunities, Wiley, Hoboken, NJ, pp. 19\u201043."},{"key":"key2022012120442546000_b5","unstructured":"Farrell, D. (2004), \u201cBeyond offshoring: access your company's global potential\u201d, Harvard Business Review, Vol. 82 No. 12, pp. 82\u201090."},{"key":"key2022012120442546000_b6","doi-asserted-by":"crossref","unstructured":"Gonalgo, M.D., Sackett, P. and Evans, S. (2005), \u201cBreaking outsourcing into manageable phases\u201d, IEE Engineering Management, December\/January, pp. 28\u201030.","DOI":"10.1049\/em:20040608"},{"key":"key2022012120442546000_b7","unstructured":"Gottfredson, M., Puryear, R. and Phillips, S. (2005), \u201cStrategic sourcing: from periphery to core\u201d, Harvard Business Review, Vol. 83 No. 2, pp. 132\u20109."},{"key":"key2022012120442546000_b8","unstructured":"Greaver, M.F. II (1999), Strategic Outsourcing \u2013 A Structured Approach to Outsourcing Decisions and Initiatives, AMACOM, New York, NY, pp. 3\u201034."},{"key":"key2022012120442546000_b9","doi-asserted-by":"crossref","unstructured":"Hussey, D. and Jenster, P. (2003), \u201cOutsourcing: the supplier viewpoint\u201d, Strategic Change, Vol. 2 No. 1, pp. 7\u201020.","DOI":"10.1002\/jsc.613"},{"key":"key2022012120442546000_b10","unstructured":"IBM Grid Computing (2004), The Era of Grid Computing: Enabling New Possibilities for your Business, IBM Grid Computing, New York, NY."},{"key":"key2022012120442546000_b11","doi-asserted-by":"crossref","unstructured":"Kakabadse, A. and Kakabadse, N. (2003), \u201cOutsourcing best practices: transformational and transactional considerations\u201d, Knowledge and Process Management, Vol. 10 No. 1, pp. 60\u201071.","DOI":"10.1002\/kpm.161"},{"key":"key2022012120442546000_b12","doi-asserted-by":"crossref","unstructured":"Lankford, W.M. and Parsa, F. (1999), \u201cOutsourcing: a primer\u201d, Management Decision, Vol. 34 No. 7, pp. 310\u20106.","DOI":"10.1108\/00251749910269357"},{"key":"key2022012120442546000_b13","unstructured":"Linder, J. (2004), \u201cTransformational outsourcing\u201d, MIT Sloan Management Review, Vol. 45 No. 2, pp. 52\u20108."},{"key":"key2022012120442546000_b14","unstructured":"Monczka, R.M., Carter, J.R., Markham, W.J., Blascovich, J.D. and Slaight, T.H. (2005), Outsourcing Strategically for Sustainable Competitive Advantage. A Joint Research Study, CAPS Research\/A.T. Kearney, Inc., Tempe, AZ\/Alexandria, VA."},{"key":"key2022012120442546000_b15","doi-asserted-by":"crossref","unstructured":"Pfannenstein, L.L. and Tsai, R.J. (2004), \u201cOffshore outsourcing: current and future effects on the American IT industry\u201d, Information Systems Management Journal, Vol. 21 No. 4, pp. 72\u201080.","DOI":"10.1201\/1078\/44705.21.4.20040901\/84190.9"},{"key":"key2022012120442546000_b16","unstructured":"Quinn, J.B. and Hilmer, F.G. (1995), \u201cStrategic outsourcing\u201d, The McKinsey Quarterly, No. 1, pp. 48\u201070."},{"key":"key2022012120442546000_b17","doi-asserted-by":"crossref","unstructured":"Ramachandran, K. and Voleti, S. (2004), \u201cBusiness process outsourcing (BPO): emerging scenario and strategic options for IT\u2010enabled services\u201d, Vikalpa, Vol. 29 No. 1, pp. 49\u201062.","DOI":"10.1177\/0256090920040105"},{"key":"key2022012120442546000_b18","doi-asserted-by":"crossref","unstructured":"Ryals, L.J. and Rogers, B. (2006), \u201cHolding up the mirror: the impact of strategic procurement practices on account management\u201d, Business Horizons, Vol. 49 No. 1, pp. 41\u201050.","DOI":"10.1016\/j.bushor.2005.05.007"},{"key":"key2022012120442546000_b19","doi-asserted-by":"crossref","unstructured":"Zineldin, M. (2002), \u201cDeveloping and managing a romantic business relationship: life cycle and strategies\u201d, Managerial Auditing Journal, Vol. 17 No. 9, pp. 546\u201058.","DOI":"10.1108\/02686900210447542"}],"container-title":["Business Process Management Journal"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/14637150810849382","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/14637150810849382\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/14637150810849382\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,25]],"date-time":"2025-07-25T00:36:03Z","timestamp":1753403763000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/bpmj\/article\/14\/1\/23-38\/257765"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2008,2,8]]},"references-count":19,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2008,2,8]]}},"alternative-id":["10.1108\/14637150810849382"],"URL":"https:\/\/doi.org\/10.1108\/14637150810849382","relation":{},"ISSN":["1463-7154"],"issn-type":[{"value":"1463-7154","type":"print"}],"subject":[],"published":{"date-parts":[[2008,2,8]]}}}