{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,21]],"date-time":"2026-07-21T10:17:13Z","timestamp":1784629033139,"version":"3.55.0"},"reference-count":43,"publisher":"Emerald","issue":"4","license":[{"start":{"date-parts":[[2008,7,25]],"date-time":"2008-07-25T00:00:00Z","timestamp":1216944000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2008,7,25]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>The purpose of this paper is to investigate the impact of such contingency factors as top management support, business vision, and external expertise, on the one hand, and enterprise resource planning (ERP) system success, on the other.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>A conceptual model was developed and relevant hypotheses formulated. Surveys were conducted in two Northern European countries and a structural equation modeling technique used to analyze the data.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>It was found that the three contingency factors positively influence ERP system success. More importantly, the relative importance of quality external expertise over the other two factors for ERP initiatives was underscored<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>It is argued that ERP systems are different from other information technology implementations; as such, there is a need to provide insights as to how the aforementioned factors play out in the context of ERP system success evaluations for adopting organizations. As was predicted, the results showed that the three contingency factors positively influence ERP system success. More importantly, the relative importance of quality external expertise over the other two factors for ERP initiatives was underscored. The implications of the findings for both practitioners and researchers are discussed.<\/jats:p><\/jats:sec>","DOI":"10.1108\/14637150810888073","type":"journal-article","created":{"date-parts":[[2008,8,16]],"date-time":"2008-08-16T07:34:52Z","timestamp":1218872092000},"page":"551-568","source":"Crossref","is-referenced-by-count":96,"title":["Impacts of business vision, top management support, and external expertise on ERP success"],"prefix":"10.1108","volume":"14","author":[{"given":"Princely","family":"Ifinedo","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","reference":[{"key":"key2022012220432340600_b1","unstructured":"Al\u2010Mashari, M. (2003), \u201cEnterprise resource planning (ERP) systems: a research agenda\u201d, Industrial Management & Data Systems, Vol. 103 No. 1, pp. 22\u20107."},{"key":"key2022012220432340600_b2","doi-asserted-by":"crossref","unstructured":"Armstrong, J.S. and Overton, T.S. (1977), \u201cEstimating non\u2010response bias in mail surveys\u201d, Journal of Marketing Research, Vol. 4 No. 3, pp. 396\u2010402.","DOI":"10.1177\/002224377701400320"},{"key":"key2022012220432340600_b3","doi-asserted-by":"crossref","unstructured":"Attewell, P. (1992), \u201cTechnology diffusion and organizational learning: the case of business computing\u201d, Organization Science, Vol. 3 No. 1, pp. 1\u201019.","DOI":"10.1287\/orsc.3.1.1"},{"key":"key2022012220432340600_b4","doi-asserted-by":"crossref","unstructured":"Bajwa, D., Rai, A. and Brennan, I. (1998), \u201cKey antecedents of executive information system success: a path analytic approach\u201d, Decision Support Systems, Vol. 22 No. 1, pp. 31\u201043.","DOI":"10.1016\/S0167-9236(97)00032-8"},{"key":"key2022012220432340600_b5","doi-asserted-by":"crossref","unstructured":"Bingi, P., Sharma, M. and Godla, J. (1999), \u201cCritical issues affecting an ERP implementation\u201d, Information Systems Management, Vol. 16 No. 3, pp. 7\u201014.","DOI":"10.1201\/1078\/43197.16.3.19990601\/31310.2"},{"key":"key2022012220432340600_b6","unstructured":"Chin, W. (1998), \u201cIssues and opinion on structural equation modeling\u201d, MIS Quarterly, Vol. 22 No. 1, pp. vii\u2010xvi."},{"key":"key2022012220432340600_b8","unstructured":"Davenport, T. (1998), \u201cPutting the enterprise into the enterprise system\u201d, Harvard Business Review, Vol. 76 No. 4, pp. 121\u201031."},{"key":"key2022012220432340600_b9","unstructured":"Davenport, T. (2000), Mission Critical, Harvard Business School Press, Boston, MA."},{"key":"key2022012220432340600_b10","unstructured":"Deloitte Consulting (2000), \u201cERP's second wave: maximizing the value of ERP\u2010enabled processes\u201d, available at: www.dc.com\/Insights\/research (accessed May 5, 2006)."},{"key":"key2022012220432340600_b7","doi-asserted-by":"crossref","unstructured":"DeLone, W.H. and McLean, E.R. (1992), \u201cInformation systems success: the quest for the dependable variable\u201d, Information Systems Research, Vol. 3 No. 1, pp. 60\u201095.","DOI":"10.1287\/isre.3.1.60"},{"key":"key2022012220432340600_b12","doi-asserted-by":"crossref","unstructured":"Dong, L. (2001), \u201cModeling top management influence on ES implementation\u201d, Business Process Management Journal, Vol. 7 No. 3, pp. 243\u201050.","DOI":"10.1108\/14637150110392737"},{"key":"key2022012220432340600_b13","doi-asserted-by":"crossref","unstructured":"Ein\u2010Dor, P. and Segev, E. (1978), \u201cOrganizational context and the success of management information systems\u201d, Management Science, Vol. 24 No. 10, pp. 1064\u201077.","DOI":"10.1287\/mnsc.24.10.1064"},{"key":"key2022012220432340600_b15","doi-asserted-by":"crossref","unstructured":"Fornell, C. and Larcker, D.F. (1981), \u201cEvaluating structural equations models with unobservable variables and measurement error\u201d, Journal of Marketing Research, Vol. 8 No. 1, pp. 39\u201050.","DOI":"10.1177\/002224378101800104"},{"key":"key2022012220432340600_b16","unstructured":"Gable, G., Sedera, D. and Chan, T. (2003), \u201cEnterprise systems success: a measurement model\u201d, Proceedings of the 24th ICIS, Seattle, Washington, DC."},{"key":"key2022012220432340600_b18","doi-asserted-by":"crossref","unstructured":"Gefen, D. (2004), \u201cWhat wakes ERP implementation relationships worthwhile: linking trust mechanisms and ERP usefulness\u201d, Journal of Management Information Systems, Vol. 21 No. 1, pp. 263\u201088.","DOI":"10.1080\/07421222.2004.11045792"},{"key":"key2022012220432340600_b17","doi-asserted-by":"crossref","unstructured":"Gefen, D. and Ridings, C.M. (2002), \u201cImplementation team responsiveness and user evaluation of customer relation management: a quasi\u2010experimental design study of social exchange theory\u201d, Journal of Management Information Systems, Vol. 19 No. 1, pp. 47\u201069.","DOI":"10.1080\/07421222.2002.11045717"},{"key":"key2022012220432340600_b19","unstructured":"Ifinedo, P. (2006a), \u201cExtending the Gable et al. enterprise systems success measurement model: a preliminary study\u201d, Journal of Information Technology Management, Vol. 17 No. 1, pp. 14\u201033."},{"key":"key2022012220432340600_b20","unstructured":"Ifinedo, P. (2006b), \u201cEnterprise resource planning systems success assessment: an integrative framework\u201d, PhD thesis, Department of Computer Science and Information Systems, University of Jyv\u00e4skyl\u00e4, Jyv\u00e4skyl\u00e4."},{"key":"key2022012220432340600_b21","unstructured":"Ifinedo, P. and Nahar, N. (2006), \u201cQuality, impact and success of ERP systems: a study involving some firms in the Nordic\u2010Baltic region\u201d, Journal of Information Technology Impact, Vol. 6 No. 1, pp. 19\u201046."},{"key":"key2022012220432340600_b22","doi-asserted-by":"crossref","unstructured":"Igbaria, M. (1990), \u201cEnd\u2010user computing effectiveness: a structural equation model\u201d, Omega: International Journal of Management Science, Vol. 18 No. 6, pp. 637\u201052.","DOI":"10.1016\/0305-0483(90)90055-E"},{"key":"key2022012220432340600_b23","unstructured":"Johnson, G. and Scholes, K. (1999), Exploring Corporate Strategy: Text and Cases, Prentice\u2010Hall, London."},{"key":"key2022012220432340600_b24","doi-asserted-by":"crossref","unstructured":"Keen, P. (1993), \u201cInformation technology and the management difference: a fusion map\u201d, IBM Systems Journal, Vol. 32 No. 1, pp. 17\u201039.","DOI":"10.1147\/sj.321.0017"},{"key":"key2022012220432340600_b25","doi-asserted-by":"crossref","unstructured":"Klaus, H., Rosemann, M. and Gable, G.G. (2000), \u201cWhat is ERP?\u201d, Information Systems Frontier, Vol. 2 No. 2, pp. 141\u201062.","DOI":"10.1023\/A:1026543906354"},{"key":"key2022012220432340600_b26","doi-asserted-by":"crossref","unstructured":"Ko, D., Kirsch, J.L. and King, W.R. (2005), \u201cAntecedents of knowledge transfer from consultants to clients in enterprise system implementations\u201d, MIS Quarterly, Vol. 29 No. 1, pp. 59\u201085.","DOI":"10.2307\/25148668"},{"key":"key2022012220432340600_b27","doi-asserted-by":"crossref","unstructured":"Krumbholz, M. and Maiden, N. (2001), \u201cThe implementation of enterprise resource planning packages in different organizational and national cultures\u201d, Information Systems, Vol. 26 No. 3, pp. 185\u2010204.","DOI":"10.1016\/S0306-4379(01)00016-3"},{"key":"key2022012220432340600_b28","unstructured":"Laukkanen, S., Sarpola, S. and Hallikainen, P. (2005), \u201cERP system adoption \u2013 does the size matter?\u201d, Proceedings of the 38th Hawaii International Conference on System Sciences, Hawaii, USA."},{"key":"key2022012220432340600_b29","unstructured":"Lawrence, P.R. and Lorsch, J.W. (1967), Organization and Environment, Division of Research, Graduate School of Business Administration, Harvard University, Boston, MA."},{"key":"key2022012220432340600_b30","doi-asserted-by":"crossref","unstructured":"Liang, H., Saraf, N., Hu, Q. and Xue, Y. (2007), \u201cAssimilation of enterprise systems: the effect of institutional pressures and the mediating role of top management\u201d, MIS Quarterly, Vol. 31 No. 1, pp. 59\u201087.","DOI":"10.2307\/25148781"},{"key":"key2022012220432340600_b31","unstructured":"Markus, L. and Tanis, C. (2000), \u201cThe enterprise systems experience \u2013 from adoption to success\u201d, in Zmud, R.W. (Ed.), Framing the Domains of IT Research: Glimpsing the Future Through the Past, Pinnaflex Educational Resources, Inc., Cincinnati, OH."},{"key":"key2022012220432340600_b32","unstructured":"Martin, M. (1998), \u201cEnterprise resource planning\u201d, Fortune, Vol. 137 No. 2, pp. 149\u201051."},{"key":"key2022012220432340600_b33","doi-asserted-by":"crossref","unstructured":"Nandhakumar, J., Rossi, M. and Talvinen, J. (2005), \u201cThe dynamics of contextual forces of ERP implementation\u201d, Journal of Strategic Information Systems, Vol. 14 No. 2, pp. 221\u201042.","DOI":"10.1016\/j.jsis.2005.04.002"},{"key":"key2022012220432340600_b34","doi-asserted-by":"crossref","unstructured":"Nicolaou, A.I. (2004), \u201cFirm performance effects in relation to the implementation and use of enterprise resource planning systems\u201d, Journal of Information Systems, Vol. 18 No. 2, pp. 79\u2010105.","DOI":"10.2308\/jis.2004.18.2.79"},{"key":"key2022012220432340600_b35","unstructured":"Nunnally, J.C. (1978), Psychometric Theory, 2nd ed., McGraw\u2010Hill, New York, NY."},{"key":"key2022012220432340600_b36","doi-asserted-by":"crossref","unstructured":"Poston, R. and Grabski, S. (2001), \u201cFinancial impacts of enterprise resource planning implementations\u201d, International Journal of Accounting Information Systems, Vol. 2 No. 4, pp. 271\u201094.","DOI":"10.1016\/S1467-0895(01)00024-0"},{"key":"key2022012220432340600_b37","unstructured":"Sedera, D., Gable, G. and Chan, T. (2003), \u201cKnowledge management for ERP success\u201d, Proceedings of the 7th PACIS, Adelaide, Australia."},{"key":"key2022012220432340600_b39","doi-asserted-by":"crossref","unstructured":"Soh, C., Kien, S.S. and Tay\u2010Yap, J. (2000), \u201cCulture fits and misfits: is ERP a universal solution?\u201d, Communications of the ACM, Vol. 43 No. 4, pp. 47\u201051.","DOI":"10.1145\/332051.332070"},{"key":"key2022012220432340600_b40","doi-asserted-by":"crossref","unstructured":"Somers, T.M. and Nelson, K.G. (2004), \u201cA taxonomy of players and activities across the ERP project life cycle\u201d, Information & Management, Vol. 41 No. 3, pp. 257\u201078.","DOI":"10.1016\/S0378-7206(03)00023-5"},{"key":"key2022012220432340600_b38","doi-asserted-by":"crossref","unstructured":"Stefanou, C.J. (2001), \u201cA framework for the ex\u2010ante evaluation of ERP software\u201d, European Journal of Information Systems, Vol. 10 No. 4, pp. 204\u201015.","DOI":"10.1057\/palgrave.ejis.3000407"},{"key":"key2022012220432340600_b41","doi-asserted-by":"crossref","unstructured":"Thong, J.Y.L., Yap, C. and Raman, K.S. (1996), \u201cTop management support, external expertise and information systems implementation in small businesses\u201d, Information Systems Research, Vol. 7 No. 2, pp. 248\u201067.","DOI":"10.1287\/isre.7.2.248"},{"key":"key2022012220432340600_b42","doi-asserted-by":"crossref","unstructured":"Wang, E.T.G. and Chen, J.H.F. (2006), \u201cEffects of internal support and consultant quality on the consulting process and ERP system quality\u201d, Decision Support System, Vol. 42 No. 2, pp. 1029\u201041.","DOI":"10.1016\/j.dss.2005.08.005"},{"key":"key2022012220432340600_b43","unstructured":"Westrup, C. and Knight, F. (2000), \u201cConsultants and enterprise resource planning (ERP) systems\u201d, Proceedings of the 8th European Conference of Information Systems, Vienna, Austria."},{"key":"key2022012220432340600_b44","doi-asserted-by":"crossref","unstructured":"Yu, C\u2010S. (2005), \u201cCauses influencing the effectiveness of the post\u2010implementation ERP system\u201d, Industrial Management & Data Systems, Vol. 105 No. 1, pp. 115\u201032.","DOI":"10.1108\/02635570510575225"},{"key":"key2022012220432340600_frd2","unstructured":"EC (2003), \u201cSME definition: commission recommendation\u201d, available at: http:\/\/europa.eu.int\/comm\/enterprise\/enterprise_policy\/sme_definition\/index_en.htm (accessed January, 2006)."}],"container-title":["Business Process Management Journal"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/14637150810888073","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/14637150810888073\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/14637150810888073\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,25]],"date-time":"2025-07-25T00:36:08Z","timestamp":1753403768000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/bpmj\/article\/14\/4\/551-568\/256809"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2008,7,25]]},"references-count":43,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2008,7,25]]}},"alternative-id":["10.1108\/14637150810888073"],"URL":"https:\/\/doi.org\/10.1108\/14637150810888073","relation":{},"ISSN":["1463-7154"],"issn-type":[{"value":"1463-7154","type":"print"}],"subject":[],"published":{"date-parts":[[2008,7,25]]}}}