{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,26]],"date-time":"2026-06-26T10:25:24Z","timestamp":1782469524257,"version":"3.54.5"},"reference-count":94,"publisher":"Emerald","issue":"5","license":[{"start":{"date-parts":[[2008,9,12]],"date-time":"2008-09-12T00:00:00Z","timestamp":1221177600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2008,9,12]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>The purpose of this paper is to contribute to defining the tasks necessary to process management, considering both conceptual and practical views.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>Bibliographic review for tasks mentioned as typically necessary to process management, plus a field survey involving professionals working in process management.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>The bibliographic review yielded a set of tasks that were grouped conceptually into \u201cdesigning processes\u201d, \u201cmanaging processes from day to day\u201d and \u201cfostering process\u2010related learning\u201d. These groups were then validated with practioners as valid constructs. The field survey produced two major findings: the first underlining the practical importance of the tasks identified as necessary to process management and the second demonstrating that most organizations where the study participants work are structured functionally, but have practices for managing cross\u2010functional processes or \u201cend\u2010to\u2010end process\u201d. The conceptual and practical comparison brings to light gaps between authors and professionals.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Research limitations\/implications<\/jats:title><jats:p>There is significant variation in the job positions and sectors occupied by the group studied and the sample is not random, given that all are enrolled in postgraduate process management programs and thus share an interest in the subject.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p>Organizations can identify tasks that are necessary and important to process management and have an instrument (the questionnaire) for deciding how best to manage processes. Where functional management of cross\u2010functional processes is found, this recommends developing organizational solutions to upgrade the capacity for coordination among activities without necessarily introducing changes in organizational structure.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>The paper describes an unprecedented study and helps clarify what needs to be done to manage processes.<\/jats:p><\/jats:sec>","DOI":"10.1108\/14637150810903066","type":"journal-article","created":{"date-parts":[[2008,9,27]],"date-time":"2008-09-27T07:04:36Z","timestamp":1222499076000},"page":"694-723","source":"Crossref","is-referenced-by-count":62,"title":["Process management tasks: a conceptual and practical view"],"prefix":"10.1108","volume":"14","author":[{"given":"Rafael","family":"Paim","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Heitor","family":"Mansur Caulliraux","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Rodolfo","family":"Cardoso","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","reference":[{"key":"key2022030820425527600_b88","doi-asserted-by":"crossref","unstructured":"Aalst, A.H.M., Hofstede, A.H.M. and Weske, M. (2003) in van der Aalst, W.V.A. et al. (Eds), Business Process Management: A Survey in BPM 2003, LNCS 2678, Springer\u2010Verlag, Berlin Heidelberg, pp. 1\u201012.","DOI":"10.1007\/3-540-44895-0_1"},{"key":"key2022030820425527600_b2","doi-asserted-by":"crossref","unstructured":"Adesola, S. and Baines, T. (2005), \u201cDeveloping and evaluating a methodology for business process improvement\u201d, Business Process Management Journal, Vol. 11 No. 1, pp. 37\u201046.","DOI":"10.1108\/14637150510578719"},{"key":"key2022030820425527600_b3","doi-asserted-by":"crossref","unstructured":"Allen, R. and Helms, M. (2006), \u201cLinking strategic practices and organizational performance to Porter's generic strategies\u201d, Business Process Management Journal, Vol. 12 No. 4, pp. 433\u201054.","DOI":"10.1108\/14637150610678069"},{"key":"key2022030820425527600_b91","unstructured":"Andrews, T., Curbera, F., Dholakia, H., Goland, Y., Klein, J., Leymann, F., et al. (Eds) (2003), Business Process Execution Language For Web Services, Version 1.1, Bea, Ibm, Microsoft, Sap, Siebel."},{"key":"key2022030820425527600_b4","unstructured":"Antunes, J.A.V. Jr (1998), \u201cEm Dire\u00e7\u00e3o a uma Teoria Geral de Administra\u00e7\u00e3o da Produ\u00e7\u00e3o: Uma Discuss\u00e3o sobre a Possibilidade de Unifica\u00e7\u00e3o da Teoria das Restri\u00e7\u00f5es e da Teoria que Sustenta a Constru\u00e7\u00e3o dos Sistemas de Produ\u00e7\u00e3o com Estoque Zero\u201d, doctoral dissertation, UFRGS, Porto Alegre."},{"key":"key2022030820425527600_b5","doi-asserted-by":"crossref","unstructured":"Armistead, C. and Machin, S. (1997), \u201cImplications of business process management for operations management\u201d, International Journal of Operations & Production Management, Vol. 17 No. 9, pp. 886\u201098.","DOI":"10.1108\/01443579710171217"},{"key":"key2022030820425527600_b6","unstructured":"Ballou, R.H. (2003), Business Logistics: Supply Chain Management Business, Prentice\u2010Hall, Englewood Cliffs, NJ."},{"key":"key2022030820425527600_b7","unstructured":"Barnes, R. (1937), Motion and Time Study, Wiley, London."},{"key":"key2022030820425527600_b8","unstructured":"Bieberstein, N., Bose, S., Fiammante, M., Jones, K. and Shah, R. (2006), Service\u2010Oriented Architecture Compass: Business Value, Planning, and Enterprise Roadmap, 1st ed., Developer Works Series, IBM Press, Prentice\u2010Hall, Upper Saddle River, NJ, p. 232."},{"key":"key2022030820425527600_b9","doi-asserted-by":"crossref","unstructured":"Bititci, U.S., Turner, T.J. and Ball, P.D. (1999), \u201cThe viable business structure for managing agility\u201d, International Journal of Agile Management Systems, Vol. 1\/3, pp. 190\u20109.","DOI":"10.1108\/14654659910296571"},{"key":"key2022030820425527600_b10","unstructured":"Bowersox, D. and Closs, D. (1996), Logistics Management: The Integrated Supply Chain, McGraw\u2010Hill, New York, NY."},{"key":"key2022030820425527600_b11","unstructured":"BPM Group (2005), In Search of BPM Excellence: Straight from the Thought Leaders, Business Process Management Group, Meghan\u2010Kiffer Press, Tampa, FL."},{"key":"key2022030820425527600_b12","unstructured":"Burlton, R. (2001), Business Process Management: Profiting from Process, Sams, Indianapolis, IN."},{"key":"key2022030820425527600_b13","unstructured":"Camp, R. (1995), Business Process Benchmarking: Finding and Implementing Best Practices, Wiley, New York, NY."},{"key":"key2022030820425527600_b14","unstructured":"Campos, V.F. (1996), Gerenciamento pelas Diretrizes, QFCO, Belo Horizonte."},{"key":"key2022030820425527600_b15","unstructured":"Cardoso, V.C. (2004), \u201cProcess\u2010oriented competence management: a method to manage the tacit knowledge of the organization\u201d, doctoral dissertation, UFRJ, Rio de Janeiro."},{"key":"key2022030820425527600_b16","unstructured":"Carson, G.B. (1967), Production Handbook, 2nd ed., Ronald Press, New York, NY."},{"key":"key2022030820425527600_b17","unstructured":"Caulliraux, H. and Cameira, R. (2000), \u201cA Consolida\u00e7\u00e3o da Vis\u00e3o por Processos na Engenharia de Produ\u00e7\u00e3o e Poss\u00edveis Desdobramentos\u201d, ABEPRO, Niter\u00f3i, Vol. 1, pp. 90\u20108."},{"key":"key2022030820425527600_b18","unstructured":"Chang, J. (2006), Business Process Management Systems, Auerbach Publications, New York, NY."},{"key":"key2022030820425527600_b19","unstructured":"Chrissis, M., Konrad, M. and Shrum, S. (2003), CMMI: Guidelines for Process Integration and Product Improvement, Addison\u2010Wesley, Boston, MA."},{"key":"key2022030820425527600_b20","doi-asserted-by":"crossref","unstructured":"Cohen, W. and Levinthal, D. (1990), \u201cAbsorptive capacity: a new perspective on learning and innovation\u201d, Administrative Science Quarterly, Vol. 35, pp. 128\u201052.","DOI":"10.2307\/2393553"},{"key":"key2022030820425527600_b21","unstructured":"Davenport, T. (1993), Process Innovation: Reengineering Work Through Information Technology, Harvard Business School Press, Boston, MA."},{"key":"key2022030820425527600_b95","unstructured":"Davenport, T. (1994), Reengenharia de processos: como inovar na empresa atrav\u00e9s da tecnologia de informa\u00e7\u00e3o, Campus, Rio de Janeiro, (translated from Davenport, T. (1993), Process Innovation: Reengineering Work Through Information Technology, Harvest Business School Press)."},{"key":"key2022030820425527600_b23","unstructured":"Davenport, T. (2000), Mission Critical, Harvard Business School Press, Boston, MA."},{"key":"key2022030820425527600_b24","unstructured":"Davenport, T. (2005), \u201cThe coming commoditization of processes\u201d, Harvard Business Review, Vol. 83 No. 6, pp. 100\u20108."},{"key":"key2022030820425527600_b22","unstructured":"Davenport, T.H. and Prusak, L. (1998), Working Knowledge: How Organizations Manage What They Know, Harvard Business School Press, Boston, MA."},{"key":"key2022030820425527600_b89","unstructured":"Davenport, T.H. and Short, J.E. (1990), \u201cThe new industrial engineering: information technology and business process redesign\u201d, Sloan Management Review, Summer, pp. 11\u201027."},{"key":"key2022030820425527600_b25","unstructured":"Deming, E. (1990), Qualidade: a revolu\u00e7\u00e3o da administra\u00e7\u00e3o, Marques Saraiva, S\u00e3o Paulo."},{"key":"key2022030820425527600_b26","doi-asserted-by":"crossref","unstructured":"Dyer, J. (2000), Collaborative Advantage, Oxford University Press, New York, NY.","DOI":"10.1093\/oso\/9780195130683.001.0001"},{"key":"key2022030820425527600_b28","doi-asserted-by":"crossref","unstructured":"Elzinga, D., Gulledge, T. and Lee, C. (Eds) (1999), Business Process Engineering: Advancing the State of the Art, Klumer, Norwell, MA.","DOI":"10.1007\/978-1-4615-5091-4"},{"key":"key2022030820425527600_b27","doi-asserted-by":"crossref","unstructured":"Elzinga, D., Horak, T., Lee, C. and Bruner, C. (1995), \u201cBusiness process management: survey and methodology\u201d, IEEE Transactions on Engineering Management, Vol. 42 No. 2, pp. 119\u201028.","DOI":"10.1109\/17.387274"},{"key":"key2022030820425527600_b29","unstructured":"Feigenbaum, A.V. (1961), Total Quality Control, McGraw\u2010Hill, New York, NY."},{"key":"key2022030820425527600_b30","unstructured":"Galbraith, J.R. (2000), Design the Global Corporation, Jossey\u2010Bass, San Francisco, CA."},{"key":"key2022030820425527600_b31","unstructured":"George, M. (2003), Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions, McGraw\u2010Hill, New York, NY."},{"key":"key2022030820425527600_b32","unstructured":"Ghoshal, S. and Bartlett, C.A. (1996), Changing the Role of Top Management: Beyond Structure to Processes, Harvard Business School Press, Boston, MA."},{"key":"key2022030820425527600_b33","unstructured":"Goldratt, E. (1990), What is this Thing Called Theory of Constrains and How it Should be Implemented?, North River Press, New York, NY."},{"key":"key2022030820425527600_b34","doi-asserted-by":"crossref","unstructured":"Grieger, M. (2004), \u201cAn empirical study of business processes across internet\u2010based electronic marketplaces: a supply\u2010chain\u2010management perspective\u201d, Business Process Management Journal, Vol. 10 No. 1, pp. 80\u2010100.","DOI":"10.1108\/14637150410518347"},{"key":"key2022030820425527600_b35","doi-asserted-by":"crossref","unstructured":"Grover, V. and Kettinger, W. (2000), Process Think: Winning Perspectives For Business Change in the Information Age, Idea Group Inc., Hershey, PA.","DOI":"10.4018\/978-1-878289-68-1"},{"key":"key2022030820425527600_b92","unstructured":"Hair, J.F., Anderson, R.E., Tatham, R.L. and Black, W.C. (1995), Multivariate Data Analysis, Prentice\u2010Hall, Englewood Cliffs, NJ."},{"key":"key2022030820425527600_b37","unstructured":"Hammer, M. (2001), \u201cThe superefficient company\u201d, Harvard Business Review, pp. 82\u201091."},{"key":"key2022030820425527600_b38","unstructured":"Hammer, M. (2007), \u201cThe process audit\u201d, Harvard Business Review, April."},{"key":"key2022030820425527600_b39","doi-asserted-by":"crossref","unstructured":"Hammer, M. and Champy, J. (1993), Reengineering the Corporation: A Manifesto for Business Revolution, Harper, New York, NY.","DOI":"10.1016\/S0007-6813(05)80064-3"},{"key":"key2022030820425527600_b40","unstructured":"Harmon, P. (2003), Business Process Change: The Third Wave, Morgan Kaufmann, San Francisco, CA."},{"key":"key2022030820425527600_b41","unstructured":"Harrington, H.J. (1991), Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness, McGraw\u2010Hill, New York, NY."},{"key":"key2022030820425527600_b42","doi-asserted-by":"crossref","unstructured":"Hayashi, N. and Herman, G. (2002), \u201cA coordination\u2010theory approach to exploring process alternatives for designing differentiated products\u201d, Center for Coordination Science, MIT Sloan School of Management, Cambridge, MA, available at: http:\/\/ccc.mit.edu\/wpmenu.html (accessed June 2002).","DOI":"10.2139\/ssrn.307860"},{"key":"key2022030820425527600_b43","unstructured":"Hayes, B.E. (1992), Measuring Customer Satisfaction, Quality Press, Milwaukee, WI."},{"key":"key2022030820425527600_b45","doi-asserted-by":"crossref","unstructured":"Hlupic, V. (2003), Knowledge and Business Process Management, Idea Group, Hershey, PA.","DOI":"10.4018\/978-1-59140-036-3"},{"key":"key2022030820425527600_b46","unstructured":"Hunt, D. (1996), Process Mapping \u2013 How to Reengineer your Business Process, John Wiley, New York, NY."},{"key":"key2022030820425527600_b48","unstructured":"Jeston, J. and Nelis, J. (2006), Business Process Management: Practical Guidelines to Successful Implementations, Butterworth\u2010Heinemann\u2010Elsevier, Oxford."},{"key":"key2022030820425527600_b49","unstructured":"Juran, J.M. (1974), Quality Control Handbook, McGraw\u2010Hill, New York, NY."},{"key":"key2022030820425527600_b93","unstructured":"Juran, J.M. (1978), \u201cJapanese and western quality \u2013 a contrast\u201d, Quality Progress, Vol. 11 No. 12, pp. 10\u201018."},{"key":"key2022030820425527600_b50","unstructured":"Kaplan, R. and Norton, D. (1996), Balanced Scorecard: Translating Strategy into Action, Harvard Business School Press, Boston, MA."},{"key":"key2022030820425527600_b51","unstructured":"Kaplan, R. and Norton, D. (2000), The Strategy\u2010Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment, Harvard Business School Press, Boston, MA."},{"key":"key2022030820425527600_b52","unstructured":"Kaplan, R. and Norton, D. (2006), Alignment: Using the Balanced Scorecard to Create Corporate Synergies, Harvard Business School Press, Boston, MA."},{"key":"key2022030820425527600_b54","unstructured":"Keller, G. and Teufel, T. (1998), SAP R\/3 Process Oriented Implementation: Iterative Process Prototyping, Addison\u2010Wesley, Harlow, UK."},{"key":"key2022030820425527600_b55","unstructured":"Kirchmer, M. (1996), Business Process Oriented Implementation of Standard Software: How to Achieve Competitive Advantage Efficiently and Effectively, Springer\u2010Verlag, Berlin."},{"key":"key2022030820425527600_b56","doi-asserted-by":"crossref","unstructured":"Lee, R.G. and Dale, B.G. (1998), \u201cBusiness process management: a review and evaluation\u201d, Business Process Management Journal, Vol. 4 No. 3, pp. 214\u201025.","DOI":"10.1108\/14637159810224322"},{"key":"key2022030820425527600_b57","unstructured":"Likert, R. (1932), \u201cA technique for the measurement of attitudes\u201d, Archives of Psychology, Vol. 140, p. 55."},{"key":"key2022030820425527600_b58","doi-asserted-by":"crossref","unstructured":"Lindsay, A., Downs, D. and Lunn, K. (2003), \u201cBusiness processes \u2013 attempts to find a definition\u201d, Information and Software Technology. No., Vol. 45, pp. 1015\u20109.","DOI":"10.1016\/S0950-5849(03)00129-0"},{"key":"key2022030820425527600_b59","doi-asserted-by":"crossref","unstructured":"McCormack, K. (2001), \u201cBusiness process orientation: do you have it?\u201d, Quality Progress, Vol. 34 No. 1, pp. 51\u20108.","DOI":"10.4324\/9780367815608-2"},{"key":"key2022030820425527600_b87","doi-asserted-by":"crossref","unstructured":"Nonaka, I. and Takeuchi, H. (1995), The Knowledge Creation Company, Oxford University Press, Oxford.","DOI":"10.1093\/oso\/9780195092691.001.0001"},{"key":"key2022030820425527600_b60","unstructured":"Nunnaly, J.C. (1967), Psychometric Theory, McGraw\u2010Hill, New York, NY."},{"key":"key2022030820425527600_b61","unstructured":"Onho, T. (1988), Toyota Production System: Beyond Large Scale Production, Productivity Press, Cambridge, MA."},{"key":"key2022030820425527600_b63","unstructured":"Paim, R. (2002), \u201cEngenharia de Processos: an\u00e1lise do referencial te\u00f3rico\u2010conceitual, instrumentos, aplica\u00e7\u00f5es e casos\u201d, Masters thesis, Rio de Janeiro, COPPE\/UFRJ, available at: (GPI MAY) www.gpi.ufrj.br, accessed May 12, 2006."},{"key":"key2022030820425527600_b62","unstructured":"Paim, R. and Cameira, R. (2001), Processes: The High Performance Enabling Technology, SIMPOI, S\u00e3o Paulo, pp. 136\u201043."},{"key":"key2022030820425527600_b64","unstructured":"Paulk, M., Weber, C., Curtis, B. and Chrissis, M. (1995), The Capability Maturity Model: Guidelines for Improving the Software Process, Addison\u2010Wesley Longman Publishing Co., Inc., Boston, MA."},{"key":"key2022030820425527600_b66","unstructured":"Poirier, C. and Walker, I. (2005), Business Process Management Applied: Creating the Value Managed Enterprise, J. Ross Publishing and APICS, Boca Raton, FL."},{"key":"key2022030820425527600_b67","unstructured":"Porter, M. (1985), Competitive Advantage: Creating and Sustaining Superior Performance, Free Press, New York, NY."},{"key":"key2022030820425527600_b94","unstructured":"Pidd, M. (1998), Modelagem Empresarial \u2013 Ferramentas para tomada de decis\u00e3o, Bookman, Porto Alegre\/RS, (translated from Pidd, M. (1997), Tools for Thinking: Modelling in Management Science, Wiley)."},{"key":"key2022030820425527600_b68","doi-asserted-by":"crossref","unstructured":"Reijers Hajo, A. (2006), \u201cImplementing BPM systems: the role of process orientation\u201d, Business Process Management Journal, Vol. 12 No. 4, pp. 389\u2010409.","DOI":"10.1108\/14637150610678041"},{"key":"key2022030820425527600_b69","unstructured":"Rosemann, M., de Bruin, T. and Power, B. (2006), \u201cA model to measure business process management maturity and improve performance\u201d, in Jeston, J. and Nelis, J. (Eds), Business Process Management, Chapter 27, Butterworth\u2010Heinemann, London."},{"key":"key2022030820425527600_b70","unstructured":"Rummler, G.A. and Brache, A.P. (1995), Improving Performance: How to Manage the White Space on the Organizational Chart, Jossey\u2010Bass, San Francisco, CA."},{"key":"key2022030820425527600_b71","unstructured":"Salerno, M. (1999), Projeto de Organiza\u00e7\u00f5es Integradas e Flex\u00edveis, Atlas, S\u00e3o Paulo."},{"key":"key2022030820425527600_b72","unstructured":"Schein, E. (1997), Organizational Culture and Leadership, Jossey\u2010Bass Publishers, San Francisco, CA."},{"key":"key2022030820425527600_b73","unstructured":"Senge, P. (1990), The Fifth Discipline: The Art and Practice of the Learning Organization, Currency Doubleday, New York, NY."},{"key":"key2022030820425527600_b74","unstructured":"Shingo, S. (1989), A Study of the Toyota Production System from an Industrial Engineering Viewpoint, (Produce What Is Needed, When It's Needed), Productivity Press, New York, NY."},{"key":"key2022030820425527600_b75","unstructured":"Smith, H. and Fingar, P. (2003), Business Process Management: The Third Wave, Meghan\u2010Kiffer, New York, NY."},{"key":"key2022030820425527600_b76","doi-asserted-by":"crossref","unstructured":"Snyder, K., Paulson, P. and McGrath, P. (2005), \u201cImproving process in a small health\u2010care network: a value mapping case study\u201d, Business Process Management Journal, Vol. 11 No. 1, pp. 87\u201099.","DOI":"10.1108\/14637150510578755"},{"key":"key2022030820425527600_b77","unstructured":"Spanyi, A. (2003), Business Process Management is a Team Sport: Play It To Win, Anclote Press, Tampa, FL."},{"key":"key2022030820425527600_b78","unstructured":"Spanyi, A. (2006), More or Less: The Power of Process Management, Meghan\u2010Kiffer Press, Tampa, FL."},{"key":"key2022030820425527600_b79","unstructured":"Sterman, J.D. (2000), Business Dynamics: Systems Thinking and Modeling for a Complex World, McGraw\u2010Hill, New York, NY."},{"key":"key2022030820425527600_b80","unstructured":"Taylor, F.W. (1911), The Principles of Scientific Management, Harper, New York, NY."},{"key":"key2022030820425527600_b83","unstructured":"Tachizawa, T. and Scaico, O. (1997), Organiza\u00e7\u00e3o Flex\u00edvel: qualidade na gest\u00e3o por processos, Atlas, S\u00e3o Paulo."},{"key":"key2022030820425527600_b90","unstructured":"van der Aalst, W.M.P., Desel, J. and Oberweis, A. (Eds) (2003), Business Process Management: Models, Techniques, and Empirical Studies, Lecture Notes in Computer Science, Vol. 1806, Springer\u2010Verlag, Berlin."},{"key":"key2022030820425527600_b84","doi-asserted-by":"crossref","unstructured":"Vernadat, F.B. (1996), Enterprise Modeling and Integration, Chapman & Hall, London.","DOI":"10.1007\/978-3-642-60889-6_24"},{"key":"key2022030820425527600_b85","unstructured":"White, S. (2004), \u201cBusiness process modeling notation \u2013 BPMN, business process management initiative \u2013 BPMI\u201d, available at: www.bpmi.org (accessed July 2004)."},{"key":"key2022030820425527600_b86","doi-asserted-by":"crossref","unstructured":"Zairi, M. and Sinclair, D. (1995), \u201cBusiness process re\u2010engineering and process management: a survey of current practice and future trends in integrated management\u201d, Business Process Re\u2010engineering & Management Journal, Vol. 1 No. 1, pp. 8\u201030.","DOI":"10.1108\/14637159510798248"},{"key":"key2022030820425527600_frd1","doi-asserted-by":"crossref","unstructured":"Aalst, W. (2003), \u201cBusiness process management: a survey\u201d, in Aalst, W. et al. (Eds), BPM 2003, LNCS 2678, Springer\u2010Verlag, Berlin Heidelberg, pp. 1\u201012.","DOI":"10.1007\/3-540-44895-0_1"},{"key":"key2022030820425527600_frd2","unstructured":"Hyder, E.B., Heston, K. and Paulk, M. (2004), The eSourcing Capability Model for Service Providers (eSCM\u2010SP) v2, Part 1: Model Overview. CMU\u2010ISRI\u201004\u2010113, Carnegie Mellon University, Pittsburg, PA."},{"key":"key2022030820425527600_frd3","unstructured":"Johansson, H.J. et al. (1993), Business Process Reengineering Breakpoint Strategies for Market Dominance, Wiley, New York, NY."},{"key":"key2022030820425527600_frd4","unstructured":"Keen, P.G.W. (1997), The Process Edge, Harvard School Press, Boston, MA."},{"key":"key2022030820425527600_frd5","unstructured":"Pidd, M. (1996), Tools for Thinking: Modelling in Management Science, Wiley, Chichester."},{"key":"key2022030820425527600_frd6","doi-asserted-by":"crossref","unstructured":"Teece, D.J., Pisano, G. and Shuen, A. (1997), \u201cDynamic Capabilities and Strategic Management\u201d, in Foss, N.J. (Ed.), Resources, Firms and Strategies, Oxford University Press, Oxford.","DOI":"10.1002\/(SICI)1097-0266(199708)18:7<509::AID-SMJ882>3.0.CO;2-Z"},{"key":"key2022030820425527600_frd7","doi-asserted-by":"crossref","unstructured":"Torbica, Z.M. and Stroh, R.C. (2001), \u201cHOMBSAT \u2013 An Instrument for Measuring Home\u2010Buyer Satisfaction\u201d, Quality Management Journal, Vol. 7 No. 4, pp. 32\u201044, ASQ 2001.","DOI":"10.1080\/10686967.2000.11918919"}],"container-title":["Business Process Management Journal"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/14637150810903066","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/14637150810903066\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/14637150810903066\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,25]],"date-time":"2025-07-25T00:36:09Z","timestamp":1753403769000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/bpmj\/article\/14\/5\/694-723\/258325"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2008,9,12]]},"references-count":94,"journal-issue":{"issue":"5","published-print":{"date-parts":[[2008,9,12]]}},"alternative-id":["10.1108\/14637150810903066"],"URL":"https:\/\/doi.org\/10.1108\/14637150810903066","relation":{},"ISSN":["1463-7154"],"issn-type":[{"value":"1463-7154","type":"print"}],"subject":[],"published":{"date-parts":[[2008,9,12]]}}}