{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,6]],"date-time":"2026-02-06T04:50:23Z","timestamp":1770353423114,"version":"3.49.0"},"reference-count":63,"publisher":"Emerald","issue":"2","license":[{"start":{"date-parts":[[2010,4,20]],"date-time":"2010-04-20T00:00:00Z","timestamp":1271721600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2010,4,20]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>Enterprise resources planning (ERP) systems often produce intangible benefits and implementation problems related to social and human factors. Implementing an enterprise system in an organization is a complex process. ERP evaluation should treat the human and social effects and the broader organizational consequences. The interpretive approach adopted here by virtue of an in depth case study aims to provide an understanding of the context of ERP\u2010system implementation, the process over time of mutual influence between the system and its context, how political action takes place, and how cultural attitudes and values changed during the ERP implementation.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>The collection of data rested on both interviews with staff at various levels of the subject organization and careful examination of available archived records.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>The paper finds that ERP implementation improved business processes, communication, and the interaction between users and customers. Power issues are problematic to the success of the implementation. Understanding the values of individuals and groups, and managing the power balances, are requisite in the ERP implementation. This paper suggests that human\u2010resource management requires deep consideration in the implementation processes.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>The paper makes a contribution by enhancing the understanding of ERP\u2010implementation context and the context's interaction with the implementation. This paper provides additional lessons that could be useful to organizations in evaluating ERP implementation.<\/jats:p><\/jats:sec>","DOI":"10.1108\/14637151011035561","type":"journal-article","created":{"date-parts":[[2010,4,17]],"date-time":"2010-04-17T07:12:38Z","timestamp":1271488358000},"page":"209-225","source":"Crossref","is-referenced-by-count":14,"title":["How an organization changes in ERP implementation: a Taiwan semiconductor case study"],"prefix":"10.1108","volume":"16","author":[{"given":"Jen","family":"Yin Yeh","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Yen\u2010Ching","family":"OuYang","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2022022020124863500_b2","doi-asserted-by":"crossref","unstructured":"Alavi, M. and Carlson, P. (1992), \u201cA review of MIS research and disciplinary development\u201d, Journal of Management Information Systems, Vol. 8 No. 4, pp. 45\u201062.","DOI":"10.1080\/07421222.1992.11517938"},{"key":"key2022022020124863500_b3","unstructured":"Ali, M. and Brooks, L. (2008), \u201cA situated cultural approach for cross\u2010cultural studies in IS\u201d, Proceedings of the European and Mediterranean Conference on Information Systems, Izmir, pp. 1\u201014."},{"key":"key2022022020124863500_b4","doi-asserted-by":"crossref","unstructured":"Alvarez, R. and Urla, J. (2002), \u201cTell me a good story: using narrative analysis to examine information requirements interviews during an ERP implementation\u201d, Database, Vol. 33 No. 1, pp. 38\u201052.","DOI":"10.1145\/504350.504357"},{"key":"key2022022020124863500_b6","doi-asserted-by":"crossref","unstructured":"Avgerou, C. (2008), \u201cThe significance of context in information systems and organizational change\u201d, Information Systems Journal, Vol. 11 No. 1, pp. 43\u201063.","DOI":"10.1046\/j.1365-2575.2001.00095.x"},{"key":"key2022022020124863500_b5","doi-asserted-by":"crossref","unstructured":"Avison, D.E. and Myers, M.D. (1995), \u201cInformation systems and anthropology: and anthropological perspective on IT and organization culture\u201d, Information Technology & People, Vol. 8 No. 3, pp. 43\u201056.","DOI":"10.1108\/09593849510098262"},{"key":"key2022022020124863500_b7","doi-asserted-by":"crossref","unstructured":"Benbasat, I., Goldstein, D.K. and Mead, M. (1987), \u201cThe case research strategy in studies of information systems\u201d, MIS Quarterly, Vol. 11 No. 3, pp. 369\u201086.","DOI":"10.2307\/248684"},{"key":"key2022022020124863500_b8","doi-asserted-by":"crossref","unstructured":"Berthoin Antal, A., Dierkes, M. and Hahner, K. (1997), \u201cBusiness perception of contextual changes: sources and impediments to organization learning\u201d, Business & Society, Vol. 36 No. 4, pp. 387\u2010407.","DOI":"10.1177\/000765039703600404"},{"key":"key2022022020124863500_b9","doi-asserted-by":"crossref","unstructured":"Birkinshaw, J., Hamel, G. and Mol, M.J. (2009), \u201cManagement innovation\u201d, The Academy of Management, Vol. 33 No. 4, pp. 825\u201045.","DOI":"10.5465\/amr.2008.34421969"},{"key":"key2022022020124863500_b10","doi-asserted-by":"crossref","unstructured":"Boersma, K. and Kingma, S. (2005), \u201cDeveloping a cultural perspective on ERP\u201d, Business Process Management Journal, Vol. 11 No. 2, pp. 123\u201036.","DOI":"10.1108\/14637150510591138"},{"key":"key2022022020124863500_b11","doi-asserted-by":"crossref","unstructured":"Brown, S.L. and Eisenhardt, K.M. (1997), \u201cThe art of continuous change: linking complexity theory and time\u2010paced evolution in relentlessly shifting organizations\u201d, Administrative Science Quarterly, Vol. 42 No. 1, pp. 1\u201034.","DOI":"10.2307\/2393807"},{"key":"key2022022020124863500_b13","unstructured":"Burn, J.M. and Martinsons, M.G. (1997), The First of The Dragon: The Role of Information Technology in Hong Kong, Hong Kong University Press, Hong Kong."},{"key":"key2022022020124863500_b14","unstructured":"Chen, J.X. (1994), Cooperative Network and Social Structure: A Social\u2010economic Analysis of The Medium\u2010sized and Small Firms in Taiwan, Lianjung Press, Taipei (in Chinese)."},{"key":"key2022022020124863500_b15","doi-asserted-by":"crossref","unstructured":"Claver, E., Llopis, J., Gonz\u00e1lez, M.R. and Gasc\u00f3, J.L. (2001), \u201cThe performance of information systems through organizational culture\u201d, Information Technology & People, Vol. 14 No. 3, pp. 247\u201060.","DOI":"10.1108\/09593840110402149"},{"key":"key2022022020124863500_b16","doi-asserted-by":"crossref","unstructured":"Cobb, A. and Margulies, N. (1981), \u201cOrganization development: a political perspective\u201d, The Academy of Management Review, Vol. 6 No. 1, pp. 49\u201059.","DOI":"10.5465\/amr.1981.4287998"},{"key":"key2022022020124863500_b18","unstructured":"Davenport, T.H. (2000), Mission Critical: Realizing the Promise of Enterprise Systems, Harvard Business School Press, Boston, MA."},{"key":"key2022022020124863500_b20","doi-asserted-by":"crossref","unstructured":"Deshpande, R. and Webster, F.E. (1989), \u201cOrganizational culture and marketing \u2013 defining the research agenda\u201d, Journal of Marketing, Vol. 53 No. 1, pp. 3\u201015.","DOI":"10.1177\/002224298905300102"},{"key":"key2022022020124863500_b22","doi-asserted-by":"crossref","unstructured":"Gattiker, T.F. and Goodhue, D.L. (2004), \u201cUnderstanding the local\u2010level costs and benefits of ERP through organizational information processing theory\u201d, Information & Management, Vol. 41, pp. 431\u201043.","DOI":"10.1016\/S0378-7206(03)00082-X"},{"key":"key2022022020124863500_b23","doi-asserted-by":"crossref","unstructured":"Glueck, W.F. (1969), \u201cOrganization change in business and government\u201d, The Academy of Management Journal, Vol. 12 No. 4, pp. 439\u201049.","DOI":"10.2307\/254732"},{"key":"key2022022020124863500_b24","unstructured":"Gowigati, B. and Grenier, B. (2001), \u201cThe winds of change\u201d, CMA Management, Vol. 75 No. 8, pp. 34\u20108."},{"key":"key2022022020124863500_b25","doi-asserted-by":"crossref","unstructured":"Hall, R. (2002), \u201cUnderstanding the impact of enterprise resource planning systems on work and work organization\u201d, Strategic Change, Vol. 11 No. 5, pp. 263\u201070.","DOI":"10.1002\/jsc.602"},{"key":"key2022022020124863500_b27","doi-asserted-by":"crossref","unstructured":"Hedman, J. and Borell, A. (2004), \u201cNarratives in ERP systems evaluation\u201d, The Journal of Enterprise Information Management, Vol. 17 No. 4, pp. 283\u201090.","DOI":"10.1108\/17410390410548698"},{"key":"key2022022020124863500_b28","doi-asserted-by":"crossref","unstructured":"Hwang, K.K. (1990), \u201cModernization of the Chinese family business\u201d, International Journal of Psychology, Vol. 25, pp. 593\u2010618.","DOI":"10.1080\/00207599008247915"},{"key":"key2022022020124863500_b29","doi-asserted-by":"crossref","unstructured":"Kayas, O.G., McLean, R., Tony, H. and Wright, H.G. (2008), \u201cThe panoptic gaze: analyzing the interaction between enterprise resource planning technology and organizational culture\u201d, International Journal of Information Management, Vol. 28 No. 6, pp. 446\u201052.","DOI":"10.1016\/j.ijinfomgt.2008.08.005"},{"key":"key2022022020124863500_b30","doi-asserted-by":"crossref","unstructured":"Keen, P. (1981), \u201cInformation systems and organizational change\u201d, Communication of the ACM, Vol. 24 No. 1, pp. 24\u201033.","DOI":"10.1145\/358527.358543"},{"key":"key2022022020124863500_b31","unstructured":"Knoke, D. and Kuklinski, K.J. (1982), Network Analysis, Sage, Beverly Hills, CA."},{"key":"key2022022020124863500_b32","doi-asserted-by":"crossref","unstructured":"Leinder, D.E. and Kayworth, T. (2006), \u201cA review of culture in information systems research: towards a theory of IT\u2010culture conflict\u201d, MIS Quarterly, Vol. 30 No. 2, pp. 357\u201099.","DOI":"10.2307\/25148735"},{"key":"key2022022020124863500_b33","doi-asserted-by":"crossref","unstructured":"Lengnick\u2010Hall, C.A., Lengnick\u2010Hall, M.L. and Abdinnour\u2010Helm, S. (2004), \u201cThe role of social and intellectual capital in achieving competitive advantage through enterprise resource planning (ERP) systems\u201d, Journal of Engineering & Technology Management, Vol. 21, pp. 307\u201030.","DOI":"10.1016\/j.jengtecman.2004.09.005"},{"key":"key2022022020124863500_b40","doi-asserted-by":"crossref","unstructured":"McAdam, R. and Galloway, A. (2005), \u201cEnterprise resource planning and organizational innovation: a management perspective\u201d, Industrial Management & Data Systems, Vol. 105 No. 3, pp. 280\u201090.","DOI":"10.1108\/02635570510590110"},{"key":"key2022022020124863500_b35","doi-asserted-by":"crossref","unstructured":"Markus, M.L. (1983), \u201cPower, politics, and MIS implementation\u201d, Communications of the ACM, Vol. 26 No. 6, pp. 430\u201044.","DOI":"10.1145\/358141.358148"},{"key":"key2022022020124863500_b36","doi-asserted-by":"crossref","unstructured":"Markus, M.L. and Robey, D. (1988), \u201cInformation technology and organizational change: causal structure in theory and research\u201d, Management Science, Vol. 34 No. 5, pp. 583\u201098.","DOI":"10.1287\/mnsc.34.5.583"},{"key":"key2022022020124863500_b38","doi-asserted-by":"crossref","unstructured":"Myers, M.D. and Tan, F. (2002), \u201cBeyond models of national culture in information systems research\u201d, Journal of Global Information Management, Vol. 10 No. 1, pp. 24\u201032.","DOI":"10.4018\/jgim.2002010103"},{"key":"key2022022020124863500_b42","doi-asserted-by":"crossref","unstructured":"Nah, F.F., Lau, J.L. and Kuang, J. (2001), \u201cCritical factors for successful implementation of enterprise systems\u201d, Business Process Management Journal, Vol. 7 No. 3, pp. 285\u201096.","DOI":"10.1108\/14637150110392782"},{"key":"key2022022020124863500_b43","doi-asserted-by":"crossref","unstructured":"Newman, V. and Chaharbaghi, K. (1998), \u201cThe corporate culture myth\u201d, Long Range Planning, Vol. 31 No. 4, pp. 514\u201022.","DOI":"10.1016\/S0024-6301(98)80044-7"},{"key":"key2022022020124863500_b45","doi-asserted-by":"crossref","unstructured":"Orlikowski, W.J. (1992), \u201cThe duality of technology: rethinking the concept of technology in organization\u201d, Organization Science, Vol. 3 No. 3, pp. 398\u2010427.","DOI":"10.1287\/orsc.3.3.398"},{"key":"key2022022020124863500_b44","doi-asserted-by":"crossref","unstructured":"Orlikowski, W.J. and Baroudi, J.J. (1991), \u201cStudying information technology in organizations: research approaches and assumptions\u201d, Information Systems Research, Vol. 2, pp. 1\u201028.","DOI":"10.1287\/isre.2.1.1"},{"key":"key2022022020124863500_b46","unstructured":"Pawlowski, S., Boudreau, M. and Baskerville, R. (1999), \u201cConstraints and flexibility in enterprise systems: a dialectic of systems and job\u201d, Proceedings of Americans conference on Information System, pp. 791\u20103."},{"key":"key2022022020124863500_b47","unstructured":"Redding, S.G. and Wong, G.Y.Y. (1986), \u201cThe psychology of Chinese organization behavior\u201d, The Psychology of the Chinese People, Oxford University Press, Hong Kong."},{"key":"key2022022020124863500_b49","doi-asserted-by":"crossref","unstructured":"Robey, D. and Azevedo, A. (1994), \u201cCultural analysis of the organisational consequences of information technology\u201d, Accounting, Management and Information Technology, Vol. 4 No. 1, pp. 23\u201037.","DOI":"10.1016\/0959-8022(94)90011-6"},{"key":"key2022022020124863500_b48","doi-asserted-by":"crossref","unstructured":"Robey, D. and Markus, M.L. (1984), \u201cRituals in information system design\u201d, MIS Quartely, Vol. 8 No. 1, pp. 5\u201015.","DOI":"10.2307\/249240"},{"key":"key2022022020124863500_b50","doi-asserted-by":"crossref","unstructured":"Sahay, S. and Robey, D. (1996), \u201cOrganizational context, social interpretation, and the implementation and consequences of geographic information systems\u201d, Accounting, Management and Information Technologies, Vol. 6 No. 4, pp. 255\u201082.","DOI":"10.1016\/S0959-8022(96)90016-8"},{"key":"key2022022020124863500_b51","doi-asserted-by":"crossref","unstructured":"Sarker, S. and Lee, A. (2003), \u201cUsing a case study to test the role of three key social enables in ERP implementation\u201d, Information & Management, Vol. 40 No. 8, pp. 813\u201029.","DOI":"10.1016\/S0378-7206(02)00103-9"},{"key":"key2022022020124863500_b52","doi-asserted-by":"crossref","unstructured":"Saunders, C.S. (1981), \u201cManagement information systems, communications, and departmental power: an integrative model\u201d, The Academy of Management Review, Vol. 6 No. 3, pp. 431\u201042.","DOI":"10.5465\/amr.1981.4285782"},{"key":"key2022022020124863500_b54","doi-asserted-by":"crossref","unstructured":"Serafeimidis, V. and Smithson, S. (2000), \u201cInformation systems evaluation in practice: a case study of organizational change\u201d, Journal of Information Technology, Vol. 15 No. 2, pp. 93\u2010106.","DOI":"10.1177\/026839620001500202"},{"key":"key2022022020124863500_b55","doi-asserted-by":"crossref","unstructured":"S\u00e9verine, L.L. (2005), \u201cWorking with ERP systems: is big brother back?\u201d, Computers in Industry, Vol. 56 No. 6, pp. 523\u20108.","DOI":"10.1016\/j.compind.2005.02.010"},{"key":"key2022022020124863500_b56","doi-asserted-by":"crossref","unstructured":"Smircich, L. (1983), \u201cConcepts of culture and organizational analysis\u201d, Administrative Science Quarterly, Vol. 28, pp. 339\u201058.","DOI":"10.2307\/2392246"},{"key":"key2022022020124863500_b58","doi-asserted-by":"crossref","unstructured":"Symons, V. (1990), \u201cEvaluation of information systems: IS development in the processing company\u201d, Journal of information Technology, Vol. 5, pp. 194\u2010204.","DOI":"10.1177\/026839629000500404"},{"key":"key2022022020124863500_b59","unstructured":"Walsham, G. (1993), Interpreting Information Systems in Organizations, Wiley, New York, NY."},{"key":"key2022022020124863500_b60","doi-asserted-by":"crossref","unstructured":"Walsham, G. and Waema, T. (1994), \u201cInformation systems strategy and implementation: a case study of a building society\u201d, ACM Transactions on Information Systems, Vol. 12 No. 2, pp. 150\u201073.","DOI":"10.1145\/196734.196744"},{"key":"key2022022020124863500_b61","doi-asserted-by":"crossref","unstructured":"Wang, E. and Chen, J. (2005), \u201cEffects of internal support and consultant quality on the consulting process and ERP system quality\u201d, Decision Support Systems, Vol. 42 No. 2, pp. 1029\u201041.","DOI":"10.1016\/j.dss.2005.08.005"},{"key":"key2022022020124863500_b62","doi-asserted-by":"crossref","unstructured":"Wood, T. and Caldas, M.P. (2001), \u201cReduction and complex thinking during ERP implementations\u201d, Business Process Management, Vol. 7 No. 5, pp. 387\u201093.","DOI":"10.1108\/14637150110406777"},{"key":"key2022022020124863500_b63","unstructured":"Xue, Y., Liang, H., Boulton, W.R. and Charles, A.S. (2005), \u201cImproving enterprise resource planning (ERP) fit to organizational process through knowledge transfer\u201d, International Journal of Production Economics, Vol. 97 No. 3, pp. 279\u201095."},{"key":"key2022022020124863500_frd1","doi-asserted-by":"crossref","unstructured":"Abernethy, M.A. and Vagnoni, E. (2004), \u201cPower, organization design and managerial behavior\u201d, Accounting, Organizations and Society, Vol. 29 Nos 3\u20104, pp. 207\u201025.","DOI":"10.1016\/S0361-3682(03)00049-7"},{"key":"key2022022020124863500_frd2","doi-asserted-by":"crossref","unstructured":"Burack, E. (1991), \u201cChanging the company culture\u2010the role of human resources development\u201d, Long Range Planning, Vol. 24 No. 1, pp. 88\u201095.","DOI":"10.1016\/0024-6301(91)90028-M"},{"key":"key2022022020124863500_frd3","unstructured":"Davenport, T. (1998), \u201cPutting the enterprise into the enterprise system\u201d, Harvard Business Review, pp. 121\u201031."},{"key":"key2022022020124863500_frd4","doi-asserted-by":"crossref","unstructured":"Dechow, N. and Mouritsen, J. (2005), \u201cEnterprise resource planning systems, management control and the quest for integration\u201d, Accounting, Organizations and Society, Vol. 30 Nos 7\u20108, pp. 691\u2010733.","DOI":"10.1016\/j.aos.2004.11.004"},{"key":"key2022022020124863500_frd5","doi-asserted-by":"crossref","unstructured":"Gallivan, M.J. (1994), \u201cChanges in the management of the information systems organization: \u2018an exploratory study\u2019\u201d, Proceedings of the 1994 Computer Personnel Research Conference on Reinventing IS: Managing Information Technology in Changing Organizations: Managing Information Technology in Changing Organizations, Alexandria, VA, March 24\u201026, pp. 65\u201077.","DOI":"10.1145\/186281.186296"},{"key":"key2022022020124863500_frd6","doi-asserted-by":"crossref","unstructured":"Hamel, G. and Mol, M. (2008), \u201cManagement innovation\u201d, The Academy of Management, Vol. 33 No. 4, pp. 825\u201045.","DOI":"10.5465\/amr.2008.34421969"},{"key":"key2022022020124863500_frd7","unstructured":"Lyytinen, K. and Hirschheim, R. (1987), \u201cInformation systems failures: a survey and classification of the empirical literature\u201d, Oxford Surveys in IT, Vol. 4, pp. 257\u2010309."},{"key":"key2022022020124863500_frd8","doi-asserted-by":"crossref","unstructured":"Martinsons, M.G. and Westwood, R. (1997), \u201cManagement information systems in the Chinese business culture: an explanatory theory\u201d, Information & Management, Vol. 32, pp. 215\u201028.","DOI":"10.1016\/S0378-7206(96)00009-2"},{"key":"key2022022020124863500_frd9","unstructured":"M\u00f8ller, C., Kraemmergaard, P., Rikhardsson, P. and M\u00f8ller, P. (2004), \u201cA comprehensive ERP bibliography 2000\u20102004\u201d, IFI Working Paper Series 129, Aarhus School of Business, Aarhus."},{"key":"key2022022020124863500_frd10","doi-asserted-by":"crossref","unstructured":"Myers, M.D. and Avison, D.E. (2002), Qualitative Research In Information Systems: A Reader, Sage, London.","DOI":"10.4135\/9781849209687"},{"key":"key2022022020124863500_frd11","unstructured":"Schein, E.H. (1985), Organizational Culture and Leadership, Jossey\u2010Bass, San Francisco, CA."},{"key":"key2022022020124863500_frd12","doi-asserted-by":"crossref","unstructured":"Soh, C. and Sia, S.K. (2004), \u201cAn institutional perspective on sources of ERP package\u2010organization misalignments\u201d, The Journal of Strategic Information Systems, Vol. 13 No. 4, pp. 375\u201097.","DOI":"10.1016\/j.jsis.2004.11.001"}],"container-title":["Business Process Management Journal"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/14637151011035561","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/14637151011035561\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/14637151011035561\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,25]],"date-time":"2025-07-25T00:36:18Z","timestamp":1753403778000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/bpmj\/article\/16\/2\/209-225\/258798"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2010,4,20]]},"references-count":63,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2010,4,20]]}},"alternative-id":["10.1108\/14637151011035561"],"URL":"https:\/\/doi.org\/10.1108\/14637151011035561","relation":{},"ISSN":["1463-7154"],"issn-type":[{"value":"1463-7154","type":"print"}],"subject":[],"published":{"date-parts":[[2010,4,20]]}}}