{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,15]],"date-time":"2026-07-15T18:52:53Z","timestamp":1784141573662,"version":"3.55.0"},"reference-count":48,"publisher":"Emerald","issue":"6","license":[{"start":{"date-parts":[[2010,11,9]],"date-time":"2010-11-09T00:00:00Z","timestamp":1289260800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2010,11,9]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>The purpose of this paper is to assess the value of radio\u2010frequency identification (RFID) and sensor technologies to reverse logistics processes. The research is motivated by the question of to what extent the accuracy of information on product quality delivered by such technologies impacts the total recovered value that companies obtain from returned goods in an industry with time\u2010sensitive products.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>The paper first presents a case study to examine the returns management process at a manufacturer of high\u2010tech consumer electronics. It then develops an analytical model to study the monetary benefits in a scenario with RFID\u2010enabled product disposition.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>The results show that RFID allows for a redesign of the return process that performs more efficiently regarding the total recovered value depending on technology costs (i.e. tag costs) and capabilities (i.e. sufficient sensor\u2010delivered parameters to rightly infer product quality). Second, the results indicate that maximum benefits can be drawn with lower accuracy but early decision on the disposition option.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>This paper compares traditional and RFID\u2010enabled returns management processes. It provides a model to quantitatively investigate whether RFID and sensor implementation is a feasible and economically viable approach.<\/jats:p><\/jats:sec>","DOI":"10.1108\/14637151011093017","type":"journal-article","created":{"date-parts":[[2010,11,6]],"date-time":"2010-11-06T08:04:12Z","timestamp":1289030652000},"page":"954-971","source":"Crossref","is-referenced-by-count":10,"title":["Assessing the impact of RFID and sensor technologies on the returns management of time\u2010sensitive products"],"prefix":"10.1108","volume":"16","author":[{"given":"Cosmin","family":"Condea","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Fr\u00e9d\u00e9ric","family":"Thiesse","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Elgar","family":"Fleisch","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","reference":[{"key":"key2022021820350549100_b1","unstructured":"Accenture (2008), Big Trouble with No Trouble Found: How Consumer Electronics Firms Confront the High Cost of Customer Returns, Technical Report, Accenture, Hamilton."},{"key":"key2022021820350549100_b2","unstructured":"Avittathur, B. and Shah, J. (2004), \u201cTapping product returns through efficient reverse supply chains: opportunities and issues\u201d, IIMB Management Review, Vol. 16 No. 4, pp. 84\u201093."},{"key":"key2022021820350549100_b3","doi-asserted-by":"crossref","unstructured":"Bernon, M. and Cullen, J. (2007), \u201cAn integrated approach to managing reverse logistics\u201d, International Journal of Logistics: Research and Applications, Vol. 10 No. 1, pp. 41\u201056.","DOI":"10.1080\/13675560600717763"},{"key":"key2022021820350549100_b4","doi-asserted-by":"crossref","unstructured":"Blackburn, J., Guide, V. Jr, Souza, G. and van Wassenhove, L. (2004), \u201cReverse supply chains for commercial returns\u201d, California Management Review, Vol. 46 No. 2, pp. 6\u201022.","DOI":"10.2307\/41166207"},{"key":"key2022021820350549100_b5","doi-asserted-by":"crossref","unstructured":"Daugherty, P., Richey, R., Genchev, S. and Chen, H. 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