{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,12,12]],"date-time":"2025-12-12T13:21:34Z","timestamp":1765545694304,"version":"3.41.2"},"reference-count":48,"publisher":"Emerald","issue":"2","license":[{"start":{"date-parts":[[2011,4,19]],"date-time":"2011-04-19T00:00:00Z","timestamp":1303171200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2011,4,19]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>The purpose of this paper is to propose a business process management (BPM) governance model that sets BPM decision making, along with roles and responsibilities. The setting context of the study is a government\u2010owned corporation operating in Australia.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>A qualitative case study examined and analysed organisational documents using a content analysis approach. Results of document analysis are used to inform a series of in\u2010depth interviews of key stakeholders in the organisation. Interviews are analysed using a constant comparison method to derive themes and build categories of description.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>A BPM governance model is proposed. Results of thematic analysis are interpreted against the framework of the BPM governance model, leading to findings that include implications for theory and practice.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p>In practical terms, the research shows how BPM practice can be aligned and integrated with the corporate governance and management systems in the selected case study organisation.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>Despite research identifying the importance of governance, along with associated capabilities, there has been little progress on how the abovementioned capabilities can be effectively deployed across an organisation. This paper addresses a gap in the literature relating to how to deploy BPM governance in an organisation.<\/jats:p><\/jats:sec>","DOI":"10.1108\/14637151111122310","type":"journal-article","created":{"date-parts":[[2011,5,21]],"date-time":"2011-05-21T07:02:38Z","timestamp":1305961358000},"page":"184-202","source":"Crossref","is-referenced-by-count":32,"title":["Using BPM governance to align systems and practice"],"prefix":"10.1108","volume":"17","author":[{"given":"Gaby","family":"Doebeli","sequence":"first","affiliation":[]},{"given":"Ron","family":"Fisher","sequence":"additional","affiliation":[]},{"given":"Rod","family":"Gapp","sequence":"additional","affiliation":[]},{"given":"Louis","family":"Sanzogni","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2021010619464869300_b1","unstructured":"Armistead, C. (1996), \u201cPrinciples of business process management\u201d, Managing Service Quality, Vol. 6 No. 4, pp. 48\u201052."},{"key":"key2021010619464869300_b45","unstructured":"Armistead, C. and Pritchard, P. (1999), \u201cStrategic business process management for organisational effectiveness\u201d, Long Range Planning, Vol. 32, pp. 96\u2010106."},{"key":"key2021010619464869300_b4","unstructured":"Cook, K., Hardin, R. and Levi, M. (2005), Cooperation Without Trust, Russell Sage Foundation, New York, NY."},{"key":"key2021010619464869300_b5","unstructured":"Creswell, J. (2003), Research Design: Qualitative, and Mixed Methods Approaches, Sage, Thousand Oaks, CA."},{"key":"key2021010619464869300_b41","unstructured":"Davenport, T. (1993), \u201cNeed radical innovation and continuous improvement? Integrate process reengineering and TQM\u201d, Planning Review, Vol. 21 No. 3, pp. 6\u201012."},{"key":"key2021010619464869300_b6","unstructured":"Davenport, T.H. (2005), \u201cThe coming commoditisation of processes\u201d, Harvard Business Review, June."},{"key":"key2021010619464869300_b7","unstructured":"DeBruin, T. (2009), \u201cBusiness process management: theory on progression and maturity\u201d, doctoral dissertation, Queensland University of Technology, Brisbane."},{"key":"key2021010619464869300_b8","unstructured":"DeBruin, T. and Doebeli, G. (2008), \u201cTransitioning from functional silos to process centric \u2013 learnings from Australian organizations\u201d, BPTrends, available at: www.bptrends.com\/publicationfiles\/SIX\u2010ARTTransitioning%20from%20Silos%20to%20Process\u2010deBruin\u2010doebeli.doc\u2010final.pdf."},{"key":"key2021010619464869300_b10","unstructured":"DeBruin, T. and Doebeli, G. (2009a), \u201cBPM as an organisational approach: the experience of an Australian transport provider\u201d, in Rosemann, M. and von Brocke, J. (Eds), Handbook on Business Process Management, Vol. 1, Springer, Berlin."},{"key":"key2021010619464869300_b9","doi-asserted-by":"crossref","unstructured":"DeBruin, T. and Doebeli, G. (2009b), \u201cProgressing an organisational approach to BPM: integrating experience from industry and research\u201d, Proceedings of the 21st International Conference on Advanced Information Systems, Amsterdam, The Netherlands.","DOI":"10.1007\/978-3-642-01859-6_3"},{"key":"key2021010619464869300_b11","unstructured":"DeToro, I. and McCabe, T. (1997), \u201cHow to stay flexible and elude fads\u201d, Quality Progress, Vol. 30 No. 3, pp. 55\u201060."},{"key":"key2021010619464869300_b12","unstructured":"Dyer, J. and Singh, H. (1998), \u201cThe relational view: competitive strategy and sources of interorganizational competitive advantage\u201d, Academy of Management Review, Vol. 23 No. 4, pp. 660\u201079."},{"key":"key2021010619464869300_b13","unstructured":"Enderwick, P. (2009), \u201cAvoiding quality fade in chinese global supply chains\u201d, Business Process Management Journal, Vol. 15 No. 6, pp. 876\u201094."},{"key":"key2021010619464869300_b14","doi-asserted-by":"crossref","unstructured":"Evans, J. (1996), \u201cSomething old, something new: a process view of the Baldridge criteria\u201d, International Journal of Quality Science, Vol. 1 No. 1, pp. 62\u20108.","DOI":"10.1108\/13598539610117993"},{"key":"key2021010619464869300_b15","unstructured":"Flint, D. and Gerard, M. (2005), \u201cDefine your roles for business process management\u201d, Gartner Research (G00126834)."},{"key":"key2021010619464869300_b16","unstructured":"Greenberg, P., Greenberg, R. and Antonucci, Y. (2008), \u201cThe role of trust in the governance of business process outsourcing relationships\u201d, Business Process Management Journal, Vol. 14."},{"key":"key2021010619464869300_b17","unstructured":"Hammer, M. (2001), \u201cThe process enterprise: an executive perspective\u201d, Hammer and Company White Paper, available at: www.hammerandco.com\/publications.html."},{"key":"key2021010619464869300_b18","unstructured":"Hammer, M. (2004), \u201cNatural business evolution may spawn a new executive role and changes for the CIO\u201d, Information Week, March."},{"key":"key2021010619464869300_b19","unstructured":"Hammer, M. and Champy, J. (1993), Reengineering the Corporation, The Free Press, New York, NY."},{"key":"key2021010619464869300_b43","unstructured":"Harmon, P. and Wolf, C. (2008), \u201cThe state of business process management\u201d, BPTrends, available at: www.bptrends.com\/surveys_landing.cfm."},{"key":"key2021010619464869300_b20","unstructured":"Hung, R. (2006), \u201cBusiness process management as competitive advantage: a review and empirical study\u201d, Total Quality Management, Vol. 17 No. 1, pp. 2\u201040."},{"key":"key2021010619464869300_b21","unstructured":"Jeston, J. (2008), \u201cHigh performance management \u2013 process mastery reduces sting of change, complexity\u201d, Industrial Engineer, Vol. 40 No. 5, pp. 33\u20107."},{"key":"key2021010619464869300_b22","unstructured":"Jeston, J. and Nelis, J. (2008), \u201cHigh performance management through management by process and leadership\u201d, BPTrends, available at: www.bptrends.com\/search.cfm?keyword=%22high+performance+management%22&go.x=75&go.y=5&gogo=1."},{"key":"key2021010619464869300_b24","unstructured":"McPhee, I. (2008), \u201cPublic sector governance \u2013 showing the way\u201d, paper presented at the Public Sector Governance Forum 2008, Australian National Audit Office, Canberra."},{"key":"key2021010619464869300_b23","doi-asserted-by":"crossref","unstructured":"Mardjono, A. (2005), \u201cA tale of corporate governance: lessons why firms fail\u201d, Managerial Auditing Journal, Vol. 20 No. 3, pp. 272\u20103.","DOI":"10.1108\/02686900510585609"},{"key":"key2021010619464869300_b25","unstructured":"Melenovsky, M. (2006), \u201cBPM organisational staffing and structure\u201d, Gartner Research (G00132652), available at: www.gartner.com\/technology\/home.jsp."},{"key":"key2021010619464869300_b48","unstructured":"Melenovsky, M. and Hill, J. (2006), \u201cRole definition and organisational structure: business process improvement\u201d, Gartner Research (G00141487), July 6."},{"key":"key2021010619464869300_b27","unstructured":"Morello, D. and Blechar, M. (2005), \u201cBusiness analyst placement, competencies and effectiveness\u201d, Gartner Research (G00126718), available at: www.gartner.com\/technology\/home.jsp."},{"key":"key2021010619464869300_b28","unstructured":"Neilson, G. and Couto, V. (2003), \u201cBusiness process ownership: the overlooked driver of sustained BPR success\u201d, Consultant Report, Booz, Allen, Hamilton."},{"key":"key2021010619464869300_b29","unstructured":"Neuman, W. (2006), Social Research Methods: Qualitative and Quantitative Approaches, Allyn and Bacon, Boston, MA."},{"key":"key2021010619464869300_b30","unstructured":"Olding, E. (2007), \u201cStarting up the business process competency centre\u201d, Gartner Research (G00151257), available at: www.gartner.com\/technology\/home.jsp."},{"key":"key2021010619464869300_b49","unstructured":"Olding, E. and Rosser, B. (2009), \u201cFive things enterprise architects need to know about BPM\u201d, Gartner Research (G00170886)."},{"key":"key2021010619464869300_b46","unstructured":"Parkinson, M. and Baker, N. (2005), \u201cIT and enterprise governance\u201d, Information Systems Control Journal, Vol. 3, pp. 17\u201021."},{"key":"key2021010619464869300_b32","unstructured":"Puranam, P. and Vanneste, B. (2009), \u201cTrust and governance: untangling a tangled web\u201d, Academy of Management Review, Vol. 34 No. 1, pp. 11\u201031."},{"key":"key2021010619464869300_b33","unstructured":"Rosemann, M. and DeBruin, T. (2005), \u201cApplication of a holistic model for determining BPM maturity\u201d, BPTrends, available at: www.bptrends.com\/publicationfiles\/02%2D05%20WP%20Application%20of%20a%20Holistic%20Model%2D%20Rosemann%2DBruin%20%2D%E2%80%A6%2Epdf."},{"key":"key2021010619464869300_b34","unstructured":"Rossman, G. and Rallis, S. (2003), Learning in the Field: An Introduction to Qualitative Research, Sage, Thousand Oaks, CA."},{"key":"key2021010619464869300_b35","unstructured":"Spanyi, A. (2003), BPM is a Team Sport, Anclote Press, Tampa, FL."},{"key":"key2021010619464869300_b37","unstructured":"Strauss, A. and Corbin, J. (1990), Basics of Qualitative Research: Grounded Theory Procedures and Techniques, Sage, Newbury Park, CA."},{"key":"key2021010619464869300_b47","unstructured":"Strauss, A. and Corbin, J. (1998), Basics Of Qualitative Research: Techniques And Procedures For Developing Grounded Theory, 2nd ed., Sage, Thousand Oaks, CA."},{"key":"key2021010619464869300_b40","unstructured":"Taylor, F. (1967), Principles of Scientific Management, Norton, New York, NY."},{"key":"key2021010619464869300_b42","unstructured":"Taylor, W. (2000), \u201cFacts, myths and monsters: understanding the principles of good governance\u201d, The International Journal of Public Sector Management, Vol. 13 No. 2, pp. 108\u201024."},{"key":"key2021010619464869300_b44","unstructured":"Weill, J. and Ross, P. (2005), \u201cA matrixed approach to designing IT governance\u201d, MIT Sloan Management Review, Vol. 46 No. 2, pp. 28\u20109."},{"key":"key2021010619464869300_b39","unstructured":"Yin, R. (2003), Case Study Research: Design and Methods, Sage, Thousand Oaks, CA."},{"key":"key2021010619464869300_frd1","unstructured":"Armistead, C., Pritchard, J. and Machin, S. (1999), \u201cStrategic business process management for organisational effectiveness\u201d, Long Range Planning, Vol. 32 No. 1, pp. 96\u2010106."},{"key":"key2021010619464869300_frd2","unstructured":"Bhasa, M. (2004), \u201cUnderstanding the corporate governance quadrilateral\u201d, Corporate Governance, Vol. 4 No. 4, pp. 7\u201015."},{"key":"key2021010619464869300_frd3","doi-asserted-by":"crossref","unstructured":"Molm, L. (2006), \u201cBook review of cooperation without trust\u201d, Administrative Science Quarterly, Vol. 23, pp. 305\u20107.","DOI":"10.2189\/asqu.51.2.305"},{"key":"key2021010619464869300_frd4","unstructured":"Pritchard, J. and Armistead, C. (1999), \u201cBusiness process management \u2013 lessons from European business\u201d, Business Process Management Journal, Vol. 5 No. 1, pp. 10\u201032."},{"key":"key2021010619464869300_frd5","unstructured":"Stanton, S. (2005), \u201cProcess pragmatics: business process owners\u201d, BPTrends, available at: www.bptrends.com\/publicationfiles\/10\u201005%20COL%20Pragmatics%20\u2010%206%20Pillers%20\u2010%20Stanton.pdf."}],"container-title":["Business Process Management Journal"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/14637151111122310","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/14637151111122310\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/14637151111122310\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,25]],"date-time":"2025-07-25T00:36:25Z","timestamp":1753403785000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/bpmj\/article\/17\/2\/184-202\/273102"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2011,4,19]]},"references-count":48,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2011,4,19]]}},"alternative-id":["10.1108\/14637151111122310"],"URL":"https:\/\/doi.org\/10.1108\/14637151111122310","relation":{},"ISSN":["1463-7154"],"issn-type":[{"type":"print","value":"1463-7154"}],"subject":[],"published":{"date-parts":[[2011,4,19]]}}}