{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,5]],"date-time":"2026-02-05T22:40:18Z","timestamp":1770331218387,"version":"3.49.0"},"reference-count":61,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2011,6,7]],"date-time":"2011-06-07T00:00:00Z","timestamp":1307404800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2011,6,7]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>The purpose of this study is to examine the tangible and intangible benefits of two enterprises resource planning (ERP) packages namely SAP and Oracle. In particular, the operational benefits (OP), managerial benefits (MB), strategic benefits (SB), information technology (IT) benefits and organizational benefits (OR) of SAP and Oracle packages are scrutinized.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>A survey method was employed to elicit opinions from SAP and Oracle ERP professionals. The empirical results are analyzed using smartPLS (Version 2.0) software. The results are further compared and contrasted with that of Deloitte and O'Leary's studies.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>Through this study, it seems that the tangible benefits such as procurement cost reduction (32 percent for SAP; 30 percent for Oracle), financial cycle reduction (46 percent for SAP; 48 percent for Oracle), productivity improvements (50 percent for SAP; 41 percent for Oracle), personnel reduction (43 percent for both SAP and Oracle) and IT cost reduction (35 percent for SAP; 21 percent for Oracle) percentages indicate Indian companies have achieved more ERP benefits as compared to Deloitte and O'Leary's studies.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Research limitations\/implications<\/jats:title><jats:p>Three limitations were identified in this study such as adoption of the survey instrument, potential for response bias associated with targeting packages and the research instrument targeted only for manufacturing organizations. In the future, one can analyze the ERP benefits based on the ERP life cycle stages such as initiation, adoption, adaptation, acceptance, routinization and infusion. Moreover, one can investigate all the benefits mentioned in the literature of Shang and Seddon's study as this study reveals only few tangible and intangible benefits. There is also a possibility of extending the study to the benefits in terms of pre\u2010 and post\u2010ERP implementation in manufacturing systems. Finally, introducing some moderators to see the effect on ERP benefits.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p>This paper provides new insights into the tangible and intangible benefits of SAP and Oracle ERP packages.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>No prior study to the best of one's knowledge has been sought to explain in such benefits of SAP and Oracle ERP packages.<\/jats:p><\/jats:sec>","DOI":"10.1108\/14637151111136388","type":"journal-article","created":{"date-parts":[[2011,6,18]],"date-time":"2011-06-18T07:31:35Z","timestamp":1308382295000},"page":"495-509","source":"Crossref","is-referenced-by-count":21,"title":["Enterprise resource planning (ERP) benefits survey of Indian manufacturing firms"],"prefix":"10.1108","volume":"17","author":[{"given":"C.","family":"Annamalai","sequence":"first","affiliation":[]},{"given":"T.","family":"Ramayah","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2022031019511544100_b1","doi-asserted-by":"crossref","unstructured":"Aladwani, A.M. (2001), \u201cChange management strategies for successful ERP implementation\u201d, Business Process Management Journal, Vol. 7 No. 3, pp. 266\u201075.","DOI":"10.1108\/14637150110392764"},{"key":"key2022031019511544100_b2","unstructured":"Alexis, L. (2008), Enterprise Resource Planning, Tata McGraw\u2010Hill, New Delhi."},{"key":"key2022031019511544100_b3","doi-asserted-by":"crossref","unstructured":"Al\u2010Maghrabi, T. and Dennis, C. (2010), \u201cDriving online shopping and behavioural differences among women in Saudi Arabia\u201d, International Journal of Business Science and Applied Management., Vol. 5 No. 1, pp. 31\u201047.","DOI":"10.4018\/jcrmm.2010040102"},{"key":"key2022031019511544100_b4","doi-asserted-by":"crossref","unstructured":"Alshawi, S., Irani, Z. and Baldwin, L. (2003), \u201cBenchmarking information technology investment and benefits extraction\u201d, Benchmarking: An International Journal., Vol. 10 No. 4, pp. 414\u201023.","DOI":"10.1108\/14635770310485015"},{"key":"key2022031019511544100_b5","unstructured":"Arbues, D.S. and Ronaldo, Z. (2009), \u201cBehavioral aspects in the use of ERP systems: average variance extracted (AVE) study of a global organization\u201d, available at: http:\/\/is2.lse.ac.uk\/asp\/aspecis\/20090214.pdf (accessed April 16, 2010)."},{"key":"key2022031019511544100_b6","doi-asserted-by":"crossref","unstructured":"Balsmeier, P. and Nagar, S. (2002), \u201cImplementing ERP in India\u201d, Journal of Transnational Management Development, Vol. 7 No. 3, pp. 1\u201012.","DOI":"10.1300\/J130v07n03_02"},{"key":"key2022031019511544100_b7","unstructured":"Bhatti, T.R. (2005), \u201cCrtitical success factors for the implementation of enterprise resource planning (ERP): empirical investigation\u201d, Proceedings of the Second International Conference on Innovation in Information Technology, Singapore, available at: www.it\u2010innovations.ae\/iit005\/proceedings\/articles\/F_4_IIT05_Bhatti.pdf (accessed April 19, 2010)."},{"key":"key2022031019511544100_b8","unstructured":"BIM (2006), \u201cBharathidasan Institute of Management targets ERP edge\u201d, October 9, available at: www.businessworld.in\/index.php\/BIM\u2010Targets\u2010ERP\u2010Edge.html (accessed April 24, 2010)."},{"key":"key2022031019511544100_b9","unstructured":"Chin, W. (1998), \u201cIssues and opinion on structural equation modeling\u201d, MIS Quarterly, Vol. 22 No. 1, pp. vii\u2010xvi."},{"key":"key2022031019511544100_b10","unstructured":"Chen, H.\u2010H., Chen, S.\u2010C. and Tsai, L.\u2010H. (2009), \u201cA study of successful ERP \u2013 from the organization fit perspective\u201d, Journal of Systemics, Cybernetics and Informatics, Vol. 7 No. 4, pp. 8\u201016, available at: www.iiisci.org\/journal\/CV$\/sci\/pdfs\/ZS807UT.pdf (accessed April 27, 2010)."},{"key":"key2022031019511544100_b12","doi-asserted-by":"crossref","unstructured":"Chen, S.\u2010S. and Liu, L.\u2010B. (2009), \u201cERP improving user's decision\u2010support benefits: evidences from key users\u201d, Proceedings of the First International Conference on Information Systems and Engineering, pp. 3018\u201023.","DOI":"10.1109\/CISE.2009.5366451"},{"key":"key2022031019511544100_b11","doi-asserted-by":"crossref","unstructured":"Chen, S.\u2010S. and Yin, P.\u2010P. (2010), \u201cEconomic benefits of enterprise resource planning (ERP) \u2013 based on empirical evidence from Chinese listed companies\u201d, Proceedings of the International Conference on Logistics Systems and Intelligence Management, Harbin, China, pp. 1305\u20108.","DOI":"10.1109\/ICLSIM.2010.5461175"},{"key":"key2022031019511544100_b13","unstructured":"Chowdhary, R. (2007), \u201cERP in India\u201d, November 21, available at: http:\/\/ezinearticles.com\/?ERP\u2010in\u2010India&id=844082 (accessed April 28, 2010)."},{"key":"key2022031019511544100_b14","unstructured":"CXOToday (2005), \u201cIs India goldmine for ERP suppliers?\u201d, September 9, available at: www.cxotoday.com\/cxo\/jsp\/article.jsp?article_id=67992&cat_id=908 (accessed May 7, 2010)."},{"key":"key2022031019511544100_b16","unstructured":"Deloitte Consulting (1998), ERP's Second Wave, Deloitte Consulting, New York, NY."},{"key":"key2022031019511544100_b15","doi-asserted-by":"crossref","unstructured":"DeLone, W.H. and McLean, E.R. (1992), \u201cInformation systems success: the quest for the dependent variable\u201d, Information Systems Research, Vol. 3 No. 1, pp. 60\u201095.","DOI":"10.1287\/isre.3.1.60"},{"key":"key2022031019511544100_b17","unstructured":"Eckartz, S., Daneva, M., Wieringa, R. and Hillegersberg, J.V. (2009), \u201cA conceptual framework for erp benefit classification: a literature review\u201d, available at: http:\/\/doc.utwente.nl\/65396\/1\/TechnicalReportBenefitFramework.pdf (accessed May 7, 2010)."},{"key":"key2022031019511544100_b18","doi-asserted-by":"crossref","unstructured":"Esteves, J. (2009), \u201cA bene\ufb01ts realisation road\u2010map framework for ERP usage in small and medium\u2010sized enterprises\u201d, Journal of Enterprise Information Management, Vol. 22 Nos 1\/2, pp. 25\u201035.","DOI":"10.1108\/17410390910922804"},{"key":"key2022031019511544100_b19","doi-asserted-by":"crossref","unstructured":"Fang, A.\u2010R., Li, Y.\u2010J., Lu, Q., Sun, B.\u2010N. and Ye, Q. (2009), \u201cThe process of ERP usage in manufacturing firms in China: an empirical investigation\u201d, Proceedings of the International Conference on Management Science and Engineering, pp. 3\u20109.","DOI":"10.1109\/ICMSE.2009.5317524"},{"key":"key2022031019511544100_b20","doi-asserted-by":"crossref","unstructured":"Faullant, R., Matzler, K. and Fuller, J. (2008), \u201cThe impact of satisfaction and image on loyalty: the case of Alpine ski resorts\u201d, Managing Service Quality, Vol. 18 No. 2, pp. 163\u201078.","DOI":"10.1108\/09604520810859210"},{"key":"key2022031019511544100_b21","doi-asserted-by":"crossref","unstructured":"Fornell, C. and Larcker, D.F. (1981), \u201cEvaluating structural equations models with observable variables and measurement error\u201d, Journal of Marketing Research, Vol. 8 No. 1, pp. 39\u201050.","DOI":"10.1177\/002224378101800104"},{"key":"key2022031019511544100_b22","unstructured":"Frost and Sullivan (2008), \u201cIndian ERP market shares\u201d, March 17. available at: www.livemint.com\/Articles\/2008\/03\/17003617\/D508C9E8\u2010FAD0\u20104336\u20109160\u20101BA04D043AF5ArtVPF.pdf (accessed May 8, 2010)."},{"key":"key2022031019511544100_b23","unstructured":"Gable, G., Sedara, D. and Chan, T. (2003), \u201cEnterprise systems success: a measurement model\u201d, Proceedings of the Twenty Fourth International Conference on Information Systems, Seattle, WA, USA, pp. 576\u201091."},{"key":"key2022031019511544100_b25","doi-asserted-by":"crossref","unstructured":"Hossain, L., Patrick, J.D. and Rashid, M.A. (2002), Enterprise Resource Planning: Global Opportunities & Challenges, Idea Group Publishing, Hershey, PA.","DOI":"10.4018\/978-1-931777-06-3"},{"key":"key2022031019511544100_b26","unstructured":"IDC Report India (2008), March 26, available at: http:\/\/business\u2010phone\u2010service.tmcnet.com\/topics\/enterprise\u2010mobile\u2010communications\/articles\/23776\u2010idc\u2010erp\u2010market\u2010medium\u2010sized\u2010businesses\u2010grow\u2010116.htm (accessed May 10, 2010)."},{"key":"key2022031019511544100_b27","doi-asserted-by":"crossref","unstructured":"Jacobs, F.R. and Bendoly, E. (2003), \u201cEnterprise resource planning: developments and directions for operations management research\u201d, European Journal of Operational Research, Vol. 146, pp. 233\u201040.","DOI":"10.1016\/S0377-2217(02)00546-5"},{"key":"key2022031019511544100_b28","unstructured":"Jaehun, J. (2008), \u201cAn adoption of semantic web from the perspective of technology innovation \u2013 a qualitative research approach\u201d, Communications of the International Business Information Management Association, Vol. 5 No. 20, pp. 170\u20107, available at: www.ibima.org\/pub\/journals\/CIBIMA\/volume5\/v5n20.html (accessed May 11, 2010)."},{"key":"key2022031019511544100_b29","unstructured":"Jafari, S.M., Osman, M.R., Yusuf, R.M. and Tang, S.H. (2006), \u201cERP systems implementation in Malaysia: the importance of critical success factors\u201d, International Journal of Engineering and Technology, Vol. 3 No. 1, pp. 125\u201031."},{"key":"key2022031019511544100_b30","unstructured":"Jaiswal, M. and Vanapalli, G. (2008), Enterprise Resource Planning, Macmillan Publishing, Chennai."},{"key":"key2022031019511544100_b31","doi-asserted-by":"crossref","unstructured":"Katerrattanakul, P., Hong, S. and Lee, J. (2006), \u201cEnterprise resource planning survey of Korean manufacturing firms\u201d, Management Research News, Vol. 29 No. 12, pp. 830\u20107.","DOI":"10.1108\/01409170610717835"},{"key":"key2022031019511544100_b32","doi-asserted-by":"crossref","unstructured":"Kennerley, M. and Neely, A. (2002), \u201cA framework of the factors affecting the evolution of performance measurement systems\u201d, International Journal of Operations & Management, Vol. 22 No. 11, pp. 1222\u201045.","DOI":"10.1108\/01443570210450293"},{"key":"key2022031019511544100_b33","unstructured":"Kouki, R., Poulin, D. and Pellerin, R. (2006), \u201cERP assimilation challenge: an integrative framework for a better post\u2010implementation assimilation\u201d, Interuniversity Research Centre on Enterprise Networks, Logistics and Transportation (CIRRELT) Working Paper No. DT\u20102006\u2010DP\u20101."},{"key":"key2022031019511544100_b34","unstructured":"Leknes, J. and Munkvold, B.E. (2006), \u201cThe role of knowledge management in ERP implementation: a case study in Aker Kvaerner\u201d, Proceedings of the Fourteenth European Conference on Information Systems, Goteborg, Sweden, pp. 1767\u201078, available at: http:\/\/is2.lse.ac.uk\/asp\/aspecis\/20060153.pdf (accessed May 12, 2010)."},{"key":"key2022031019511544100_b35","unstructured":"Lien, C.\u2010T. and Chan, H.\u2010L. (2007), \u201cA selection model for ERP system by applying fuzzy AHP approach\u201d, International Journal of the Computer, the Internet and Management, Vol. 15 No. 3, pp. 58\u201072."},{"key":"key2022031019511544100_b36","doi-asserted-by":"crossref","unstructured":"Longinidis, P. and Gotzamani, K. (2009), \u201cERP user satisfaction issues: insights from Greek industrial giant\u201d, Industrial Management & Data Systems, Vol. 109 No. 5, pp. 628\u201045.","DOI":"10.1108\/02635570910957623"},{"key":"key2022031019511544100_b37","unstructured":"Mabert, V.A., Soni, A. and Venkataraman, M.A. (2000), \u201cEnterprise resource planning survey of US manufacturing firms\u201d, Production & Inventory Management Journal, Vol. 41 No. 2, pp. 52\u20108."},{"key":"key2022031019511544100_b39","doi-asserted-by":"crossref","unstructured":"Murphy, K.E. and Simon, S.J. (2002), \u201cIntangible benefits valuation in ERP projects\u201d, Information Systems Journal, Vol. 12 No. 4, pp. 301\u201020.","DOI":"10.1046\/j.1365-2575.2002.00131.x"},{"key":"key2022031019511544100_b40","doi-asserted-by":"crossref","unstructured":"Nah, F.F.H., Zuckweiler, K.M. and Lau, J.L. (2003), \u201cERP implementation: chief information officers' perceptions of critical success factors\u201d, International Journal of Human Computer Interaction, Vol. 16 No. 1, pp. 5\u201022.","DOI":"10.1207\/S15327590IJHC1601_2"},{"key":"key2022031019511544100_b41","doi-asserted-by":"crossref","unstructured":"Nicolaou, A.I. (2004), \u201cFirm performance effects in relation to the implementation and use of enterprise resource planning systems\u201d, Journal of Information Systems, Vol. 18 No. 2, pp. 79\u2010105.","DOI":"10.2308\/jis.2004.18.2.79"},{"key":"key2022031019511544100_b42","unstructured":"Nunnally, J.C. (1978), Psychometric Theory, McGraw\u2010Hill, New York, NY."},{"key":"key2022031019511544100_b43","doi-asserted-by":"crossref","unstructured":"O'Leary, D.E. (2004), \u201cEnterprise resource planning systems: an empirical analysis of benefits\u201d, Journal of Emerging Technologies in Accounting, Vol. 1, pp. 63\u201072, available at: www\u2010rcf.usc.edu\/\u223coleary\/Papers\/Empirical%20Benefits.pdf (accessed May 14, 2010).","DOI":"10.2308\/jeta.2004.1.1.63"},{"key":"key2022031019511544100_b44","doi-asserted-by":"crossref","unstructured":"Parr, A. and Shanks, G. (2000), \u201cA model of ERP project implementation\u201d, Journal of Information Technology, Vol. 15 No. 4, pp. 289\u2010304.","DOI":"10.1177\/026839620001500405"},{"key":"key2022031019511544100_b45","doi-asserted-by":"crossref","unstructured":"Parthasarathy, S. and Anbazhagan, N. (2008), \u201cEvaluating ERP projects using DEA and regression analysis\u201d, International Journal of Business Information System, Vol. 3 No. 2, pp. 140\u201057.","DOI":"10.1504\/IJBIS.2008.016583"},{"key":"key2022031019511544100_b46","doi-asserted-by":"crossref","unstructured":"Saatcioglu, O.Y. (2009), \u201cWhat determines user satisfaction in ERP projects: benefits, barriers or risks?\u201d, Journal of Enterprise Information Management, Vol. 22 No. 6, pp. 690\u2010708.","DOI":"10.1108\/17410390910999585"},{"key":"key2022031019511544100_b47","doi-asserted-by":"crossref","unstructured":"Spathis, C. (2004), \u201cEnterprise resource planning systems' impact on accounting processes\u201d, Business Process Management Journal, Vol. 10 No. 2, pp. 234\u201047.","DOI":"10.1108\/14637150410530280"},{"key":"key2022031019511544100_b48","doi-asserted-by":"crossref","unstructured":"Spathis, C. and Ananiadis, J. (2005), \u201cAssessing the benefits of using an enterprise system in accounting information and management\u201d, Journal of Enterprise Information Management, Vol. 18 No. 2, pp. 195\u2010210.","DOI":"10.1108\/17410390510579918"},{"key":"key2022031019511544100_b49","doi-asserted-by":"crossref","unstructured":"Sarkis, J. and Sundarraj, R.P. (2003), \u201cManaging large\u2010scale global enterprise resource planning systems: a case study at Texas Instruments\u201d, International Journal of Information Management, Vol. 23 No. 5, pp. 431\u201042.","DOI":"10.1016\/S0268-4012(03)00070-7"},{"key":"key2022031019511544100_b51","unstructured":"Shang, S. and Seddon, P.B. (2002), \u201cEnterprise systems benefits: how they should be assessed\u201d, pp. 1229\u201040, available at: http:\/\/nccuir.lib.nccu.edu.tw\/bitstream\/140.119\/26469\/1\/S25\u2010004.pdf (accessed May 17, 2010)."},{"key":"key2022031019511544100_b52","doi-asserted-by":"crossref","unstructured":"Shuai, J.J., Su, Y.\u2010F. and Yang, C. (2007), \u201cThe impact of ERP implementation on corporate supply chain performance\u201d, Proceedings of the IEEE Conference on Industrial Engineering and Engineering Management, Singapore, pp. 1644\u20108.","DOI":"10.1109\/IEEM.2007.4419471"},{"key":"key2022031019511544100_b50","unstructured":"Somers, T.M. and Nelson, K. (2001), \u201cThe impact of critical success factors across the stages of enterprise resource planning implementations\u201d, Proceedings of the 34th Hawaii International Conference on System Sciences, Maui, Hawaii, pp. 1\u201010."},{"key":"key2022031019511544100_b53","unstructured":"Tafti, M.H.A. (2007), \u201cIT outsourcing: a knowledge\u2010management perspective\u201d, Issues in Information Systems, Vol. VIII No. 2, pp. 488\u201093."},{"key":"key2022031019511544100_b54","unstructured":"Tang, L.\u2010L., Lu, M.\u2010T. and Tsou, H.\u2010T. (2009), \u201cThe effect of green product vendors' quality assurance management mode on business performance for electronics industry\u201d, available at: www.yzu.edu.tw\/admin\/rd\/files\/rdso\/9716\u201024\/47\u2010APIEMS%202008.pdf (accessed May 20, 2010)."},{"key":"key2022031019511544100_b55","doi-asserted-by":"crossref","unstructured":"Wan, T.B. and Wah, L.T. (1999), \u201cValidation of a user satisfaction instrument for office automation success\u201d, Information & Management, Vol. 4, pp. 203\u20108.","DOI":"10.1016\/0378-7206(90)90041-F"},{"key":"key2022031019511544100_b56","doi-asserted-by":"crossref","unstructured":"Wang, C.\u2010Y., Chou, S.\u2010C.\u2010T. and Chang, H.\u2010C. (2009), \u201cEmotion and motivation: understanding user behaviour of Web 2.0 application\u201d, Proceedings of the Sixth International Conference on Information Technology: New Generations, Las Vegas, NV, pp. 1341\u20106.","DOI":"10.1109\/ITNG.2009.205"},{"key":"key2022031019511544100_b57","doi-asserted-by":"crossref","unstructured":"Wu, J.\u2010H. and Wang, Y.\u2010M. (2006), \u201cMeasuring ERP success: the ultimate user's view\u201d, International Journal of Operation and Production Management, Vol. 26 No. 8, pp. 882\u2010903.","DOI":"10.1108\/01443570610678657"},{"key":"key2022031019511544100_b58","doi-asserted-by":"crossref","unstructured":"Xinhua, B.I. and Cuiling, Y.U. (2008), \u201cAbsorptive capacity of information technology and its conceptual model\u201d, Journal of Tsinghua Science and Technology, Vol. 13 No. 3, pp. 337\u201043.","DOI":"10.1016\/S1007-0214(08)70054-3"},{"key":"key2022031019511544100_b59","unstructured":"Yang, C. and Su, Y.\u2010F. (2008), \u201cThe impact of ERP implementation on corporate SCM performance: from an operational and information integration perspective\u201d, Proceedings of the IEEE Conference on Industrial Engineering and Engineering Management, Singapore, pp. 1668\u201072."},{"key":"key2022031019511544100_b60","unstructured":"Yingjie, J. (2005), \u201cCritical success factors in ERP implementation in Finland, Sweden\u201d, Master's thesis, The Swedish School of Economics and Business Administration, Finland."},{"key":"key2022031019511544100_b61","doi-asserted-by":"crossref","unstructured":"Yusof, S.M. and Aspinwall, E.M. (2000), \u201cCritical success factors in small and medium enterprises: survey results\u201d, Total Quality Management, Vol. 11 No. 4, pp. 448\u201062.","DOI":"10.1080\/09544120050007760"},{"key":"key2022031019511544100_b62","unstructured":"Zhang, L., Lee, M.K.O., Zhang, Z. and Banerjee, P. (2003), \u201cCritical success factors of enterprise resource planning systems implementation success in China\u201d, Proceedings of the 36th Hawaii International Conference on System Sciences, pp. 136\u201043."},{"key":"key2022031019511544100_frd1","doi-asserted-by":"crossref","unstructured":"Mabert, V.A., Soni, A. and Venkataramanan, M.A. (2003), \u201cEnterprise resource planning: managing the implementation process\u201d, European Journal of Operational Research, Vol. 146 No. 2, pp. 302\u201014.","DOI":"10.1016\/S0377-2217(02)00551-9"}],"container-title":["Business Process Management Journal"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/14637151111136388","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/14637151111136388\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/14637151111136388\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,25]],"date-time":"2025-07-25T00:36:26Z","timestamp":1753403786000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/bpmj\/article\/17\/3\/495-509\/257493"}},"subtitle":["An empirical analysis of SAP versus Oracle package"],"short-title":[],"issued":{"date-parts":[[2011,6,7]]},"references-count":61,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2011,6,7]]}},"alternative-id":["10.1108\/14637151111136388"],"URL":"https:\/\/doi.org\/10.1108\/14637151111136388","relation":{},"ISSN":["1463-7154"],"issn-type":[{"value":"1463-7154","type":"print"}],"subject":[],"published":{"date-parts":[[2011,6,7]]}}}