{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,8,2]],"date-time":"2025-08-02T18:08:02Z","timestamp":1754158082294,"version":"3.41.2"},"reference-count":54,"publisher":"Emerald","issue":"1","license":[{"start":{"date-parts":[[2013,2,1]],"date-time":"2013-02-01T00:00:00Z","timestamp":1359676800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2013,2,1]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>The purpose of this paper is to study sustainability of the global business model of software outsourcing with perspective of Indian vendors.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>In order to obtain results as per the stated purpose, the authors have done an extensive literature review search in the e\u2010journals databases: ABI\/INFORM Complete, EBSCO Business Source Complete, Emerald Management Xtra and Science Direct. Over and above these databases and journals, NASSCOM reports, survey and some books were also referred for literature review. Finally 59 references listed at the end of the paper were used for the stated purpose.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>The paper studies trends in software industry and outsourcing models, which Indian vendors are offering to their global clients. Each model is evaluated analytically for its advantages and shortcomings subsequently the paper concludes by stating the need for a sustainable global business model in software outsourcing from Indian perspective.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Research limitations\/implications<\/jats:title><jats:p>The paper studies business of software at a global level and subsequently narrows its focus on the models being provided by the Indian vendors. It identifies need for a sustainable model to be used by the Indian vendors; the limitation of the paper is it concludes with the need identification and is from an Indian vendor perspective. The needs identified can be further used as a basis for hypothesis formulation, questionnaire design, data survey and analysis so that blue print of the proposed model can finally emerge, also the study can be expanded to include global vendors.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p>The following paper analytically studies current trends in global business of software sourcing, and identifies pros and cons of the models adopted by Indian vendors. It identifies the need for a sustainable global business model for software outsourcing; in case the need is fulfilled it will definitely add value to India as a software sourcing destination and lead to more revenue generation which will eventually culminate into a large\u2010scale and long term economic and social impact. The study also has several research and public policy formulation implications.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>The paper is completely original work of the authors where the value addition is clearly seen by studying the advantages and shortcomings of the existing models of software outsourcing adopted by Indian vendors and identifying the need for sustainability therein.<\/jats:p><\/jats:sec>","DOI":"10.1108\/14637151311294868","type":"journal-article","created":{"date-parts":[[2013,1,31]],"date-time":"2013-01-31T13:19:25Z","timestamp":1359638365000},"page":"54-69","source":"Crossref","is-referenced-by-count":11,"title":["Need for sustainable global business model in software outsourcing"],"prefix":"10.1108","volume":"19","author":[{"given":"Daisy","family":"Mathur Jain","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Reema","family":"Khurana","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2022020820423761100_b1","doi-asserted-by":"crossref","unstructured":"Agarwal, R. and Bajaj, N. (2008), \u201cManaging outsourcing process: applying Six Sigma\u201d, Business Process Management Journal, Vol. 14 No. 6, pp. 829\u201037.","DOI":"10.1108\/14637150810916008"},{"key":"key2022020820423761100_b3","doi-asserted-by":"crossref","unstructured":"Allen, P. (2006), Service Orientation \u2013 Winning Strategies and Best Practices, Cambridge University Press, Cambridge, pp. 25\u201040.","DOI":"10.1017\/CBO9780511541186"},{"key":"key2022020820423761100_b4","unstructured":"Antonucci, Y.L., Lordi, F.C. and Tucker, J.J. (1998), \u201cThe pros and cons of IT outsourcing\u201d, Journal of Accountancy, Vol. 185 No. 6, pp. 26\u201031."},{"key":"key2022020820423761100_b5","unstructured":"Applegate, L.M., Austin, R.D. and McFarlan, F.W. (2007), Corporate Information Strategy and Management, Tata McGraw\u2010Hill, New Delhi, pp. 369\u201076."},{"key":"key2022020820423761100_b6","unstructured":"Aruru, M. and Salmon, J.W. (2007), \u201cMedical and pharmaceutical outsourcing to India: ethical considerations and policy implications\u201d, Journal of Pharmaceutical Finance, Economics and Policy, Vol. 16 No. 3, pp. 43\u201065."},{"key":"key2022020820423761100_b7","unstructured":"Bergkvist, L. and Fredriksson, O. (2011), Outsourcing Terms \u2013 A Literature Review from the ISD Perspective, Department of Information Systems, Karlstad University, Karlstad."},{"key":"key2022020820423761100_b8","doi-asserted-by":"crossref","unstructured":"Blaskovich, J. and Mintchik, N. (2011), \u201cInformation technology outsourcing: a taxonomy of prior studies and directions for future research\u201d, Journal of Information Systems, Vol. 25 No. 1, pp. 1\u201036.","DOI":"10.2308\/jis.2011.25.1.1"},{"key":"key2022020820423761100_b10","doi-asserted-by":"crossref","unstructured":"Brocke, J. and Sinnl, T. (2011), \u201cCulture in business process management: a literature review\u201d, Business Process Management Journal, Vol. 17 No. 2, pp. 357\u201077.","DOI":"10.1108\/14637151111122383"},{"key":"key2022020820423761100_b16","doi-asserted-by":"crossref","unstructured":"Carmel, E., Dedrick, J. and Kraemer, K.L. (2009), \u201cRoutinizing the offshore choice: applying diffusion of innovation to the case of EDS\u201d, Strategic Outsourcing: An International Journal, Vol. 2 No. 3, pp. 223\u201039.","DOI":"10.1108\/17538290911005144"},{"key":"key2022020820423761100_b11","doi-asserted-by":"crossref","unstructured":"Cassivi, L., L\u00e9ger, P.\u2010M. and Hadaya, P. (2005), \u201cElectronic commerce and supply chain integration: the case of the telecommunication equipment industry\u201d, Business Process Management Journal, Vol. 11 No. 5, pp. 559\u201072.","DOI":"10.1108\/14637150510619885"},{"key":"key2022020820423761100_b12","unstructured":"Cox, M., Roberts, M. and Walton, J. (2011), \u201cMotivations for IT outsourcing in public sector local government\u201d, Proceedings of the European Conference on Information Management & Evaluation, Como, Italy, pp. 141\u20109."},{"key":"key2022020820423761100_b9","doi-asserted-by":"crossref","unstructured":"de Boer, L., Gaytan, J. and Arroyo, P. (2006), \u201cA satisficing model of outsourcing\u201d, Supply Chain Management: An International Journal, Vol. 11 No. 5, pp. 444\u201055.","DOI":"10.1108\/13598540610682462"},{"key":"key2022020820423761100_b14","doi-asserted-by":"crossref","unstructured":"Doomun, R.M. (2008), \u201cMulti\u2010level information system security in outsourcing domain\u201d, Business Process Management Journal, Vol. 14 No. 6, pp. 849\u201057.","DOI":"10.1108\/14637150810916026"},{"key":"key2022020820423761100_b15","doi-asserted-by":"crossref","unstructured":"Dossani, R. and Kenney, M. (2009), \u201cService provision for the global economy: the evolving Indian experience\u201d, Review of Policy Research, Vol. 26 Nos 1\/2, pp. 77\u2010104.","DOI":"10.1111\/j.1541-1338.2008.00370.x"},{"key":"key2022020820423761100_b13","doi-asserted-by":"crossref","unstructured":"Dutta, D.K., Gwebu, K.L. and Wang, J. (2011), \u201cStrategy and vendor selection in IT outsourcing: is there a method in the madness\u201d, Journal of Global Information Technology Management, Vol. 14 No. 2, pp. 6\u201026.","DOI":"10.1080\/1097198X.2011.10856535"},{"key":"key2022020820423761100_b17","doi-asserted-by":"crossref","unstructured":"Espinosa, J.A., DeLone, W. and Lee, G. (2006), \u201cGlobal boundaries, task processes and IS project success: a field study\u201d, Information Technology & People, Vol. 19 No. 4, pp. 345\u201070.","DOI":"10.1108\/09593840610718036"},{"key":"key2022020820423761100_b18","doi-asserted-by":"crossref","unstructured":"Espinosa, J.A., Slaughter, S.A., Kraut, R.E. and Herbsleb, J.D. (2007a), \u201cFamiliarity, complexity, and team performance in geographically distributed software development\u201d, Organization Science, Vol. 18 No. 4, pp. 613\u201030 (INFORMS).","DOI":"10.1287\/orsc.1070.0297"},{"key":"key2022020820423761100_b19","doi-asserted-by":"crossref","unstructured":"Espinosa, J.A., Slaughter, S.A., Kraut, R.E. and Herbsleb, J.D. (2007b), \u201cTeam knowledge and coordination in geographically distributed software development\u201d, Journal of Management Information Systems, Vol. 24 No. 1, pp. 135\u201069.","DOI":"10.2753\/MIS0742-1222240104"},{"key":"key2022020820423761100_b21","unstructured":"Fish, K.E. and Seydel, J. (2006), \u201cWhere IT outsourcing is and where it is going: a study across functions and department sizes\u201d, Journal of Computer Information Systems, Vol. 46 No. 3, pp. 96\u2010103."},{"key":"key2022020820423761100_b20","doi-asserted-by":"crossref","unstructured":"Foogoa, R. (2008), \u201cIS outsourcing \u2013 a strategic perspective\u201d, Business Process Management Journal, Vol. 14 No. 6, pp. 858\u201064.","DOI":"10.1108\/14637150810916035"},{"key":"key2022020820423761100_b47","doi-asserted-by":"crossref","unstructured":"Haried, P. and Ramamurthy, K. (2010), \u201cLessons learnt from offshore IT outsourcing: client and vendor perspective\u201d, Journal of Information Technology Case and Application Research, Vol. 12 No. 1, pp. 12\u201038.","DOI":"10.1080\/15228053.2010.10856175"},{"key":"key2022020820423761100_b25","doi-asserted-by":"crossref","unstructured":"Henley, J. (2006\/2007), \u201cOutsourcing the provision of software and IT\u2010enabled services to India\u201d, International Studies of Management & Organization, Vol. 36 No. 4, pp. 111\u201031.","DOI":"10.2753\/IMO0020-8825360405"},{"key":"key2022020820423761100_b27","doi-asserted-by":"crossref","unstructured":"Jain, R.P., Simon, J.C. and Poston, R.S. (2011), \u201cMitigating vendor silence in offshore outsourcing: an empirical investigation\u201d, Journal of Management Information Systems, Vol. 27 No. 4, pp. 261\u201098.","DOI":"10.2753\/MIS0742-1222270409"},{"key":"key2022020820423761100_b29","doi-asserted-by":"crossref","unstructured":"Jenster, P.V. and Pedersen, H.S. (2000), \u201cOutsourcing \u2013 facts and fiction\u201d, Strategic Change, Vol. 9 No. 3, pp. 147\u201054.","DOI":"10.1002\/(SICI)1099-1697(200005)9:3<147::AID-JSC456>3.0.CO;2-8"},{"key":"key2022020820423761100_b30","unstructured":"Kaka, N. and Sinha, J. (2005), \u201cAn upgrade for the Indian IT services industry\u201d, McKinsey Quarterly, September, pp. 84\u20109 (special edition)."},{"key":"key2022020820423761100_b31","doi-asserted-by":"crossref","unstructured":"Khan, N., Currie, W., Weerakkody, V. and Desai, B. (2002), \u201cEvaluating offshore IT outsourcing in India: supplier customer scenarios\u201d, Proceedings of the 36th Hawaii International Conference on System, IEEE 2002, Big Island, Hawaii, USA.","DOI":"10.1109\/HICSS.2003.1174617"},{"key":"key2022020820423761100_b32","doi-asserted-by":"crossref","unstructured":"Khan, S.U., Niazi, M. and Ahmad, R. (2011), \u201cBarriers in the selection of offshore software development outsourcing vendors: an exploratory study using a systematic literature review\u201d, Information & Software Technology, Vol. 53 No. 7, pp. 693\u2010706.","DOI":"10.1016\/j.infsof.2010.08.003"},{"key":"key2022020820423761100_b35","doi-asserted-by":"crossref","unstructured":"Khurana, R. and Mandke, V.V. (2009), \u201cBusiness process modeling with information integrity\u201d, Business Process Management Journal, Vol. 15 No. 4, pp. 487\u2010503.","DOI":"10.1108\/14637150910975507"},{"key":"key2022020820423761100_b34","doi-asserted-by":"crossref","unstructured":"Khurana, R. and Routray, S. (2011), \u201cBusiness models in digital form in India: the government contribution and the road ahead\u201d, International Journal of Indian Culture and Business Management, Vol. 4 No. 5.","DOI":"10.1504\/IJICBM.2011.042326"},{"key":"key2022020820423761100_b36","doi-asserted-by":"crossref","unstructured":"Kumar, S. (2006), \u201cA comparative analysis of key information technology players\u201d, Technovation, Vol. 26 No. 7, pp. 836\u201046.","DOI":"10.1016\/j.technovation.2005.05.003"},{"key":"key2022020820423761100_b37","unstructured":"Kumar, S. and Eickhoff, J.H. (2005\/2006), \u201cOutsourcing: when and how should it be done?\u201d, Information Knowledge Systems Management, Vol. 5 No. 4, pp. 245\u201059."},{"key":"key2022020820423761100_b26","doi-asserted-by":"crossref","unstructured":"Lee, J.\u2010N. (2008), \u201cExploring the vendor's process model in information technology outsourcing\u201d, Communications of AIS, Vol. 22, pp. 569\u201089.","DOI":"10.17705\/1CAIS.02231"},{"key":"key2022020820423761100_b38","doi-asserted-by":"crossref","unstructured":"Mao, J.\u2010Y., Lee, J.\u2010N. and Deng, C.\u2010P. (2008), \u201cVendors' perspectives on trust and control in offshore information systems outsourcing\u201d, Information & Management, Vol. 45 No. 7, pp. 482\u201092.","DOI":"10.1016\/j.im.2008.07.003"},{"key":"key2022020820423761100_b39","doi-asserted-by":"crossref","unstructured":"Mehta, N. and Mehta, A. (2010), \u201cIt takes two to tango: how relational investments improve IT outsourcing partnerships\u201d, Communications of the ACM, Vol. 53 No. 2, pp. 160\u20104.","DOI":"10.1145\/1646353.1646393"},{"key":"key2022020820423761100_b24","unstructured":"Mekikian, G.C. and Roberts, J.D. (2009a), Note on IT Services Industry, Stanford Graduate School of Business, Stanford, CA."},{"key":"key2022020820423761100_b23","unstructured":"Mekikian, G.C. and Roberts, J.D. (2009b), Tata Consultancy Services, Globalization of IT Services, Stanford Graduate School of Business, Stanford, CA."},{"key":"key2022020820423761100_b28","doi-asserted-by":"crossref","unstructured":"Mohr, J.J., Sengupta, S. and Slater, S.F. (2011), \u201cMapping the outsourcing landscape\u201d, Journal of Business Strategy, Vol. 32 No. 1, pp. 42\u201050.","DOI":"10.1108\/02756661111100319"},{"key":"key2022020820423761100_b41","doi-asserted-by":"crossref","unstructured":"Moorthi, Y.L.R. (2011), \u201cNon\u2010linear growth: the road ahead for Indian IT outsourcing companies: the Infosys experience\u201d, IIMB Management Review, Vol. 23 No. 2, pp. 91\u2010101.","DOI":"10.1016\/j.iimb.2011.04.009"},{"key":"key2022020820423761100_b40","doi-asserted-by":"crossref","unstructured":"Mottonen, M., Belt, P., Harkonen, J. and Lin, B. (2009), \u201cManaging requirements in ICT companies\u201d, Business Process Management Journal, Vol. 15 No. 6, pp. 968\u201089.","DOI":"10.1108\/14637150911003810"},{"key":"key2022020820423761100_b42","doi-asserted-by":"crossref","unstructured":"Murthy, S. (2004), \u201cThe impact of global IT outsourcing on IT providers\u201d, Communications of AIS, Vol. 14, pp. 543\u201057.","DOI":"10.17705\/1CAIS.01425"},{"key":"key2022020820423761100_b43","unstructured":"NetworkWorld Asia (2010), \u201cIT decision\u2010makers opt for outsourcing models to gain access to specialized skill\u201d, NetworkWorld Asia, Vol. 6 No. 1, p. 6."},{"key":"key2022020820423761100_b44","doi-asserted-by":"crossref","unstructured":"Niehaves, B. and Plattfaut, R. (2011), \u201cCollaborative business process management status quo and quo vadis\u201d, Business Process Management Journal, Vol. 17 No. 3, pp. 384\u2010402.","DOI":"10.1108\/14637151111136342"},{"key":"key2022020820423761100_b46","doi-asserted-by":"crossref","unstructured":"Pai, K.A. and Basu, S. (2007), \u201cOffshore technology outsourcing: overview of management and legal issues\u201d, Business Process Management Journal, Vol. 13 No. 1, pp. 21\u201046.","DOI":"10.1108\/14637150710721113"},{"key":"key2022020820423761100_b2","doi-asserted-by":"crossref","unstructured":"Plugge, A. and Janssen, M. (2009), \u201cManaging change in IT outsourcing arrangements: an offshore service provider perspective on adaptability\u201d, Strategic Outsourcing: An International Journal, Vol. 2 No. 3, pp. 257\u201074.","DOI":"10.1108\/17538290911005162"},{"key":"key2022020820423761100_b48","doi-asserted-by":"crossref","unstructured":"Roza, M., Van den Bosch, F.A.J. and Volberda, H.W. (2011), \u201cOffshoring strategy: motives, functions, locations, and governance modes of small, medium\u2010sized and large firms\u201d, International Business Review, Vol. 20 No. 3, pp. 314\u201023.","DOI":"10.1016\/j.ibusrev.2011.02.002"},{"key":"key2022020820423761100_b49","doi-asserted-by":"crossref","unstructured":"Saxena, K.B.C. and Bharadwaj, S.S. (2009), \u201cManaging business processes through outsourcing: a strategic partnering perspective\u201d, Business Process Management Journal, Vol. 15 No. 5, pp. 687\u2010715.","DOI":"10.1108\/14637150910987919"},{"key":"key2022020820423761100_b50","doi-asserted-by":"crossref","unstructured":"Sharma, A. and Loh, P. (2009), \u201cEmerging trends in sourcing of business services\u201d, Business Process Management Journal, Vol. 15 No. 2, pp. 149\u201065.","DOI":"10.1108\/14637150910949425"},{"key":"key2022020820423761100_b45","doi-asserted-by":"crossref","unstructured":"Sooraj, P. and Mohapatra, P.K.J. (2008), \u201cModeling the 24\u2010h software development process\u201d, Strategic Outsourcing: An International Journal, Vol. 1 No. 2, pp. 122\u201041.","DOI":"10.1108\/17538290810897147"},{"key":"key2022020820423761100_b51","unstructured":"Sparrow, E.A. (2009), A Guide to Global Sourcing Offshore Outsourcing and Other Global Delivery Models, Viva Books Private Limited, BCS Publication, Swindon, pp. 20\u201030."},{"key":"key2022020820423761100_b52","unstructured":"Tafti, M.H.A. (2010), \u201cEmergent changes in IT outsourcing client vendor relationships\u201d, Proceedings for the Northeast Region Decision Sciences Institute (NEDSI), pp. 271\u20106."},{"key":"key2022020820423761100_b53","unstructured":"Walton, D. (1993), \u201cGetting outsourcing business\u201d, Journal of Property Management, Vol. 58 No. 5, pp. 26\u201030."},{"key":"key2022020820423761100_b54","doi-asserted-by":"crossref","unstructured":"Youngdahl, W.E., Ramaswamy, K. and Dash, K.C. (2010), \u201cService offshoring: the evolution of offshore operations\u201d, International Journal of Operations & Production Management, Vol. 30 No. 8, pp. 798\u2010820.","DOI":"10.1108\/01443571011068171"},{"key":"key2022020820423761100_frd1","doi-asserted-by":"crossref","unstructured":"Gantman, S. (2011), \u201cIT outsourcing in the public sector: a literature analysis\u201d, Journal of Global Information Technology Management, Vol. 14 No. 2, pp. 48\u201083.","DOI":"10.1080\/1097198X.2011.10856537"},{"key":"key2022020820423761100_frd2","doi-asserted-by":"crossref","unstructured":"Khurana, R. (2005), \u201cInformation modeling for achieving integrity in databases for open systems\u201d, Paradigm, Vol. IX No. 1, pp. 56\u201061.","DOI":"10.1177\/0971890720050108"}],"container-title":["Business Process Management Journal"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/14637151311294868","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/14637151311294868\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/14637151311294868\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,25]],"date-time":"2025-07-25T00:36:36Z","timestamp":1753403796000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/bpmj\/article\/19\/1\/54-69\/258839"}},"subtitle":["The Indian perspective"],"short-title":[],"issued":{"date-parts":[[2013,2,1]]},"references-count":54,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2013,2,1]]}},"alternative-id":["10.1108\/14637151311294868"],"URL":"https:\/\/doi.org\/10.1108\/14637151311294868","relation":{},"ISSN":["1463-7154"],"issn-type":[{"type":"print","value":"1463-7154"}],"subject":[],"published":{"date-parts":[[2013,2,1]]}}}