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It works on the basis that, by applying these key success factors to the change process itself, more effective change will be achieved. The model has potential use at all levels within an organization. It allows the organization to assess and quantify its \u201cmaturity\u201d in change management, using a maturity matrix, and identify subsequent actions for improvement.<\/jats:p>","DOI":"10.1108\/14637159710192293","type":"journal-article","created":{"date-parts":[[2002,7,28]],"date-time":"2002-07-28T18:49:34Z","timestamp":1027882174000},"page":"248-255","source":"Crossref","is-referenced-by-count":14,"title":["A benchmarking tool for change management"],"prefix":"10.1108","volume":"3","author":[{"given":"Angela","family":"Clarke","sequence":"first","affiliation":[]},{"given":"Stan","family":"Manton","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2022020919520774900_b1","unstructured":"Camp, R. (1989, \u201cBenchmarking: the search for best practices that lead to superior performance\u201d, Quality Press.."},{"key":"key2022020919520774900_b2","unstructured":"Clarke, A. (1995, Research submitted as part of engineering doctorate entitled Improving the Change Management Process, University of Warwick."},{"key":"key2022020919520774900_b3","doi-asserted-by":"crossref","unstructured":"Clarke, A. and Garside J.D. (1997, \u201cThe development of a best practice model for change management\u201d, \n\n\nEuropean Management Journal.","DOI":"10.1016\/S0263-2373(97)00033-9"},{"key":"key2022020919520774900_b4","unstructured":"Golden, K. (1994, \u201cMeasurable improvements\u201d, \n\n\nInsurance & Technology, Vol. 19 No. 9, pp. 22\u20108."},{"key":"key2022020919520774900_b5","doi-asserted-by":"crossref","unstructured":"Hewitt, F., Robinson, S. and Bennett, D. (1996, \u201cModelling and benchmarking business processes: the supply line example\u201d, \n\n\nJournal of Benchmarking for Quality Management and Technology, Vol. 3 No 2.","DOI":"10.1108\/14635779610118669"},{"key":"key2022020919520774900_b6","unstructured":"Houlder, V. (1994, \u201cManagement, measuring up to success \u2010 growing number so UK companies are turning to benchmarking to improve their performance\u201d, \n\n\nFinancial Times, 1 August."},{"key":"key2022020919520774900_b7","unstructured":"Julien, F.W. (1993, \u201cThe power of benchmarking\u201d, \n\n\nInternal Auditor, Vol. 50 No. 4, pp. 22\u20104."},{"key":"key2022020919520774900_b8","unstructured":"Juran, J. (1950, cited in Morris, C. (1996), Quantitative Approaches in Business Studies, 4th ed., Pitman Publishing."},{"key":"key2022020919520774900_b9","unstructured":"Keck, T. and Lollet, K. (1995, \u201cCritical success factors in captive multi\u2010line insurance agency sales\u201d, \n\n\nJournal of Personal Selling & Sales Management, Vol. 15 No. 1, pp. 17\u201033."},{"key":"key2022020919520774900_b10","unstructured":"McCune, J. (1994, \u201cBuilding blocks of a benchmarking program\u201d, \n\n\nManagement Review, Vol. 83 No. 4, p. 12."}],"container-title":["Business Process Management Journal"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/14637159710192293","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/14637159710192293\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/14637159710192293\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,25]],"date-time":"2025-07-25T00:36:44Z","timestamp":1753403804000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/bpmj\/article\/3\/3\/248-255\/257676"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[1997,12,1]]},"references-count":10,"journal-issue":{"issue":"3","published-print":{"date-parts":[[1997,12,1]]}},"alternative-id":["10.1108\/14637159710192293"],"URL":"https:\/\/doi.org\/10.1108\/14637159710192293","relation":{},"ISSN":["1463-7154"],"issn-type":[{"value":"1463-7154","type":"print"}],"subject":[],"published":{"date-parts":[[1997,12,1]]}}}