{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,22]],"date-time":"2026-04-22T12:55:44Z","timestamp":1776862544248,"version":"3.51.2"},"reference-count":25,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[1998,9,1]],"date-time":"1998-09-01T00:00:00Z","timestamp":904608000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[1998,9,1]]},"abstract":"<jats:p>The area of business process management (BPM) is a relatively new field and there is little academic literature on the subject. This paper critically examines the literature to pinpoint BPM definitions, approaches and principles. A study is reported of a business unit of a \u201cworld class\u201d organisation to examine its application of BPM. It was found that the principles of BPM espoused by the corporate organisation and its approach to BPM application is along the lines of best practice as outlined in the literature. However, in the business unit examined, there is an inadequate understanding of BPM and the application of BPM principles is haphazard. For example, it was discovered that employees have too little time to spend on process simplification and improvement and there are too many in\u2010process measures for process owners to make effective use of the information. It is also pointed out that if BPM is to be truly effective it requires cross\u2010functional and process orientated management, which is not easy to attain.<\/jats:p>","DOI":"10.1108\/14637159810224322","type":"journal-article","created":{"date-parts":[[2002,7,28]],"date-time":"2002-07-28T18:49:34Z","timestamp":1027882174000},"page":"214-225","source":"Crossref","is-referenced-by-count":228,"title":["Business process management: a review and evaluation"],"prefix":"10.1108","volume":"4","author":[{"given":"R.G.","family":"Lee","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"B.G.","family":"Dale","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2022012619514330700_b1","unstructured":"Armistead, C., Machin, S. and Pritchard, J.\u2010P. (1997), \u201cApproaches to business process management\u201d, in Ribera, J. and Prats, J. (Eds), Managing Service Operations: Lessons from the Service and Manufacturing Sectors, papers from the 4th International Conference of the European Operations Management Association, IESE, Barcelona, Spain."},{"key":"key2022012619514330700_b2","unstructured":"Clark, F. (1996), Leadership for Quality: Strategies for Action, McGraw\u2010Hill Book Company, Maidenhead."},{"key":"key2022012619514330700_b3","unstructured":"Conti, T. (1997), Organizational Self\u2010Assessment, Chapman & Hall, London."},{"key":"key2022012619514330700_b4","unstructured":"Coombs, R. and Hull, R. (1996), The Wider Research Context of Business Process Analysis, Warwick Manufacturing Group, http:\/\/bprc.warwick.ac.k:80\/umist1.html"},{"key":"key2022012619514330700_b5","unstructured":"Corrigan, S. (1996), Human and Organisational Aspects of Business Process Reengineering, Warwick Manufacturing Group, http:\/\/bprc.warwick.ac.k:80\/shef\u2010summ.html"},{"key":"key2022012619514330700_b6","unstructured":"Davenport, T.H. (1993), Process Innovation \u2010 Re\u2010engineering Work through Information Technology, Harvard Business School Press, Boston, MA."},{"key":"key2022012619514330700_b7","doi-asserted-by":"crossref","unstructured":"Deakins, E. and Makgill, H.H. (1997), \u201cWhat killed BPR? Some evidence from the literature\u201d, Business Process Management Journal, Vol. 3 No. 1, pp. 81\u2010107.","DOI":"10.1108\/14637159710161594"},{"key":"key2022012619514330700_b8","unstructured":"DeToro, I. and McCabe, T. (1997), \u201cHow to stay flexible and elude fads\u201d, Quality Progress, Vol. 30 No. 3, pp. 55\u201060."},{"key":"key2022012619514330700_b9","doi-asserted-by":"crossref","unstructured":"Elzinga, D.J., Horak, T., Chung\u2010Yee, L. and Bruner, C. 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