{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,21]],"date-time":"2026-05-21T15:47:52Z","timestamp":1779378472688,"version":"3.53.1"},"reference-count":14,"publisher":"Emerald","issue":"4","license":[{"start":{"date-parts":[[1998,12,1]],"date-time":"1998-12-01T00:00:00Z","timestamp":912470400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[1998,12,1]]},"abstract":"<jats:p>Business process reengineering (BPR) and total quality management (TQM) both emphasise the benefits that a process orientated view of company operations can bring. Acquiring a clear definition of the \u201cas\u2010is\u201d business process and developing an understanding about how the process may be re\u2010engineered is a crucial stage in any BPR project. This early phase normally has three objectives: to achieve a full understanding of the process to be re\u2010engineered so as to clarify its objectives and characteristics; to create a shared vision and understanding among the re\u2010engineering team; to have a basis for starting the redesign. To support this phase, there is a range of tools: manual, computer supported and computer enabled which are traditionally used to help in the activities of process definition and analysis. This paper describes some of the newer approaches. The product introduction process (PIP) is examined in a general sense, and specific examples from the automotive industry are taken as a basis for evaluation of the available tools and applications. A sample from the process analysis tools identified was used to model the PIP, and from the difficulties and successes an understanding of the attributes required in such an analysis tool was derived.<\/jats:p>","DOI":"10.1108\/14637159810238174","type":"journal-article","created":{"date-parts":[[2002,7,28]],"date-time":"2002-07-28T18:57:17Z","timestamp":1027882637000},"page":"274-290","source":"Crossref","is-referenced-by-count":27,"title":["Process analysis techniques and tools for business improvements"],"prefix":"10.1108","volume":"4","author":[{"given":"Yen","family":"Cheung","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Jay","family":"Bal","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","reference":[{"key":"key2022020319463644200_b1","unstructured":"Avison, D.E. and Fitzgerald, G. (1988, Information Systems Development, Blackwell Scientific Publications, Oxford."},{"key":"key2022020319463644200_b2","doi-asserted-by":"crossref","unstructured":"Bradley, P., Browne, J., Jackson, S. and Jagdev, H. (1995, \u201cBusiness process re\u2010engineering (BPR) \u2010 a study of the software tools currently available\u201d, Computers in Industry, Vol. 25, pp. 309\u201030.","DOI":"10.1016\/0166-3615(94)00044-Q"},{"key":"key2022020319463644200_b3","unstructured":"\u201cDefining IDEF\u201d (1992), Manufacturing Systems, September, p. 36."},{"key":"key2022020319463644200_b4","doi-asserted-by":"crossref","unstructured":"Hammer, M. and Champy, J. (1993, Reengineering the Corporation: A Manifesto for Business Revolution, HarperCollins Publishers, New York, NY.","DOI":"10.1016\/S0007-6813(05)80064-3"},{"key":"key2022020319463644200_b5","doi-asserted-by":"crossref","unstructured":"Hansen, G.A. (1994, \u201cTools in business process re\u2010engineering\u201d, IEEE Software, September, Vol. 11 No. 5, pp. 31\u20103.","DOI":"10.1109\/52.311102"},{"key":"key2022020319463644200_b6","doi-asserted-by":"crossref","unstructured":"Kusiak, A., Larson, T.N. and Wang, J.R. (1994, \u201cReengineering of design and manufacturing processes\u201d, Computer and Industrial Engineering, Vol. 26 No. 3, pp. 521\u201036.","DOI":"10.1016\/0360-8352(94)90048-5"},{"key":"key2022020319463644200_b7","unstructured":"Maker, R.J., Cullinane, T.P., deWitte, P.S., Knappenberger, W.B., Perakath, B.A. and Wells, M.S. (1992, \u201cIDEF3 \u2010 process description capture method report\u201d, Information Integration for Concurrent Engineering (IICE), Armstrong Laboratory, Wright\u2010Patterson AFB, OH."},{"key":"key2022020319463644200_b8","unstructured":"Ould, M.A. (1995, Business Processes \u2010 Modelling and Analysis for Reengineering and Improvement, Wiley & Sons, New York, NY."},{"key":"key2022020319463644200_b9","unstructured":"The IDEF home page (1997, Taken from, http:\/\/WWW.idef.com on 28 July."},{"key":"key2022020319463644200_b10","unstructured":"US Air Force (1981, ICAM Architecture, Part II, Vol. IV, \u201cFunction modelling manual (IDEF0)\u201d, Wright \u2010 Patterson Air Force Base, OH."},{"key":"key2022020319463644200_b11","doi-asserted-by":"crossref","unstructured":"Van der Aalst, W.M.P. and van Hee, K.M. (1996, \u201cBusiness process redesign: a Petri\u2010net based approach\u201d, Computers in Industry, Vol. 29, pp. 15\u201026.","DOI":"10.1016\/0166-3615(95)00051-8"},{"key":"key2022020319463644200_b12","unstructured":"Carr, D.K. and Johansson, H.J. (1995, Best Practices in Reengineering, McGraw\u2010Hill, New York, NY."},{"key":"key2022020319463644200_b13","unstructured":"Davenport, T. and Short, J. (1990, \u201cThe new industrial engineering information technology and business process redesign\u201d, Sloan Management Review, Summer, pp. 11\u201027."},{"key":"key2022020319463644200_b14","unstructured":"Fitzgerald, B. and Murphy, C. (1994, BPR: Myth and Reality, Kogan Page, London."}],"container-title":["Business Process Management Journal"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/14637159810238174","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/14637159810238174\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/14637159810238174\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,25]],"date-time":"2025-07-25T00:36:47Z","timestamp":1753403807000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/bpmj\/article\/4\/4\/274-290\/258307"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[1998,12,1]]},"references-count":14,"journal-issue":{"issue":"4","published-print":{"date-parts":[[1998,12,1]]}},"alternative-id":["10.1108\/14637159810238174"],"URL":"https:\/\/doi.org\/10.1108\/14637159810238174","relation":{},"ISSN":["1463-7154"],"issn-type":[{"value":"1463-7154","type":"print"}],"subject":[],"published":{"date-parts":[[1998,12,1]]}}}