{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,8,2]],"date-time":"2025-08-02T18:08:25Z","timestamp":1754158105199,"version":"3.41.2"},"reference-count":16,"publisher":"Emerald","issue":"5","license":[{"start":{"date-parts":[[2000,10,1]],"date-time":"2000-10-01T00:00:00Z","timestamp":970358400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2000,10,1]]},"abstract":"<jats:p>The integration of the Internet has affected all functions of the library, particularly reference services. In the reference department, this integration has led to the utilisation of new tools and methods for providing information to library users. This study investigates the effect of the Internet on reference services in Malaysian academic libraries. The objective of the study was to find out how the integration of the Internet has affected reference professionals and services. The study also investigated respondents\u2019 perceptions of the importance of the Internet in reference work. A total of 40 library professionals working in the reference department of nine Malaysian academic libraries participated in the study. Respondents felt that the Internet has contributed positively to reference work and has enhanced their effectiveness and efficiency. However, a majority of them disagreed that the Internet should completely replace traditional reference tools. Respondents also felt that reference librarians should possess good computing and Internet use skills for providing effective reference services.<\/jats:p>","DOI":"10.1108\/14684520010357338","type":"journal-article","created":{"date-parts":[[2002,7,28]],"date-time":"2002-07-28T18:52:06Z","timestamp":1027882326000},"page":"381-389","source":"Crossref","is-referenced-by-count":13,"title":["Use of the Internet for reference services in Malaysian academic libraries"],"prefix":"10.1108","volume":"24","author":[{"given":"Kaba","family":"Abdoulaye","sequence":"first","affiliation":[]},{"given":"Shaheen","family":"Majid","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2022030719485270000_B1","unstructured":"Gabriel, M.R. (1998), \u201cThe Internet: a ready reference library\u201d, Catholic Library World, Vol. 68 No. 3,  pp. 13\u201018."},{"key":"key2022030719485270000_B2","doi-asserted-by":"crossref","unstructured":"Hart, J.L. and Miller, J.P. (1997), \u201cMigrating databases: CD\u2010ROM vs. the Internet\u201d, Science & Technology Libraries, Vol. 16 No. 2, pp. 15\u201023.","DOI":"10.1300\/J122v16n02_03"},{"key":"key2022030719485270000_B3","unstructured":"Harzbecker, J. Jr (1993), \u201cDNA sequences over the Internet provide greater speed and accuracy for health sciences reference librarians\u201d, Microcomputers for Information Management,  Vol. 10 No. 1, pp. 43\u201054."},{"key":"key2022030719485270000_B4","doi-asserted-by":"crossref","unstructured":"Horner, J. and Michaud\u2010Oystryk, N. (1995), \u201cThe efficiency and success rate of print ready reference vs. online ready reference searches in Canadian university libraries\u201d, The Journal of Academic Librarianship, Vol. 21 No. 2, pp. 97\u2010102.","DOI":"10.1016\/0099-1333(95)90121-3"},{"key":"key2022030719485270000_B5","unstructured":"Hultgren, F. and Th\u00f3rsteinsd\u00f3ttir, G. (1999), \u201cReference services in Swedish public libraries and change\u201d, Scandinavian Public Library Quarterly, Vol. 32 No. 2, pp. 28\u201031."},{"key":"key2022030719485270000_B6","doi-asserted-by":"crossref","unstructured":"Neuhaus, C. (1998), \u201cBrowser\u2019s choice: a comparative study of traditional and electronic vertical files\u201d, Reference Services Review, Vol. 26 No. 2, pp. 79\u201086.","DOI":"10.1108\/00907329810307687"},{"key":"key2022030719485270000_B7","unstructured":"Newton, R., Maclennan, A. and Allison, J.D.C. (1998), \u201cPublic libraries on the Internet\u201d, Public Library Journal, Vol. 13 No. 1, pp. 2\u20107."},{"key":"key2022030719485270000_B8","doi-asserted-by":"crossref","unstructured":"Ryan, S. (1996), \u201cReference service for the Internet community: a case study of the Internet public library reference division\u201d, Library & Information Science Research, Vol. 18 No. 3, pp. 241\u201059.","DOI":"10.1016\/S0740-8188(96)90043-2"},{"key":"key2022030719485270000_B9","doi-asserted-by":"crossref","unstructured":"Smith, J.M. and Templeton, E.J. (1999), \u201cA comparison of the range and value of use of the Internet with traditional reference sources in Scottish public libraries\u201d, Journal of Information Science, Vol. 25 No. 1, pp. 27\u201033.","DOI":"10.1177\/016555159902500104"},{"key":"key2022030719485270000_B10","doi-asserted-by":"crossref","unstructured":"Tenopir, C. (1999), \u201cElectronic reference and reference librarians: a look through the 1990s\u201d, Reference Services Review, Vol. 27 No. 3, pp. 276\u20109.","DOI":"10.1108\/00907329910283421"},{"key":"key2022030719485270000_B11","unstructured":"Tenopir, C. and Ennis, L. (1998a), \u201cThe digital reference world of academic libraries\u201d, Online, Vol. 22 No. 4, pp. 22\u20108."},{"key":"key2022030719485270000_B12","unstructured":"Tenopir, C. and Ennis, L. (1998b), \u201cThe impact of digital reference on librarians and library users\u201d, Online, Vol. 22 No. 8, pp. 84\u20108."},{"key":"key2022030719485270000_B13","unstructured":"Tenopir, C. and Neufang, R. (1992a), \u201cElectronic reference options: how they stack up in research libraries\u201d, Online, Vol. 16 No. 2, pp. 22\u20108."},{"key":"key2022030719485270000_B14","unstructured":"Tenopir, C. and Neufang, R. (1992b), \u201cThe impact of electronic reference on reference librarians\u201d, Online, Vol. 16 No. 3, pp. 54\u201060."},{"key":"key2022030719485270000_B15","unstructured":"Tenopir, C. and Neufang, R. 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